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Prepare to take your career in construction to new heights with our Construction Project Management and Construction Cost Estimation course. The construction industry demands professionals who can effectively manage projects and estimate costs, making this course a pivotal step toward your success. Gain a comprehensive understanding of construction management, project life cycles, and cost management. Delve into topics like site investigation, procurement, quality assurance, and legal aspects. Whether you're a seasoned construction professional or someone looking to enter this dynamic field, this course equips you with vital skills to excel in your career. Embark on a journey of expertise, efficiency, and career advancement. Learning Outcomes Master construction project management principles. Acquire the skills to estimate construction costs accurately. Understand the project life cycle and success factors. Gain expertise in site management and equipment planning. Navigate the legal aspects and health and safety requirements in construction. Why choose this Construction Project Management and Construction Cost Estimation course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Construction Project Management and Construction Cost Estimation course for? Construction professionals aiming to advance their careers. Individuals looking to enter the construction industry. Project managers and cost estimators in construction. Professionals seeking to enhance their construction management skills. Anyone interested in the dynamic world of construction. Career path Construction Project Manager: £30,000 - £70,000 Cost Estimator: £25,000 - £55,000 Site Manager: £30,000 - £60,000 Procurement Specialist: £28,000 - £55,000 Quality Assurance Manager: £30,000 - £65,000 Legal Consultant in Construction: £35,000 - £70,000 Prerequisites This Construction Project Management and Construction Cost Estimation does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Construction Project Management and Construction Cost Estimation was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Construction Project Management and Construction Cost Estimation Module 01: Introduction to Construction Management 00:19:00 Module 02: Project Life Cycle and Success 00:28:00 Module 03: Cost Management 00:22:00 Module 04: Preliminary Site Investigation and Site Organisation 00:24:00 Module 05: Site Management 00:19:00 Module 06: Planning and Management of Equipment 00:32:00 Module 07: Construction Materials Management 00:22:00 Module 08: Vendor Analysis in Construction Management 00:24:00 Module 09: Construction Procurement 00:18:00 Module 10: Stock Control 00:22:00 Module 11: Supply Chain Management 00:21:00 Module 12: The Main Participators 00:21:00 Module 13: Quality Assurance and Customer Care 00:21:00 Module 14: Legal Aspects of Contracting 00:19:00 Module 15: Health and Safety in Construction Management 00:22:00 Mock Exam Mock Exam - Construction Project Management and Construction Cost Estimation 00:20:00 Final Exam Final Exam - Construction Project Management and Construction Cost Estimation 00:20:00

The 'Linux Security and Hardening' course focuses on strengthening the security measures of Linux systems. It covers various aspects of security, including general security practices, physical security, account security, network security, and file system security. Learners will gain valuable knowledge and techniques to enhance the security of Linux environments. Learning Outcomes: Understand the importance of Linux security and its significance in protecting systems and data. Implement general security best practices, including updates, patches, and system configurations. Secure physical access to Linux servers and prevent unauthorized access. Manage user accounts and permissions effectively to maintain a secure environment. Apply network security measures, including firewalls, to safeguard against external threats. Set up file system security and encryption to protect sensitive data. Explore additional resources for continuous learning and staying up-to-date with Linux security practices. Why buy this Linux Security and Hardening? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Linux Security and Hardening there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Linux Security and Hardening course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Linux Security and Hardening does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Linux Security and Hardening was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Linux Security and Hardening is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Unit 01: Course Overview and Downloads Course Overview 00:01:00 Unit 02: General Security Section Overview - General Security 00:01:00 Is Linux Secure? 00:02:00 What Makes Linux Secure? 00:08:00 Security Guidelines and Principles 00:08:00 Section Summary - General Security 00:02:00 Unit 03: Physical Security Section Overview - Physical Security 00:01:00 Physical Security Concepts 00:08:00 Single User Mode Security 00:07:00 Single User Mode and Blank Passwords 00:03:00 Securing the Boot Loader 00:07:00 Disk Encryption 00:06:00 Encrypting a New Device, Part I 00:09:00 Encrypting a New Device, Part II 00:04:00 Encrypting an Existing Device 00:01:00 Disabling Control Alt Delete 00:02:00 Section Summary - Physical Security 00:01:00 Unit 04: Account Security Section Overview - Account Security 00:01:00 Intro to PAM 00:05:00 PAM Configuration Example 00:04:00 Password Security 00:08:00 Account Security Demo #1 (UID 0) 00:03:00 Controlling Account Access 00:05:00 Security by Account Type 00:06:00 Account Security Demo #2 00:03:00 Account Security Demo #3 (Sudo) 00:05:00 Unit 05: Network Security Section Overview - Network Security 00:01:00 Network Security, Part I 00:08:00 Network Security, Part II 00:06:00 Securing SSHD, Part I 00:08:00 Securing SSHD, Part II 00:03:00 Linux Firewall Fundamentals 00:08:00 Configuring the Firewall from the Command Line 00:04:00 Firewall Rule Specifications 00:05:00 Example Firewall Rules 00:04:00 Linux Firewall Demonstration 00:10:00 TCP Wrappers, Part I 00:07:00 TCP Wrappers, Part II 00:04:00 Unit 06: File System Security Section Overview - File System Security 00:01:00 File and Directory Permissions, Intro 00:01:00 File and Directory Permissions, Part I 00:11:00 File and Directory Permissions, Part II 00:09:00 Special Modes, Part I 00:08:00 Special Modes, Part II 00:03:00 File Attributes 00:06:00 File Attributes Demo 00:03:00 ACLs 00:09:00 ACLs Demo 00:06:00 Rootkits 00:09:00 Rootkit Hunter Demonstration 00:07:00 Unit 07: Additional Resources Additional Resources 00:05:00 Assignment Assignment - Linux Security and Hardening 00:00:00

Embark on a Compassionate Journey: Community Care Worker Course Step into the world of Community Care with our comprehensive course designed to equip you with the knowledge and skills needed to make a meaningful impact. In the module 'Introduction to Mental Health,' we set the stage for understanding the intricacies of mental health, providing a foundational understanding that forms the bedrock of community care. As you delve deeper into modules such as 'Childhood and Adolescent Psychiatric Disorders' and 'Stress and Anxiety Disorders,' you'll gain insights into the diverse challenges individuals face, laying the groundwork for empathetic and effective care. Learning Outcomes Develop a nuanced understanding of mental health and its various dimensions. Acquire the skills to support individuals dealing with childhood and adolescent psychiatric disorders. Recognize and address stress, anxiety, and mood disorders with sensitivity and expertise. Navigate complexities surrounding schizophrenia, personality disorders, and eating & sleeping disorders. Gain insights into the role of medication, therapy, and the legal frameworks in mental health treatment. Why choose this Community Care Worker course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Community Care Worker course for? Individuals passionate about making a positive impact on mental health in their community. Aspiring mental health support workers seeking foundational knowledge. Students pursuing studies in psychology, social work, or related fields. Healthcare professionals expanding their expertise into mental health care. Anyone eager to contribute to community well-being through mental health support. Career path Community Care Worker: £20,000 - £28,000 Mental Health Support Worker: £18,000 - £25,000 Psychiatric Care Assistant: £22,000 - £30,000 Community Mental Health Officer: £25,000 - £32,000 Social Services Advocate: £20,000 - £28,000 Mental Health Outreach Coordinator: £28,000 - £35,000 Prerequisites This Community Care Worker does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Community Care Worker was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Community Care Worker Introduction to Mental Health 00:19:00 Overview of Mental Health Support Worker 00:14:00 Childhood and Adolescent Psychiatric Disorders 00:24:00 Stress and Anxiety Disorders 00:31:00 Schizophrenia 00:25:00 Personality Disorders 00:41:00 Mood Disorders 00:21:00 Eating & Sleeping Disorders 00:43:00 Self-Harm and Suicide 00:19:00 Medication and Therapy in the Treatment of Mental Illness 00:31:00 Mental Health Legislation and Services 00:27:00 Community Mental Health Teams (CMHTs) 00:17:00 The Participation of The Service User 00:19:00

The Meeting Management Skills course equips learners with the necessary knowledge and techniques to effectively handle minute writing and minute-taking responsibilities. From understanding the meeting structure to building confidence in minute taking, this course provides essential skills for successful meeting management. Learning Outcomes: Introduction to minute writing and its importance in effective meeting management. Prepare effectively for minute taking, ensuring the accurate recording of meeting discussions. Understand the structure of meetings and the key elements to capture in minutes. Comprehend the process of minute meetings, decisions, and actions for clear documentation. Identify the roles and responsibilities of a minute taker in a meeting setting. Gain valuable tips and strategies to enhance minute taking efficiency and accuracy. Explore the use of technology in minute taking, streamlining the process and increasing productivity. Develop confidence in minute taking to ensure accurate and concise meeting records. Why buy this Level 2 Certificate in Mental Health Awareness? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 2 Certificate in Mental Health Awareness you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 2 Certificate in Mental Health Awareness does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Level 2 Certificate in Mental Health Awareness was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 2 Certificate in Mental Health Awareness is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Level 2 Certificate in Mental Health Awareness Module 01: Introduction to Mental Health 00:22:00 Module 02: Child Psychology 00:28:00 Module 03: Attachment and Relationship Building in Childhood 00:50:00 Module 04: Impacts of Separation and Loss on Attachment 00:28:00 Module 05: Factors that Influence Development 00:36:00 Module 06: Mental Health Problems in Young and Adults 00:14:00 Module 07: Other Mental Health Problems in Young and Adults 00:17:00 Module 08: Autism, ADHD and Dyslexia in Young and Adults 00:26:00 Module 09: Dealing With Autism, ADHD and Dyslexia in Young and Adults 00:32:00 Module 10: The Self Harming Behaviour 00:17:00 Module 11: Mental Health Treatment and Medicine 00:19:00 Module 12: Mental Health over Life Span and Society in the UK 00:18:00 Module 13: Mental Health Related Legislations in the UK 00:35:00 Mock Exam Mock Exam - Level 2 Certificate in Mental Health Awareness 00:20:00 Fina Exam Final Exam - Level 2 Certificate in Mental Health Awareness 00:20:00

Overview This course will provide you with an in-depth understanding of child psychology, mental health, and autism. You will learn about the different factors that influence child development, as well as the different types of mental health problems that can affect children. You will also learn about the different treatments available for mental health problems in children. Learning Outcomes: Understand the different factors that influence child development Identify the different types of mental health problems in children Learn about the different treatments available for mental health problems in children Develop skills in working with children with mental health problems Why buy this Child Behaviour: Child Psychology level 4, Mental Health Certification, Autism and Development? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Child Behaviour: Child Psychology level 4, Mental Health Certification, Autism and Development you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Child Behaviour: Child Psychology level 4, Mental Health Certification, Autism and Development does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Child Behaviour: Child Psychology level 4, Mental Health Certification, Autism and Development was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Child Behaviour: Child Psychology level 4, Mental Health Certification, Autism and Development is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Child Psychology Child Psychology 00:31:00 Module 02: Attachment and Relationship Building in Childhood Attachment and Relationship Building in Childhood 00:52:00 Module 03: Impacts of Separation and Loss on Attachment Impacts of Separation and Loss on Attachment 00:29:00 Module 04: Factors that Influence Development Factors that Influence Development! 00:38:00 Module 05: Mental Health Problems in Young and Adults Mental Health Problems in Young and Adults 00:17:00 Module 06: Other Mental Health Problems in Young and Adults Other Mental Health Problems in Young and Adults 00:18:00 Module 07: Autism, ADHD and Dyslexia in Young and Adults Autism, ADHD and Dyslexia in Young and Adults 00:30:00 Module 08: Dealing With Autism, ADHD and Dyslexia in Young and Adults Dealing With Autism, ADHD and Dyslexia in Young and Adults 00:32:00 Module 09: The Self Harming Behaviour The Self Harming Behaviour 00:21:00 Module 10: Mental Health Treatment and Medicine Mental Health Treatment and Medicine 00:22:00

Step into the world of Cognitive Behavioral Therapy (CBT) with our engaging course. Unlock the power to understand and address eating disorders effectively using the CBT model. Explore the essentials of CBT, NICE guidelines, and the ethics of therapy. Gain insights into the core psychopathology of eating disorders, co-morbid psychiatric illnesses, and the impact of social and family factors. Dive into the cognitive aspects, emotional intelligence, and the art of conducting assessments. Learn how to set goals with clients, motivate them for change, and utilize the Socratic approach for effective questioning. This course covers essential topics like psychoeducation, exposure techniques, and working with beliefs, ensuring you can design and review action plans for positive outcomes. Whether you're a healthcare professional or simply interested in CBT, this course will empower you with valuable knowledge and skills. Learning Outcomes Master the fundamental principles of Cognitive Behavioral Therapy (CBT). Understand NICE guidelines and the ethical aspects of therapy. Explore the psychopathology of eating disorders and their cognitive components. Learn how to assess and set goals with clients effectively. Acquire techniques for behavior change, including the Socratic approach and exposure therapy. Why choose this Cognitive Behavioural Therapy (CBT) course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Cognitive Behavioural Therapy (CBT) course for? Healthcare professionals and therapists seeking to enhance their CBT skills. Individuals interested in understanding and addressing eating disorders. Students and practitioners in psychology, counseling, or related fields. Anyone looking to broaden their knowledge of CBT for personal or professional growth. Those passionate about mental health and well-being. Career path Clinical Psychologist: £38,000 - £85,000 Counselor: £24,000 - £45,000 Psychiatrist: £40,000 - £150,000 Mental Health Nurse: £24,000 - £42,000 Therapist: £24,000 - £50,000 Dietitian: £25,000 - £45,000 Prerequisites This Cognitive Behavioural Therapy (CBT) does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Cognitive Behavioural Therapy (CBT) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Cognitive Behavioural Therapy (CBT) CBT Eating Disorders Promo 00:02:00 About the Tutor 00:01:00 About the Course 00:02:00 What is CBT (the CBT model) 00:06:00 NICE guidelines 00:04:00 The therapeutic alliance, Trust and Empathy 00:07:00 Ethics of the therapy 00:05:00 Eating disorders: Categorisations 00:07:00 Core Psychopathology of Eating Disorders 00:07:00 Co-morbid psychiatric illness 00:07:00 Social and Family factors 00:08:00 Cognitive factors 00:07:00 Emotional Intelligence 00:25:00 First session - Assessment 00:08:00 Dietary and Nutritional issues 00:06:00 Setting Goals with the client 00:07:00 Motivational factors 00:07:00 The Socratic approach (Socratic questioning) 00:06:00 Psychoeducation 00:04:00 The 'Exposure' technique 00:07:00 Working with Beliefs (shape, weight, food) 00:07:00 Behavioural Experiments 00:07:00 Designing and Reviewing Action plans 00:06:00 Concluding therapy successfully 00:04:00 Follow up and Relapse Prevention 00:05:00

From dreaming to constructing, the transition is an intricate journey. 'From Blueprint to Reality: Building Construction Fundamentals' is your key to unravelling the multifaceted universe of construction. With a comprehensive curriculum encompassing everything from Construction Management to the nuances of Demolition, this course delves deep, offering insightful perspectives on the construction industry's inner workings. Stepping into this course, one gets a holistic view of the industry, covering a range of topics including site set-up, vital regulations, risk management, and even the intricate aspects of electricity. A significant emphasis is laid on modules such as Occupational Health Management and Construction Project Management, ensuring learners are well-equipped with robust knowledge. Learning Outcomes Understand the core concepts of construction management and site preparation. Grasp the essentials of CDM regulations and their application. Evaluate and manage risks, focusing on occupational health. Develop expertise in cost estimation and materials management for construction projects. Master the practical aspects like working at heights, scaffolding, and excavations. Why buy this From Blueprint to Reality: Building Construction Fundamentals? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this From Blueprint to Reality: Building Construction Fundamentals for? Aspiring construction managers seeking a comprehensive understanding of the field. Architects desiring an in-depth look at construction operations. Safety officers keen to enhance their knowledge in construction health and safety. Quantity surveyors aiming to expand their expertise in cost estimation. Professionals in the construction sector looking to upskill and gain a competitive edge. Career path Construction Manager: £50,000 - £70,000 Site Supervisor: £30,000 - £45,000 Health and Safety Manager: £35,000 - £55,000 Quantity Surveyor: £40,000 - £60,000 Project Manager: £45,000 - £75,000 Demolition Specialist: £30,000 - £50,000 Prerequisites This From Blueprint to Reality: Building Construction Fundamentals does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Construction Management Construction Management 00:08:00 Module 02: Site Set-Up Site Set-Up 00:16:00 Module 03: Construction Design and Management (CDM) Regulations Construction Design and Management (CDM) Regulations 00:08:00 Module 04: Risk Identification, Assessment and Management Risk Identification, Assessment and Management 00:11:00 Module 05: Management of Occupational Health Management of Occupational Health 00:12:00 Module 06: Cost Estimation in the Construction Industry Cost Estimation in the Construction Industry 00:19:00 Module 07: Management of Material for Construction Management of Material for Construction 00:10:00 Module 08: Electricity Electricity 00:15:00 Module 09: Working at Height Working at Height 00:14:00 Module 10: Scaffolding Scaffolding 00:07:00 Module 11: Excavations and Confined Space Excavations and Confined Space 00:15:00 Module 12: Demolition Demolition 00:12:00 Module 13: Construction Project Management Construction Project Management 00:20:00

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE. Demonstrate advanced proficiency with add / move / change of the IVR (prompt / collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting). Demonstrate effective use of system tools to track and troubleshoot a call within a call flow. The Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Overview Module 2: CCE Config and Scripting Module 3: CCE (ICM) Advanced Scripting Module 4: Advanced VXML Functionality Module 5: Supporting CCE

Duration 2 Days 12 CPD hours This course is intended for The primary audiences for the course are as follows: Cisco customers ? Contact Center Management, Contact Center Supervisors and Customer technical personnel Cisco technology partners Cisco employees Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of Cisco Unified Intelligence Center Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more) The Cisco Unified Intelligence Center 11.6 for End Users (CUIC11.6EU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families. Cisco Unified Intelligence Center Overview Introducing Cisco Unified Intelligence Center What Contact Center products use CUIC for reporting Cisco Unified Intelligence Center Administration and Security The End User and CUIC Security Running and Modifying CUIC Reports Running Cisco Unified Intelligence Center Reports Using Permalinks Help Dashboards Modifying a CUIC Stock Report Cisco Unified Intelligence Center Dashboards Understanding Cisco Unified CCE Key Concepts Creating a New Cisco Unified Intelligence Center Report

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: These are the ones listed in the Objectives Table I put together: Identify the basic components and operations of the Unified CCE solution. Use the available UCCE tools to complete a basic UCCE system installation. Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment. Install a basic CCE VXML Solution. Install, configure and run a CCE Outbound Option Campaign. Describe how to support CCE. Deploying Cisco Unified Contact Center Enterprise (DUCCE) v2.0 is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: Preparing UCCE for Basic IVR Scripting Module 3: Preparing UCCE for Basic Agent Functionality Module 4: Installing and Configuring CCE VXML Solution Module 5: Installing CCE Outbound Option Module 6: Supporting CCE