5497 Courses delivered Online

A crisis is an urgent demand for change that must be addressed immediately. Identify the main cause of a crisis as it is often people-related. Crisis management merely controls the problem and crisis resolution must end the situation. Understand how to prevent, manage and eliminate a negative impact. Discover the six steps to crisis resolution and how do you ensure that you learn from a crisis? Learning Objectives Explain the difference between a crisis and a problem, Identify the main causes of crisis, Implement six steps to crisis resolution Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Some situations foster greater confidence than others. Success and failure are not events, but self-fulfilling tendencies. The core of confidence is competence. When you know what you're doing and have the skills necessary to execute a plan of action, confidence naturally builds. Discover five ways to identify your strengths and four ways to develop strengths. Learning Objectives Describe how confidence builds rapport, Identify your strengths, Implement four ways to develop your strengths confidence, Summarize strategies for managing weaknesses Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions. Learning Objectives Apply effective problem SOLVER™ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Empathy is a crucial inter-personal skill for the Emotional Intelligent leader. Practice empathetic listening to develop your empathy and understand the two sets of questions that we can use to develop our empathetic listening skills. Learning Objectives Empathy is a crucial inter-personal skill for the Emotional Intelligent leader. Practice empathetic listening to develop your empathy and understand the two sets of questions that we can use to develop our empathetic listening skills. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Critical thinking means taking control of your thoughts to see if they make sense and applying self-corrective thinking to reach the highest level of rational reasoning and fair-mindedness. We all know the consequences of unchecked and undisciplined thinking. Understand what critical thinkers do and know the three levels of thinking. We will help you to think fair, open-minded, unbiased, unprejudiced and work to overcome personal biases. Learning Objectives Explain the benefits of critical thinking, Identify the hazards of non-critical thinking, Evaluate three levels of thinkers, Apply 10 strategies for critical thinking Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

You will be an example and catalyst for the change process. If people note that you are against the change you will not meet your desired goal. This course will help you to focus on implementing six targets for change and what the outcome will look like. You will learn an approach to initiate change following five criteria for worthwhile results. Learning Objectives Identify the primary role of leaders, Apply six targets for change, Apply five criteria for worthwhile results, Explain the importance of continuous learning for leaders Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the three steps that are important practices and tools we can use to develop our EI further and how to develop healthy practices and habits. Learning Objectives Understand the three steps that are important practices and tools we can use to develop our EI further and how to develop healthy practices and habits. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Studies show that customers value gestures of appreciation. We will show you various ways for showing appreciation and identify the key components when writing a customer appreciation letter. We will share some tips writing the letter and ensure you increase the emotional connection with your customers. Learning Objectives Summarize importance of a customer appreciation program, Apply methods for showing customer appreciation, Write customer appreciation letters Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the importance of an inclusive and supportive work environment where diverse perspectives are not only acknowledged but also valued and respected. This involves promoting empathy, understanding, and appreciation for the unique backgrounds, experiences, and viewpoints of team members. By embracing diversity, fostering open dialogue, and actively listening to the perspectives of others, the goal is to cultivate a workplace where differences are celebrated, collaboration thrives, and collective success is achieved. Learning Objectives The following are some of the key outcomes in this course: Understand where our differences come from: essential elements that make us different Identify different ways in which individuals make an impact and contribution in leading and in teams Apply an understanding of differences in how teams perform Target Audience Managers, Team Leaders, Young Professionals

Feedback is the fastest intervention to performance improvement. If done effectively, it can be highly motivating and play a critical role in employee development. You will understand the benefits of effective feedback including accelerated learning, improved performance, enhanced relationships and increased self-esteem. You will understand why you should avoid being judgmental and you will be able to identify behavioral gaps. We will elaborate why you need to be specific, impartial during feedback. You will be introduced to a 'feed-forward' process that will be extremely powerful for you in the future. Learning Objectives Summarize the criteria for ineffective and effective feedback, Deliver two types of effective feedback, Explain how to effectively receive feedback Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams