425 Courses delivered Online

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist

The Retail Merchandising Techniques Course offers a deep dive into the essential principles and practices that drive successful merchandising in today’s competitive retail landscape. This course covers everything from the foundational theories of merchandising to the strategic management of products, inventory, and pricing. Participants will gain a thorough understanding of consumer behaviour, legal frameworks like the Consumer Rights Act, and the vital role of clear communication with customers. Each module is carefully designed to build a solid knowledge base, making it ideal for anyone looking to enhance their understanding of retail merchandising dynamics. Whether managing stock levels, designing appealing visual displays, or setting competitive prices, this course sheds light on the critical factors that influence purchasing decisions and customer satisfaction. The curriculum balances theoretical insight with practical analysis, enabling learners to appreciate the interconnectedness of merchandising elements. Delivered entirely online, the course ensures flexible access without the need for physical attendance, making it suitable for busy professionals seeking to develop their expertise in retail merchandising at their own pace. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Merchandising Theory Module 02: Product Management Module 03: Merchandise Management Module 04: Inventory Management and Analysis Module 05: Merchandising Strategy Module 06: Visual Merchandising Module 07: Merchandise Pricing Module 08: Importance of Consumer Behaviour Module 09: Consumer Rights Act Module 10: The Importance of Communicating with Customers Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Retail Merchandising Techniques training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Retail Merchandising Techniques training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The Customer Support Engineer Apprentice Course is designed to develop essential skills for anyone aiming to excel in customer service and technical support roles. This course offers a thorough introduction to effective telephone communication, covering everything from phone etiquette and managing calls to building rapport and handling challenging conversations. Learners will also gain insight into key business practices such as mail services, invoicing, and record keeping, ensuring they understand the operational side of customer support within an organisation. Alongside technical communication, the course focuses on critical organisational and planning skills to improve efficiency and customer satisfaction. With modules dedicated to business writing, customer relationship management, and scheduling, learners will be well-prepared to handle a variety of customer interactions and administrative tasks confidently. Whether dealing with inbound or outbound enquiries, this course provides a solid foundation for those looking to enhance their professional communication and support capabilities in a remote learning format. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Level 2 Food Hygiene And Safety Are you searching for a flexible Level 2 Food Hygiene And Safety course to support your career in the hospitality sector? Level 2 Food Hygiene And Safety course will teach you the significance of food cleanliness and safety in reducing foodborne disease and guaranteeing customer satisfaction. This Level 2 Food Hygiene And Safety course will teach you how to identify possible food risks and how to regulate and prevent them. In this Level 2 Food Hygiene And Safety course you will learn about food safety management systems and the principles of Hazard Analysis Critical Control Points (HACCP). Our course is designed and taught by industry experts to provide you with the appropriate knowledge about this topic. You will be more productive at work once you complete the Level 2 Food Hygiene And Safety course successfully. Special Offers with free gifts for this Level 2 Food Hygiene And Safety course This Level 2 Food Hygiene And Safety course includes a FREE PDF Certificate. Lifetime access to this Level 2 Food Hygiene And Safety course Instant access to this Level 2 Food Hygiene And Safety course Get FREE Tutor Support to this Level 2 Food Hygiene And Safety Course Level 2 Food Hygiene And Safety After completing the Level 2 Food Hygiene And Safety course you will receive a certificate of completion that demonstrates your commitment to the subject. Level 2 Food And Safety course will guarantee that you have all of the details and the capacity to give the cleanliness that your customers demand from you. This comprehensive Level 2 Food Hygiene And Safety course will open up a number of career opportunities for you. Don't miss this chance to embark on your desired career. Enrol in our Level 2 Food Hygiene And Safety course now. Who is this course for? Level 2 Food Hygiene And Safety This Level 2 Food Hygiene And Safety course is ideal for anyone who is interested in learning about food safety and hygiene. This Level 2 Food Hygiene And Safety course is also suitable for individuals who want to work in the food industry or food service establishments. Requirements Level 2 Food Hygiene And Safety There is no specific requirements for this Level 2 Food Hygiene And Safety Course. Career path Level 2 Food Hygiene And Safety After completing the Level 2 Food Hygiene And Safety course you will get several career opportunities, including: Food Safety Officer/Inspector Food Service Manager Restaurant Manager Kitchen Supervisor Catering Manager Public Health Officer

Explore ChatGPT, a cutting-edge world of AI content creation, with our comprehensive course. This meticulously curated program unravels the technology behind ChatGPT to practical applications in machine learning, social media, data analysis, and image generation. This course unveils new facets of AI to navigate this evolving landscape with prowess.

Follow your dreams by enrolling on the Level 5 Cleaning Management course today and develop the experience, skills and knowledge you need to enhance your professional development. Level 5 Cleaning Management will help you arm yourself with the qualities you need to work towards your dream job. Study the Level 5 Cleaning Management training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Level 5 Cleaning Management course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Level 5 Cleaning Management course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Level 5 Cleaning Management course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Level 5 Cleaning Management course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Level 5 Cleaning Management course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Level 5 Cleaning Management course. The Level 5 Cleaning Management course is designed by industry experts and is tailored to help you learn new skills with ease.  The Level 5 Cleaning Management is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Level 5 Cleaning Management when it suits you. Access the Level 5 Cleaning Management course modules from any internet-enabled device, including computers, tablets, and smartphones. The Level 5 Cleaning Management course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Level 5 Cleaning Management now and start learning instantly! What You Get Out Of Studying Level 5 Cleaning Management With Janets: Receive a digital Certificate upon successful completion of the Level 5 Cleaning Management course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Level 5 Cleaning Management training course is delivered through Janets' online learning platform. Access the Level 5 Cleaning Management content from any internet-enabled device whenever or wherever you want to. The Level 5 Cleaning Management course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Level 5 Cleaning Management course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Level 5 Cleaning Management course. After successfully passing the Level 5 Cleaning Management course exam, you will be able to apply for a CPD-accredited certificate as proof of your Level 5 Cleaning Management qualification. Certification All students who successfully complete the Level 5 Cleaning Management course can instantly download their digital certificate. You can also purchase a hard copy of the Level 5 Cleaning Management course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Level 5 Cleaning Management is ideal for those who already work in this sector or are an aspiring professional. This Level 5 Cleaning Management course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Level 5 Cleaning Management is open to all students and has no formal entry requirements. To study the Level 5 Cleaning Management course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Level 5 Cleaning Management is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Level 5 Cleaning Management and gain an industry-recognised qualification that will help you excel in finding your ideal job.

Course Overview The Restaurant Management Level 3 course offers a comprehensive exploration of the skills and strategies required to successfully manage a restaurant. Covering key areas such as menu planning, staff recruitment, financial management, and customer relations, this course prepares learners to navigate the dynamic restaurant industry with confidence. Whether aspiring to open a new venue or improve existing operations, learners will gain valuable insights into creating efficient layouts, maintaining safety standards, managing inventory, and implementing effective marketing strategies. The course blends theoretical knowledge with real-world industry standards, equipping participants to handle the complexities of restaurant management. By completing this course, learners will be able to develop structured plans for running a successful restaurant, cultivate a strong team culture, and deliver exceptional customer experiences. This qualification provides a valuable stepping stone towards achieving career goals in the vibrant hospitality sector. Course Description The Restaurant Management Level 3 course delves into the essential elements that underpin a thriving restaurant business. Topics covered include restaurant selection and set-up, legal and health regulations, drinks and food management, technology integration, financial planning, staff training, and customer engagement. Learners will explore how to create compelling menus, implement inventory systems, and foster teamwork within a restaurant environment. Emphasis is placed on strategic decision-making, operational efficiency, and building a reputable brand image. The course is structured to support learners in developing managerial skills, with a strong focus on leadership, communication, and customer satisfaction. Designed for those seeking a detailed understanding of the restaurant business, this programme empowers learners with the knowledge needed to excel in both operational and supervisory roles. Upon completion, learners will possess the expertise to contribute significantly to any restaurant’s success or embark on entrepreneurial ventures in the food and hospitality industry. Course Modules Module 01: An Overview of the Restaurant Industry Module 02: Choosing Your Restaurant Module 03: Restaurant Layout Management and Legal Requirements Module 04: Menu Planning Module 05: Drinks Management Module 06: Purchasing, Receiving, Inventory, and Storage Module 07: Financing Your Business Module 08: Finding, Recruiting, and Training Employees Module 09: Running a Safe and Clean Restaurant Module 10: Handling Service Using Technology Module 11: Teamwork and Daily Routine of a Restaurant Module 12: Customer Relations and Marketing Policy (See full curriculum) Who is this course for? Individuals seeking to pursue a career in restaurant management. Professionals aiming to enhance their leadership skills within the hospitality industry. Beginners with an interest in understanding restaurant operations. Entrepreneurs planning to open or manage a restaurant business. Hospitality staff looking to transition into management roles. Career Path Restaurant Manager Assistant Restaurant Manager Hospitality Supervisor Food and Beverage Manager Front of House Manager Catering Manager Restaurant Owner or Entrepreneur Operations Manager in Hospitality Businesses

Follow your dreams by enrolling on the Hospitality & Catering course today and develop the experience, skills and knowledge you need to enhance your expert development. Hospitality & Catering will help you arm yourself with the qualities you need to work towards your dream job. Study the Hospitality & Catering training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Hospitality & Catering course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Hospitality & Catering course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Hospitality & Catering course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Hospitality & Catering course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Hospitality & Catering course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Hospitality & Catering course. The Hospitality & Catering course is designed by industry experts and is tailored to help you learn new skills with ease.  The Hospitality & Catering is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Hospitality & Catering when it suits you. Access the Hospitality & Catering course modules from any internet-enabled device, including computers, tablets, and smartphones. The Hospitality & Catering course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Hospitality & Catering now and start learning instantly! What You Get Out Of Studying Hospitality & Catering With Janets: Receive a digital Certificate upon successful completion of the Hospitality & Catering course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Hospitality & Catering training course is delivered through Janets' online learning platform. Access the Hospitality & Catering content from any internet-enabled device whenever or wherever you want to. The Hospitality & Catering course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Hospitality & Catering course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Hospitality & Catering course. After successfully passing the Hospitality & Catering course exam, you will be able to apply for a CPD-acknowledged certificate as proof of your Hospitality & Catering lesson. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who Is This Course For: The Hospitality & Catering is ideal for those who already work in this sector or are an aspiring experts. This Hospitality & Catering course is designed to enhance your expertise and boost your CV. Learn key skills and gain an expert lesson to prove your newly-acquired knowledge. Requirements: The Hospitality & Catering is open to all students and has no formal entry requirements. To study the Hospitality & Catering course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Hospitality & Catering is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Hospitality & Catering and gain an industry-acknowledged lesson that will help you excel in finding your ideal job.

Unlock the full potential of product management with our comprehensive course. Dive deep into product management fundamentals, Agile methodologies, and gain hands-on experience with essential project management tools, including Trello, Jira, Microsoft Teams, Planner, and ChatGPT. Elevate your career and drive success in the digital age.

This comprehensive course on AWS Certified Cloud Practitioner (CLF-C01) empowers you to fast-track your IT career. Gain in-depth knowledge of cloud computing, AWS services, and architectural concepts. With hands-on labs, quizzes, and real practice exams, you will confidently build cost-effective, fault-tolerant IT solutions on the AWS Cloud.