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4532 Courses delivered Online

Microsoft Outlook 2016 Beginner to Advanced

4.3(43)

By John Academy

Microsoft Outlook is a program which allows creating and exchanging emails in a messaging format. The 2016 version contains new features which make the prospects of using this program more exciting. Microsoft Outlook 2016 Beginner to Advanced course will help students to get accustomed to the improved interface and familiarize with the functionality of the program. The course starts off with basics like creating emails, formatting, email attachments and working with them, managing responses using tags, flags, etc. As you move up, you will learn about the advanced features like inserting characters and objects, modifying message settings, filter, sort, organize, manage calendar settings, assign and manage tasks, advanced contact management, sharing workspaces, outlook data files and finally email security. Learning Outcomes: Navigate throughout the Outlook user interface and learn to perform basic email functions and utilize help Composing emails, grammar and spell checks, formatting content, attaching files, enhancing messages and managing automatic message responses Customize reading options, work with attachments and manage message responses Managing and organization of messages with the help of tags, flags, other commands and folders Using calendar options to manage appointments and meetings Using People workspace to create, update, view and organise contacts Managing tasks and notes Creating and managing Quick Steps, and customizing the interface according to needs Change message settings, properties, options, using automatic replies and inserting objects Sort and filter options, organising and searching messages, managing junk mail and mailbox Managing advanced calendar options, additional calendars, meeting responses, and assigning tasks Advanced, forward and export contact options, handling contacts and editing electronic business cards Sharing calendars and contacts whilst also delegating access to mail folders to others Modifying data file settings and backing up Outlook items Email security and configuring email message security Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Outlook 2016 Beginner to Advanced is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Outlook 2016 Beginner to Advanced is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 Navigate the Outlook Interface 00:15:00 ACTIVITY - NAVIGATING THE OUTLOOK INTERFACE 00:05:00 Perform Basic E-mail Functions 00:30:00 ACTIVITY - PERFORMING BASIC E-MAIL FUNCTIONS 00:05:00 Use Outlook Help 00:15:00 ACTIVITY - GETTING HELP IN MICROSOFT OUTLOOK 2016 00:05:00 Create an E-mail Message 00:15:00 ACTIVITY - CREATING AN E-MAIL MESSAGE 00:05:00 Check Spelling and Grammar 00:15:00 ACTIVITY - CHECK SPELLING AND GRAMMAR 00:05:00 Format Message Content 00:15:00 ACTIVITY - FORMAT MESSAGE CONTENT 00:05:00 Attach Files and Items 00:15:00 ACTIVITY - ATTACHING A FILE TO A MESSAGE 00:05:00 Enhance an E-mail Message 00:30:00 ACTIVITY - ENHANCING AN E-MAIL MESSAGE 00:05:00 Manage Automatic Message Content 00:15:00 ACTIVITY - MANAGING AUTOMATIC MESSAGE CONTENT 00:05:00 Customize Reading Options 00:15:00 ACTIVITY - CUSTOMIZING READING OPTIONS 00:05:00 Work with Attachments 00:15:00 ACTIVITY - WORKING WITH ATTACHMENTS 00:05:00 Manage Your Message Responses 00:15:00 ACTIVITY - MANAGING YOUR MESSAGE RESPONSES 00:05:00 Manage Messages Using Tags, Flags, and Other Commands 00:15:00 ACTIVITY - MANAGING MESSAGES USING TAGS, FLAGS AND OTHER COMMANDS 00:05:00 Organize Messages Using Folders 00:15:00 ACTIVITY - ORGANIZING MESSAGES USING FOLDERS 00:04:00 View the Calendar 00:15:00 ACTIVITY - CUSTOMIZING YOUR CALENDAR VIEW 00:05:00 Manage Appointments 00:15:00 ACTIVITY - MANAGING APPOINTMENTS 00:05:00 Manage Meetings 00:30:00 ACTIVITY - CREATING AND MANAGING MEETINGS 00:05:00 Print Your Calendar 00:15:00 ACTIVITY - PRINTING YOUR CALENDAR 00:05:00 Create and Update Contacts 00:15:00 ACTIVITY - CREATING AND UPDATING CONTACTS 00:05:00 View and Organize Contacts 00:15:00 ACTIVITY - VIEW AND ORGANIZE CONTACTS 00:05:00 Create Tasks 00:15:00 ACTIVITY - CREATING TASKS 00:05:00 Manage Tasks 00:15:00 ACTIVITY - MANAGING TASKS 00:05:00 Manage Notes 00:15:00 ACTIVITY - CREATING AND MANAGING NOTES 00:05:00 Customize the Outlook Interface 00:30:00 ACTIVITY - CUSTOMIZING THE OUTLOOK INTERFACE 00:05:00 Create and Manage Quick Steps 00:15:00 ACTIVITY - CREATING AND MANAGING QUICK STEPS 00:05:00 Module : 2 Insert Advanced Characters and Objects 01:30:00 Modify Message Settings, Properties, and Options 01:30:00 Use Automatic Replies 01:30:00 Sort Messages 00:45:00 Filter Messages 01:00:00 Organize Messages 02:00:00 Search Messages 01:30:00 Manage Junk Mail 01:00:00 Manage Your Mailbox 02:00:00 Manage Advanced Calendar Options 00:45:00 Manage Additional Calendars 01:00:00 Manage Meeting Responses 00:45:00 Assign and Manage Tasks 01:00:00 Edit an Electronic Business Card 01:00:00 Manage Advanced Contact Options 01:30:00 Forward Contacts 00:30:00 Export Contacts 01:00:00 Delegate Access to Mail Folders 01:00:00 Share Your Calendar 00:30:00 Share Your Contacts 00:15:00 Back Up Outlook Items 00:45:00 Configure E-mail Message Security Settings 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft Outlook 2016 Beginner to Advanced
Delivered Online On Demand32 hours
£21

Counselling Complete Course

5.0(10)

By Apex Learning

Overview This comprehensive course on Counselling Complete Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Counselling Complete Course comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Counselling Complete Course. It is available to all students, of all academic backgrounds. Requirements Our Counselling Complete Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 29 sections • 119 lectures • 11:56:00 total length •About the Course & the Instructor: 00:03:00 •Definition of Counselling: 00:04:00 •The Counselling Relationship: 00:06:00 •The Development Cycle: 00:08:00 •Parent, Child, Teacher Relationships: 00:08:00 •The Complexities of Growth: 00:08:00 •Introduction - Psychological Development: 00:09:00 •Conflict and Stress: 00:11:00 •Behavioural Therapies: 00:07:00 •Working with Children: 00:07:00 •The Use of Language: 00:07:00 •Memory: 00:08:00 •Grief and Bereavement: 00:06:00 •Exploring Grief and Letting Go: 00:07:00 •Dysfunctional Families: 00:08:00 •What is Co-Dependency: 00:07:00 •Child Bullying and Child Abuse: 00:08:00 •Psychological Study of Education: 00:06:00 •Transformation: 00:07:00 •Using Newly Found Skills: 00:05:00 •Recovery - The Therapeutic Process: 00:05:00 •Moving on - Emotional Intimacy: 00:06:00 •Setting Up a Practice: 00:10:00 •About_Course: 00:03:00 •About_Tutor: 00:02:00 •Intro Depression: 00:05:00 •Melancholy_History: 00:07:00 •Signs of Depression: 00:07:00 •Brain_Depression: 00:06:00 •Neurons_Depression: 00:09:00 •Stress_Depression: 00:10:00 •Environment_Health: 00:04:00 •Sleep_Disorders: 00:06:00 •Somatic_Sympotoms: 00:06:00 •Risk_factors: 00:07:00 •Module_1_End_Qs: 00:05:00 •Classification_Methods: 00:07:00 •Cyclymia: 00:06:00 •Creativity_Depression: 00:07:00 •Dysthymia_Atypica: 00:07:00 •Bipolar_Manic: 00:06:00 •Antenatal_Postpaturm_D: 00:09:00 •Bereavement_Grief: 00:09:00 •Dysthymia_Children: 00:04:00 •Elderly: 00:06:00 •Psychosocial_Health_Elderly: 00:03:00 •Module_2_Qs: 00:04:00 •Neurogenesis: 00:04:00 •MOI: 00:04:00 •Serotonin_Syndrome: 00:03:00 •SSRIs: 00:03:00 •Tyramine: 00:03:00 •Medical_Stats: 00:10:00 •Module_3_Qs: 00:03:00 •Lifestyle_Diet_DD: 00:07:00 •St John's Wort: 00:05:00 •Omega_3: 00:04:00 •Tai_Chi_Qigong: 00:04:00 •Yoga: 00:04:00 •Acupuncture: 00:03:00 •Art_Music_Therapy: 00:08:00 •Module_4_Qs: 00:04:00 •Person_Centr_Appr: 00:07:00 •Family_Couples_Therapy: 00:09:00 •Step_Care_Approach: 00:10:00 •Psychodynamic_IPT: 00:06:00 •REBT: 00:06:00 •Hypnotherapy: 00:05:00 •Hypnotherapy_PTSD: 00:05:00 •Gestalt_Therapy: 00:06:00 •Therapeutic_Relationship: 00:07:00 •Knowledge_Qualities: 00:03:00 •Module_5_Qs: 00:03:00 •Thanks_GoodBye!: 00:03:00 •Introduction: About instructor & the course: 00:02:00 •The Moral Model: 00:06:00 •The Psychological Model: 00:07:00 •The Psychological Model: 00:09:00 •The Socio-Cultural Model: 00:05:00 •Pharmacotherapy: 00:03:00 •The Minnesota Model: 00:04:00 •Counselling and Therapy: 00:07:00 •Harm Reduction Model: 00:05:00 •Treatments in Practice: 00:05:00 •Drug policies, Legislation and Decriminalisation: 00:09:00 •Community change, Outreach, Harm Reduction or Abstinence: 00:06:00 •Alcohol and Drug education: 00:06:00 •Alcohol- and drug related issues in the workplace: 00:05:00 •Codependency, Children of alcoholic families, parenting styles, family factors: 00:08:00 •Relapse for families, 'letting go', dependent attitudes and dependent behaviours: 00:05:00 •Al-Anon: 00:05:00 •The Intervention Approach: 00:05:00 •Why be a 'helper': 00:03:00 •'Helper' qualities and attitudes: 00:04:00 •Counselling / 'helping' skills: 00:04:00 •About the Instructor & the Course: 00:03:00 •What is counselling: Introduction to Counselling Theory: 00:07:00 •Core Skills in Counselling: 00:07:00 •Counselling Approaches in Counselling: 00:09:00 •What is 'Grief' and 'Bereavement'?: 00:09:00 •The Role of the Bereavement Counsellor: 00:07:00 •Beliefs that people held about 'death' and 'dying': 00:09:00 •A child and adolescent view of death: 00:07:00 •Spirituality and Religion: 00:08:00 •The process of dying: 00:07:00 •Stages of Grief: 00:08:00 •What is 'Complicated grief'?: 00:09:00 •Sadness Vs Depression: 00:06:00 •Grief Vs Depression: 00:05:00 •Types of Depression: 00:09:00 •Diagnosis of Depression: 00:05:00 •Treatments available for depression: 00:08:00 •Grief counselling: The loss of 'self': 00:07:00 •Adjusting to violent death: 00:08:00 •Counselling the dying: 00:07:00 •Acceptance, Surrender, and 'Letting go': 00:05:00 •Ending long-term counselling and follow-up: 00:07:00 •Thank You and Good Bye!: 00:01:00 •Assignment - Counselling Complete Course: 00:00:00

Counselling Complete Course
Delivered Online On Demand11 hours 56 minutes
£12

Medication Awareness training for Acer Care

5.0(13)

By CH Care Training

Medication Awareness training is mandatory for all staff who are prompting or assisting clients to take their medications. About this event Medication Awareness training is for staff who have had never taken part in Medication training before or staff returning to the profession. By the end of the course, you will be able to: Understand medication types and uses Learn legal and ethical responsibilities Master medication administration procedures Know proper storage and disposal methods Recognize and respond to adverse effects Develop communication and record-keeping skills Apply person-centred approaches Conduct risk assessments. Location for delegates attending in person Online via Teams 0798 999 5180. sales@chcaretraining.co.uk Before you book: Please do not send along staff who have just worked a nightshift or who will be visiting clients immediately before or immediately after a training session. People arriving tired, stressed or late cannot gain the most benefit from a training course. We reserve the right to turn away individuals too exhausted to focus on the training or staff who turn up late for a course and disturb the flow of the proceedings. All CH Care Training courses are fully inclusive, but if you have any concerns about a member of staff's ability to participate because of physical, sensory or learning differences then please let us know in confidence in advance, so that we may make the appropriate adjustments. Cancellations CH Care Training operates a sliding scale of cancellation; If you cancel more than two weeks before the start date of a course, you can ask for a full refund, to change the names of the delegates being sent along, or to transfer a delegate to another training date. If you give less than two weeks but more than one week's notice of cancellation, 50 percent of the booking can be refunded. If you cancel less than a week from the training delivery date we wont be able to refund. There are no refunds for staff who do not turn up on the day of the training course. If CH Care Training needs to change the date or cancel a course for any reason we will give you the maximum notice we can. In exceptional circumstances we may cancel a course due to extreme weather or circumstances at the training venue. You will be offered a full refund or the opportunity to transfer your booking to an alternative date. Please ask your staff to read the following guidance before they attend the course: Arriving at the Venue The course will start promptly so please arrive at least 15 minutes before the start time of the training to allow plenty of time to use the toilet, and be seated ready for the start of the course. You can call Training direct on 0798 999 5180 if you are struggling to arrive on time. Please note that the meeting will be locked to late arrivals 10 minutes after the actual course starts. When you arrive please come into Reception and a member of staff will come to book you in prior to directing you to the training room. This room is located on the ground floor and is wheelchair accessible. Covid-Secure Premises Please do not attend the course if you have symptoms of Covid or are feeling unwell. During the course As this is a working environment please ensure you allow the necessary time and focus to get the best from the material being presented. Please bring pen and paper to make notes during the course. Our training sessions are fun and very interactive. We will encourage plenty of comments, points of view and the sharing of lived experiences. Delegates should not share any sensitive information about a client or organisation. Our session agreement asks delegates to maintain confidentiality about individuals and organisations and to respect the views of others on the course. All CH Care Training courses are inclusive, but if you have any concerns about your ability to participate, such as sensory or learning differences then please let the Trainer know in confidence before the start of a course, so that they may make the appropriate adjustments. If the course contains practical elements such as Moving & Handling or First Aid, then please wear appropriate clothing to take part in these activities. You will be asked confidentially if you have any health concerns that could prevent you from taking part in the practical activities. Please let a Trainer know if you have any concerns about taking part in the practical courses. Refreshments are provided for free. Please bring a packed lunch for any full-day courses. After the course We will email you a pdf of the course once the training has finished and we have checked that everyone was able to join. If your Manager booked you onto the course using your work or personal email, or if you book yourself onto a course, you will receive the pdf directly. If your Manager booked you onto the course using your organisation’s email address a copy of the course will be available on request from your Manager. We will also email a link to an online evaluation and we ask that you please fill this in and return it to us so that we can continue to improve our services. All of our evaluations are gathered anonymously. If you have any questions, please contact Training on 0798 999 5180 or email sales@chcaretraining.co.uk.

Medication Awareness training for Acer Care
Delivered OnlineFlexible Dates
£35

Dementia Care & Management

By IOMH - Institute of Mental Health

Overview of Dementia Care & Management Join our Dementia Care & Management course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Dementia Care & Management course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Dementia Care & Management course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Dementia Care & Management Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Dementia Care & Management. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Dementia Care & Management course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Dementia Care & Management is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Dementia Care & Management course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Dementia Care & Management Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Dementia Introduction to Dementia 00:17:00 Module 02: Attitudes Toward Dementia Attitudes Toward Dementia 00:17:00 Module 03: Awareness and Prevention of Dementia Awareness and Prevention of Dementia 00:17:00 Module 04: Law, Ethics and Living with Dementia Law, Ethics and Living with Dementia 00:17:00 Module 05: Strategies and Cost Caring Dementia Strategies and Cost Caring Dementia 00:19:00 Module 06: Dementia and Brain Dementia and Brain 00:16:00

Dementia Care & Management
Delivered Online On Demand1 hour 43 minutes
£15

Relationship Manager

4.7(26)

By Academy for Health and Fitness

Learn how to make a real difference in your life with our popular relationship manager. Our commitment to online learning and technical expertise is heavily leveraged in the content of these educational modules. Enrol today to take your relationship management knowledge to a whole new level and gain immediate access to research in your chosen field. A Relationship Manager is a professional who is responsible for managing relationships with clients and customers. They are often employed by banks, financial institutions, and other organisations that need to maintain a strong relationship with their customers. This course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression substantial and easier than ever! The Relationship Manager is responsible for understanding the needs of the customer, providing customer service, and ensuring that the customer is satisfied with the services provided. They also work to build trust and loyalty between the organisation and the customer, as well as to identify any potential issues that may arise. Additionally, they may be responsible for developing and implementing strategies to increase customer satisfaction and loyalty. Enrol now to learn all about it! Learning outcomes Instant access to verified and trusted information Participate in creative and interactive training exercises Rapid assessment and instruction for all subjects The freedom to study anywhere, at your own pace Professional support from dedicated instructors dedicated to online learning Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this Relationship Manager course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support We are confident that you will find the skills and information you need to succeed in this field and stand out in the eyes of others. Don't rely on poor education and half-baked upbringing. We promise to do our best. We will help you reach your full potential whenever and wherever you need it. Keep in mind that Relationship Managers provide valuable and important theoretical training to everyone. However, it does not provide an official qualification for professional practice. Be sure to check with the relevant authorities or administrators for more information. ****Course Curriculum**** Here is the curriculum breakdown of course: Module 01: Introduction to Customer Relationship Management (CRM) What is Customer Relationship Management? Why Customer Relationship Management? Commercial usages of CRM The Benefits of the Customer Value Management Approach Summary Module 02: CRM Fundamentals Defining CRM Types of CRM Misunderstandings CRM Models Customer Lifecycle Summary Module 03: CRM Strategies CRM Perspectives Functional LevelCustomer-facing Front-end LevelCompany-wide Level Elements of a CRM Strategy CRM VisionCulture of Customer OrientationIntegration and Alignment of Organizational ProcessesData and Technology SupportCRM Implementation Developing a CRM Strategy Step 1: Gaining Enterprise-Wide CommitmentStep 2: Building a CRM Project TeamStep 3: Analyzing Business RequirementsStep 4: Defining the CRM Strategy Customer Strategy Summary Module 04: Data Analysis in CRM The Perspectives of Data Analysis Tools for Data Analysis Correlation AnalysisRegression AnalysisFactor AnalysisCluster AnalysisConjoint Analysis Data Analysis Methodology Customer SegmentationRecency-Frequency-Monetary ValueLifetime Value AnalysisPredictive ModellingMarket Basket Analysis (MBA)Click Stream AnalysisPersonalisation Summary Module 05: CRM Databases Types of Databases Customer DatabaseProspect DatabaseCluster DatabaseEnhancement Database The Benefits of Marketing Databases Application of Marketing Databases Applications that Affect Customer RelationshipApplications that Affect Other Business Operations Summary Module 06: Deepening Customer Relationship Importance of Customer Acquisition and Retention Customer Acquisition The Cost of Customer Acquisition Customer Retention Reorganisation for Retaining Customers Customer Retention Marketing Strategies Summary Module 07: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Summary Assessment Module 08: Negotiation Techniques Basic Types of Negotiations Phases of Negotiation PreparationDevelopmentClosure Negotiation Techniques Strategies for Identifying Mutual Gain Effective Negotiation Practise Negotiation on Behalf of Others Summary Assessment Module 09: Conflict Management Definition of Conflict Benefits of Confrontation Prevention of Conflicts Anger Management Conflict Resolution Techniques ResearchPresentationTake Action Summary Assessment Module 10: Time Management Activities Planning and Prioritising Overcoming Procrastination Crisis Handling Organising Workspace to Make Better Use of Time Planning of Meetings Summary Assessment Module 11: Handling Customer Complaints Importance of Handling Customer Complaints Principles of Good Complaint Handling Getting it RightBeing Customer FocusedBeing Open and AccountableActing Fairly and ProportionatelyPutting things rightSeeking Continuous Improvement The Role of CRM in Handling Customer Complaints Summary Module 12: Future of CRM Trends Driving Change in Customer Interaction The Changing Face of CRM What is Digital CRM Digital CRM in Practice Where to Start Cyber Security Concerns Summary Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Designed to provide an introduction to relationship management, this course provides an excellent opportunity to gain the critical skills and confidence to launch a successful career. It also provides access to proven educational knowledge on the subject to support those wishing to achieve their personal goals in this area. Full-time and part-time learners are equally supported and study hours are fully customizable to suit your needs. Requirements No formal qualification is required. Career path Completing the Relationship Manager Training will put your relationship management skills and knowledge to the test. This gives you an advantage in career development, applying for jobs, and on-the-job personal learning. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Relationship Manager Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Relationship Manager Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Relationship Manager
Delivered Online On Demand3 weeks
£12

Classroom Teaching Assistant

By IOMH - Institute of Mental Health

Join our Classroom Teaching Assistant course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Classroom Teaching Assistant course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Classroom Teaching Assistant course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Classroom Teaching Assistant. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Classroom Teaching Assistant course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Classroom Teaching Assistant is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Classroom Teaching Assistant course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Classroom Teaching Assistant Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Fundamentals of Teaching Understanding the Development of Children and Young Person 01:00:00 Communication and Professional Relationships with Pupils and Family 01:00:00 Safeguarding the Welfare of Children and Young Person 01:00:00 Module 02: Teaching Methodologies - Part 1 Education - A Group Enterprise 01:00:00 Traits to Develop 01:00:00 Grow the Attention 01:00:00 Learning Good Habits 01:00:00 Importance of Memory 01:00:00 Module 03: Teaching Methodologies - Part 2 Imagination is Important 01:00:00 Breakdown of Thinking Process 00:30:00 Appreciation - An Aesthetic Emotion 00:30:00 Learning Reflexive Activities 01:00:00 Differing Individuals 00:30:00 Module 04: Teaching Methodologies - Part 3 Morality Matters 01:00:00 Different Learning Methods 01:00:00 Different Psychological Exercises 01:00:00 Problems, Situations & Solutions 01:00:00 Measuring the Achievements 01:00:00 Module 05: SEN Teaching Special Educational Needs (SEN) Teacher 00:30:00 Statutory and Regulatory Context for SEN 01:00:00 Principles and Practice of Leadership in Different Contexts 00:45:00 How SEN and Disabilities Affect Pupils' Participation and Learning? 00:45:00 Strategies for Improving the Performance of the Pupils with SEN 00:45:00 Module 06: SENCO Training Whole-school Planning and Organisation 01:00:00 Assessment 00:30:00 Teamwork for SEN: Roles and Functions 01:00:00 Planning for Individual Students with SEN 00:45:00 Teaching and Learning in the Inclusive School 00:45:00 Module 07: Autism Introduction to Autism 00:20:00 Causes and Diagnosis of Autism 00:45:00 Other Conditions Associated with ASD 01:00:00 In-depth Understanding and Dealing with Autistic Behaviour 01:00:00 Socialising and Communication 00:45:00 Choosing Schools 00:45:00 What Should Teachers Do? 00:30:00 Sex Education and Puberty 00:30:00 Interventions: Treatments and Therapies for Autism 00:45:00 Government policies on autism in England 00:30:00 Module 08: ADHD What is ADHD? 00:30:00 Causes of ADHD 00:30:00 Diagnosing ADHD 00:30:00 Treating ADHD 00:30:00 ADHD and Education 00:30:00 Reasonable Adjustments: ADHD 01:00:00 Adults with ADHD 00:30:00 Module 09: Dyslexia What is Dyslexia? 01:00:00 Identifying Dyslexia 00:30:00 Co-occurring Conditions 00:30:00 Diagnosing Dyslexia 00:30:00 Creating Dyslexia Friendly Environment 00:30:00 Solutions for Dyslexia 00:30:00 Mock Exam Mock Exam- Classroom Teaching Assistant 00:20:00 Final Exam Final Exam- Classroom Teaching Assistant 00:20:00

Classroom Teaching Assistant
Delivered Online On Demand39 hours
£15

Advanced Management Diploma

4.3(43)

By John Academy

Are you someone who is in the business industry and is part of the management? Or are you someone who has the potential to become part of the executive team? Or do you want to become one in the future? If one of these situations you are in, then you will surely benefit from this. Description: Management is important in the organisation of any business or institution. To be able to be an expert in this field, you have to acquire the right skills. In this course, you will be learning about how managers must be developed and what skills they need. Strategies and the importance of management will be thoroughly discussed. Learning about the roles and competencies of a manager will be taught. This will help you understand that development for managers is a never-ending process and you will be able to apply what you've learned to your organization. Who is the course for? Professionals who are in the top management or supervisory positions. People who have the interest to know and acquire management skills. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Management Diploma Course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneur Manager Supervisor Team Leader. Organizational Management Module One - Getting Started 00:30:00 Module Two - Managers are Made, Not Born 01:00:00 Module Three - Create a Management Track 01:00:00 Module Four - Define and Build Comptencies 01:00:00 Module Five - Managers Learn by Being Managed Well 01:00:00 Module Six - Provide Tools 01:00:00 Module Seven - Provide Support 01:00:00 Module Eight - Identify Strong Candidates Early 01:00:00 Module Nine - Clearly Define the Management Track 01:00:00 Module Ten - Empower New Managers 01:00:00 Module Eleven - Provide Growth Opportunities 01:00:00 Module Twelve - Wrapping Up 01:00:00 Business Management Designing Your Organizational Structure 00:30:00 Introduction to Operations Management 00:15:00 Understanding Financial Terms 00:30:00 Getting the Right People in Place 00:15:00 Getting Your Product Together 00:15:00 Building a Corporate Brand 00:30:00 Marketing Your Product 01:00:00 Selling Your Product 00:15:00 Planning for the Future 00:15:00 Goal Setting and Goal Getting 00:30:00 Succession Planning 101 00:15:00 Managing Your Money 00:15:00 Ethics 101 00:15:00 Building a Strong Customer Care Team 00:15:00 Training Employees for Success 00:15:00 Leadership Essentials 00:15:00 Business Process Management The Fundamentals of Business Process Management 00:30:00 Defining Business Process Management 00:30:00 The Business Process Life Cycle 00:15:00 The Vision Phase 00:15:00 The Design Phase 01:00:00 The Modeling Phase 00:30:00 The Execution Phase 01:00:00 The Monitoring Phase 00:30:00 The Optimizing Phase 01:00:00 Business Leadership About the Learning Organization 00:15:00 Achieving Personal Mastery 00:15:00 Analyzing Our Mental Models 00:30:00 Achieving a Shared Vision 00:15:00 Team Learning 00:15:00 Systems Thinking 00:15:00 Five Practices 00:15:00 Building Trust 00:15:00 Managing Change 00:30:00 Managers vs. Leaders 00:15:00 Influence Strategies 00:15:00 Managing Relationships 01:00:00 Strategic Planning 00:00:00 Doing Delegation Right 00:15:00 Criteria for Useful Feedback 00:15:00 Feedback Techniques 00:15:00 Mastering Your Body Language 00:15:00 Meeting Management 00:30:00 Pumping up a Presentation 00:15:00 Business Ethics What are Ethics? 00:15:00 Taking Your Moral Temperature 00:15:00 Why Bother with Ethics? 00:30:00 Some Objective Ways of Looking at the World 00:30:00 What Does Ethical Mean? 00:30:00 Avoiding Ethical Dilemmas 00:30:00 Pitfalls and Excuses 00:15:00 Developing an Office Code of Ethics 00:30:00 22 Keys to an Ethical Office 00:15:00 Basic Decision Making Tools 01:30:00 Ethical Decision-Making Tools 00:45:00 Dilemmas with Company Policy 00:15:00 Dilemmas with Clients 00:15:00 Dilemmas and Supervisors 00:30:00 What to Do When You Make a Mistake 00:30:00 Taking Your Moral Temperature II 00:15:00 Activities Advanced Management Diploma- Activities 00:00:00 Mock Exam Mock Exam- Advanced Management Diploma 00:20:00 Final Exam Final Exam- Advanced Management Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Advanced Management Diploma
Delivered Online On Demand36 hours
£19

Supervisor circle

5.0(2)

By Supervision Institute

Supervisor circle is a place for clinical supervisors to meet and discuss topics related to supervision.

Supervisor circle
Delivered OnlineJoin Waitlist
FREE

Overview of Clinical Coding Join our Clinical Coding course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Clinical Coding course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Clinical Coding course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Clinical Coding Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Clinical Coding. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Clinical Coding course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Clinical Coding is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Clinical Coding course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Clinical Coding Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Clinical Coding Introduction to Clinical Coding 00:44:00 Module 02: Introduction to Clinical Records Its Confidentiality Introduction to Clinical Records and Its Confidentiality 00:51:00 Module 03: Clinical Terminology and Jargons Clinical Terminology and Jargons 00:44:00 Module 04: Introduction to ICD-10 Coding Introduction to ICD-10 Coding 00:34:00 Module 05: General Coding Standards of ICD-10 General Coding Standards of ICD-10 00:44:00 Module 06: ICD-10 5th Edition Codes (Chapter 1 to 4) ICD-10 5th Edition Codes (Chapter 1 to 4) 00:46:00 Module 07: ICD-10 5th Edition Codes (Chapter 5 to 10) ICD-10 5th Edition Codes (Chapter 5 to 10) 01:02:00 Module 08: ICD-10 5th Edition Codes (Chapter 11 to 15) ICD-10 5th Edition Codes (Chapter 11 to 15) 01:00:00 Module 09: ICD-10 5th Edition Codes (Chapter 16 to 22) ICD-10 5th Edition Codes (Chapter 16 to 22) 01:04:00 Module 10: Introduction to OPCS-4 Introduction to OPCS-4 00:48:00 Module 11: Introduction to SNOMED CT Introduction to SNOMED CT 00:41:00 Module 12: Other types of Clinical Coding Other types of Clinical Coding 00:34:00 Module 13: Legal and Ethical Aspects of Working in a Clinical Environment Legal and Ethical Aspects of Working in a Clinical Environment 00:35:00 Assignment Assignment - Clinical Coding 00:00:00

Clinical Coding
Delivered Online On Demand10 hours 7 minutes
£11

Photo Magic - Edit Like a Pro Super Bundle

By IOMH - Institute of Mental Health

Overview of Photo Magic - Edit Like a Pro Super Bundle Join our Photo Magic – Edit Like a Pro Super Bundle course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Photo Magic – Edit Like a Pro Super Bundle course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Photo Magic – Edit Like a Pro Super Bundle course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Photo Magic - Edit Like a Pro Super Bundle Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Photo Magic – Edit Like a Pro Super Bundle. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Photo Magic – Edit Like a Pro Super Bundle course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Photo Magic – Edit Like a Pro Super Bundle is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Photo Magic – Edit Like a Pro Super Bundle course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Photo Magic – Edit Like a Pro Super Bundle Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.

Photo Magic - Edit Like a Pro Super Bundle
Delivered Online On Demand3 hours 38 minutes
£11.99