26184 Courses delivered Online

Duration 4 Days 24 CPD hours This course is intended for This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers. Overview Identify the key components involved in Field Service Implementations. Define the products and services that will be delivered to customers. Determine which pricing options to use in specific scenarios. Determine which resources are required. Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals. Configure Field Service Introduction to configuring Field Service Defining products and services Defining tax codes Resource Scheduling Configuration Mapping and location information Configuring resource components Defining account preferences Defining and Configuring Bookable Resources Defining bookable resources Resource pools, crews and facilities Configure Incidents Creating an incident Using service tasks Inventory and Work Order Management Configure Field Service work orders Creating work orders Managing work orders Field Service Agreements Using Field Service agreements Set up bookings Set up invoices Inventory and Purchasing Manage customer assets Manage inventory Purchasing and returns Field Service Mobile Mobile client overview Install and deploy Field Service mobile projects Manage mobile projects Deploy the mobile client Universal Resource Scheduling URS overview and configuration Enabling entities for URS Customize entities for URS Managing Scheduling Options Using the schedule board Schedule items Rescheduling and substituting resources Crew and pool scheduling Customizing the Schedule Board Configure the board Create additional schedule boards Use views to enhance the schedule board Configuring schedule board queries and filters Working with requirement groups Advanced Scheduling Options Working with resource scheduling optimization Defining optimization goals Defining optimization scopes Defining optimization profiles Single resource scheduling Additional course details: Nexus Humans MB-240T00 Dynamics 365 for Field Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-240T00 Dynamics 365 for Field Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidentsDemonstrate how to collect data through interviews and analysisApply powerful techniques to identify and know the difference between symptoms and root causesLearn to know when to use the appropriate technique in root cause identification Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes Develop a process to identify systemic problem areas In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by classroom exercises. Introduction & Objectives What is a 'Problem?' Why Problems Persist What is A Root Cause? Why Root Causes are important How to Organize for an RCA RCA Roles and Responsibilities Assemble your RCA Team Modes of Communication How to Resolve Conflict Case Study Exercise Select the Problem to Analyze Define the selection criteria Plan and estimate tasks for the team Finalize the plan and gain agreement among your stakeholders Case Study Exercise Define the Problem What to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU) Developing your problem statement Refining the problem specification Case Study Exercise Identify the Source of the Problem Discuss when to use the appropriate analysis technique to determine the problem source Process Diagram Forms & Checklists Statistical Sampling Fishbone Diagram Surveys Charts - Line, Scatter, Bar, & Pie Case Study Exercise Solution Options Analysis & Selecting the 'Best Fit' How to approach different solution options Brainstorming Weighted Evaluation Selecting the appropriate option Hold an Retrospective on your approach Planning the proposal Case Study Exercise Putting RCA into Practice Create a Root Cause Analysis program within your organization How to develop appropriate recommendations to address root causes at various levels to avoid future incidents Additional course details: Nexus Humans BA10 - Understanding Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA10 - Understanding Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4.5 Days 27 CPD hours This course is intended for This course is intended for individuals who have basic knowledge on cloud computing; on-premise system administrators; IT specialists, interested in AWS and Cloud Technologies. Overview Upon successful completion of this course, students will know how to design and deploy scalable, highly accessible and fault-tolerant systems in AWS. In this course, students will learn the main 'Managed Service' offered by AWS; How to design and deploy scalable, highly accessible and fault-tolerant systems in AWS; How to choose the most appropriate AWS service. Introduction Course overview Exam Blue Print Public clouds & cloud economics AWS Overview & Whitepapers Setting up AWS Account Identity and Access Management (IAM) Local users, groups & roles SAML providers Policies Cross Account Access Best practices & Examples Lab Exam highlights Sample questions Simple Storage Service (S3) & Glacier Buckets Objects Lifecycle Configurations and permissions Custom bucket policies Best Practices & Examples Lab Exam highlights Sample questions Virtual Private Cloud (VPC) VPC Internet gateway vs NAT Gateway Elastic IPs Subnets & Routing tables Security Groups & Network Access Lists VPC Peering & Endpoints Managed VPN Connections Best Practices & Examples Lab Exam highlights Sample questions Elastic Compute Cloud (EC2) Instances Amazon Machine Images(AMIs) Elastic Block Store (EBS) Network & Security Load Balancers (ELB) Auto Scaling Groups (ASG) Instance Management Best Practices & Examples Lab Exam highlights Sample questions Route 53 Hosted Zones Health checks Traffic flow Best Practices & Examples Lab Exam highlights Sample questions Relational Database Service (RDS) Engine types Performance & Resilience Subnet groups Best Practices & Examples Lab Exam highlights Sample questions CloudWatch Dashboard and Metrics CloudWatch logs CloudWatch rules Best Practices & Examples Lab Exam highlights Sample questions Other AWS Services Simple Overview CloudFront DynamoDB Elasticache Redshift SQS SWF SNS Elastic Transcoder API Gateway Kenesis CloudFormation Exam highlights Sample questions Multiple AWS Services exercise Lab 1 - Architecting multi-tier environment Lab 2 - Configure backup and monitoring Practice Exam Additional course details: Nexus Humans AWS Certified Solutions Architect - Associate training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AWS Certified Solutions Architect - Associate course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Operators, administrators, and architects for VMware Horizon who are responsible for the creation, maintenance, and delivery of remote and virtual desktop services Overview By the end of the course, you should be able to meet the following objectives: Describe the features, functions, and architecture of App Volumes Create and deliver application packages in App Volumes Deliver App Volumes published applications to virtual desktops and on-demand, using Horizon Run the App Volumes Application Capture Command-Line Program using appcapture.exe Perform advanced configuration of App Volumes Scale App Volumes to multiple locations and sites Describe the features, functions, and architecture of VMware Dynamic Environment Manager Manage application configurations, user environment settings, and personalization settings using VMware Dynamic Environment Manager Create predefined configurations for applications by using the Application Profiler Create predefined configurations for applications by using the Application Profiler Manage multiple environments using VMware Dynamic Environment Manager. Enable and synchronize the offline use of VMware Dynamic Environment Manager by using SyncTool Using VMware Horizon Smart Policies on the VMware Horizon platform This three-day course builds your skills in application management with VMware App Volumes? and VMware Dynamic Environment Manager?. You learn how to use App Volumes to deliver applications and data to desktops and users in seconds and at scale. You gain skills in managing application life cycles across installation, update, and replacement. You also learn how to use VMware Dynamic Environment Manager to provide personalization and dynamic policy configuration across virtual, physical, and cloud-based environments to simplify end-user profile management. Course Introduction Introductions and course logistics Course objectives Overview of App Volumes Explain features and benefits of App Volumes Identify benefits of VMware ThinApp© Identify App Volumes components and architecture Manage application management stages using App Volumes. Working with Application Packages Differentiate between Application, Package and Program Create an Application Package Assign an Application to an entity Use markers to assign the new version of an Application Package Differentiate between Classic and On-Demand delivery of applications Update an Application with a new Package Published Applications Identify the benefits of delivering Published Applications On-Demand List the steps and prerequisites for creating Published Applications on Demand Integrate Horizon Connection Server and App Volumes Manager Associate App Volumes Manager with an automated farm Add Application Pools from App Volumes Manager Advanced App Volumes Configuration Perform advanced configuration of App Volumes Scale App Volumes to multiple locations and sites Run the App Volumes Application Capture Command-Line Program using appcapture.exe Overview of VMware Dynamic Environment Manager Explain features and benefits of Dynamic Environment Manager Identify the components of Dynamic Environment Manager architecture Differentiate between user profile scenarios Management Console User Interface Configure Personalization settings Create Condition sets Perform Application migration Configure User environment settings Advanced Dynamic Environment Manager Configuration Scale Dynamic Environment Manager to multiple locations and sites Use Silos Run the App Volumes Application Capture Command-Line Program using appcapture.exe Application Configuration Management Predefined and user-customized application settings Using Application Profiler Privilege Elevation SyncTool Identify the features of SyncTool Implement SyncTool VMware Horizon Smart Policies Identify the scope of Horizon Smart Policies Configure Horizon Smart Policies settings Define Smart Policies Conditions

Duration 2 Days 12 CPD hours This course is intended for Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions Overview By the end of the course, you should be able to meet the following objectives: Implement a structured approach to troubleshooting Resolve common issues that occur in a VMware Horizon environment Troubleshoot issues with linked and instant clones Configure the Windows client Identify the correct log level for gathering logs Optimize protocols for best end-user experience This two-day course builds your skills in resolving common issues that occur in a VMware Horizon© environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators. Course Introduction Introductions and course logistics Course objectives Overview of Virtual Desktop Troubleshooting Structured approach to troubleshooting configuration and operational problems Applying troubleshooting methods Documenting the steps to resolving the problem Command-Line Tools and Backup Options Using command-line tools Backing-up and restoring VMware Horizon databases Troubleshooting Horizon Linked Clone Desktops Describe the components that make up a VMware Horizon desktop Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems Highlight the best practice for optimizing a VMware Horizon desktop Troubleshoot common problems with VMware Horizon desktops Troubleshooting Instant Clone Discuss how instant clones are created Discuss what gets logged when an instant clone is created Discuss the keywords to look for in the logs when troubleshooting instant clones Discuss how to troubleshoot problems with instant clones Windows Client Correctly configure the Windows Client Identify the correct log level for gathering logs Enable the required SSL configuration level for the environment Ports and Protocols Discuss the key ports on a Horizon Environment Discuss protocols used in the Horizon Environment Understand the benefit of optimizing Blast Become familiar with the optimization features for Blast Implement GPO changes for Blast Become familiar with the causes for Black Screens Discuss how to troubleshoot Black Screen problems Identify problems encountered when applying GPOs Discuss how to troubleshoot GPO-related problems Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Horizon 8: Virtual Desktop Troubleshooting training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Horizon 8: Virtual Desktop Troubleshooting course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Experienced system administrators, system engineers, and system integrators Overview By the end of the course, you should be able to meet the following objectives: Configure and manage a VMware Tools Repository Configure vSphere Replication and recover replicated VMs Manage VM resource usage with resource pools Configure and manage vSphere networking and storage for a large and sophisticated enterprise Configure vCenter High Availability Use host profiles to manage VMware ESXi host compliance Use the vSphere Client to manage certificates Monitor the vCenter, ESXi, and VMs performance in the vSphere client Secure vCenter, ESXi, and VMs in your vSphere environment Use VMware vSphere Trust Authority to secure the infrastructure for encrypted VMs Use Identity Federation to configure the vCenter to use external identity sources This five-day course teaches you advanced skills for configuring and maintaining a highly available and scalable virtual infrastructure. Through a mix of lecture and hands-on labs, you configure and optimize the VMware vSphere 8 features that build a foundation for a truly scalable infrastructure. You also discuss when and where these features have the greatest effect. Attend this course to deepen your understanding of vSphere and learn how its advanced features and controls can benefit your organization. Course Introduction Introductions and course logistics Course objectives Virtual Machine Operations Recognize the role of a VMware Tools Repository Configure a VMware Tools Repository Recognize the backup and restore solution for VMs Identify the components in the vSphere Replication architecture Deploy and configure vSphere Replication Recover replicated VMs vSphere Cluster Operations Create and manage resource pools in a cluster Describe how scalable shares work Describe the function of the vCLS Recognize operations that might disrupt the healthy functioning of vCLS VMs Network Operations Configure and manage vSphere distributed switches Describe how VMware vSphere Network I/O Control enhances performance Explain distributed switch features such as port mirroring and NetFlow Define vSphere Distributed Services Engine Describe the use cases and benefits of vSphere Distributed Services Engine Storage Operations Discuss vSphere support for NVMe and iSER technologies Describe the architecture and requirements of vSAN configuration Describe storage policy-based management Recognize components in the vSphere Virtual Volumes architecture Configure Storage I/O Control vCenter and ESXi Operations Create a vCenter backup schedule Recognize the importance of vCenter High Availability Explain how vCenter High Availability works Use host profiles to manage ESXi configuration compliance Use the vSphere client to manage vSphere certificates vSphere Monitoring Monitor the key factors that can affect a virtual machine's performance Describe the factors that influence vCenter performance Use vCenter tools to monitor resource use Create custom alarms in vCenter Describe the benefits and capabilities of VMware Skyline Recognize uses for Skyline Advisor Pro vSphere Security and Access Control Recognize strategies for securing vSphere components, such as vCenter, ESXi hosts, and virtual machines Describe vSphere support for security standards and protocols Describe identity federation and recognize its use cases Configure identity federation to allow vCenter to use an external identity provider vSphere Trusted Environments and VM Encryption Configure ESXi Host Access and Authentication Describe virtual machine security features Describe the components of a VM encryption architecture Create, manage, and migrate encrypted VMs List VM encryption events and alarms Describe the benefits and use cases of vSphere Trust Authority Configure vSphere Trust Authority

Overview This comprehensive course on Construction Safety will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Construction Safety comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Construction Safety. It is available to all students, of all academic backgrounds. Requirements Our Construction Safety is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 13 sections • 13 lectures • 05:15:00 total length •Managing Health and Safety: 00:29:00 •Risk Assessment and Common Risks: 00:20:00 •Health and Safety Guidelines and Legislations: 00:24:00 •Reporting Accidents at Work: 00:17:00 •General Site Issues: 00:29:00 •Working at Height: 00:27:00 •Excavation Work and Confined Spaces: 00:32:00 •Work Equipments: 00:29:00 •Manual and Mechanical Handling: 00:28:00 •Chemical and Biological Health Hazards and Control: 00:30:00 •Electrical Hazards and Control: 00:27:00 •Fire Hazards and Control: 00:23:00 •Assignment - Construction Safety: 2 days

Follow your dreams by enrolling on the Physiotherapy Training and Treatment Methods course today and develop the experience, skills and knowledge you need to enhance your professional development. Physiotherapy Training and Treatment Methods will help you arm yourself with the qualities you need to work towards your dream job. Study the Physiotherapy Training and Treatment Methods training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Physiotherapy Training and Treatment Methods course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Physiotherapy Training and Treatment Methods course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Physiotherapy Training and Treatment Methods course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Physiotherapy Training and Treatment Methods course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Physiotherapy Training and Treatment Methods course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Physiotherapy Training and Treatment Methods course. The Physiotherapy Training and Treatment Methods course is designed by industry experts and is tailored to help you learn new skills with ease.  The Physiotherapy Training and Treatment Methods is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Physiotherapy Training and Treatment Methods when it suits you. Access the Physiotherapy Training and Treatment Methods course modules from any internet-enabled device, including computers, tablets, and smartphones. The Physiotherapy Training and Treatment Methods course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Physiotherapy Training and Treatment Methods now and start learning instantly! Please note that this course does not entitle you to join the HCPC register or recognised as physiotherapist. Through this course you will come across all the basic guidelines of physiotherapy to boost and shine your knowledge in this particular field of Physiotherapy and it will add your CPD points. What You Get Out Of Studying Physiotherapy Training and Treatment Methods With Janets: Receive a digital Certificate upon successful completion of the Physiotherapy Training and Treatment Methods course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Physiotherapy Training and Treatment Methods training course is delivered through Janets' online learning platform. Access the Physiotherapy Training and Treatment Methods content from any internet-enabled device whenever or wherever you want to. The Physiotherapy Training and Treatment Methods course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Physiotherapy Training and Treatment Methods course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Physiotherapy Training and Treatment Methods course. After successfully passing the Physiotherapy Training and Treatment Methods course exam, you will be able to apply for a CPD-accredited certificate as proof of your Physiotherapy Training and Treatment Methods qualification. Certification All students who successfully complete the Physiotherapy Training and Treatment Methods course can instantly download their digital certificate. You can also purchase a hard copy of the Physiotherapy Training and Treatment Methods course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Physiotherapy Training and Treatment Methods is ideal for those who already work in this sector or are an aspiring professional. This Physiotherapy Training and Treatment Methods course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Physiotherapy Training and Treatment Methods is open to all students and has no formal entry requirements. To study the Physiotherapy Training and Treatment Methods course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Physiotherapy Training and Treatment Methods is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Physiotherapy Training and Treatment Methods and gain an industry-recognised qualification that will help you excel in finding your ideal job.

Agile project management, already widely used for software development, is increasingly recognised as having much more general application. Continuous improvement programmes, business change projects, new technology development, research and development and a variety of other scenarios characterised by rapid change and high uncertainty can all benefit from an Agile approach. This programme presents the concepts and methods of Agile project management, and shows how to apply them to a range of project and change management situations. Participants will learn: how Agile project management can help with project and change management the 4 values and 12 principles of the Agile 'manifesto' and the range of Agile methodologies how to apply Agile project management methods and techniques in a range of project scenarios alternative Agile project management methods and how they can be applied and adapted what makes Agile project teams succeed the key roles and responsibilities needed to enable Agile project teams to work effectively how to encourage an Agile mindset within their organisation and how to move toward an Agile approach to managing projects 1 Introduction to Agile project management Overview of 'classical' project management and methodologies The link between project success and management performance Limitations of classical approaches and the need for Agile methods The 4 values and 12 principles of the Agile manifesto explained Agile project management values:Individuals and interactions over processes and toolsWorking outputs over comprehensive documentationCustomer collaboration over contract negotiationResponding to change over following a plan The cultural challenges of using Agile project management Choosing when and how to adopt Agile project management 2 Initiating a project using Agile project management Some key Agile methodologies explained: SCRUM, XP, Crystal Identifying and engaging project stakeholders; defining roles and responsibilities Setting the project vision and goals; defining project scope The Agile approach to requirements capture and elicitation of needs Tools and techniques for capturing and characterising requirements The role of documentation, reporting and process management 3 The Agile approach to definition and planning Understanding Agile planning; the 'planning onion' concept Developing the culture needed for collaborative involvement and iterative planning Defining project deliverables; the 'product backlog' concept Tools and techniques for defining and prioritising requirements in Agile projects Understanding and applying Agile estimating techniques Dealing with uncertainty and managing risks 4 The Agile approach to execution and delivery The results orientated, fast adapting culture of Agile teams The monthly 'Sprint' process for project planning and review The disciplines needed for effective daily SCRUM meetings Reviewing progress, managing change and project reporting Testing, completing and handing over of work packages Managing the interface between the project team and the business 5 Leadership and teamwork in Agile project teams Why Agile teams are different: the importance of individuals and interactions The skills and attributes needed to lead an Agile project team The challenges faced and skills needed by Agile team members Recognising team development needs; adopting the right leadership style Making the transition from project manager to Agile coach Key coaching skills explored: mentoring, facilitating, managing conflict

The aim of this course is to provide an overview of the key principles and techniques for leading and managing project work. It will focus on the core principles and generic methods of project management, showing how these can be applied to typical projects. The scope of the programme includes: The course also emphasises the importance of the leadership and team-working skills needed by project managers and team members in carrying out their roles. The principal training objectives for this programme are to: Explain and demonstrate the key principles of successful project management Demonstrate a range of useful project management tools and techniques Define the role of, and help participants understand the skills required by, the project leader Illustrate the use of project skills through examples and case studies Identify ways to improve project management, both individually and corporately DAY ONE 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 Key concepts and requirements for success Projects and project management Lessons from past projects; the essential requirements for success Differences between projects; characteristic project life cycles The challenges of project management; the role of the project manager Project exerciseA team exercise to demonstrate the challenges of project management 3 Defining project objectives and scope Identifying the stakeholders; key roles and responsibilities Getting organised; managing the definition process Working with the 'customer' to define the project scope 4 Project case study: part 1 Defining the project objectives: syndicate teams define the objectives and scope for a typical project 5 Project planning The nature of planning; recognising planning assumptions Planning the plan; the importance of team involvement Developing the work breakdown structure Estimating task resources, timescales and costs Developing the project schedule Analysing the plan and identifying the critical path 6 Project case study: part 2 Creating the project plan Syndicate teams begin development of their project plans (for completion after session 7) Team presentations and group discussion (after session 7) DAY TWO 7 Managing project risks Understanding and defining project risks Classifying risks and adopting an appropriate risk strategy Identifying, evaluating and managing project risks Agreeing ownership of project risks; the risk register Integrating planning and risk management 8 Project control Pro-active and re-active control; striking the right balance Pre-requisites for effective, pro-active project control Avoiding unnecessary 'scope creep' and controlling change Selecting the data needed to provide early warning of problems Monitoring project performance: 'S' curves, slip charts, earned value Getting good data and assessing project status Defining the roles and responsibilities for control Setting up a routine process for keeping up to date Managing and controlling multiple projects 9 Project case study: part 3 Controlling the project Teams control their project as new developments take place 10 Course review and transfer planning (Course sponsor present) Identify actions to be implemented individually Identify corporate opportunities for improving project management Sponsor-led review and discussion of proposals Conclusion