1213 Courses delivered Online

Our training programme will provide those involved at any stage of the process for procuring goods and/or services within their organisations with the knowledge and skillset to identify and mitigate the threat posed by the breadth and multi-layered complexity of procurement fraud, corruption and associated financial crime and money laundering.

This course is aimed at anyone who has a duty of care for, or comes into contact with, adults in need of care and support, either as a paid professional or a volunteer. You and the organisation you work for must take appropriate measures for the protection of adults in your care, while still ensuring they are supported and empowered. This course can bring you one step closer to being able to do this.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate from Reed CIQ Approved Customer Service Course Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Service Diploma (Level 2) | CPD Certified 39:03 1: Module 01: Fundamentals of Customer Service Preview 05:45 2: Module 02: Qualities of Effective Customer Service 03:36 3: Module 03: Relationship Management of Customers 04:23 4: Module 04: Effective Communication with Customers 05:59 5: Module 05: Managing and Resolving Customer Complaints 05:36 6: Module 06: Telephone-based Problem Solving 04:46 7: Module 07: Enhancing Customer Service Skills 06:58 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate from Reed CIQ Approved Customer Service Course Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Service Diploma (Level 2) | CPD Certified 39:03 1: Module 01: Fundamentals of Customer Service Preview 05:45 2: Module 02: Qualities of Effective Customer Service 03:36 3: Module 03: Relationship Management of Customers 04:23 4: Module 04: Effective Communication with Customers 05:59 5: Module 05: Managing and Resolving Customer Complaints 05:36 6: Module 06: Telephone-based Problem Solving 04:46 7: Module 07: Enhancing Customer Service Skills 06:58 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

This course is intended to give you an overview of the common types and symptoms of dementia as well as going into how it can affect the brain in different ways. It also covers strategies to use with clients with dementia and dealing with challenging behaviour. The course is intended for anyone who works with or around people that may be living with dementia.

This Introduction to the Safe Handling of Medicines course will start by explaining the key terminology used when handling medicines. It then goes into detail about the roles of the people involved, some of the different groups of medicines, providing different levels of support to patients, infection control, label interpretation and much more.

This course explains, in brief, why fires occur and what actions you must take to help prevent them starting and the actions you must take when they do. By completing this course you will be making your workplace a safer environment.

The main outcome of this training course is to provide you with the knowledge to carry out the functions of a fire marshal. Please note, this course also contains all of the content in the Basic Fire Awareness and Fire Extinguisher courses. This course is a variation on the Fire Marshal course that contains information that is specific to employees of care and residential homes.

Get your Award for Personal Licence Holders qualification here with us at Knight Training! The Scottish Personal Licence Holders certificate (SCPLH) is the prerequisite for you to get your Personal Licence, aimed at anyone who wishes to sell or authorise the sale of alcohol. The course is a legal requirement, and it basically runs through the responsibilities that one must know in order to sell alcohol in a designated premises. Here at Knight Training we welcome our customers with open arms and provide the best service possible. Why waste more time? Call us now on 01524 388279 to get your SCPLH today!

HACCP: Level 2 HACCP Training Course for Catering Online The European Regulation (EC) No 852/2004 on Food Hygiene is a legal requirement for catering, manufacturing, and retail businesses. In addition, the Hazard Analysis and Critical Control Point (HACCP) system is a food safety management system required by all businesses that serve food and beverages, including hotels, restaurants, and hospitals. This Level 2 HACCP Training Course for Catering & Retail is designed to introduce you to food hygiene legislation as well as the seven HACCP principles. You will also learn how to implement a HACCP system in the workplace, putting key safety control measures into action. Learning Outcomes After completing this Level 2 HACCP: HACCP Training Course for Catering & Retail course, you will be able to: Describe the fundamentals of HACCP. Explain Microbial Hazards. Gain a solid understanding of Food Safety hazards. Describe Prerequisite Programmes. Create a HACCP system. Describe hazard analysis and control measures. By the end of this Level 2 HACCP: HACCP Training Course for Catering & Retail, you will have a solid understanding of food safety management fundamentals, including preventing and identifying food safety hazards, maintaining an excellent standard of service. Also, a healthy working environment for all. Main Course: Level 2 HACCP Training for Catering and Retail Courses you will get with Level 2 HACCP: HACCP Training Course for Catering & Retail course Bundle Course 01: Level 2 Food Safety and Hygiene for Catering Course 02: Level 2 Food Hygiene and Safety Course 03: Level 3 Supervising Food Safety in Catering [ Note: Free PDF certificate as soon as completing the HACCP: HACCP course] HACCP: Level 2 HACCP Training Course for Catering Online Course Curriculum of Level 2 HACCP Training Course for Catering Module 01: Introduction to HACCP Module 02: Microbial Hazards Module 03: Food Safety Hazards Module 04: Prerequisite Programmes Module 05: Creating a HACCP System Module 06: The 7 Principles: Hazard Analysis and Control Measures Module 07: The 7 Principles: Monitoring and Verification Assessment Method of HACCP: HACCP After completing Working in HACCP: HACCP Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of HACCP: HACCP After completing the Working in HACCP: HACCP course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? HACCP: Level 2 HACCP Training Course for Catering Online This HACCP: HACCP course is ideal for those directly responsible for handling and storing food for human consumption. This would include those who work in the following fields: Restaurant and cafes Catering and hospitality School and work kitchens Food stalls Butchers and supermarkets Special Note: Our HACCP: HACCP course is not a regulated course. If you prefer to get qualified, you can look at the following options: Level 2 Award in HACCP for Catering (RQF) Level 2 Award in HACCP for Food Manufacturing (RQF) Level 3 Award in HACCP for Catering (RQF) Level 3 Award in HACCP for Food Manufacturing (RQF) Level 4 Award in HACCP for Management (CODEX Principles) (RQF) Level 4 Award in HACCP Management for Food Manufacturing (RQF) Requirements HACCP: Level 2 HACCP Training Course for Catering Online To enrol in this HACCP: HACCP Course for Catering Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our HACCP: HACCP Course for Catering Course. Be energetic and self-motivated to complete our HACCP: HACCP Course for Catering Course. Basic computer Skill is required to complete our HACCP: HACCP Course for Catering Course. If you want to enrol in our HACCP: HACCP Course for Catering Course, you must be at least 15 years old. Career path HACCP: HACCP Online A formal HACCP qualification ensures that you, as an employee, have up to date knowledge of food management systems and can demonstrate an excellent understanding of food hygiene and safety regulations in the workplace. This course can be applied to the following: Food and restaurant business Catering and hospitality School/work kitchens Fast food industry Bars and pubs Hotels