8781 Courses delivered Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for individuals in a variety of job roles whose primary responsibility is not project management, but who manage projects on an informal basis; who contribute as members of a project team; or who wish to incorporate project management practices into their personal work. It is also beneficial for anyone who is considering a career path in project management and desiring a complete overview of the field and its generally accepted practices. Overview In this course, you will identify the elements of sound project management and apply the generally recognized project management practices to successfully manage or participate in projects. You will: Identify the key processes and requirements of project management. Initiate a project. Use a Predictive approach to plan for time and cost. Use an Adaptive approach to plan a project. Plan for project risks, communication, and change control. Manage the execution of a project. Close a project. This course teaches the fundamentals of project management and its underlying structure and elements, including project phases, project life cycles, stakeholders, and areas of expertise. These, coupled with the ability to identify the project management processes that are recognized industry wide as good practice, will help you to apply effective project management techniques to improve the efficiency of your projects and ensure their success. This course is designed to cover various project management approaches and is not intended to focus on a single methodology or framework. Lesson 1: Getting Started with Project Management Topic A: Identify the Characteristics of a Project Topic B: Identify the Project Approach Topic C: Identify the Leadership Roles in a Project Lesson 2: Initiating a Project Topic A: Create a Project Scope/Vision Statement Topic B: Identify the Essential Skills for a Project Team Topic C: Identify the Risks to a Project Lesson 3: Planning for Time and Cost in Predictive Projects Topic A: Create a WBS Topic B: Create a Project Schedule Topic C: Determine Project Costs Lesson 4: Planning for Adaptive Projects Topic A: Create Epics and User Stories Topic B: Build a Product Backlog Topic C: Create an Initial Release Plan Topic D: Conduct a Sprint Planning Meeting Topic E: Replan the Project Lesson 5: Planning for Project Risks, Communication, and Change Control Topic A: Analyze the Risks to a Project Topic B: Create a Communication Plan Topic C: Develop a Change Control Plan Lesson 6: Managing a Project Topic A: Begin Project Work Topic B: Execute the Project Plan Topic C: Track the Progress of an Adaptive Project Topic D: Report Project Performance Topic E: Implement Change Control Lesson 7: Closing a Project Topic A: Close a Sprint, a Release, or an Adaptive Project Topic B: Close a Predictive Project Topic C: Create a Final Report

Unlock the full potential of product management with our comprehensive course. Dive deep into product management fundamentals, Agile methodologies, and gain hands-on experience with essential project management tools, including Trello, Jira, Microsoft Teams, Planner, and ChatGPT. Elevate your career and drive success in the digital age.

About this Training Course Within the energy industry, it is a requirement, both contractual and in some areas legislative, to ensure effective internal systems are in place which support employee development and provide evidence of their competence. A Competence Management and Assurance process - if correctly developed and applied - provides employees and organisations with the tools to demonstrate competence and contributes to career development of the individual. The 3 full-day course focuses on Competence Management Systems (CMS) which are typically in use within the Energy Industry, their structure and process development requirements. In addition, the course details the assessment process, the role of the competency assessors within the organisation and the relationship between competence management and training provision. For impactful learning, the course instructor uses a variety of instructional methodologies such as lectures, discussions, individual reflection, games, mystery puzzles, video, case studies, team syndication, group presentations, sharing and feedback. Training Objectives This course will provide attendees with an understanding of: The role of competencies in the Energy industry The benefits of Competency Management System to the organisation The components of a Competency of Competency Management System The know how to implement the Competency Management System The roles and responsibilities within a Competency Management System The know how to develop Competency Models The relationship between Competency Management and Capability Development The know how to conduct Organisational Analysis The know how to conduct Job Analysis and Task Analysis The know how to develop Competency Standards and Development Guides using the 70:20:10 principle The competency assessment process, tools and methodologies The know how to package and communicate the Competency Assessment Reports to Management Competency Management Case Studies in the Energy Industry Target Audience This course will benefit professionals from Human Resource and Capability Development as well as Line Managers. Course Level Basic or Foundation Trainer Your expert course leader is an independent consultant trainer with more than 30 years of experience in People & Organizational Development. She has retired from her full-time job and is currently serving as an Associate Consultant / Trainer with several Learning & Development organizations operating in Malaysia and Singapore. A chemist by training, her interest in People & Organizational Development was so intense that she decided to switch profession during her earlier years of employment, and she has never looked back since. She has gathered extensive hands-on experience, leading key projects and delivering learning programs in her field of expertise with numerous leading organizations in South East Asia, the Middle East and Europe. A project that she is particularly proud in completing was the transformation of PETRONAS Management Training Institute into a regional Leadership Centre. While leading this project, she was given the opportunity to be seconded to General Electric (GE), a Fortune 500 multinational known for its cutting-edge leadership development innovation. She was instrumental in the development of the existing leadership model for PETRONAS. In addition, she was also extensively involved in the development and implementation of Technical Competency Development process that is currently being used by more than 20 disciplines in the organization. Another massive project that she was heavily involved in was the creation of the quality culture for PETRONAS. The project saw the establishment of PETRONAS' own quality principles where she played a key role in propagating the desired mindset towards the creation of a high performing culture. Her involvement in this project took her to many PETRONAS Operating Companies which spanned into several countries across the globe including Malaysia, Indonesia, Vietnam, Sudan, South Africa and Switzerland, creating awareness through learning programs and consultancy services. The PETRONAS Quality Principles have since evolved into shared values that are now known as the PETRONAS Culture Beliefs. In keeping her expertise current after retiring from full-time employment since 2017, she has continued to deliver learning programs, providing coaching and consultancy services to selected Oil & Gas companies in Malaysia, Indonesia, Singapore, India, Oman and Thailand. Among her most recent work are virtual learning deliveries and consultancies during the COVID-19 pandemic to some government linked companies / agencies in Malaysia and PTT Exploration & Production Company of Thailand. Outside her professional circle, she is an avid cyclist, a jungle tracker and a mount climber. She is also an accredited trainer from the Human Resource Development Corporation (HRD CORP). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

About this Virtual Instructor Led Training (VILT)  This 4 half-day Virtual Instructor Led Training (VILT) course will address a variety of contract and loan structuring issues associated with geothermal energy projects as well as comparison with solar, wind and battery storage. The course is designed to investigate how various project finance techniques and contract structures can be used to achieve a competitive power prices while maintaining a satisfactory equity return. Distinctive project finance features of power facilities that depend on geothermal, wind, hydro or solar resources will be evaluated with financial models. The course will cover economic analysis of exploration and development of geothermal facilities and how to incorporate probability of failure and success into an IRR framework. Subsequent sessions will address the theory underlying liquidated damages for delay, and performance as well as design of other incentives that is inherent in different contract structures. Nuanced project finance issues associated with structuring debt for renewable projects will be discussed including under what conditions the DSCR drives debt capacity and when the debt to capital ratio is instrumental. The course will be taught with a combination of theoretical discussions, term sheet review and focused financial models. Training Objectives Evaluation of the economic risks that arise from uncertainty associated with drilling exploration wells and development wells for geothermal projects. Analyse the theoretical issues with computing LCOE for geothermal projects compared to other renewable and non-renewable resources and the importance of cost of capital for renewable projects; Understand differences in contract structures for renewable projects and dispatchable projects and how a single price structure can distort incentives for efficient construction and operation; Understand components of financing that influence the bid price required to meet a required rate of return on equity and can result in relatively low prices with reasonable returns. Understand the importance of debt sizing constraints and what strategies are relevant when the debt to capital constraint applies relative to when the debt service coverage ratio drives the debt size; Understand how to compute P50, P90 and P99 for different projects driven by resource risk; Understand the difference between mean reverting resource variation and estimation mistakes that do not correct as the basis for 1-year P90 and 10-year P90. Understand under what conditions debt sculpting can affect returns and how synthetic sculpting can be used to increase returns when the DSCR constraint applies. Understand the theory of credit spreads, variable rate debt and interest rates in different currencies and compute the implied probability of default that in inherent in credit spreads. Understand how to evaluate the costs to equity investors and the benefits to lenders for various credit enhancements including DSRA accounts, cash flow sweeps and covenants. Course Level Basic or Foundation Training Methods The VILT will be delivered online in 4 sessions comprising 4 hours per day, with 2 breaks of 10 minutes per day, including time for lectures, discussion, quizzes and short classroom exercises. Trainer Your expert course leader provides financial and economic consulting services to a variety of clients, he teaches professional development courses in an assortment of modelling topics (project finance, M&A, and energy). He is passionate about teaching in Africa, South America, Asia and Europe. Many of the unique analytical concepts and modelling techniques he has developed have arisen from discussion with participants in his courses. He has taught customized courses for MIT's Sloan Business School, Bank Paribas, Shell Oil, Society General, General Electric, HSBC, GDF Suez, Citibank, CIMB, Lind Lakers, Saudi Aramco and many other energy and industrial clients. His consulting activities include developing complex project finance, corporate and simulation models, providing expert testimony on financial and economic issues before energy regulatory agencies, and advisory services to support merger and acquisition projects. Our key course expert has written a textbook titled Corporate and Project Finance Modelling, Theory and Practice published by Wiley Finance. The book introduces unique modelling techniques that address many complex issues that are not typically used by even the most experienced financial analysts. For example, it describes how to build user-defined functions to solve circular logic without cumbersome copy and paste macros; how to write function that derives the ratio of EV/EBITDA accounting for asset life, historical growth, taxes, return on investment, and cost of capital; and how to efficiently solve many project finance issues related to debt structuring. He is in the process of writing a second book that describes a series of valuation and analytical mistakes made in finance. This book uses many case studies from Harvard Business School that were thought to represent effective business strategies and later turned into valuation nightmares. Over the course of his career our key course expert has been involved in formulating significant government policy related to electricity deregulation; he has prepared models and analyses for many clients around the world; he has evaluated energy purchasing decisions for many corporations; and, he has provided advice on corporate strategy. His projects include development of a biomass plant, analysis and advisory work for purchase of electricity generation, distribution and transmission assets by the City of Chicago, formulation of rate policy for major metro systems and street lighting networks, advocacy testimony on behalf of low income consumers, risk analysis for toll roads, and evaluation of solar and wind projects. He has constructed many advisory analyses for project finance and merger and acquisition transactions. Lastly, our key course expert was formerly Vice President at the First National Bank of Chicago where he directed analysis of energy loans and also created financial modelling techniques used in advisory projects. He received an MBA specializing in econometrics (with honours) from the University of Chicago and a BSc in Finance from the University of Illinois (with highest university honours). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

In this course, we will learn the basics of coding in Python by understanding the fundamentals of coding with Python, exploring some code examples, and working on three simple Python projects. This course is designed for beginners; however, basic programming understanding is required.

Groundbreaking, globally recognized, certified and accredited course, that offers intensive and interactive executive level training to EAs around the world.

The Diploma in Quality Assurance (QA) & Quality Management at QLS Level 5 course offers a profound journey into the world of quality management. This course is an ideal starting point for those aspiring to excel in the dynamic and essential field of QA and Quality Management. Beginning with an introduction to Quality Management, the course unfolds the complexities and intricacies of maintaining high standards in various business processes. It lays a foundation that is both comprehensive and accessible, ensuring learners grasp the core concepts and methodologies that define the field. As the course progresses, it delves into advanced topics such as Total Quality Management, Quality Measurement and Improvement, and Quality Control. These modules are designed to provide a deep understanding of how to assess, improve, and maintain quality in a business environment. Furthermore, the course includes specialised knowledge on understanding customer expectations, supply chain management, and an overview of Six Sigma and Lean methodologies. With a focus on practical application, students will explore the five principles of Lean, value and waste identification, Value Stream Mapping (VSM), and the principles of flow and pull. The latter modules cover the DMAIC (Define, Measure, Analyze, Improve, Control) approach in Six Sigma, culminating in an understanding of Quality Audits. This course is a blend of theoretical knowledge and practical insights, equipping learners with the tools to implement quality assurance and quality management strategies effectively. Learning Outcomes Comprehensive understanding of the foundations of Quality Management and its importance. Proficiency in Total Quality Management and Quality Control techniques. Ability to measure, analyze, and improve quality in various business processes. Skills in implementing Six Sigma and Lean methodologies for quality enhancement. Knowledge of conducting effective Quality Audits and understanding customer needs. Why choose this Diploma in Quality Assurance (QA) & Quality Management at QLS Level 5 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Diploma in Quality Assurance (QA) & Quality Management at QLS Level 5 course for? Aspiring quality assurance and quality management professionals. Business managers looking to implement quality improvement strategies. Operational and supply chain management professionals. Individuals aiming to gain expertise in Six Sigma and Lean methodologies. Professionals in any sector seeking to enhance their knowledge in quality control and assurance. Career path Quality Assurance Manager: £35,000 - £50,000 Quality Control Inspector: £20,000 - £30,000 Operational Excellence Manager: £40,000 - £55,000 Supply Chain Manager: £35,000 - £50,000 Lean Six Sigma Consultant: £45,000 - £60,000 Quality Auditor: £25,000 - £40,000 Prerequisites This Diploma in Quality Assurance (QA) & Quality Management at QLS Level 5 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £115 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: Introduction to Quality Management Introduction to Quality Management 00:27:00 Module 02: Total Quality Management Total Quality Management 00:18:00 Module 03: Quality Measurement and Improvement Quality Measurement and Improvement 00:28:00 Module 04: Quality Control Quality Control 00:14:00 Module 05: Understanding Customer Expectations and Needs Understanding Customer Expectations and Needs 00:16:00 Module 06: Supply Chain Management Supply Chain Management 00:20:00 Module 07: Overview Of Six Sigma Overview of Six Sigma 00:11:00 Module 08: Understanding Lean Understanding Lean 00:22:00 Module 09: The Five Principles of Lean The Five Principles of Lean 00:10:00 Module 10: Value and Waste Value and Waste 00:19:00 Module 11: Value Stream Mapping (VSM) Value Stream Mapping (VSM) 00:19:00 Module 12: The Principles of Flow and Pull The Principles of Flow and Pull 00:14:00 Module 13: The Define Phase The Define Phase 00:18:00 Module 14: The Measure Phase The Measure Phase 00:21:00 Module 15: The Analyze Phase The Analyse Phase 00:22:00 Module 16: The Improve Phase The Improve Phase 00:21:00 Module 17: The Control Phase The Control Phase 00:15:00 Module 18: Quality Audits Quality Audits 00:16:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

In an evolving corporate landscape, the course 'Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3' emerges as a beacon for promoting harmony and assurance. At the very heart of every workplace is its culture, and the quality of this environment defines not just its productivity but the well-being of its associates. This 'Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3' dives deep into the subtle layers of workplace behaviour, enabling participants to recognise, address, and ultimately prevent undesirable conduct. From understanding the rudiments of workplace harassment to mastering the complicated art of conflict resolution, this course offers a holistic blueprint for fostering a respectful and safe work environment. Navigating the workplace isn't merely about being skilled at one's job; it's also about ensuring that everyone feels safe, valued, and free from intimidation or harm. This course deciphers the shadows of negative behaviours such as bullying, sexual harassment, and other forms of workplace maltreatment, offering both employees and employers tools to assess, address, and alleviate such situations. By the end of the course, participants will be well-equipped with a thorough knowledge of establishing robust policies and procedures to preclude violence and harassment, ensuring that everyone can focus on their tasks in a harmonious atmosphere. But beyond recognition and prevention, the course emphasises a proactive approach. Mediation and conflict resolution emerge as prime skills in the curriculum, familiarising participants how to mediate disputes amicably, prevent escalation, and secure the wellbeing of all involved. Every segment, from the initial interview process to the aftermath of incidents, is meticulously explored, ensuring that every learner leaves with a comprehensive understanding and the confidence to champion positive change in their workplace. Learning Outcomes Understand the various forms of workplace harassment, violence and their respective identifiers. Apply effective methods for handling and preventing workplace bullying and violence. Develop and implement robust workplace harassment and anti-harassment policies. Master the techniques of mediation and conflict resolution in professional environments. Recognise and address false allegations, ensuring fair and unbiased investigative processes. Why buy this Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3 course for? HR professionals aiming to establish or refine company policies regarding harassment. Managers and team leaders keen on fostering a positive work environment. Employees wanting to better understand their rights and responsibilities within the workplace. Organisational consultants striving to enhance workplace cultures for their clients. Small business owners wishing to ensure a safe and harmonious environment for their team. Career path HR Manager: £35,000 - £55,000 Per Year Workplace Mediator: £30,000 - £50,000 Per Year Compliance Officer: £27,000 - £45,000 Per Year Organisational Development Consultant: £40,000 - £60,000 Per Year Employee Relations Specialist: £28,000 - £48,000 Per Year Business Owner: Salary varies based on the success and size of the business. Prerequisites This Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Workplace Management: Violence What Is Workplace Harassment? 00:11:00 Identifying the Bully 00:10:00 How to Handle Workplace Violence 00:09:00 Risk Assessment (I) 00:08:00 Risk Assessment (II) 00:07:00 Being the Victim 00:06:00 Checklist for Employers 00:09:00 Interview Process 00:06:00 Investigation Process 00:10:00 Developing a Workplace Harassment Policy 00:10:00 Workplace Management: Harassment The Background 00:12:00 Developing an Anti-Harassment Policy 00:10:00 Policies in the Workplace 00:12:00 Proper Procedures in the Workplace 00:19:00 False Allegations 00:09:00 Other Options 00:06:00 Sexual Harassment 00:07:00 Mediation 00:08:00 Conflict Resolution 00:07:00 The Aftermath 00:07:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: System Engineers System Administrators Architects Channel Partners Overview Upon completing this course, the learner should be able to meet these overall objectives: Describe Cisco Webex Teams Comprehend Cisco Webex Meetings Understand Cisco Webex Messaging Recognize Cisco Webex Teams Calling Appreciate Cisco Webex Teams Care Explain Cisco Webex teams Management and Administration Describe Cisco Webex Teams Service Availability, Ordering, and Support Understand Cisco Webex Teams Board Cisco Webex Teams is an app-centric, cloud-based service that provides a complete collaboration suite for teams to create, meet, message, call, care, whiteboard, and share, regardless of whether they?re together or apart?in one continuous work stream before, during, and after meetings. Being able to understand how this works and what the features are is the key focus of this 2-day course. NterOne?s Webex Teams Collaboration Workshop should be taken by students who have a working understanding of Cisco Collaboration Products. This Cisco Webex Teams Workshop enables learners to describe Cisco Webex Teams, comprehend Cisco Webex Teams Meetings, and grasp Cisco Webex Teams Messaging, among much more. This workshop is intended to be taken by system engineers, system administrators, architects, and channel partners. Learn more below. Cisco Webex Teams Overview What is Cisco Webex Teams Webex Teams Delivery Webex Teams Security Webex Teams Collaboration Webex Teams API Meetings Messaging Calling Cisco Webex Teams Spaces Cisco Webex Teams Hybrid Services Cisco Webex Teams Benefits Cisco Webex Team Meetings Basic Meetings Instant Messages Schedule Meetings Cisco Webex Teams Advanced Meetings Overview Webex Integration Personal Room Cisco Webex Teams Desk and Room Devices and the Cisco Smart Board Cisco Webex Teams Conferencing Cisco Webex Teams Board and Room Device Setup and Use Three ways to enable pairing Cisco WebEx Teams Messaging Cisco Webex Teams Messaging Overview Key Benefits of Cisco Webex Teams Messaging Cisco Webex Teams Messaging Features Cisco Webex teams (feature in the app) Use Cases Cisco Webex Teams Board Advanced Interactive Whiteboard No Network, Bluetooth needed Microphones Voice-Tracking Technology Webex Teams Board Application Suite Camera Webex Teams APIs Any Board, anywhere Messaging Setup Cisco Webex Teams Calling Overview Traditional Calling Features in Cisco Webex Teams Features and Benefits of Cisco Webex Teams Calling Benefits of Mobility and Collaboration Features of Cisco Webex Teams PSTN Calling Phone Support Use Cases Cisco Webex Teams Care Overview Embedding Experience Cisco Webex Teams Management and Administration Overview Cisco Cloud Collaboration Management Features and Benefits Management Security Portal Cisco Webex Teams Service Availability, Ordering, and Support Country Availability Language Support Ordering Support Cisco Capital