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Course Overview Emotional intelligence is the ability to understand, use and master your emotions to communicate powerfully, empathise with others, and lead a stress-free, balanced life. The Diploma in Emotional Intelligence will take you on a fascinating journey through the different emotions and how they work. It will explore the power of emotions and how you can master your emotions to lead a more balanced and fulfilled life. You will also discover how negative emotions can weaken the immune system, and how to use emotional first aid to overcome feelings of guilt, low self-esteem, rejection and failure.  What's more, this course will show you how to be more self aware, and how to change your life through your thoughts to achieve the things you never thought you could. This best selling Diploma in Emotional Intelligence has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Diploma in Emotional Intelligence is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Diploma in Emotional Intelligence is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Diploma in Emotional Intelligence is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Diploma in Emotional Intelligence, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Diploma in Emotional Intelligence will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Diploma in Emotional Intelligence to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Overview This comprehensive course on Foundation in Emotional Intelligence will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Foundation in Emotional Intelligence comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Foundation in Emotional Intelligence. It is available to all students, of all academic backgrounds. Requirements Our Foundation in Emotional Intelligence is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 8 sections • 23 lectures • 01:08:00 total length •Introduction to Emotional Intelligence: 00:06:00 •Introduction to the Self-Perception Realm: 00:01:00 •Emotional Self-Awareness: 00:04:00 •Self-Regard: 00:03:00 •Self-Actualization: 00:07:00 •Introduction to the Interpersonal Realm: 00:01:00 •Interpersonal Relationships: 00:04:00 •Empathy: 00:03:00 •Social Responsibility: 00:03:00 •Introduction to the Self-Expression Realm: 00:01:00 •Assertiveness: 00:03:00 •Independence: 00:04:00 •Emotional Expression: 00:02:00 •Introduction to the Stress-Management Realm: 00:01:00 •Optimism: 00:03:00 •Stress Tolerance: 00:03:00 •Flexibility: 00:03:00 •Introduction to the Decision-Making Realm: 00:01:00 •Reality Testing: 00:04:00 •Impulse Control: 00:03:00 •Problem Solving: 00:04:00 •Happiness and General Well-Being: 00:04:00 •Resource - Foundation in Emotional Intelligence: 00:00:00

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for ANZ will be on the 25th of September 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: The Future-Proofed Assistant: Speak Up, Stand Out & Shape Your Career Path How to reimagine your Assistant role in 2025 and beyond - How the EA role is evolving (and what Executives now expect) & why Assistants who think like strategists will be indispensable Assertiveness as an Assistant – The key to retaining your role & the difference between being ‘helpful’ and being ‘heard’ Self-Advocacy as a Career Growth Strategy – The importance of advocating for your career development, workload boundaries and recognition Own Your Professional Future - Map your career development. Whether you're an EA for life or looking to a role beyond in the future, this is for you. Ruth Kilah Career Bio: Ruth is an international executive career coach and founder of Hoxton Hyde – Executive Career Coaching & Mentoring, delivering 1:1 and group programs for experienced Executive Assistants. She specialises in helping EAs step into higher-level roles, increase their income, and expand their professional impact. With 14 years’ experience supporting C-suite executives in Australia and the UK, Ruth brings deep industry insight and a strategic approach to career development. She empowers Assistants to gain clarity on their next move, adopt a strategic mindset, communicate their value effectively, and lead their own growth conversations with confidence. A former EA turned Stakeholder Relations and Project Manager, Ruth launched Hoxton Hyde in 2018 after spotting a clear gap in the market for tailored coaching for career-driven EAs. She is a respected thought leader in the EA space, regularly sharing insights via LinkedIn and Instagram. Panel: Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Emma-Kate Bos Bio Emma-Kate works alongside the CEO at Squadron Energy, one of Australia’s leading renewable energy companies. With over 28 years of experience in Executive Assistant and Operational roles supporting business leaders in professional services, politics, membership industries, sporting and not-for-profit organisations, Emma-Kate has a deep understanding of business support roles and has managed large teams of assistants and receptionists. She is passionate about developing and mentoring team members Emma-Kate holds an Associate Degree in Law, Mini MBA and Certificate in Public Relations. Sepi Nowlands Sepi has also worked as an EO for Deloitte and spent 18 years previously as an Executive Assistant at the ATO, Law Council of Australia, Grains Research and Development Corporation and Air Services Australia. She is now EA and EO to the CPO. Holly Clareburt Hollie Clareburt is an experienced Executive Assistant, currently supporting the Managing Director of Microsoft New Zealand and the Chief Partner Officer. Known for her professionalism and discretion, she excels in providing high-level support in fast-paced, executive environments. Prior to Microsoft, Hollie was Executive Assistant to the Chief of Corporate & Enterprise Systems at BECA, and previously supported the CEO at SKY News New Zealand. Her career reflects a strong track record of reliability, organisation, and executive partnership. Liv Wilson With over 20 years of experience across banking, government, creative industries, and global tech, Liv has supported senior leaders at companies including LinkedIn and Slack. She brings a strategic lens to the business support function, with deep expertise in operations, leadership enablement, and organisational effectiveness. As a passionate advocate for elevating the role of Executive Assistants, Liv has led women’s networks, championed DEI and social impact initiatives, and continues to push for recognition of business support as a critical driver of business success. She is currently working on her side hustle business - collaborating with executives, entrepreneurs, and small business owners to amplify their impact by removing operational barriers, optimising systems, and unlocking their capacity to lead and grow. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. We understand the challenge. Professional development for assistants is often undervalued, and securing budget or approval for external training can be difficult. That’s why we’ve created a ready-to-use business case template to help you justify attendance at this event and highlight the value it brings to both you and your organisation. If you need support or costings confirmed for single or group attendance, please reach out to our support team at: support@elite-forums.com You can download and edit the template below: This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts: To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Please note: All facilatators, panelists, and speakers are all PAID with applicable contracts in place. We value our speakers and want the best to ensure our attendees get the best development. Media outlets/organisations will not be permitted to attend this event.

Workplace Stress Management Course Overview This Workplace Stress Management course provides learners with an understanding of stress in the workplace and equips them with the tools and techniques to manage it effectively. Focusing on both personal and organisational approaches, the course covers the physiological and psychological aspects of stress, along with strategies for maintaining well-being at work. By the end, learners will have gained practical knowledge on managing their own stress levels, as well as strategies to enhance productivity and maintain a balanced work environment. Course Description This course delves deeper into the concept of stress, exploring how it manifests in the workplace and its impact on individuals and organisations. Learners will gain insights into the physical and mental responses to stress, understanding how personality traits influence stress levels. They will also discover techniques for managing stress, such as relaxation techniques, time management strategies, and improving work-life balance. The course ensures learners can apply stress management tools in various professional environments, ultimately enhancing their career prospects and fostering a healthier work environment for all. Workplace Stress Management Curriculum Module 01: Defining Stress Module 02: Responses of the Nerves Module 03: Stress at Workplace Module 04: Personality and Stress Module 05: Managing Stress at Work Module 06: Personal Stress Management Module 07: Work-Life Balance (See full curriculum) Who is this course for? Individuals seeking to understand stress management techniques. Professionals aiming to improve their mental well-being at work. Beginners with an interest in workplace dynamics and stress management. HR professionals or team leaders wanting to support employee well-being. Career Path Stress Management Specialist HR Manager Employee Well-being Coordinator Workplace Wellness Coach Organisational Psychologist Leadership Coach Health and Safety Officer

First Aid for Life and Maudsley Learning are delighted to have worked in collaboration to bring this enhanced Mental Health First Aid course to you. The Maudsley is the largest mental health training institution in the UK and their expertise in this area is second to none. This course is continually updated by experts in Mental Health and offers clear, practical advice to help you gain a better understanding of how to help yourself, or others to achieve optimum mental health. This mental health first aid training course will teach you how to recognise warning signs of mental ill health and help you develop the skills and confidence to approach and support someone, whilst keeping yourself safe. We help you develop resilience, learn new ways to cope with stress, advise on sleeping better and equip you with a wealth of resources to be able to confidently help someone struggling with their mental health. This online course will provide you with the knowledge to spot specific warning signs that an adult or child could be struggling with a mental health condition, it explains how to initiate a supportive conversation, explore healthier lifestyle choices and links to the wealth of additional support available if someone needs further help. Ideal for individuals needing additional help and guidance to support their mental well-being, for those looking to introduce positive mental health practices to their workplaces, for teachers and support staff and friends, family and colleagues wanting more information on this vital topic It is estimated that around 1 in 4 people in the UK will experience a mental health condition at some point in their lives. For many, work is a major source of stress. 1 in 6 employees experience common mental health problems in the workplace. Businesses can support people with their mental health and create more positive and productive working environments as a result. Unfortunately, despite recent campaigns and advances, there still remains a level of stigma and fear of discrimination around mental health conditions. Employees and school children may feel that mental health conditions will not be greeted with the same compassionate approach as physical illness. This should not be the case and the purpose of this course is to demystify mental health conditions and empower workplaces, friends and family members to provide the support and signposting desperately needed by those struggling with their mental well-being. The HSE have embraced the idea of mental health in the workplace and issued the following guidance ‘First aid needs assessment’ for businesses. They suggest that your first aid needs assessment should also consider whether it is beneficial to have personnel trained to identify and understand symptoms and able to support someone who might be experiencing a mental health issue. The scope of this mental health first aid course is not to learn to diagnose or treat mental health conditions as this should only be done by appropriately trained healthcare professionals. However, you will be guided in identifying signs someone might be struggling and we will equip you with a methodology to appropriately support them and a directory of people where you can signpost them for help. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The Author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the Author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, Qualified Nurse, First Aid Trainer and founder of First Aid for Life in conjunction with medical and health professionals from Maudsley Learning. If you have any queries concerning this course, please contact emma@firstaidforlife.org.uk Course contents: A First Aid Approach to Mental Health Role of the First Aider What is a mental health first aider? Common treatments and sources of help Other Professionals who can Help The importance of getting help early Understanding more about Mental Health What is Mental Health? The Definition of Mental Health The Mental Health Continuum Laws protecting our health, mental health and well-being Understanding Stigma Who Becomes Mentally Ill? How common are mental health issues? Stigma Approaching During a Crisis When Should you Approach? How to Help Caring for Yourself as a Mental Health First Aider Awareness of Mental Health Problems Situations to be Aware of Signs Someone may be Struggling with their Mental Health Stress About Stress Work-Related Stress Ways to Reduce Stress Building Resilience Insomnia What Is Insomnia? Helpful steps to improve your sleep Substance Abuse: Drugs and Alcohol About Substance Abuse The Dangers of Substance Abuse Online Drug Addiction and Misuse Helping someone you think has problems with drug or alcohol misuse Alcohol Poisoning First Aid Dealing with tricky or aggressive situations due to drugs and alcohol Substance Abuse Resources Anxiety Disorders About Anxiety Disorders Different Kinds of Anxiety Disorder Panic Attacks First Aid for a Panic Attack Post-Traumatic Stress Useful contacts for anxiety Eating Disorders About Eating Disorders What to Do Treatment for Eating Disorders Depression About: Depression Recognising the Signs that Someone may be Depressed Treating Depression Medicating Depression Helping someone who is depressed Resources for Depression Self Harm About Self-Harm How to Help Resources for Self Harming Suicide Approaching Someone you Suspect to be Suicidal What to do if the person is in a life-threatening condition Support for people experiencing suicidal thoughts What is Suicide? Psychosis What is Psychosis? What causes psychosis? How to Help Possible Signs of Psychosis Resources for Psychosis Personality Disorders About Personality Disorders Bipolar Disorder Schizophrenia Mental Health in the Workplace and Useful Resources Employer Responsibility Stress Policy Tackling work-related stress using the Management Standards approach An Employee Assessment of Common Stress Factors Management Standards Form Useful Resources Final Quiz

Trying to 'do it all' can lead to serious health challenges. Challenges of work-life balance include stereotypical gender roles and work environments that are slow to accommodate working families. We will show you ideas for balancing home and career effectively. Discover how to balance your time and quality of activity using the eight categories of a well-balanced life. Learning Objectives Summarize the challenges of work-life balance, Apply ten suggestions for balancing home and career Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Anger Management: Anger Management Course Online Do you consistently seek to increase your knowledge and abilities by taking classes? This Anger Management: Anger Management Course education is ideal for you. You will gain a step-by-step understanding of how to control your anger via this Anger Management: Anger Management Course. You will learn more effective strategies to control your rage in this anger management training. You can control your rage with Anger Management: Anger Management Course. You will learn how to recognize the factors that make you furious from anger management. You will learn how to make an individualized plan for addressing those triggers through Anger Management: Anger Management Course. Participate in this Anger Management: Anger Management Course if you want to have a stress-free, joyful life and achieve professional success. Special Offers of this Anger Management: Anger Management Course This Anger Management: Anger Management Course includes a FREE PDF Certificate. Lifetime access to this Anger Management: Anger Management Course Instant access to this Anger Management: Anger Management Course Get FREE Tutor Support from Monday to Friday in this Anger Management: Anger Management Course Courses are included in this Anger Management: Anger Management Course Bundle Course Course 01: Anger Management Course 02: Level 4 Time Management Course Course 03: Workplace Stress Management Course 04: Domestic Violence and Abuse Awareness Diploma [ Note: Free PDF certificate will provide as soon as completing the Anger Management: Anger Management Course] Anger Management: Anger Management Course Online Industry Experts Designed this Anger Management: Anger Management course into 4 detailed modules. Course Curriculum of Anger Management Course Module 01: Introduction to Anger Module 02: The Process in Anger Module 03: Effect of Anger on Our Thinking Module 04: How to Manage Anger Assessment Method of Anger Management Course After completing each module of the Anger Management: Anger Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Anger Management Course After completing the MCQ/Assignment assessment for this Anger Management: Anger Management Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Anger Management: Anger Management Course Online There are no specific requirements for Anger Management: Anger Management Course because it does not require any advanced knowledge or skills. Requirements Anger Management: Anger Management Course Online Students who intend to enrol in this Anger Management: Anger Management Course must meet the following requirements: Anger Management: Good command of the English language. Anger Management: Must be vivacious and self-driven Anger Management: Basic computer knowledge. Anger Management: A minimum of 16 years of age is required Career path Anger Management: Anger Management Course Online After completing this Anger Management: Anger Management Course, you will be able to confidently understand specific knowledge and skills in order to improve and enhance your skills for your career in the relevant employment sector. Certificates Certificate of completion Digital certificate - Included

Access confidential and personalized private counselling in London. Our experienced therapists provide one-on-one sessions to address your unique mental health needs, including anxiety, depression, stress, and more. With a focus on privacy and individualized care, our therapy services aim to support your journey towards mental well-being and personal growth. Key areas: confidential therapy, one-on-one counselling, private therapy, individual counselling, personal therapy sessions, private mental health support, discreet counselling. 3 x 1 hour sessions

Strategies to Manage Stress and Weather Storms in the Workplace. This course is based upon the book "The Authority Guide to Emotional Resilience: Strategies to Manage Stress and Weather Storms in the Workplace" by Robin Hills (ISBN: 1909116599).