2448 Courses delivered Online

Step into the intricate world of artificial neural networks with a course that sheds light on one of the most dynamic branches of deep learning. Designed for those keen to explore the structure, function and logic behind intelligent systems, this course blends academic insight with a clear, structured approach to the evolving digital frontier. From perceptrons to multilayer networks, it offers a layered understanding of how machines mimic the human brain’s decision-making process — minus the caffeine and existential crises. Whether you're sharpening your knowledge or stepping into the field with curiosity, this course provides a sharp focus on the core principles that power technologies like image recognition, voice synthesis and predictive modelling. Delivered in an accessible format, it caters to learners who want depth without the fluff, logic without the waffle, and progress without the guesswork. Neural networks may be artificial — but your understanding of them won’t be. Learning Outcomes: Gain a solid understanding of artificial neural networks and their applications in deep learning. Learn how to install the necessary packages and preprocess data for neural network training. Discover how to encode data and build your own artificial neural network using Python. Understand the steps involved in making predictions using your neural network model. Learn how to deal with imbalanced data in your neural network training. The Project on Deep Learning - Artificial Neural Network course is designed to provide you with the skills and knowledge you need to build your own neural network and perform complex tasks using deep learning. You'll learn how to install the necessary packages, preprocess data, and encode data for neural network training. You'll also gain a deeper understanding of artificial neural networks and learn how to build your own model using Python. By the end of the course, you'll be able to make predictions using your neural network model and understand how to deal with imbalanced data in your training. Project on Deep Learning - Artificial Neural Network Course Curriculum Section 01: Introduction Section 02: ANN Installation Section 03: Data Preprocessing Section 04: Data Encoding Section 05: Steps to Build ANN Section 06: Predictions and Imbalance-Learn How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Data analysts who want to expand their skills in deep learning and artificial neural networks. Programmers who want to learn how to build their own neural network models for advanced tasks. Entrepreneurs who want to develop their own deep learning-based applications. Students who want to enhance their skills in deep learning and prepare for a career in the field. Anyone who wants to explore the world of artificial neural networks and deep learning projects. Career path Data Analyst: £24,000 - £45,000 Machine Learning Engineer: £28,000 - £65,000 Deep Learning Engineer: £30,000 - £75,000 Technical Lead: £40,000 - £90,000 Chief Technology Officer: £90,000 - £250,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Inventory management is the backbone of a well-functioning business, and understanding how to streamline it using Management Information Systems (MIS) is a game-changer. This course offers a strategic view of inventory control, showing you how to track, analyse, and optimise inventory levels using digital tools and data-driven methods. Whether you're overseeing stock in a retail environment or managing supplies in manufacturing, this course teaches the essentials of controlling costs and improving efficiency through the power of MIS. You’ll explore topics such as inventory forecasting, automated reporting, and MIS integration—all designed to support smarter decision-making. Through structured modules, you'll gain insight into how data flows, system configuration, and inventory analytics work together to help maintain accuracy, avoid overstocking, and reduce losses. Perfect for professionals aiming to refine inventory processes and enhance performance without being buried in spreadsheets or manual logs. Learning Outcomes: Understand the principles of inventory control and its importance in business operations. Analyse inventory data using management information systems (MIS). Identify and solve inventory issues such as slow-moving and non-moving items. Apply Pareto analysis to prioritise inventory control efforts. Utilise Excel functions such as reorder level and economic order quantity (EOQ) for effective inventory control. "Inventory Control Using MIS" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to streamline inventory control processes. This course covers a range of topics, including inventory procurement, Pareto analysis, and Excel inventory control. Through hands-on exercises and real-world scenarios, learners will develop the ability to analyse and interpret inventory data, making informed decisions with confidence. This course bundle is ideal for inventory managers, supply chain professionals, and business owners seeking to optimise their inventory control processes. With a focus on practical applications and the use of management information systems (MIS), learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. Inventory Control Using MIS Course Curriculum Lesson 01: Introduction to Inventory Control Lesson 02: Inventory Control Lesson 03: Inventory Issues Lesson 04: Pareto Analysis Lesson 05: Application of Pareto Lesson 06: Slow Moving and Non Moving Items Lesson 07: Inventory Procurement Lesson 08: Reorder Level and EOQ Lesson 09: Excel Inventory Control Lesson 10: Excel Inventory Control Continued How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Inventory managers seeking to streamline their inventory control processes. Supply chain professionals looking to enhance their knowledge of inventory control. Business owners seeking to optimise their inventory management. Students and individuals interested in inventory control and management information systems. Professionals looking to enhance their skill set in the field of inventory management. Career path Inventory Manager: £25,000 - £65,000 Supply Chain Manager: £30,000 - £85,000 Logistics Manager: £25,000 - £70,000 Operations Manager: £30,000 - £80,000 Business Analyst: £25,000 - £65,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

In today’s fast-paced environment, mastering personal development and boosting productivity is less of a luxury and more of a necessity. This Level 2 course offers a clear and insightful guide to refining your habits, sharpening your focus, and organising your time with ease. Whether you’re looking to balance multiple priorities or simply want to get more done without the stress, this course breaks down the essential strategies that help you stay on track and motivated. It’s about working smarter, not harder — without any confusing jargon or unrealistic promises. Designed for those who appreciate structure but dislike dull lectures, this course uses straightforward techniques to help you set achievable goals, improve decision-making, and enhance your daily performance. All materials are delivered in an accessible online format, making it a perfect fit for anyone aiming to improve their efficiency from the comfort of their own space. Ready to transform your approach to productivity and personal growth? This course is your friendly, no-nonsense companion. Learning Outcomes: Develop a growth mindset and adopt the 5 keys to success. Overcome mental, physical, and emotional traps that may hinder your success. Identify your goals and design your perfect future using the 5 key elements. Manage your time effectively using practical and advanced time management strategies. Develop the energy and mindset of a super-successful individual. The Personal Development and Productivity Level 2 course is designed to provide you with the tools and knowledge you need to become a super-successful and productive individual. This course covers various aspects of personal development and productivity, from mindset management to goal setting and energy management. You will learn how to develop a growth mindset and adopt the 5 keys to success. You will also learn how to overcome mental, physical, and emotional traps that may hinder your success. Additionally, the course covers practical and advanced time management strategies that will help you manage your time effectively. Furthermore, you will learn how to identify your goals and design your perfect future using the 5 key elements. You will also learn how to change your energy and develop the mindset of a super-successful individual. The course concludes with tips on how to become a superhero and live a fulfilling and productive life. How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path The Personal Development and Productivity Level 2 course can be beneficial to individuals in various career paths, including: Managers/Supervisors: £25,000 - £50,000 Sales Professionals: £20,000 - £50,000 Customer Service Representatives: £16,000 - £22,000 Administrative Professionals: £18,000 - £30,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Have you ever wondered how what you eat affects your health? Nutrition has a direct impact on overall health and well-being. Course description Nutrition plays a crucial role in overall health and well-being. What we eat directly affects our physical and mental health. Poor nutrition increases the risk of developing chronic diseases. These conditions can significantly impact quality of life and work productivity. An unhealthy diet can also negatively affect mental health. Nutrition focuses on understanding how different nutrients contribute to our well-being. Who is the course for? In today’s fast-paced world, the health and well-being of employees have become paramount. Among various wellness initiatives, nutrition plays a crucial role in shaping workplace health. A balanced diet can boost cognitive functions, leading to better decision-making, creativity, and problem-solving abilities. Good nutrition strengthens the immune system, reducing the frequency of sickness-related absences. What's the value of this course? When companies invest in their employees’ health, it demonstrates care and respect, fostering a positive work environment. Promoting nutrition awareness in the workplace is essential for employee well-being and productivity.

The Introduction to Political Science course offers a solid foundation for anyone keen to grasp the intricacies of political systems. By diving into the core concepts of political theory, governance, and the interplay of various political ideologies, students will be able to understand how societies are governed and how power is distributed. The course carefully dissects the structure and functioning of different political systems across the globe, giving learners insight into how these systems influence everyday life and global relations. With this knowledge, students will be better equipped to critically engage with current events and political discourse. Designed for those who wish to explore the subject of political science in a clear and structured manner, this course covers fundamental topics such as political philosophy, political institutions, policy-making, and the role of the state in modern society. Whether you are a student of political science or simply have an interest in the forces that shape our world, this course will provide the necessary tools to analyse and evaluate political structures and events with a more informed perspective. Through engaging lessons and accessible content, we aim to make political science approachable, stimulating, and enriching for all learners. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Political Science Module 2: Political Theories and Philosophies Module 3: Political Systems Module 4: International Relations Module 5: Political Economy Module 6: Public Policy Module 7: Current Topics in Political Science Learning Outcomes: Analyse political theories and philosophies for informed perspectives. Evaluate diverse political systems' structures and functions. Examine international relations, understanding global diplomatic intricacies. Interpret the intersection of economic principles and political structures. Appraise public policy, grasping its impact on societal dynamics. Engage critically with current political topics, fostering informed discourse. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Students of political science and related disciplines. Individuals interested in global affairs and diplomacy. Aspiring policymakers and analysts. Those seeking a comprehensive understanding of political systems. Professionals looking to deepen their political insights. Anyone intrigued by the interplay of politics and economics. Those aiming to engage in informed public policy discussions. Individuals with a passion for understanding current political dynamics. Career path Political Analyst Diplomat Public Policy Researcher International Relations Specialist Political Economist Government Policy Advisor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Data isn’t just for tech wizards anymore — it’s at the heart of smart business decisions. This course takes a light-footed yet sharp approach to show you how data shapes strategies, informs choices, and reveals what’s really going on behind the numbers. Whether you're managing a small team or eyeing growth opportunities, understanding the basics of business and data analytics can help you avoid the guesswork and focus on what truly drives performance. We’ve designed this course to make numbers less intimidating and more insightful. Through clear explanations and well-paced modules, you’ll grasp how data trends, patterns, and reports can support better decision-making across departments. If spreadsheets usually send you running, don’t worry — we keep things clear, logical, and surprisingly engaging. This course is for beginners, but the mindset you’ll develop is fit for any boardroom conversation. Learning Outcomes: Develop an understanding of the principles and practices of business and data analytics Learn effective strategies for problem framing and business process modelling Develop analytical skills for data preparation, evaluation, and deployment Understand how to exploit data to gain a competitive edge Be able to make informed decisions and navigate the complex and dynamic world of business and data analytics The "Business and Data Analytics for Beginners" course is designed to provide a comprehensive understanding of the principles and practices that underpin successful data analysis in a business context. Through engaging modules and real-world case studies, learners will gain insights into the basics of business and data analytics, advanced techniques for data preparation, evaluation, and deployment, and effective strategies for exploiting data to gain a competitive edge. By the end of the course, learners will be equipped with the knowledge and skills to make informed decisions and navigate the complex and dynamic world of business and data analytics. Whether you're a business professional looking to enhance your skills or a beginner looking to enter the world of data analysis, this course is a must-have for anyone interested in the world of business and data analytics. Business and Data Analytics for Beginners Course Curriculum Section 01: Business and Data Analytics Introduction to Business and Data Analytics Where are Insights Business Analytics Being Used Problem Framing Process Section 02: Business Process Model Business Process Modelling Outcome of the First Step Outcome of the Second Step Data Understanding How Do You Exploit Data that no One Else Has? Informational System Usually Section 03: Working on Data Data Preparation Evaluation Deployment Major Health Insurance Company Process How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business professionals looking to enhance their data analysis skills Beginners interested in the world of business and data analytics Business students interested in the field of data analysis Entrepreneurs looking to incorporate data analysis into their business practices Anyone interested in gaining a comprehensive understanding of data analysis in a business context Career path Data Analyst: £20,000 - £50,000 per year Business Analyst: £25,000 - £60,000 per year Marketing Analyst: £25,000 - £50,000 per year Financial Analyst: £25,000 - £70,000 per year Operations Analyst: £25,000 - £60,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Step into the fascinating world of HR analytics with our Learn Advanced Fundamentals of HR Dashboard Course, designed to transform how you visualise and interpret workforce data. This course guides you through the essential concepts of building and utilising HR dashboards that bring clarity to complex human resource metrics. From tracking employee performance trends to monitoring recruitment progress, you’ll discover how effective dashboards can illuminate insights that drive informed decision-making. Beyond the numbers, this course delves into creating dashboards that are not only informative but visually engaging, ensuring your reports communicate clearly to all stakeholders. Whether you are an HR professional, analyst, or manager, this course equips you with the knowledge to craft data stories that resonate. Prepare to sharpen your analytical thinking and present data with flair — all from the comfort of your screen, without the need for physical attendance. Learning Outcomes: Develop an understanding of the principles and practices of HR dashboard analysis Learn effective strategies for data index and page layout, HC analysis, BGV analysis, and more Develop analytical skills for predictive attrition and payroll analysis Understand how to utilise interactive and animated macro charts to gain insights on complex data sets Be able to make informed decisions and navigate the complex and dynamic world of HR analytics The "Learn Advanced Fundamentals of HR Dashboard" course is designed to provide a comprehensive understanding of the principles and practices that underpin successful HR dashboard analysis. Through engaging modules and real-world case studies, learners will gain insights into the basics of data analysis, advanced techniques for predictive attrition and payroll analysis, and effective strategies for utilising interactive and animated macro charts to gain insights on complex data sets. By the end of the course, learners will be equipped with the knowledge and skills to make informed decisions and navigate the complex and dynamic world of HR analytics. Whether you're an HR professional looking to enhance your skills or a beginner looking to enter the world of HR analytics, this course is a must-have for anyone interested in the world of HR dashboard analysis. Learn Advanced Fundamentals of HR Dashboard Course Curriculum Section 01: Introduction Section 02: Data Introduction Section 03: Data Index and Page Layout Section 04: HC Analysis Section 05: Data and Animated Macro Chart Section 06: Predictive Attrition Section 07: Vlookup and Analysis Section 08: BGV Analysis Section 09: Leave Analysis and Grouping Data Section 10: Bradford Factor Section 11: FNF Analysis and Exit Analysis Section 12: Learning and Development Analysis Section 13: Goal Seek and Payroll Analysis Section 14: Employee Profile Section 15: HR Update and HR Update Calendar How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals looking to enhance their data analysis skills Beginners interested in the world of HR dashboard analysis Business students interested in the field of HR analytics Entrepreneurs looking to incorporate data analysis into their HR practices Anyone interested in gaining a comprehensive understanding of HR analytics Career path HR Analyst: £25,000 - £50,000 per year HR Manager: £35,000 - £70,000 per year HR Business Partner: £35,000 - £90,000 per year HR Director: £70,000 - £150,000 per year Chief Human Resources Officer (CHRO): £100,000 - £250,000+ per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

The Executive Mini MBA will teach you all those things you learn from an MBA course that too in a shorter period. From learning theories to implying it in practical life, the course plan carries all the important aspects. This beneficial program will help you to gain in-depth knowledge about Economics and business. The administrative and managerial aspects of the business will become clearer to you. The course will also familiarise yourself with a wide variety of topics such as strategy planning, marketing strategy, resource management, etc. Most importantly, the course will play a significant role to develop the required leadership skill to lead a business organisation. By completing this course, you will become efficient enough for securing a high position in a business organisation.  Who is this Course for? This Executive Mini MBA course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Certification After successfully completing the course, you will be able to obtain the certificates. You can claim a PDF certificate by paying a little processing fee of £2. There is an additional fee to obtain a hardcopy certificate which is £9. Course Curriculum Module 1:- Business Planning and Analysis Business Planning Basics 01:00:00 Market Evaluation 01:00:00 Analyze Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Module 2: -Business Administration and Branding Introduction 00:15:00 Make Yourself Well Recognised Before Your Customers 00:30:00 Wow Your Customers 00:30:00 Develop a Personal Style 00:30:00 Use Creative Imageries to Catch the Attention 00:30:00 Be a Traditionalist, Not a Fad Chaser 00:15:00 Bringing Out the Purple Cow in Your Business 00:30:00 Conclusion 00:15:00 Module 3: - Business Succession Planning Getting Started 00:30:00 Succession Planning Vs. Replacement Planning 01:00:00 Preparing for the Planning Process 01:00:00 Initiating Process 00:00:00 The SWOT Analysis 01:00:00 Developing the Succession Plan 01:00:00 Executing the Plan 00:30:00 Gaining Support 00:30:00 Managing the Change 01:00:00 Overcoming Roadblocks 01:00:00 Reaching the End 01:00:00 Wrapping Up 00:15:00 Module 4: -Business Development Budgeting Businesses Budgeting Basics 00:15:00 Steps To Better Business Budgeting 00:15:00 How And What To Consider When Preparing A Business Plan And Budget 01:00:00 The Ins And Outs Of Corporate Budgeting 00:15:00 Including Social Business Budgets In The Plan 00:15:00 Impacts Of Debts On Business Budgets 00:15:00 Managing Business Budgets And Finances Together 01:00:00 Module 5: -Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Module 6:- Business Management Skills Business Plan Basics 00:30:00 The Executive Summary 01:00:00 The Mission Statement 00:30:00 Exploring Financial Needs 00:30:00 Evaluating Competition 01:00:00 The Troubles You Can Run Into Without The Proper Business Plan 00:30:00 Wrapping Up 00:15:00 Module 7: Project Management Introduction 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Managing A Budget 00:30:00 Taking Action - Execution of the Plan 01:00:00 Rules to Manage The Projects 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:30:00 Keeping It Moving Forward 01:00:00 Problems and Solutions in Project Management 01:00:00 Module 8: HR and Leadership Management Leader and HR Management 00:30:00 Commitment and HR Management 01:00:00 Team Management 00:30:00 Build A Mastermind Group 02:00:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Module 9: Business Systemization Introduction 00:30:00 The Idea of Systemizing Your Business 01:00:00 Why You Should Systemize Your Business 01:00:00 A Lesson Learned From The Book 'The E-Myth' 01:00:00 So, How Do I Create This Wonderful Business System? 01:00:00 Outsourcing As a Way of Systemizing Your Business 00:30:00 How to Keep It Growing: The Systemized Business 01:00:00 Some General Ideas To Consider As You Systemize Your Business 00:30:00 Conclusion 00:15:00 Module 10: - Business Ethics Fundamentals Getting Started To Business Ethics 00:15:00 What is Ethics? 01:00:00 Implementing Ethics in the Workplace 00:30:00 Employer/Employee Rights 01:00:00 Business & Social Responsibilities 01:00:00 Ethical Decisions 01:00:00 Whistle Blowing 00:30:00 Managerial Ethics 00:30:00 Unethical Behavior 00:30:00 Ethics in Business (I) 01:00:00 Ethics in Business (II) 00:30:00 Wrapping Up 00:15:00 Module 11: Sales Analysis and Sales What Is A Sales Funnel? 00:30:00 What is Internet Commerce 00:30:00 What Can I Sell 00:30:00 Clickbank 00:30:00 Drop Shipping 00:30:00 Affiliate Marketing 00:30:00 The Link Between Products, Key Words and Prospects 00:15:00 The Front-end and Back-end of Sales Funnels 00:30:00 Sales Funnel Success 00:30:00 Sales Funnel Planning 00:30:00 Putting Your Theory to Practice 00:30:00 Content Marketing 00:30:00 Article Marketing 01:00:00 Google's Adwords Program 00:30:00 Marketing Offline 00:30:00 Blogs 00:30:00 Social Media 00:30:00 Auto Responders 00:30:00 The Joint Venture 00:30:00 Measuring Success 00:30:00 Top Sales Funnel Products 00:30:00 Mock Exam Mock Exam- Executive Mini MBA 00:30:00 Final Exam Final Exam - Executive Mini MBA 00:20:00 Recommended Readings Recommended Readings - Executive Mini MBA 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Microsoft Project 2021 is a complete lifecycle project management tool that manages complex projects efficiently. This all-encompassing course molds you into an expert in project management with fundamentals to advanced techniques to handle projects of all sizes and gain confidence and proficiency in project planning, execution, and reporting.