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485 Courses delivered Online

Professional Telephone Receptionist Course

4.3(43)

By John Academy

[vc_row][vc_column][vc_column_text] Description: Do you work from home or need to make telephone calls for your job? Does your telephone etiquette need improving? This Professional Telephone Receptionist Course is ideal for aspiring receptionists, or telephone receptionists who wish to build their skills for career advancement. Communication and customer service is an essential skill in any industry. Whether face to face or on the phone, being able to communicate professionally is a crucial aspect of any receptionist role. Throughout this telephone receptionist training course, you will learn how to be an effective communicator and will learn fundamental verbal communication techniques.  You will also learn essential time management and telephone skills for communicating with clients and colleagues on the telephone. Different forms of communication will also be explored in this course, and you will also look into the challenges teleworkers face. Whether you're a call centre agent or professional receptionist, you will be a communication expert and more confident person on completion of this communication skills training course. Who is the course for? Home-based receptionist and any communication or administrative specialists who need to learn how to become expert or professional with their telephone communication skills. People who have an interest in learning how to become their own professional receptionist. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Professional Telephone Receptionist Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Contact Operator Customer Service Representative Home-based Professional Information Center Expert Telemarketer and telesales Telephone Researcher [/vc_column_text][/vc_column][/vc_row] Professional Telephone Receptionist Course Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Professional Telephone Receptionist Course - Activities 00:00:00 Mock Exam Mock Exam- Professional Telephone Receptionist Course 00:20:00 Final Exam Final Exam- Professional Telephone Receptionist Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Professional Telephone Receptionist Course
Delivered Online On Demand11 hours 40 minutes
£32

Strategies for Achieving Fulfilling Social Relationship Goals

4.5(3)

By Studyhub UK

In today's rapidly evolving world, cultivating meaningful social relationships becomes more essential yet more challenging. Dive deep into 'Strategies for Achieving Fulfilling Social Relationship Goals' and unlock the secrets to thriving connections with those around you. From mastering effective communication to setting up essential boundaries, every module is tailored to ensure participants leave with the insights and tools they need to foster lasting relationships, whether face-to-face or in the digital realm. Learning Outcomes Comprehend the foundational concepts behind social relationship goals. Develop proficiency in communicating effectively and understanding diverse perspectives. Gain techniques for resolving disagreements and setting healthy limits in relationships. Understand the nuances of trust building and maintaining relationships over time. Navigate the intricacies of online connections and establish robust digital social ties. Why buy this Strategies for Achieving Fulfilling Social Relationship Goals? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Strategies for Achieving Fulfilling Social Relationship Goals for? Individuals seeking to enhance their personal relationships. Professionals aiming to build stronger workplace connections. Digital natives wanting to manage online relationships effectively. Individuals aiming to understand diverse and inclusive relationship dynamics. Anyone looking to set and achieve clear relationship-oriented goals. Career path Relationship Coach: £25,000-£45,000 Communication Specialist: £28,000-£50,000 Mediator: £30,000-£55,000 HR Relationship Manager: £35,000-£60,000 Digital Community Manager: £28,000-£48,000 Diversity and Inclusion Officer: £32,000-£58,000 Prerequisites This Strategies for Achieving Fulfilling Social Relationship Goals does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to Social Relationship Goals Introduction to Social Relationship Goals 00:11:00 Module 2: Effective Communication Skills Effective Communication Skills 00:14:00 Module 3: Conflict Resolution Strategies Conflict Resolution Strategies 00:17:00 Module 4: Establishing Healthy Boundaries Establishing Healthy Boundaries 00:13:00 Module 5: Building Trust and Strengthening Relationships Building Trust and Strengthening Relationships 00:10:00 Module 6: Diversity and Inclusion in Relationships Diversity and Inclusion in Relationships 00:11:00 Module 7: Long-Term Relationship Maintenance Long-Term Relationship Maintenance 00:12:00 Module 8: Social Relationships in the Digital Age Social Relationships in the Digital Age 00:15:00 Module 9: Action Planning and Goal Setting Action Planning and Goal Setting 00:15:00

Strategies for Achieving Fulfilling Social Relationship Goals
Delivered Online On Demand1 hour 58 minutes
£10.99

Reiki Master / Teacher Certification Course Online

By Study Plex

Learn up-to-date skills | CPD UK & IPHM Accredited | Recognised Certificate | MCQ Based Exam & Tutor Support | Interactive Video Training | Instant Result | Lifetime Access This course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Master the skills you need to propel your career forward in reiki. Equip yourself with the essential knowledge and skillset that make you a confident reiki master or teacher and take your career to the next level. This comprehensive reiki master/teacher certification course is designed to help you reach your professional goals. The skills and knowledge that you will gain through studying this reiki master/teacher certification course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive reiki master/teacher certification course will teach you the theory of effective reiki practice and equip you with the essential skills, confidence and competence to assist you in the reiki industry. You'll gain a solid understanding of the core competencies required to drive a successful career in reiki. Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive reiki master/teacher certification course is designed for reiki professionals who are aspiring to specialise in reiki. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV. Enrol today and take the next step towards your personal and professional goals. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Supplementary Resources Supplementary Resources - The Complete Accredited Reiki Master / Teacher Certification 00:00:00 Introduction to the Programme Programme Overview 00:01:00 Introduction to Reiki 00:17:00 Reiki Level I The Five (5) Principles of Reiki 00:01:00 All about Aura, Chakra and Kundalini 00:04:00 Exercises to feel the Reiki Energy 00:05:00 Diagnosing Imbalanced Chakras 00:13:00 Diagnosing Abnormal Aura 00:09:00 Aura Scanning Technique 00:01:00 Applying Reiki on Self 00:02:00 Applying Reiki on Others 00:01:00 Applying Reiki on a Group 00:01:00 Healing Past Life and Incidences 00:01:00 Reiki Level II The Three Pillars of Reiki Session: Gassho, Reiji-Ho, and Chiryo 00:01:00 Reiki Level II Symbols: Cho Ku Rei, Sei He Ki, Hon Sha Ze Sho Nen 00:05:00 Distance Reiki 00:01:00 Reiki Level III / Master / Teacher Reiki Master Symbols (Level III): Dai ko Myo, Tam-A-Ra-Sha 00:02:00 Teaching Reiki 00:01:00 Attuning Students: Face to Face, Distance, Group Attunements, and Ceremony 00:04:00 Novel Reiki Techniques Color Reiki 00:01:00 Crystal Reiki 00:01:00 Animal Reiki 00:01:00 Reiki Professional Practice Ethical Issues and Professionalism in Reiki Practice 00:01:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Reiki Master / Teacher Certification Course Online
Delivered Online On Demand
£19

Level 2 Certificate in Psychotherapy

4.3(43)

By John Academy

Want to treat people with psychological problems? Or are you interested in Psychotherapy for helping others? Join the Level 2 Certificate in Psychotherapy course and starts assisting others. Psychotherapy refers to the treatment of the mental or emotional disorder or maladjustment by psychological means especially involving verbal communication such as psychoanalysis, nondirective psychotherapy, re-education, or hypnosis. The course explains the theoretical concepts, approaches to psychotherapy and shows how the theories are applied in the modern counselling system. The course also helps you to understand whether the profession of psychotherapy is right for you or not. Upon completion, you will be able to work as an independent counsellor and ready to apply the acquired knowledge in treating people. Who is the course for? Anyone who wants to work as a therapist in the future Anyone who wants to use the knowledge of Psychotherapy in their work Anyone who is curious what Psychotherapy is! Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to the course Psychotherapy Promo FREE 00:02:00 About the Instructor FREE 00:02:00 About the Course 00:04:00 Understanding Psychotherapy What is Psychotherapy? 00:08:00 A Short Historical Introduction 00:07:00 Psychology, Counselling & Psychotherapy 00:08:00 Where do Psychotherapists work? 00:08:00 Starting Psychotherapy Practice Who Can Benefit from Psychotherapy? 00:08:00 Short-Term Vs Long-Term Therapy 00:08:00 Therapeutic Relationship 00:07:00 Your Potential Clients in Therapy What does the First Psychotherapy Session Involve? 00:08:00 Psychotherapy for Children 00:12:00 Individual and Group Sessions 00:07:00 Family Therapy 00:08:00 Psychodynamic Approach 00:06:00 Different Types of Psychotherapy Unconscious Processes (The Unconscious Mind) 00:08:00 Defense Mechanisms 00:08:00 Humanistic Approach 00:07:00 Cognitive Behavioural Approach (CBT) 00:08:00 Face-to-face Vs 'Online' Psychotherapy 00:08:00 Internet Based Therapy How to Become an 'Online Psychotherapist'? 00:09:00 Thank You and Good Bye! 00:02:00 Resources Resources - Level 2 Certificate in Psychotherapy 00:00:00 Mock Exam Mock Exam - Level 2 Certificate in Psychotherapy 00:20:00 Final Exam Final Exam - Level 2 Certificate in Psychotherapy 00:20:00

Level 2 Certificate in Psychotherapy
Delivered Online On Demand3 hours 13 minutes
£18

Psychotherapy and Counselling Diploma

4.3(43)

By John Academy

Course Overview Learn all the essential skills to become an expert in Psychotherapy and Counselling. From this comprehensive Psychotherapy and Counselling Diploma course, you will be able to understand the principles of Psychotherapy and Counselling. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Psychotherapy and Counselling Diploma is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Psychotherapy and Counselling Diploma course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Psychotherapy and Counselling Diploma course, learn the vital abilities and knowledge you require to succeed in your life. Introduction to the course Psychotherapy Promo 00:00:00 About the Instructor 00:02:00 About the Course 00:04:00 Understanding Psychotherapy What is Psychotherapy? 00:06:00 A Short Historical Introduction 00:07:00 Psychology, Counselling & Psychotherapy 00:08:00 Where do Psychotherapists work? 00:08:00 Starting Psychotherapy Practice Who Can Benefit from Psychotherapy? 00:08:00 Short-Term Vs Long-Term Therapy 00:08:00 Therapeutic Relationship 00:07:00 Your Potential Clients in Therapy What does the First Psychotherapy Session Involve? 00:08:00 Psychotherapy for Children 00:12:00 Individual and Group Sessions 00:07:00 Family Therapy 00:08:00 Psychodynamic Approach @@ 00:06:00 Different Types of Psychotherapy Unconscious Processes (The Unconscious Mind) 00:08:00 Defense Mechanisms 00:08:00 Humanistic Approach 00:07:00 Cognitive Behavioral Approach (CBT) 00:08:00 Face-to-face Vs Online Psychotherapy 00:08:00 Internet Based Therapy How to Become an Online Psychotherapist? 00:09:00 Thank You and Good Bye! 00:02:00 Assignment Assignment - Psychotherapy and Counselling Diploma 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Psychotherapy and Counselling Diploma
Delivered Online On Demand2 hours 29 minutes
£18

ILM Level 2 Award in Leadership and Team Skills

By Dickson Training Ltd

An accredited qualification to prepare supervisors and team leaders for a future management role. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. In order for a business to obtain maximum results, it is important that employees are motivated and supported in their job roles. It is the responsibility of the team leader or supervisor to lead their team effectively and present feedback to management. This 3-day programme will guarantee to boost your performance as a team leader and help you make the transition from working in a team to leading a team. We use a combination of theory and practical to help you develop yourself, and a toolkit of resources to use in the workplace. This is an internationally accredited course which not only carries kudos but it ensures you apply the learning back into the workplace for an immediate impact. All of our ILM Programmes are provided in partnership with BCF Group Limited, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 2 Award in Leadership and Team Skills course is split into three main modules, covering the following: Module One Developing Yourself as a Team Leader Learning the various roles, functions and responsibilities of a team leader - depending on workplace Recognising limits of authority and accountability, and how these are defined Developing personal skills and abilities for effective team leading Using reflective learning skills to improve performance Identifying areas of strength and possible improvement Finding ways of obtaining feedback from others Receiving and responding positively to feedback Module Two Workplace Communications Learning stages in the communication process Consideration of the recipient's needs Spotting barriers to communication and how to overcome them Establishing a range of direct communication methods relevant to the team Collating a range of direct communication methods relevant to people outside own area of responsibility. This includes written, telephone, e-mail and face-to-face Recognising the aspects of face-to-face communication, including appearance, impact, body language Realising the importance of succinct and accurate records of one-to-one oral communication Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues) Module Three Managing Yourself Setting SMART objectives and using them to prioritise own actions Learning simple time management techniques Developing an awareness of own skills and abilities Giving yourself personal objectives in relation to team objectives Developing flexibility and responding to daily changing circumstances Diagnosing the causes and impacts of stress at work Identifying symptoms of stress in yourself Knowing the implications of stress for workplace and non-work activities/relationships Developing simple stress management techniques Available sources of support Action planning and review techniques Accreditation As with all ILM accredited programmes, participants will need to complete the post-programme activity in order to achieve their full ILM Level 2 Award in Team Leading. This element is designed to show to ILM that you are able to apply what you have learned in the workplace. Who Is It For? This programme is ideal for practising or aspiring team leaders, in any industry sector, who is looking to gain a solid foundation or develop their existing skills as a team leader. This internationally recognised course will give you a solid understanding of what is needed to be a successful team leader, how to delegate, motivate and how to implement these skills in to your work place. What Will I Learn? At the end of the course, successful candidates will: Have a good understanding of the team leader role Apply a range of effective communication skills to overcome barriers Know how to motivate, build confidence and gain the best from their teams Identify, build and encourage effective team behaviours Apply practical skills and knowledge to be transferred to the workplace Gain an internationally recognised qualification What Is Required? There are no formal entry requirements, but participants will normally be either practising or aspiring team leaders, with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information about running this course in-house at your premises, please contact us for more information.

ILM Level 2 Award in Leadership and Team Skills
Delivered in Bardsey + 3 more or UK Wide or OnlineFlexible Dates
Price on Enquiry

FREE Mental Health Awareness Masterclass for MHAW

5.0(2)

By Changing Minds Training

Attend a FREE masterclass for this years Mental Health Awareness Week! Understand what is meant by the term mental health and the factors that can influence it. Know how to take care of your mental health, actively manage illness, and where to find additional help should you need it.

FREE Mental Health Awareness Masterclass for MHAW
Delivered OnlineFlexible Dates
FREE

Business networking skills (In-House)

By The In House Training Company

This workshop will provide participants with the insight and skills to be more effective business networkers, face-to-face and online. The approach taken is to build on the strengths people already have and their successes. It is easier to develop what you already have than to try and develop skills that do not come easily. Being yourself is the most effective tool for business networking and building relationships. This course will help those attending: Appreciate the importance of networking, and different forms of networking Understand the dynamics of communication that are specific to networking Become more confident and assured when 'working' a room Improve their influencing skills, especially with people who are experts and in positions of authority 'Sell' themselves and promote their company Identify and manage their profiles using online social networking sites Use effective follow-up to maintain active contacts and connections Select the correct networking groups, clubs and events Create their own personal network 1 The importance, and different types, of networking Personal objectives and introductions Test networking session Examples of the importance, purpose and format of various types of networking, and benefits you can expect 2 How to work a room - preparation and strategy Three things to know before you attend any event Non-verbal communication and art of rapport Breaking the ice - worked examples with practical demonstration 3 Communication dynamics in networking - the power of the listening networker Why it is better to listen than talk Effective questioning and active listening Creating a natural and engaging conversation, 1-2-1 and in a larger group 4 Assumptions when networking How to use the 'instant judgement' of others to your advantage What assumptions are you making? How to keep an open mind 5 Business networking etiquette Meeting and greeting at a business networking event - approaching complete strangers and introducing yourself Socialising: joining and leaving groups easily Making a good first impression in 30 seconds The use of status when networking 6 Making connections Asking for cards, contact details and referrals Gaining a follow-up commitment Some tips and tricks 7 Business networking rehearsals Practice sessions 8 Personal business networking online Overview of different types of networking sites - there is a lot more out there than just Facebook! Examples of creating an effective profile Using social networking effectively - case studies and application 'Advanced' applications - blogs, articles, twitter, feeds, etc. Online demonstration and examples 9 Building relationships - follow-up and follow-through Maintaining a good database Developing a contact strategy with different types and levels of contact How to analyse your contact base

Business networking skills  (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Telephone Sales - outbound (In-House)

By The In House Training Company

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan

Telephone Sales - outbound (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Male and Female Catheterisation Training Course in London

By Study Plex

Highlights of the Course Course Type: Self-paced online course Training Session: Interactive Online Training Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Understand the full procedure and catheterisation techniques. Know the basic categories of catheters Learn how to do a male and female urethral catheterisation. Discover where to insert the post-procedure catheter Learn how to correctly handle and change catheters Discover how to regularly maintain catheter systems Acquire knowledge of maintaining records Identify the risks involved with an indwelling catheter Male and Female Catheterisation Training Course in London  This Catheterisation Course will equip you with the required skills and knowledge to handle, insert, and change catheters securely. You will receive hands-on training conducted by specialists in the field and hands-on experience to justify your role.  Catheterisation techniques and procedures Anatomy of male and female Different kinds of catheters Causes and types of incontinence Removing an indwelling urethral catheter Prevent and control infection Placing the catheter safely following surgery Post catheterisation care Urethral catheterisation in both men and women Online theoretical learning We offer comprehensive theoretical instruction for the first part of our Catheterisation Course, which you can finish at your convenience. After completing the coursework and tests, you can go to the practical learning section.  Offline practical training (designated London office) You will receive practical demonstrations and hands-on training as a part of the practical training to support your role. To ensure optimum attendance, practical training is offered on weekends. You will be needed to attend the training from our office in London, the location of which will be disclosed to you at the time of enrollment. Who is this Course for? This course is open to health visitors, physiotherapists, occupational therapists and healthcare professionals looking to enhance their catheterisation skills This course is also ideal for nurses, midwives, pharmacists and doctors looking to acquire catheterisation skills Anyone who works in the health sector can take this course to refresh their overall catheterisation knowledge and expertise Beginners and aspiring individuals who want to begin their career in the health sector can also take this Catheterisation Course Entry Requirements This Catheterisation Course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection. Assessment This Catheterisation Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure.  Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment, the pass mark is 60%. You will be guided to the practical learning component, which will be delivered face-to-face, once the coursework and tests have been successfully completed. For practical training, weekend sessions have been implemented to assure the highest possible attendance. Your requirement to attend the training at our London office will be made clear to you upon enrollment.  Advance Your Career This Catheterisation Course will provide you with significant opportunities to enter the relevant job market and select your desired career path. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition. If you are looking for Advanced Phlebotomy Course - Theory, Lab Practice & Work, enrol into our affordable and highly informative course, which will open your door towards a wide range of opportunities within your chosen sector. This Catheterisation Course is accredited by Continuing Professional Development (CPD)  Course Curriculum 1. Introduction to Catheterisation 1. Introduction to Catheterisation 00:05:00 2. Anatomy and Physiology of Urinary System 2. Anatomy and Physiology of Urinary System 00:07:00 3. Methods of Catheterisation 3. Methods of Catheterisation 00:07:00 4. Size of Catheters 4. Size of Catheters 00:03:00 5. Reasons for Catheterisation 5. Reasons for Catheterisation 00:03:00 6. Causes and Types of Incontinence 6. Causes and Types of Incontinence 00:05:00 7. Male Catheterisation Procedure 7. Male Catheterisation Procedure 00:05:00 8. Female Catheterisation Procedure 8. Female Catheterisation Procedure 00:05:00 9. Post Catheterisation Care 9. Post Catheterisation Care 00:03:00 10. Removing an Indwelling Urethral Catheter 10. Removing an Indwelling Urethral Catheter 00:03:00 11. Risks Involved with an Indwelling Catheter 11. Risks Involved with an Indwelling Catheter 00:05:00 12. Infection Control and Prevention 12. Infection Control and Prevention 00:04:00 13. Record Keeping 13. Record Keeping 00:02:00 14. Conclusion 14. Conclusion 00:04:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Male and Female Catheterisation Training Course in London
Delivered Online On Demand
£130