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Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Mastering operations isn’t just about overseeing processes—it’s about refining how an organisation runs from the inside out. This Operations Management Mastery Bundle Course brings together three essential modules: Operations Management, Project Management, and Project Planning and Execution. Whether you're working to streamline daily workflows or lead large-scale projects, this bundle is designed to sharpen your ability to deliver results with efficiency, structure, and foresight. Each course is purposefully aligned to equip learners with the tools to manage operations and projects with clarity, control, and strategy. From managing supply chains and resources to delivering projects on time and within scope, the content balances depth and accessibility—ideal for those aiming to lead with confidence in business operations. With flexible learning and clear progression, this bundle is ideal for professionals seeking to refine their approach and take their operational insight to the next level. Key Features of Operations Management Bundle CPD Accredited Operations Management Course Instant PDF certificate Fully online, interactive Operations Managementcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Operations Management Bundle course to excel! To become successful in your profession, you must have a specific set of Operations Management skills to succeed in today's competitive world. In this in-depth Operations Managementtraining course, you will develop the most in-demand Operations Management skills to kickstart your career, as well as upgrade your existing knowledge & skills. Operations Management Curriculum Course 01: Operations Management Course 02: Project Management Course 03: Project Planning and Execution Accreditation This Operations Management bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Operations Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 35 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Operations Management basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Operations Management Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

This comprehensive course unlocks the boundless potential of LangChain, Pinecone, OpenAI, and LLAMA 2 LLM, guiding you from AI novice to expert. Dive into 15 different practical projects, from dynamic chatbots to data analysis tools, and cultivate a profound understanding of AI, empowering your journey into the future of language-based applications.

Get Back Control - Shall We Tap That Anger Away?

Move up a Grade A Revision guide for students in all subjects at school, university and professional levels Course Information   Description Exams are a difficult time. Studying can be tedious and frustrating, but you have to put in the hours in to get the marks. There are no quick fixes, but you can get a better grade with a good revision strategy. This course presents the revision strategy I used to get the second highest mark in the finals of my accountancy qualifications and 10 A’s out of 11 exams through three years of accountancy study. The revision strategy is not complicated, and you still have to do the work – it’s not a magic solution – but it guides you through each phase of revision, and the exam itself, to help you get the best possible marks. I firmly believe that this revision strategy will get you a better mark than you would have without it. Thank you for your interest in this course. I hope this course will help you prepare for your exams   Course Pre-Requisites There are no pre-course requirements.   What Students will Learn How to structure your days and weeks during the revision period How to plan your revision An effective way to learn your material The importance of giving your mind a break – every day The importance of exam practice How to allocate the exam time over the questions How exam marks work To go for the marks, rather than for perfection What to do (and what not to do) on the day of the exam Tips for the exam A simple technique to reduce stress and boost learning     Curriculum SS1 Introduction and Agenda 3 mins SS2 Structure your Week 7 mins SS3 Start Each Day on a Positive Note 2 mins SS4 Revision Phase 1 2 mins SS5 Revision Phase 2 2 mins SS6 Give your Mind a Break 2 mins SS7 Revision Phase 3 5 mins SS8 Revision Phase 4 2 mins SS9 Exam Preparation 1 2 mins SS10 Exam Preparation 2 5 mins SS11 Emotional Freedom Technique 9 mins SS12 The Exam 5 mins SS13 Final Thoughts on Revision 6 mins SS14 Test your Knowledge 8 mins   Total time 1 hour    Additional Resources None     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in finance processes. Ross is also a professional author of online training courses for accountants. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Time for you to talk, explore and work through challenges you are facing... I help individuals find / reconnect with their passion & purpose, so they get up & do what they love! Giving people direction, self-confidence and belief to do the thing they want to do... Through 1:1 coaching, I create a space that supports people to explore and find solutions; giving clarity, confidence and energy to move forwards. ​If you feel stuck in your life or career, frustrated or unsure of how to move forwards, don't know what you want to do next... that's ok - we can work through your challenges at your pace over a series of coaching sessions that works for your time and budget.

Overview of Management: Recruitment and Selection Process The Management: Recruitment and Selection Process Course helps you understand how the recruitment industry works and why it is important. In the UK alone, the recruitment sector brings in around £38.9 billion every year, with more than 31,000 agencies working across the country. Even when the economy changes, recruitment remains strong. Specialist recruiters are highly valued, and this course will teach you what makes them successful. In the Management: Recruitment and Selection Process Course, you will learn every part of the hiring process—from the basic ideas and laws you need to know, to managing candidates and finding clients. The course shows how recruitment has changed over time and what it looks like today, both in the UK and in other countries. You'll also learn how to attract the right people for the job and create useful tools to measure how well your hiring is working. Whether you want to work as a recruitment consultant or improve how your company hires people, this course is a great choice. The Management: Recruitment and Selection Process Course gives you the right tools and knowledge to grow in this field. With practical lessons and real-world examples, the Management: Recruitment and Selection Process Course makes it easier for you to build strong hiring skills and succeed in a competitive industry. By the end of the Management: Recruitment and Selection Process Course, you will be able to: Understand the basics of how recruitment works and how the industry has grown. Follow UK recruitment laws when hiring people. Build smart ways to attract and manage job candidates. Find and work with clients if you're running a recruitment business. Set clear goals to measure how well your hiring process is working. Use all parts of the recruitment process in a business or management role. Who is this course for? An HR professional wanting to improve your hiring skills and stay updated with UK employment rules. A future recruitment consultant looking to learn the basics and develop smart hiring strategies. A manager who makes hiring decisions and wants to make better choices. An entrepreneur planning to open a recruitment agency or consultancy in the UK. A talent acquisition specialist wanting to improve how you find and manage top talent. Process of Evaluation After studying the Management: Recruitment and Selection Process, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Management: Recruitment and Selection Process, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don't need any educational qualification or experience to enrol in the Management: Recruitment and Selection Process course. Career Path After completing the Management: Recruitment and Selection Process Course, you can go into roles such as: Recruitment Consultant – £25K to £40K per year Talent Acquisition Manager – £35K to £55K per year HR Recruitment Specialist – £28K to £45K per year Headhunter/Executive Recruiter – £30K to £60K per year Recruitment Agency Director – £45K to £80K per year Course Curriculum Module 01: Basics Of Recruitment 00:50:00 Module 02: History And Development Of The Recruitment Industry 00:40:00 Module 03: The Worldwide Employment Industry 00:40:00 Module 04: The UK Recruitment Industry Statistics 00:25:00 Module 05: The UK Recruitment Legislations Guide 00:20:00 Module 06: How To Become A Successful Recruitment Consultant 00:45:00 Module 07: Overview Of The Recruitment Cycle 00:45:00 Module 08: Candidate Management 00:25:00 Module 09: Client Acquisition 00:42:00 Module 10: Recruitment Strategy 01:00:00 Module 11: Candidate Attraction 00:40:00 Module 12: Developing A Business Strategy And Key Performance Indicators 01:00:00 Module 13: How To Successfully Run A Recruiting Service 00:35:00

Overview of Essentials of UK VAT Training Join our Essentials of UK VAT Training course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Essentials of UK VAT Training course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Essentials of UK VAT Training course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a quick look at the course content: This Essentials of UK VAT Training Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Essentials of UK VAT Training. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Essentials of UK VAT Training course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Essentials of UK VAT Training is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Essentials of UK VAT Training course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Essentials of UK VAT Training Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Essentials of UK VAT - Updated Version Understanding VAT 00:33:00 VAT Terminology and Calculation 00:33:00 VAT Taxable Persons 00:41:00 VAT Registration 00:35:00 VAT Rates 00:28:00 Invoicing and Records 00:26:00 VAT Application in Goods, Services and Vehicles 00:27:00 Supply 00:37:00 The VAT Return 00:23:00 Tips on VAT Compliance 00:20:00 VAT Exemptions and Zero-Rated VAT 00:34:00 Miscellaneous VAT Issues and Penalties 00:38:00 Making Tax Digital 00:24:00 Essentials of UK VAT - Old Version Basics of UK VAT 00:10:00 Overview of VAT 00:10:00 Businesses and Charging VAT 00:10:00 Carried Forward Losses on Company Tax Return 00:05:00 The VAT Registration Threshold 00:05:00 VAT Administration Including Guidance, Rulings, Penalties and Appeals 00:35:00

Learn about the key highlights of Xero Advanced Bookkeeping course for students in a professional manner. Explore the benefits and skills gained. Enroll now!

Overview Creating standout logos for games is both exciting and rewarding. Our "Video Game Design Training" course helps you master this art by teaching you how to design logos that perfectly capture the essence of different game genres. From thrilling racing games to spooky horror adventures, you’ll learn how to create logos that make a lasting impression. The course takes you through each step of the design process. You’ll begin with fundamental techniques and gradually advance to more complex logo designs. Whether it’s cute cartoon characters or gritty grunge styles, you’ll gain the skills needed to tackle various design challenges. By the end of this training, you’ll be equipped with practical skills for a range of creative careers. Whether you're looking to enter game design or graphic design, our course provides the tools and knowledge you need to shine in the industry. Start crafting logos that stand out and represent your unique vision! Become proficient in Video Game Design Training by grasping all the essential knowledge from our top-quality course step by step. Enrol now to ensure that your Video Game Design Training mastery is not limited to only conceptual frameworks! This Video Game Design Training will assist you in standing out from the crowd and being more efficient in your chosen area of expertise. Furthermore, if you require assistance with the Video Game Design Training, we will provide experts who will support and guide you. So, add this Video Game Design Training to your cart and boost your personal and career development. In this Video Game Design Training, you will: Sharpen your skills to help you advance your career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your Video Game Design Training career. Enrolling in the Video Game Design Training can assist you in getting into your desired career faster than you ever imagined. So, without further ado, start now! Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Video Game Design Course course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Video Game Design Course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Video Game Design Course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Video Game Design Course is suitable for anyone aspiring to start a career in Video Game Design Course; even if you are new to this and have no prior knowledge on Video Game Design Course, this course is going to be very easy for you to understand.  And if you are already working in the Video Game Design Course field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Video Game Design course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Video Game Design Course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Video Game Design Course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Video Game Design course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Introduction to game logo design The first question to ask 00:02:00 My game logo design process 00:03:00 The importance of sketching 00:03:00 Basic logos Simple racing game logo design 00:12:00 Simple horror game logo design 00:17:00 Simple logo for a puzzle game 00:18:00 Complex logo designs Cute cartoon game logo design - Part 1 00:13:00 Cute cartoon game logo design - Part 2 00:18:00 Design a sci-fi logo using negative space - Part 1 00:08:00 Design a sci-fi logo using negative space - Part 2 00:16:00 Cartoon fantasy RPG game logo design -Part 1 00:15:00 Cartoon fantasy RPG game logo design -Part 2 00:14:00 Grunge zombie shooter game logo design - Part 1 00:11:00 Grunge zombie shooter game logo design - Part 2 00:19:00