569 Courses delivered Online

Unlock the keys to unparalleled customer service excellence with our 'Call Centre Training' course. Dive into the essentials of call center operations, hone communication skills, master telephone etiquettes, and learn effective negotiation techniques. Navigate challenging interactions, manage difficult customers, and grasp the intricacies of call center metrics and benchmarking. Stay ahead of the curve with insights into the latest technology trends shaping the industry. Elevate your career and contribute to organizational success by enrolling today. Develop the skills needed to excel as a call center professional and create lasting customer satisfaction.

Dive into the world of project management with our comprehensive course! Master the fundamentals, explore advanced tools such as Jira, Microsoft Teams, and Trello, and gain real-world insights. From Agile methodologies to effective communication strategies, this course equips you with the skills to excel as a confident and successful project manager.

🌟 Child Protection Training: Safeguarding the Future Welcome to our comprehensive 'Child Protection Training' course designed to equip individuals with the knowledge and skills needed to create safe environments for children, recognize signs of abuse, and respond effectively to protect the well-being of our youngest generation. Course Overview: 🔍 Module 1: Understanding Child Abuse Gain a profound understanding of various forms of child abuse, the impact on victims, and the underlying causes. Explore real-life cases, statistics, and psychological aspects to enhance your awareness and sensitivity. 🏡 Module 2: Creating Safe Environments for Children Learn how to establish and maintain safe spaces for children in various settings. Understand the importance of preventive measures, risk assessment, and the role of individuals in creating environments that prioritize the safety and well-being of children. 🚨 Module 3: Identifying and Reporting Child Abuse Equip yourself with the skills to identify subtle signs of abuse and neglect. Understand legal obligations and reporting procedures, ensuring that you are prepared to take swift and appropriate action when necessary. Practical scenarios and case studies will enhance your ability to recognize potential abuse. 🗣️ Module 4: Responding to Disclosures of Child Abuse Discover effective communication strategies when a child discloses abuse. Learn how to approach sensitive conversations, provide emotional support, and navigate the challenging process of reporting. Practical role-playing exercises will prepare you to handle disclosures with empathy and professionalism. 🤝 Module 5: Supporting Child Victims of Abuse Delve into the essential aspects of providing support to child victims. Understand the emotional and psychological needs of abused children, and explore strategies for fostering resilience and recovery. This module emphasizes the importance of collaboration with other professionals to create a comprehensive support network.   Key Features: 🌐 Online Accessibility: Access the course from anywhere, anytime, and at your own pace. Our user-friendly platform ensures a seamless learning experience. 👩‍🏫 Expert Instructors: Learn from experienced professionals in the field of child protection who bring real-world insights to the course content. 📚 Resource Library: Access a wealth of supplementary materials, including articles, case studies, and downloadable resources, to deepen your understanding. 🔒 Certification: Receive a recognized certification upon completion, validating your expertise in child protection. Who Should Enroll: Educators and school staff Healthcare professionals Childcare providers Social workers Law enforcement personnel Anyone involved in working with or caring for children Invest in the safety and well-being of children today. Enroll in our 'Child Protection Training' course and contribute to creating a world where every child is protected, supported, and given the opportunity to thrive. Together, let's safeguard the future.   Course Curriculum Module 1_ Understanding Child Abuse Understanding Child Abuse 00:00 Module 2_ Creating Safe Environments for Children Creating Safe Environments for Children 00:00 Module 3_ Identifying and Reporting Child Abuse Identifying and Reporting Child Abuse 00:00 Module 4_ Responding to Disclosures of Child Abuse Responding to Disclosures of Child Abuse 00:00 Module 5_ Supporting Child Victims of Abuse Supporting Child Victims of Abuse 00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that according to the UK Department for Business, Innovation and Skills, 90% of new businesses fail within the first three years? Strong business development, sales, branding, and communication skills are crucial for building a successful business in today's competitive landscape. Do you dream of turning your idea into a thriving enterprise? Are you looking to take your sales career to the next level? If so, this comprehensive course bundle is for you! This Business Development, Sales, Branding & Communication bundle empowers you to develop a strategic approach to business development. You'll master lean strategies for growth, build a strong brand identity, and hone your communication skills to connect with clients and close deals. Learn how to leverage NLP (Neuro-Linguistic Programming) for powerful persuasion and influence, craft compelling business plans, and write clear, concise business documents. Key Features of the Business Development, Sales, Branding & Communication Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Business Development, Sales, Branding & Communication bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Learn Business Development & Sales from A-Z QLS Course 02: Business Marketing QLS Course 03: Communication Skills 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Business Development Fundamentals: Lean Strategies for Business Course 02: NLP For Sales, Persuasion & Influence Course 03: Business Strategy Planning Masterclass Course 04: Branding Fundamentals for New Business Course 05: Business Writing In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Business Development, Sales, Branding & Communication courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of Business Development Implement lean business development strategies for sustainable growth. Develop a powerful brand identity that resonates with your target audience. Master effective communication skills to build strong client relationships. Utilize NLP techniques for persuasive sales conversations and negotiation. Craft a comprehensive business plan to guide your strategic direction. Write professional business documents that clearly convey your message. Why Choose Us? Get 3 Free QLS Endorsed Certificate upon completion of Business Development Get a free student ID card with Business Development Training program (£10 postal charge will be applicable for international delivery) The Business Development is affordable and simple to understand This Business Development course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Business Development course materials The Business Development comes with 24/7 tutor support Start your learning journey straightaway withour Business Development bundle! *** Course Curriculum *** QLS Course 01: Learn Business Development & Sales from A-Z Module 01: Business Development and Succession Planning Module 02: Process Management Module 03: Supply Chain Management Module 04: Planning & Forecasting Operations Module 05: Procurement & Purchasing Management Module 06: Project Management Module 07: Retail Pricing Module 08: Business Analysis Planning and Monitoring Module 09: Strategic Analysis and Product Scope Module 10: Quality Management Module 11: Management Skills for Leading Your Team Module 12: Selling in Multiple Channels Module 13: Representing Your Boss and Company Module 14: Preparing for Brainstorming Module 15: Generating Solutions (I) QLS Course 02: Business Marketing Module 01: Basics of Marketing Module 02: The Marketing Process Module 03: Strategic Marketing Module 04: Marketing Environment Module 05: Market Segmentations Module 06: Consumer Buying Behaviour Module 07: Business Markets and Buying Behaviour Module 08: Marketing Research Module 09: Product Strategy Module 10: Branding Strategy Module 11: Product Life Cycle Module 12: Pricing Strategy Module 13: Marketing Channels Module 14: Integrated Marketing Communications Module 15: Advertising and Sales Promotion Module 16: Personal Selling and Public Relations Module 17: Direct and Digital Marketing QLS Course 03: Communication Skills Business Communication Verbal And Non-Verbal Communication Written Communication Electronic Communication Communicating With Graphics Effectively Working For Your Boss =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the Business Development course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £168) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Course: Previously it was £119*3 =357) CPD 460 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Development bundle is ideal for: Students seeking mastery in this Business Development field Professionals seeking to enhance their Business Development skills Anyone who is passionate about this Business Development topic Requirements You will not need any prior background or expertise to enrol in this Business Development bundle. Career path After completing this Business Development bundle, you are to start your career or begin the next phase of your career. Business Development Manager: (£34,000- £70,000) Brand Manager: (£35,000 - £60,000) Sales Manager: (£30,000 - £60,000) Business Strategist: (£40,000 - £90,000) Communication Specialist: (£26,000 - £50,000) Certificates Advanced Diploma in Business Development at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Advanced Diploma in Business Marketing at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Business Development Course, you need to order a Digital Certificate for each of the courses inside this Business Development bundle as proof of your new skills that are accredited by CPD QS for Free.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for both organizations that would like to improve the corporate communications of their employees and individuals, who take the role of Project Managers, Business Analysts, Team Leaders, Scrum Masters, Product Owners, Managers, Employees, and anyone who would like to improve their communications skills both in the personal and professional aspects. Overview Upon successful completion of this course, students will learn: what effective communications are. why they are important. how by improving communications you will be able to improve the overall execution of projects and your results in general. the specifics of online remote teamwork communications. Your employees will be equipped with knowledge of different communication techniques and styles, which will save them time to adapt to the communication style of the interlocutor and allow them to have more effective conversations both with business partners and customers, and with colleagues at work. Also, they will master the art of active listening and thus win more customers and partners. This course can be adapted to the specific needs of your organization. This course represents highly effective training on developing communication skills and teaches students how to ask correct questions and get the most from one discussion. Also, students will learn how to resolve and/or avoid conflict situations. Course Outline What is the process of effective communications? How to ask good questions and reach clear agreements? Why is listening important and how to listen actively? How to give and receive feedback? How to prepare and conduct effective meetings? Each topic includes discussions and exercises.

These events are designed to introduce the BOOK & basic ideas behind Understanding & Dealing with Everyday Racism The Six Stages Framework

These events are designed to work on the ideas introduced in Level 1: Understanding & Dealing with Everyday Racism The Six Stages Framework

These events are designed to introduce the BOOK & basic ideas behind Understanding & Dealing with Everyday Racism The Six Stages Framework

Unlock the power of effective communication with our comprehensive course designed to elevate your interpersonal skills and professional presence. Whether you're looking to ace job interviews, strengthen relationships, or become a persuasive influencer, this course equips you with the essential tools to excel in every interaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the course "Improving Your Everyday Communication Skills," learners will develop essential abilities to communicate effectively in various situations. They will learn how to convey their ideas clearly and confidently, using both verbal and non-verbal techniques. Understanding the power of body language will help them express themselves better and interpret others' feelings accurately. Through the art of storytelling, learners will discover how to engage their audience and make their messages memorable. Practical tips on engaging in conversations with anyone will boost their social confidence. They will also gain specific skills tailored for job interviews, enabling them to present themselves professionally and impress potential employers. Lastly, learners will explore strategies to become influential communicators, mastering the ability to persuade and inspire others effectively. This course equips learners with practical communication skills that are essential for personal and professional success. Course Curriculum Module 01: Effective Communication Module 02: Importance of Body Language Module 03: Power of Storytelling Module 04: How to Talk to Anyone Module 05: Communication Skills For Job Interviews Module 06: Becoming an Influencer Learning Outcomes Understand effective communication techniques for various everyday situations. Interpret and use body language effectively in personal interactions. Employ storytelling techniques to engage and persuade different audiences. Develop conversational skills to confidently interact with diverse individuals. Apply communication strategies specifically tailored for successful job interviews. Utilize communication methods to enhance influence and achieve personal goals. CPD 10 CPD hours / points Accredited by CPD Quality Standards Improving Your Everday Communication Skills 1:29:34 1: Module 01: Effective Communication 14:53 2: Module 02: Importance of Body Language 10:48 3: Module 03: Power of Storytelling 21:26 4: Module 04: How to Talk to Anyone 16:27 5: Module 05: Communication Skills For Job Interviews 10:44 6: Module 06: Becoming an Influencer 14:16 7: CPD Certificate - Free 01:00 Who is this course for? Professionals seeking to enhance interpersonal communication skills. Individuals preparing for job interviews or career advancements. Students aiming to improve their communication abilities. Anyone interested in becoming a more effective communicator. Those looking to build influence in personal and professional contexts. Career path Marketing Executive Public Relations Officer Human Resources Specialist Sales Manager Customer Service Representative Event Coordinator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Understand and explore what you and others do that develops and destroys working relationships. Course overview Duration: 2 days (13 hours) This is an exciting opportunity to dive into the very heart of human behaviour as we encourage you to explore what you and others do that develops and destroys working relationships.  We start by getting you to determine where in your working life you need to develop effective relationships before guiding you through a process of analysing personalities and behaviours and then giving you the skills to create and maintain great relationships.  Objectives  By the end of the course you will be able to: Create a stakeholder map and analyse which relationships need to be developed Describe different personality types and how these can cause connection and conflict Develop behaviours that help build relationships Bring more assertiveness to your relationships Have courageous conversations and handle conflict should it occur Content Getting started The benefits of great working relationships Determining what you want specifically from your relationships at work Developing a stakeholder map to enable you to analyse who you need to build relationships with and how you might do this Defining your personal brand How your personal brand could impact relationships Understanding others Exploring different personality types Understanding how others are both similar and different to you Identifying when personality differences might cause conflict Better Behaviour Exploring the concept of transactional analysis How transactional analysis can help to build or break relationships Understanding life positions How life positions impact your behaviour and that of others How to use transactional analysis in creating better relationships Developing Relationships Understanding the common ways poor communication can cause problems in relationships Developing assertive communication Making human connections at work in order to build better relationships and create trust Maintaining Relationships Recognition and Tiny Noticeable Things How to have courageous conversations e.g. giving feedback A model for handling conflict when it occurs