9342 Courses delivered Online

🌟 Elevate Your Customer Service to Extraordinary Heights! 🌟   Are you ready to revolutionize the way you interact with your customers? Welcome to the 'Customer Service Masterclass - An Unforgettable Support Experience' - the ultimate online course designed to transform your customer service from ordinary to extraordinary!   🚀 Why Choose Our Masterclass?   ✨ Create Unforgettable Experiences: Learn the art of crafting memorable interactions that leave a lasting impression on your customers. From first contact to issue resolution, discover the secrets to building meaningful connections.   ✅ Master Proactive Problem-Solving: Anticipate your customers' needs before they even realize it! Uncover proven strategies to address concerns efficiently and effectively, turning potential problems into opportunities to showcase your stellar service.   🌐 Navigate the Digital Landscape with Ease: In today's digital age, customer service goes beyond face-to-face interactions. Gain insights into managing online inquiries, social media interactions, and virtual support channels with finesse.   🔥 Boost Customer Satisfaction and Loyalty: Happy customers are loyal customers. Uncover the techniques that will not only meet but exceed customer expectations, fostering loyalty that lasts a lifetime.   📈 Measure and Improve: Dive into the world of analytics and feedback to continuously enhance your service. Discover how to turn data into actionable insights, driving ongoing improvements for an ever-evolving customer experience.   🎓 What You'll Learn: The Psychology of Customer Satisfaction Effective Communication Strategies Handling Challenging Situations with Grace Implementing Proactive Customer Service Harnessing Technology for Seamless Support Building a Customer-Centric Culture within Your Team   🎁 Exclusive Bonuses: Enroll now and receive: 📚 Comprehensive Course Materials 🗣️ Access to a Thriving Community of Like-Minded Professionals 📈 Practical Tools and Templates for Immediate Implementation   👩‍💻 Who Should Enroll: Customer Service Representatives Support Team Leaders Entrepreneurs and Small Business Owners Anyone Passionate about Delivering Exceptional Service   💡 Ready to Stand Out in a Crowded Marketplace? Don't miss out on the chance to take your customer service to new heights. Join the 'Customer Service Masterclass' and unlock the key to creating an unforgettable support experience for your customers. Enroll now and let excellence become your standard!   🚀 Transform today, thrive tomorrow! 🚀   Course Curriculum

Mental Health Awareness Certification Description: An affectation in mental health causes a person suffer, incapable of doing daily activities both individually and socially. Over time such cases are inclining.  According to the mental health charity Mind, one in four adults experience a mental health problem every year and one in six experience a mental health issue each week. These issues affect people from all walks of life - no one is immune to psychological distress. Although mental illness is relatively common, sufferers often feel too ashamed to seek help. In some cases, this can have devastating consequences - mental illness diminishes an individual's quality of life and can even result in suicide. Fortunately, simply being aware of the signs, causes and treatment can create a safe environment - whether at home or in the workplace - whereby people feel as though they can talk about their problems and access appropriate interventions. This course will provide you with an introduction to the concept of mental illness, the signs and symptoms of the most common mental illnesses and how mental distress can be successfully managed. What You Will Learn: What is meant by the terms “mental health” and “mental illness”, how psychological distress manifests itself and how mental illness impacts a person's life. The main symptoms of depression, anxiety disorders and panic attacks. The symptoms of schizophrenia, the truth behind common misconceptions surrounding this illness and the nature and impact of psychosis. How medication and talk-based therapies are used in the treatment and management of mental illness, and why some people with mental illness need to stay in hospital on an inpatient basis. How and why people self-harm, the nature of suicidal thoughts and how to help someone who is contemplating ending their own life. Benefits Of Taking This Course: You will be in a position to support those experiencing mental illness or psychological distress, both at home and in the workplace. If you are interested in a career supporting those with psychiatric difficulties, this course will provide you with a useful overview of the most common mental health topics. If you work in an HR or management role, this course will provide you with the skills you need to support employees with mental health problems. If you are interested in psychology, this course will give you an insight into the various forms mental illness can take and how it is treated. This course will provide you with background information that will help you make sense of public policy issues relating to mental health. Course Modules/Lessons Module 01: What is Mental Illness? Module 02: Depression and Anxiety Disorders Module 03: Schizophrenia & Psychosis Module 04: Medication and Therapy in the Treatment of Mental Illness Module 05: Self-harm and Suicide Although mental health is a fundamental component of health, recognition of mental disorders and awareness about its importance is limited. Video from WHO(World Health Organization): Preventing suicide at work

Description Investment Banking Diploma  Investment banks are companies or corporate divisions that offer financial counsel for corporations, governments, and individuals for investments and other financial transactions. Usually, investment banks assist corporate financial institutions by raising investment capital by providing the agency or underwriting for the client to issue securities. Some investment banks also facilitate companies during mergers & acquisitions (M&A) and offer supplementary services for FICC (fixed-income currencies, commodities, and instruments), market-making, and derivative and equity trading securities. Most investment banking institutions maintain asset management and prime brokerage along with their research wings for investment. As a field, it consists of three areas- the upper tier (or Bulge Bracket), mid-level operations (or Middle Market), and specialized business (or Boutique Market). The Investment Banking Diploma course is ideal for beginning one's career in capital or financial fundraising and investment banking. This comprehensive Investment Banking Diploma course can offer a competitive edge in an individual's career, making them stick out from the rest of the employees and applicants. Suppose one is pursuing a career as a capital accountant or investment adviser or seeks to gain more capital or financial fundraising and investment banking skills but doesn't know where to begin. In that case, this Diploma course in Investment Banking can offer a solid base to prosper as a capital accountant or investment analyst and develop advanced skills to succeed as a professional. Renowned e-learning experts deliver this Investment Banking Diploma course. Hence, absolute dedication to providing the best learning experience is assured. Industry experts design the Investment Banking Diploma course in Investment Banking to allow the students to learn efficiently and seamlessly, at their convenience and pace. Investment bankers perform essential activities such as raising capital for their clients, spotting the best investment opportunities, supporting the clients during M&A (mergers & acquisitions), creating pitch books, and more. But how would a person who seeks to excel at investment banking find ways to perform at their best? This Investment Banking Diploma course provides the fundamentals of investment banking to begin a successful career in a highly profitable industry. This Investment Banking Diploma course might assist students who want to learn about investment banking but lack confidence in their abilities as capital accountants or investment analysts. Gather the essential knowledge and skill to push forward the capital accountant or investment banking career. The Investment Banking Diploma course prepares one with the relevant expertise and understanding required for the profession and is perfect for professionals and beginners. What you will learn   1:Investment Banking  2:Selling Companies through Investment banking  3:Mergers and Acquisitions  4:Leveraged Buyout  5:Stocks and Past Transactions 6:Bonds  7:Rules of Investment Banking  8:Malpractices  9:Alternative Investments and asset management 10:Improving Analysis  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

A simple, logical and structured approach to help you successfully design and implement a Data Governance Framework.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Everyone, especially young children and the elderly is a vulnerable part of society. When they are too young or too old, these two groups of people require a great deal of care and attention. The issue is that not everyone understands how to care for them, but our Certificate in Health & Social Care in the UKcourse can teach you the necessary skills required. This Advanced Certificate in Health & Social Care in the UK at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! The health & social care industry in the UK needs more educated workers. You will be well prepared to join the industry with the knowledge gained from this Health & Social Care in the UK course. You will learn about the UK health system, essential principles, policies, and legislations in health & social care, as well as other important topics. With so many topics covered, you may surely use this Certificate in Health & Social Care in the UK course to advance in your intended health and social care service. Can't wait to hear your success stories! Enrol now. Upon successful completion of the Certificate in Health & Social Care in the UK, you will be able to, Gain complete knowledge of the core distinctions between social and health care. Understand the NHS's function in this area Study of adult protection procedures in this field Explore important laws of the health and social care industry. Recognise the essential elements of high-quality service Acquire the fundamental abilities needed to perform effectively in health and social care Take a step toward a brighter future! *** Course Curriculum *** Module 01: Introduction to Advanced Health and Social Care Module 02: Introduction to the UK Health System Module 03: Essential Principles, Policies and Legislations in Health and Social Care Work Module 04: Fundamental Aspects of Providing Quality Health Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Certificate in Health & Social Care in the UK at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Certificate in Health & Social Care in the UK Course is Ideal for: People who want to learn about health & social care. Individuals who want to pursue a career in the health and social care industry. Requirements No prior background or expertise is required. Career path This Health & Social Care in the UK course will provide you with the knowledge to pursue a number of lucrative work opportunities, including Social Worker Adult Support Worker Healthcare Assistant Domiciliary Services In the UK, the usual salary range for these positions is between £22,000 and £46,000. Certificates Advanced Certificate in Health & Social Care in the UK at QLS Level 3 Hard copy certificate - Included After successfully completing the Advanced Certificate in Health & Social Care in the UK at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. Certificate of completion Digital certificate - Included

This compact crash course teaches learners to optimize their Microsoft Power BI use, gain insights into circular dependency errors and the new DAX functions, and use Power BI template files to enhance data modeling/analysis. The course provides guidance and real-world examples to streamline Power BI projects and achieve data visualization goals effectively.

Feeling lost in the shadows of depression? Want to become a guiding light for others struggling in its grip? This Level 2 Award in Depression Counselling equips you with the knowledge and understanding of navigating the complexities of this prevalent mental health issue. More than just theoretical concepts, this Depression Counselling course empowers you to explore the depths of depression, its causes, and the tools to help individuals emerge stronger. Delve deep into the intricate dynamics of Depression Counselling as you navigate through comprehensive modules designed to equip you with the necessary tools to understand, confront, and conquer depression. Discover invaluable insights into the complexities of the human mind and emotions, as you learn to navigate through the labyrinth of depression with confidence and empathy. Through our meticulously crafted curriculum of Depression Counselling course, immerse yourself in the art and science of Depression Counselling, honing your skills to become a beacon of hope and support for those in need. Join us on this transformative journey with Depression Counselling course, where every lesson brings you closer to becoming a proficient and compassionate Depression Counsellor. Level 2 Award in Depression Counselling Course Learning Outcomes: Gain a thorough understanding of depression and its various manifestations. Develop empathy and communication skills essential for effective counselling. Explore evidence-based strategies for helping individuals overcome depression. Learn to create personalized treatment plans tailored to each client's needs. Understand the ethical considerations and boundaries in depression counselling. Enhance your ability to provide ongoing support and monitor progress in clients. Level 2 Award in Depression Counselling Introduction Understanding Depression Beating Depression Final Thoughts & Advice Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the Depression Counsellingcourse as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this Depression Counselling course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the Depression Counselling course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 2 Award in Depression Counselling The Level 2 Award in Depression Counselling is designed for individuals seeking to enhance their skills and knowledge in the dynamic field of Depression Counselling, like - Depression Counsellor Mental Health Support Worker Crisis Intervention Specialist Community Outreach Coordinator Behavioural Health Technician Case Manager Requirements Level 2 Award in Depression Counselling To enrol in this Level 2 Award in Depression Counselling course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 2 Award in Depression Counselling Mental Health Support Worker Counselling Assistant Mental Health Advocate Case Manager (Mental Health Services) Community Support Worker (Mental Health) Crisis Intervention Worker Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Getting Started The QUALIFI Level 7 Diploma in Human Resource Management addresses the demands of senior/middle managers and accountants in running their businesses. It encourages them to progress to higher levels within their organisation. The role to be played by managers is very crucial. For instance, they need to be aware of the issues and the ability to analyse their potential results and decide how to react. It is optional that they are experts in all business sectors. The prime requirement is to have a general awareness of the existing facilities and services and find a way to carry out the roles. The program incorporates current topics with advanced content, reflecting core issues within the 21st-century business sector and the latest developments in management research. The Diploma is credited at the postgraduate Level 7 with 120 credits. We provide access to dissertations at one of our University partners for a related Master's Degree after completing the Diploma. Key Benefits This qualification will benefit the learner: To understand and apply the principles of human resource management in a business environment. Analyse problem-solving techniques specific to business and industry Resourcing talent management and development Investigating a Business Issue from an HR Perspective Analysing and understanding performance management and employee relation Key Highlights Are you passionate about developing a career as a human resource manager in a reputed organisation and acquiring knowledge and skills? Then, the QUALIFI Level 7 Diploma in Human Resource Management is the ideal starting point for your career journey. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The Qualifi Level 7 Level Diploma in Human Resource Management can open many career pathways including, but not limited to: Human Resources Manager, with an estimated average salary of £46,240 per annum Employee Relation Manager, with an estimated average salary of £40,512 per annum Benefits Analyst /Manager, with an estimated average salary of £35,100 per annum HR Information Systems Manager, with an estimated average salary of £31,000per annum Labour Relations Manager, with an estimated average salary of £26,700 per annum   About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements   The qualifications have been made available to all without artificial barriers denying access and progression. The primary requirement is to get through the interview, and they are expected to hold the following: Level 6 Qualification or First Degree. We also accommodate managers with significant years of experience despite needing formal qualifications. The criteria for admission will be through an interview for those who can demonstrate the skills to cope with the demands of the course. Progression   Learners completing the QUALIFI Level 7 Diploma in Human Resource Management will allow progress to: The QUALIFI Level 8 Diploma in Strategic Management and Leadership, or A university partner to complete a dissertation to receive a full master's degree or Directly into employment in an associated profession. University exemptions: With QUALIFI, the learners can progress to several Universities to pursue a Master's degree once they have completed a dissertation. The pathway indicates the learner's progress towards a University degree and is based on the University's review of QUALIFI's learning programs and outcomes. Further information is available here http://www.QUALIFI.net/learning-pathways/   Why gain a QUALIFI Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also learn to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Contemporary HRM Reference No : HRM701 Credit : 20 || TQT : 200 This unit will help the learner to understand and analyse the impact of internal and external environmental forces on organisational strategy and management of people. UNIT2- Leading, Managing and HR Development Reference No : HRM702 Credit : 20 || TQT : 200 In the unit, Students will understand to evaluate the viability of organisational methodologies, measures in proficient and compelling initiative and the board, likewise the commitment of HRM/HRD experts to hierarchical change. UNIT3- Resourcing, Talent Management and Development Reference No : HRM703 Credit : 20 || TQT : 200 "The reason for this unit is to create skill in comprehension and examining work markets also, segment patterns to make and execute powerful, moral and suitable resourcing,maintenance, ability the board and improvement methodologies. . Learners will assess the role of HRM professionals in designing, implementing and evaluating strategic planning relevant to employee resourcing, talent management and development" UNIT4- Performance Management Reference No : HRM704 Credit : 20 || TQT : 200 To empower students to comprehend the principle components that impact the exhibition of workers at all levels inside an organisation and the manners by which such components can be overseen in a valuable way. Further to give students comprehension to devise and actualize suitable HR practices and techniques that identify with Performance Management. UNIT5- Employee Relations Reference No : HRM705 Credit : 20 || TQT : 200 The point of this unit is to acquaint students with the significance of good representative relations for business achievement and the effect of changes which have influenced work connections. Abilities needed by HRM experts in planning, actualising and assessing business relations techniques, plans, approaches, will be examined. Additionally to build up the capacity to make solutions for current/potential clash circumstances in consistence to legitimate and ethical considerations. UNIT6- Investigating a Business Issue from an HR Perspective Reference No : HRM706 Credit : 20 || TQT : 200 To build up student's abilities and information on free exploration, analyse and make suggestions for change or upgrades that are reasonable, applicable and useful to explicit association. To empower students to introduce a powerful business report and additionally a contemplated and consistent case for changes in arrangements, practices and methodologies reflecting scholastic exploration and composing aptitudes Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Wanna learn something simple yet so amazing that it's going to blow your mind? Good, because this little workshop's a gem. Join Happy Human Training's Cami Rose as she shares her decades of experience as a counsellor and coach with an introduction to the power of noticing and the crucial role it can play in helping us better manage our day to day stresses, challenges and relationships.

Course Introduction Covers B12 deficiency, pernicious anaemia, diagnosis, treatment and management. It also covers signs and symptoms. Please note: this course is for health care professionals or those working in Primary Care. It is not open to Beauticians unless you are a registered healthcare professional. If in doubt- please email annie at training@anniebarr.com or phone +44 7500048222 About this event Course Introduction This course concentrates on B12 deficiency, symptoms, treatments and management. The course covers B12 deficiency, pernicious anaemia, diagnosis, treatment and management. It also covers signs and symptoms of pernicious anaemia. This course is interactive and we include case studies and discuss issues regarding diagnostic testing.  We review inclusion and exclusion criteria and identification of appropriate clients. Delegates will get the opportunity to review practice with hands on practical demonstrations of how to give injections correctly. We will cover administration techniques, where to give the injections and record keeping / documentation. We will discuss role and responsibilities and contraindications and precautions. The delegates will leave this course with an example of an individual protocol of Patient Specific Direction (PSD) and a competence based framework document to be used in practice. This course is very interactive. AIMS AND OBJECTIVES Understand the need for accountability and responsibility in relation to role development Demonstrate an understanding of safe practice Describe the signs and symptoms of pernicious anaemia Describe pernicious anaemia and its impact on patients Fully understand the principles, and practice B12 deficiency and B12 injections Understand the importance of safety issues related to giving injections Understand the law relating to role and function of the HCA and prescribing. Describe why patients require B12 injectionsBe able to correctly identify anatomical sites for injectionsDemonstrate correct administration techniquesDemonstrate how to correctly dispose of wasteDemonstrate correct infection control procedures and use of PPEDescribe when patients require referral and understand the importance of referral using correct clinical pathwaysDemonstrate an understanding of anaphylaxis and emergency proceduresUnderstand the need for correct prescribing proceduresBe able to document consultations following your organisations procedures     COURSE CONTENTS Role and responsibilities Accountability guidelines and requirements Pernicious anaemia Blood- function B12 Deficiency Risk factors/groups Causes of B12 deficiency Diagnosis and reference ranges, testing Protocols and guidelines Factors affecting B12 diagnosis and treatment Factors affecting absorption B12 injections and common side effects Could it be B12 Deficiency Supplements Side effects and management including ADR’s Contraindications and Precautions Correct Administration and techniques including practical session Injection sites Legal Issues including consent Prescribing and Patient Specific Directions What to record Storage Disposal of injections/waste Infection control Needle stick injuries Competence and supervised practice Policies and procedures Facts and Figures Setting up and running a clinic Insurance/indemnity Research/evidence base and resources Please note Anaphylaxis is not covered on this course, however we do run a separate Anaphylaxis 1hr training course, which takes place at the end of this B12 webinar. If you wish to do the 1 hr Anaphylaxis also, you should book onto BOTH courses. WHO SHOULD ATTEND? HCAs Nurses Doctors Pharmacists Anyone interested in Vitamin B12 deficiency and pernicious anaemia and those working with clients with B12 deficiency AB Health Group awards CPD points / certificate of attendance for each course. If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. The charge for the certificate including postage is £30.