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This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification. By the end of this comprehensive programme the participants will be able to: Develop robust contracting plans, including scopes of work and award strategies Undertake early market engagements to maximise competition Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes Understand the legalities of contract and commercial management Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes Undertake effective Supplier Relationship Management Appreciate the implications of national and organisational culture on contracting and commercial activities Appreciate professional contract management standards Set up and maintain contract and commercial management governance systems Take a proactive, collaborative, and agile approach to managing commercial contracts Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance Appreciate the cross-functional nature of contract management Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations Understand the roles and responsibilities of contract and commercial managers Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Effectively manage the process of change, claims, variations, and dispute resolution Develop and present robust propositions Make appropriate use of best practice contract and commercial management tools, techniques, and templates DAY ONE 1 Introduction Aims Objectives KPIs Learning strategies Plan for the programme 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Critical success factors Essential features of professional commercial and contract management and administration The 6-step model 4 Putting the 'management' into commercial and contract management Traditional v 'new age' models The need for a commercial approach The added value generated 5 Definitions 'Commercial management' 'Contract management' 'Contracting' ... and why have formal contracts? 6 Stakeholders Stakeholder mapping and analysis The 'shared vision' concept Engaging with key functions, eg, HSE, finance, operations 7 Roles and responsibilities Contract administrators Stakeholders 8 Strategy and planning Developing effective contracting plans and strategies DAY TWO 1 Contract control Tools and techniques, including CPA and Gantt charts A project management approach Developing effective contract programmes 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Tendering Overview of the contracting cycle Requirement to tender Methods Rationale Exceptions Steps Gateways Controls One and two package bids 4 Tender assessment and contract award I - framework Tender board procedures Role of the tender board (including minor and major tender boards) Membership Administration Developing robust contract award strategies and presentations DAY THREE 1 Tender assessment and contract award II - processes Pre-qualification processes CRS Vendor registration rules and processes Creating bidder lists Disqualification criteria Short-listing Using the 10Cs model Contract award and contract execution processes 2 Minor works orders Process Need for competition Role and purpose Controls Risks 3 Contract strategy Types of contract Call-offs Framework agreements Price agreements Supply agreements 4 Contract terms I: Pricing structures Lump sum Unit price Cost plus Time and materials Alternative methods Target cost Gain share contracts Advance payments Price escalation clauses 5 Contract terms II: Other financial clauses Insurance Currencies Parent body guarantees Tender bonds Performance bonds Retentions Sub-contracting Termination Invoicing 6 Contract terms III: Risk and reward Incentive contracts Management and mitigation of contractual risk DAY FOUR 1 Contract terms IV: Jurisdiction and related matters Applicable laws and regulations Registration Commercial registry Commercial agencies 2 Managing the client-contractor relationship Types of relationship Driving forces Link between type of contract and style of relationships Motivation - use of incentives and remedies 3 Disputes Types of dispute Conflict resolution strategies Negotiation Mediation Arbitration DAY FIVE 1 Performance measurement KPIs Benchmarking Cost controls Validity of savings Balanced scorecards Using the KPI template 2 Personal qualities of the contract manager Negotiation Communication Persuasion and influencing Working in a matrix environment 3 Contract terms V: Drafting skills Drafting special terms 4 Variations Contract and works variation orders Causes of variations Risk management Controls Prevention Negotiation with contractors 5 Claims Claims management processes Controls Risk mitigation Schedules of rates 6 Close-out Contract close-out and acceptance / completion HSE Final payments Performance evaluation Capturing the learning 7 Close Review Final assessment Next steps

This bundle covers the essential Microsoft Office applications—Excel, Word, PowerPoint, Outlook, and Access—alongside data entry, mathematics for office tasks, payroll basics, and regulatory awareness. It is ideal for those who want to manage documents, data, and communication with confidence. Whether preparing reports, managing emails, or handling payroll calculations, this bundle builds practical knowledge and software proficiency. It suits office professionals looking to streamline their workflow with clear, jargon-free content. Learning Outcomes: Gain proficiency in Excel, Word, PowerPoint, Outlook, and Access. Develop accurate and efficient data entry skills. Understand basic mathematics for office and payroll functions. Learn principles of payroll processing and record keeping. Recognise compliance requirements within business administration. Improve document creation and management techniques. Who Is This Course For: Office administrators aiming to enhance Microsoft Office skills. Payroll clerks seeking knowledge of payroll processing basics. Data entry operators needing faster and accurate methods. Business students developing administration and software expertise. Managers handling compliance and reporting tasks. Secretarial staff improving document and communication skills. Freelancers managing client information and correspondence. Anyone wanting strong office software and admin knowledge. Career Path: Office Administrator – £23,000 per year Payroll Clerk – £21,000 per year Data Entry Operator – £19,000 per year Administrative Assistant – £20,500 per year Compliance Officer – £28,000 per year Executive Assistant – £26,000 per year

Description: The Secretarial, PA & Office Administration Diploma course is designed for the people who want to exceed their role as a secretary, PA or office administrator. The responsibilities of a secretary, PA or office administrator require several skills. Throughout the course, you will explore all the essential skills for becoming an efficient secretary or PA. Focuses will be given on how to take notes, using right tools, negotiation skill, communication skill, soft skills, time & meeting management, and more. Fundamental lessons regarding how to use Microsoft Office, Excel, Access and Powerpoint will also be presented to you. Who is the course for? This course is ideal for those wanting to improve their base skills in office administrative tasks This course would be ideal people who want to start working as a receptionist, office administrator, office manager, administration assistant or secretary Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Secretarial, PA & Office Administration Diploma is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Administrator support staff Administrative assistant Office managers Receptionist Office administrator Secretarial Interpersonal Skills Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 00:30:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Developing Interpersonal Skills Course- Activities 00:00:00 Personal Assistant Module One - Getting Started 00:30:00 Module Two - Working with Your Manager 01:00:00 Module Three - Administrative Soft Skills 01:00:00 Module Four - Effective Time Management 01:00:00 Module Five - Meeting Management 01:00:00 Module Six - Tools of the Trade (I) 01:00:00 Module Seven - Tools of the Trade (II) 01:00:00 Module Eight - Being an Effective Gatekeeper 01:00:00 Module Nine - Organizational Skills 01:00:00 Module Ten - Confidentiality Guidelines 01:00:00 Module Eleven - Special Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Business Writing Module One - Getting Started 00:30:00 Module Two - Working with Words 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Self Esteem & Confidence Building Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Office Management Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Bookkeeping & Payroll Module One - Introduction 00:30:00 Module Two - Basic Terminology 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 PowerPoint Essential Activities 00:00:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Excel for Newbies - Activities 00:00:00 Mock Exam Mock Exam- Secretarial, PA & Office Administration Diploma 00:30:00 Final Exam Final Exam- Secretarial, PA & Office Administration Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Take control of your career with the Line Management: 20-in-1 Premium Online Courses Bundle — a powerhouse collection designed to unlock your leadership potential and catapult you into your next professional milestone. Whether you're aiming to step into your first supervisory role or want to solidify your place as a top-tier team lead, this bundle equips you with the breadth of knowledge today's employers are actively seeking. With 20 job-relevant courses in one value-packed bundle, you won’t just stand out on paper — you’ll stand above the competition. From operations to performance, people skills to project delivery, this bundle is your all-in-one ticket to becoming confidently hireable across multiple sectors. Description In today’s competitive job market, line managers aren’t just expected to manage—they’re expected to lead with precision, communicate with clarity, and drive results from every angle. That’s where this 20-in-1 bundle comes in. Ideal for those in—or aspiring to—roles in retail, logistics, manufacturing, healthcare, education, public administration, and corporate services, this curated course collection signals to employers that you’re not only prepared, but primed for responsibility. And with the full set available online, it’s never been easier to upskill at your own pace, from anywhere. Why enroll in one course when you can access twenty? Invest once. Benefit for years. ⚡ Limited availability: The bundle is discounted for a short period — secure your spot today before it’s gone. 💼 A recruiter’s dream profile: Add 20 high-impact credentials to your CV without breaking the bank. 🎯 Versatility = employability: Gain career capital that’s transferable across countless industries and job functions. FAQ Q: Who is this bundle best suited for? A: Anyone looking to step into or grow within line management, supervision, or mid-level leadership roles across a wide range of industries. Q: Will this help me get a job or promotion? A: While no course can guarantee a job, this bundle dramatically boosts your hireability by offering proof of competence in areas employers routinely seek. Q: Is this suitable for people without prior management experience? A: Yes! Whether you’re just starting or looking to sharpen your leadership edge, this bundle accommodates all levels. Q: Can I access all 20 courses right away? A: Absolutely. Enrolment gives you full access to all included courses instantly. Q: Are these courses accredited or recognised by employers? A: The courses are designed for job-readiness and skill relevance, making them ideal for building a CV that speaks the language of hiring managers. Q: What industries can I apply these skills in? A: Skills from this bundle are in demand across retail, healthcare, logistics, HR, government, project management, and office-based sectors—just to name a few.

SQL for Data Science, Data Analytics and Data Visualization Course Overview: This course offers a comprehensive introduction to SQL, designed for those looking to enhance their skills in data science, data analytics, and data visualisation. Learners will develop the ability to work with SQL databases, efficiently query and manage data, and apply these techniques for data analysis in both SQL Server and Azure Data Studio. By mastering SQL statements, aggregation, filtering, and advanced commands, learners will be equipped with the technical skills required to manage large datasets and extract meaningful insights. The course provides a solid foundation in data structures, user management, and working with multiple tables, culminating in the ability to perform complex data analysis and visualisation tasks. Course Description: This course covers a broad range of topics essential for anyone working with data in a professional capacity. From setting up SQL servers to mastering database management tools like SQL Server Management Studio (SSMS) and SQL Azure Data Studio, the course provides a thorough grounding in SQL. Learners will gain expertise in data structure statements, filtering data, and applying aggregate functions, as well as building complex SQL queries for data analysis. The course also includes instruction on SQL user management, group by statements, and JOINs for multi-table analysis. Key topics such as SQL constraints, views, stored procedures, and database backup and restore are also explored. The course incorporates SQL visualisation tools in Azure Data Studio, empowering learners to visualise data effectively. By the end of the course, learners will be proficient in SQL queries, data manipulation, and using Azure for data analysis. SQL for Data Science, Data Analytics and Data Visualization Curriculum: Module 01: Getting Started Module 02: SQL Server Setting Up Module 03: SQL Azure Data Studio Module 04: SQL Database Basic SSMS Module 05: SQL Statements for DATA Module 06: SQL Data Structure Statements Module 07: SQL User Management Module 08: SQL Statement Basic Module 09: Filtering Data Rows Module 10: Aggregate Functions Module 11: SQL Query Statements Module 12: SQL Group By Statement Module 13: JOINS for Multiple Table Data Analysis Module 14: SQL Constraints Module 15: Views Module 16: Advanced SQL Commands Module 17: SQL Stored Procedures Module 18: Azure Data Studio Visualisation Module 19: Azure Studio SQL for Data Analysis Module 20: Import & Export Data Module 21: Backup and Restore Database (See full curriculum) Who is this course for? Individuals seeking to enhance their data management and analysis skills. Professionals aiming to progress in data science, data analytics, or database administration. Beginners with an interest in data analysis and SQL databases. Anyone looking to gain expertise in SQL for Azure and SQL Server environments. Career Path: Data Analyst Data Scientist Database Administrator SQL Developer Business Intelligence Analyst Data Visualisation Specialist

Microsoft Office Basic to Advance Course Overview The "Microsoft Office Basic to Advanced" course provides comprehensive training on the essential applications in the Microsoft Office Suite. From Excel to Word, PowerPoint, and Access, this course equips learners with the skills needed to navigate and master each program's features. Whether you are looking to improve efficiency in everyday tasks or enhance your career prospects, this course covers everything from basic functions to advanced techniques, ensuring a thorough understanding of each program's capabilities. Upon completion, learners will be proficient in using Microsoft Office applications for personal, academic, and professional purposes, enhancing productivity and employability. Course Description This course dives into all key components of the Microsoft Office suite, offering in-depth coverage of Excel, Word, PowerPoint, and Access. Starting with the fundamentals, learners will gain expertise in managing data, creating documents, designing presentations, and managing databases. The course also covers advanced topics such as complex Excel functions, detailed document formatting in Word, effective presentation techniques in PowerPoint, and data management in Access. Through a blend of engaging activities and expert guidance, learners will acquire valuable skills to increase their productivity and confidently use these programs in any professional setting. Microsoft Office Basic to Advance Curriculum Module 01: Microsoft Excel 2019 New Features Module 02: Getting Started with Microsoft Excel Module 03: Performing Calculations Module 04: Modifying a Worksheet Module 05: Formatting a Worksheet Module 06: Printing Workbooks Module 07: Managing Workbooks Module 08: Microsoft Word 2019 Module 09: Microsoft Word 2019 New Features Module 10: Getting Started with Word Module 11: Formatting Text and Paragraphs Module 12: Working More Efficiently Module 13: Managing Lists Module 14: Adding Tables Module 15: Inserting Graphic Objects Module 16: Controlling Page Appearance Module 17: Preparing to Publish a Document Module 18: Workbooks - Microsoft Word 2016 (Beginner) Module 19: Microsoft PowerPoint 2019 Module 20: Microsoft PowerPoint 2019 New Features Module 21: PowerPoint Interface Module 22: Presentation Basics Module 23: Formatting Module 24: Inserting Options Module 25: Working with Objects Module 26: Table Module 27: Charts Module 28: Review and Presentation Module 29: Microsoft Access 2019 Module 30: Microsoft Access 2019 New Features Module 31: Introduction to Access Module 32: Modify Data Module 33: Working with Queries Module 34: Access Forms Module 35: Working with Reports (See full curriculum) Who is this course for? Individuals seeking to improve their Microsoft Office skills. Professionals aiming to enhance their software proficiency for career advancement. Beginners with an interest in office administration or data management. Those wishing to upgrade their knowledge of Microsoft Office for better job opportunities. Career Path Office Administrator Data Analyst Administrative Assistant Project Manager Executive Assistant IT Support Specialist

Gain, all the relevant skills and fundamental knowledge to run the HR department of any organisation successfully, with the HR Management course. In this comprehensive training course, you will gain an in-depth understanding of the role and responsibilities of the HR department, developing the key skills to work in this field along the way. You will learn about organisational culture, the recruitment process, how to motivate employees and much more. Our expert instructor will take you through fundamental practices such as employee onboarding, induction, training and development. This course includes practical exercises and case studies, as well as step-by-step guidance designed to take your career to the next level. Learning Objectives Demonstrate an understanding of the roles and functions of the human resources department Understand the key practices and principles of HR management Familiarise with the recruitment process, from HR planning to evaluation and control Learn about the importance of onboarding and how to welcome new hires Explore the definition of induction and the induction, training and development process Develop your communication skills to build strong and trusting relationships with clients and colleagues Broaden your knowledge of organisational culture and the factors that influence it Learn how to conduct a performance appraisal and what should be included in it Be able to manage conflict in the workplace and champion equality and inclusion Gain a comprehensive understanding of goal setting and motivation in the workplace Who is this Course for? This introductory HR Management training course is suitable for aspiring HR professionals and those who work in human resources, who are looking to take their career to the next level in a management role. Our online courses are specially designed for distance learning, offering flexible virtual classroom modules that you can study at your own convenience. Increase your chances of working for a top organisation, with this formal qualification. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Endorsement This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Certificate of Achievement Endorsed Certificate of Achievement At the successful completion of the course, the learners can order an endorsed certificate of achievement by paying the fee of £108. There is an additional £10 delivery charge for international students. Certificate of Completion from Course Gate At the successful completion of the course, the learners may order the Certificate of Completion from Course Gate (soft copy) by paying only £2. For the Printed hard copy of the certificate, the learners have to pay £9. There is an additional £10 delivery charge for international students. Career path On successful completion, learners will be equipped with the fundamental skills and knowledge to manage the HR department of any organisation successfully. Related professions in this field include: HR Manager HR Advisor Payroll & HR Coordinator Head of HR HR Business Partner HR Analyst HR Administrator Course Curriculum Module 01: Introduction to Human Resource Management Human Resource Management 00:15:00 Assessment Module 01 Module 01 Final Quiz Exam - HR Management 00:10:00 Module 02: HR Planning, Recruitment and Selection HR Planning, Recruitment and Selection 00:15:00 Assessment Module 02 Module 02 Final Quiz Exam - HR Management 00:10:00 Module 03: Employee Onboarding Employee Onboarding 00:15:00 Assessment Module 03 Module 03 Final Quiz Exam - HR Management 00:10:00 Module 04: Induction, Training and Development Induction, Training and Development 00:10:00 Assessment Module 04 Module 04 Final Quiz Exam - HR Management 00:10:00 Module 05: Responsibilities of the HR Department's Responsibilities of the HR Department's 00:10:00 Assessment Module 05 Module 05 Final Quiz Exam - HR Management 00:10:00 Module 06: Organisational Culture Organisational Culture 00:10:00 Assessment Module 06 Module 06 Final Quiz Exam - HR Management 00:10:00 Module 07: Motivation, Counseling, Resignations and Retirement Motivation, Counseling, Resignations and Retirement 00:15:00 Assessment Module 07 Module 07 Final Quiz Exam - HR Management 00:10:00 Module 08: Performance Appraisal Performance Appraisal 00:15:00 Assessment Module 08 Module 08 Final Quiz Exam - HR Management 00:10:00 Module 09: Remuneration Policy and Industrial Relations Remuneration Policy and Industrial Relations 00:10:00 Assessment Module 09 Module 09 Final Quiz Exam - HR Management 00:10:00 Module 10: Records and Statistics Records and Statistics 00:30:00 Assessment Module 10 Module 10 Final Quiz Exam - HR Management 00:10:00 Module 11: Employee Motivation Theories Employee Motivation Theories 00:15:00 Assessment Module 11 Module 11 Final Quiz Exam - HR Management 00:10:00 Module 12: Goals and Motivation Goals and Motivation 00:30:00 Assessment Module 12 Module 12 Final Quiz Exam - HR Management 00:10:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

CRM: Customer Relationship Management Would you want to learn about various methods for choosing tools and the best ways to keep customers? Our in-depth CRM Course (Customer Relationship Management) will assist you in expanding your knowledge about the CRM sector. Our CRM Course (Customer Relationship Management) provides an introduction to Customer Relationship Management (CRM) along with its all functions. Also, the CRM Course (Customer Relationship Management) explains CRM strategies, and data analysis in CRM and CRM Databases. Moreover, this CRM Course (Customer Relationship Management) includes difficulties handling processes. Additionally, the CRM Course (Customer Relationship Management) explain how to deepen the customer relationship and the future of CRM. Enhance your organisational efficiency and maximise business growth through our effective CRM Course (Customer Relationship Management) practices! Learning Outcome of CRM Course (Customer Relationship Management) This CRM Course (Customer Relationship Management) will teach you about: Introduction to CRM Course (Customer Relationship Management). The CRM Course (Customer Relationship Management) explains CRM fundamentals. CRM Course (Customer Relationship Management) also includes CRM strategies. Data analysis in CRM and collecting CRM databases are parts of this CRM Course (Customer Relationship Management). Through the CRM Course (Customer Relationship Management), you will learn about deepening customer relationships. Handling customer complaints and the future of CRM is elaborately explained in this CRM Course (Customer Relationship Management). Special Offers of this CRM: Customer Relationship Management Course This CRM: Customer Relationship Management Course includes a FREE PDF Certificate. Lifetime access to this CRM: Customer Relationship Management Course Instant access to this CRM: Customer Relationship Management Course Get FREE Tutor Support to this CRM: Customer Relationship Management Course CRM: Customer Relationship Management Unlock the potential of your business with our CRM: Customer Relationship Management course. This CRM: Customer Relationship Management course provides a comprehensive introduction to all CRM functions, ensuring you grasp the fundamentals of managing customer relationships. You’ll explore effective CRM: Customer Relationship Management strategies, master data analysis in CRM, and gain expertise in navigating CRM databases. Additionally, our CRM: Customer Relationship Management course covers the intricacies of handling process challenges, helping you deepen customer relationships. Plus, you'll get insights into the future of CRM: Customer Relationship Management, making this course your gateway to mastering customer engagement. Who is this course for? CRM: Customer Relationship Management This CRM: Customer Relationship Management is intended for individuals who wish to enhance their company chances and cultivate solid client connections. Requirements CRM: Customer Relationship Management To enrol in this CRM: Customer Relationship Management Course, students must fulfil the following requirements. To join in our CRM: Customer Relationship ManagementCourse, you must have a strong command of the English language. To successfully complete our CRM: Customer Relationship Management Course, you must be vivacious and self driven. To complete our CRM: Customer Relationship Management Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this CRM: Customer Relationship Management Course. Career path CRM: Customer Relationship Management You may work as a manager, customer service manager, CRM analyst, and many other roles after finishing this CRM: Customer Relationship Management!

Duration 5 Days 30 CPD hours This course is intended for Data Warehouse AdministratorDatabase Administrators Overview Use the Oracle Database tuning methodology appropriate to the available toolsUtilize database advisors to proactively tune an Oracle Database InstanceUse the tools based on the Automatic Workload Repository to tune the databaseDiagnose and tune common SQL related performance problemsDiagnose and tune common Instance related performance problemsUse Enterprise Manager performance-related pages to monitor an Oracle DatabaseGain an understanding of the Oracle Database Cloud Service In the Oracle Database 12c: Performance Management and Tuning course, learn about the performance analysis and tuning tasks expected of a DBA: proactive management through built-in performance analysis features and tools, diagnosis and tuning of the Oracle Database instance components, and diagnosis and tuning of SQL-related performance issues. In this course, you will be introduced to Oracle Database Cloud Service. Introduction Course Objectives Course Organization Course Agenda Topics Not Included in the Course Who Tunes? What Does the DBA Tune? How to Tune Tuning Methodology Basic Tuning Diagnostics Performance Tuning Diagnostics Performance Tuning Tools Tuning Objectives Top Timed Events DB Time CPU and Wait Time Tuning Dimensions Time Model Dynamic Performance Views Using Automatic Workload Repository Automatic Workload Repository Overview Automatic Workload Repository Data Enterprise Manager Cloud Control and AWR Snapshots Reports Compare Periods Defining the Scope of Performance Issues Defining the Problem Limiting the Scope Setting the Priority Top SQL Reports Common Tuning Problems Tuning During the Life Cycle ADDM Tuning Session Performance Versus Business Requirements Using Metrics and Alerts Metrics and Alerts Overview Limitation of Base Statistics Benefits of Metrics Viewing Metric History Information Viewing Histograms Server-Generated Alerts Setting Thresholds Metrics and Alerts Views Using Baselines Comparative Performance Analysis with AWR Baselines Automatic Workload Repository Baselines Moving Window Baseline Baselines in Performance Page Settings Baseline Templates AWR Baseslines Creating AWR Baselines Managing Baselines with PL/SQL Using AWR-Based Tools Automatic Maintenance Tasks ADDM Performance Monitoring Using Compare Periods ADDM Active Session History New or Enhanced Automatic Workload Repository Views Emergency Monitoring Real-time ADDM Real-Time Database Operation Monitoring Overview Use Cases Defining a Database Operation Scope of a Composite Database Operation Database Operation Concepts Identifying a Database Operation Enabling Monitoring of Database Operations Identifying, Starting, and Completing a Database Operation Monitoring Applications What is a Service? Service Attributes Service Types Creating Services Managing Services in a Single-Instance Environment Where are Services Used? Using Services with Client Applications Services and Pluggable Databases Identifying Problem SQL Statements SQL Statement Processing Phases Role of the Oracle Optimizer Identifying Bad SQL Top SQL Reports SQL Monitoring What is an Execution Plan? Methods for Viewing Execution Plans Uses of Execution Plans Influencing the Optimizer Functions of the Query Optimizer Selectivity Cardinality and Cost Changing Optimizer Behavior Optimizer Statistics Extended Statistics Controlling the Behavior of the Optimizer with Parameters Enabling Query Optimizer Features Reducing the Cost of SQL Operations Reducing the Cost Index Maintenance SQL Access Advisor Table Maintenance for Performance Table Reorganization Methods Space Management Extent Management Data Storage Using SQL Performance Analyzer Real Application Testing: Overview Real Application Testing: Use Cases SQL Performance Analyzer: Process Capturing the SQL Workload Creating a SQL Performance Analyzer Task SQL Performance Analyzer: Tasks Parameter Change SQL Performance Analyzer Task Page SQL Performance Management Maintaining SQL Performance Maintaining Optimizer Statistics Automated Maintenance Tasks Statistic Gathering Options Setting Statistic Preferences Restore Statistics Deferred Statistics Publishing Automatic SQL Tuning Using Database Replay Using Database Replay The Big Picture System Architecture Capture Considerations Replay Considerations: Preparation Replay Considerations Replay Options Replay Analysis Tuning the Shared Pool Shared Pool Architecture Shared Pool Operation The Library Cache Latch and Mutex Diagnostic Tools for Tuning the Shared Pool Avoiding Hard Parses Reducing the Cost of Soft Parses Sizing the Shared Pool Tuning the Buffer Cache Oracle Database Architecture: Buffer Cache Buffer Cache: Highlights Database Buffers Buffer Hash Table for Lookups Working Sets Buffer Cache Tuning Goals and Techniques Buffer Cache Performance Symptoms Buffer Cache Performance Solutions Tuning PGA and Temporary Space SQL Memory Usage Performance Impact Automatic PGA Memory SQL Memory Manager Configuring Automatic PGA Memory Setting PGA_AGGREGATE_TARGET Initially Limiting the size of the Program Global Area (PGA) SQL Memory Usage Automatic Memory Oracle Database Architecture Dynamic SGA Granule Memory Advisories Manually Adding Granules to Components Increasing the Size of an SGA Component Automatic Shared Memory Management: Overview SGA Sizing Parameters: Overview Performance Tuning Summary with Waits Commonly Observed Wait Events Additional Statistics Top 10 Mistakes Found in Customer Systems Symptoms Oracle Database Cloud Service: Overview Database as a Service Architecture, Features and Tooling Software Editions: Included Database Options and Management Packs Accessing the Oracle Database Cloud Service Console Automated Database Provisioning Managing the Compute Node Associated With a Database Deployment Managing Network Access to Database as a Service Scaling a Database Deployment Performance Management in the Database Cloud Environment Performance Monitoring and Tuning What Can be Tuned in a DBCS Environment?

Highlights of the Course Course Type: Online Learning Duration: 17 Hours 21 Minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about python programming Understand the core competencies and principles of python programming Explore the various areas of python programming Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert python programmer and developer Python Hacking Masterclass Course Master the skills you need to propel your career forward in python programming. This course will equip you with the essential knowledge and skillset that will make you a confident python programmer and developer and take your career to the next level. This comprehensive python hacking masterclass course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this python hacking masterclass course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective python programming practice and equip you with the essential skills, confidence and competence to assist you in the python programming industry. You'll gain a solid understanding of the core competencies required to drive a successful career in python programming. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for python programmer and developer or for people who are aspiring to specialise in python programming. Enrol in this python hacking masterclass course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive python hacking masterclass course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this python programming can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This python hacking masterclass course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This python hacking masterclass course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This python hacking masterclass course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. 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The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction and Setup Welcome to Python for ethical hacking! 00:05:00 VirtualBox Installation 00:12:00 Kali Linux Installation 00:17:00 Adding Guest Additions 00:15:00 Adding Guest Additions 00:15:00 Port and Vulnerability Scanning Coding A Simple Port Scanner 00:15:00 Adding Raw_Input To Our Port Scanner 00:09:00 Scanning The First 1,000 Ports 00:05:00 Coding An Advanced Port Scanner Part 1 00:13:00 Coding an Advanced Port Scanner Part 2 00:09:00 Finishing And Testing Our Scanner 00:09:00 Configuring IP Address And Installing Metasploitable 00:08:00 Returning Banner From Open Port 00:15:00 Coding A Vulnerability Scanner Part 1 00:12:00 Coding A Vulnerability Scanner Part 2 00:07:00 SSH and FTP Attacks Automating SSH Login Part 1 00:10:00 Automating SSH Login Part 2 00:09:00 Testing Our SSH Login Program 00:09:00 Coding A SSH Brute-Forcer 00:11:00 Executing Commands On Target After Brute-Forcing SSH 00:10:00 Anonymous FTP Login Attack 00:10:00 Username & password List Attack On FTP 00:18:00 Password Cracking SHA256, SHA512, MD5 00:09:00 Cracking SHA1 Hash With Online Dictionary 00:17:00 Getting Password From MD5 Hash 00:13:00 Cracking Crypt Passwords With Salt 00:24:00 Sniffers, Flooders and Spoofers Changing MAC Address Manually 00:09:00 Coding MAC Address Changer 00:17:00 Theory Behind ARP Spoofing 00:05:00 Crafting Malicious ARP Packet 00:19:00 Coding ARP Spoofer 00:14:00 Forwarding Packets And Restoring ARP Tables 00:08:00 Spoofing Our IP Address And Sending Message With TCP Payload 00:12:00 Running SynFlooder With Changed Source IP Address 00:11:00 Getting Source And Destination MAC Address From Received Packets 00:25:00 Sniffing FTP Username And Password Part 1 00:08:00 Sniffing FTP Username And Password Part 2 00:12:00 Getting Passwords From HTTP Websites 00:14:00 Cloning Any Webpage 00:11:00 Printing DNS Queries 00:10:00 Coding DNS Spoofer Redirecting Response To Cloned Page 00:17:00 Setting IP Table Rules And Running DNS Spoofer 00:11:00 Network Analysis Analyzing Ethernet Header 00:16:00 Analyzing IP Header Part 1 00:10:00 Analyzing IP Header Part 2 00:26:00 Analyzing TCP Header 00:15:00 Analyzing UDP Header 00:13:00 Multi-functioning Reverse Theory Behind Socket Programming 00:07:00 Wine And Pyinstaller Installation 00:08:00 Setting Up Listener 00:08:00 Establishing Connection Between Target And Server 00:07:00 Implementing Send & Receive Functions 00:11:00 Executing Commands On Target System 00:12:00 Importing JSON Library To Parse Data 00:08:00 Converting Python Backdoor To .Exe 00:08:00 Using OS Library To Change Directory 00:10:00 Downloading & Uploading Files To Target PC 00:19:00 Hiding Our Backdoor And Creating Persistence 00:14:00 Trying To Connect To Server Every 20 Seconds 00:08:00 Downloading Files To Target PC 00:12:00 Capturing Screenshot On Target PC 00:23:00 Administrator Privilege Check 00:08:00 Starting Other Programs With Our Shell 00:11:00 Running Our Shell As An Image, Audio, PDF 00:20:00 Coding a Keylogger Installing Pynput 00:06:00 Printing Space Character 00:09:00 Calling Timer On Our Keylogger 00:10:00 Adding Keylogger To Our Backdoor 00:13:00 Command and Control Center What Is A Threaded Server 00:05:00 Accepting Connections With A Thread 00:13:00 Managing Multiple Sessions 00:09:00 Testing Threaded Server With Windows 10 Target 00:09:00 Fixing Q Command 00:11:00 Coding Exit Function 00:14:00 Attacking Multiple Targets And Gathering Botnet 00:16:00 Website Penetration Testing Stealing Saved Wireless Passwords 00:22:00 Saving Passwords To A File 00:03:00 Bruteforcing Gmail 00:10:00 Bruteforcing Any Login Page Part 1 00:13:00 Bruteforcing Any Login Page Part 2 00:10:00 Finding Hidden Directories Part 1 00:05:00 Finding Hidden Directories Part 2 00:07:00 Discovering Subdomains 00:12:00 Changing HTTP Headers 00:14:00 Starting Basic And Digest Authentication Bruteforcer 00:10:00 Controlling Threads 00:09:00 Coding Run Function 00:10:00 Printing Usage And Testing Our Program 00:13:00 Taking A Look At Ransomware 00:08:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00