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3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

ITIL® 4 Specialist: Create, Deliver and Support: In-House Training The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams Know how to create, deliver, and support services Organization and Culture Organizational Structures Team Culture Continuous Improvement Collaborative Culture Customer-Oriented Mindset Positive Communication Effective Teams Capabilities, Roles, and Competencies Workforce Planning Employee Satisfaction Management Results-Based Measuring and Reporting Information Technology to Create, Deliver, and Support Service Integration and Data Sharing Reporting and Advanced Analytics Collaboration and Workflow Robotic Process Automation Artificial Intelligence and Machine Learning CI / CD Information Model Value Stream Anatomy of a Value Stream Designing a Value Stream Value Stream Mapping Value Stream to Create, Deliver, and Support Services Value Stream for Creation of a New Service Value Stream for User Support Value Stream Model for Restoration of a Live Service Prioritize and Manage Work Managing Queues and Backlogs Shift-Left Approach Prioritizing Work Commercial and Sourcing Considerations Build or Buy Sourcing Models Service Integration and Management

Level 2 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

This course will show delegates how to appraise projects in Excel, incorporate and communicate updates as they happen and ultimately understand how to convert an opportunistic property investment into a core asset that can be sold on.

This comprehensive course is designed to offer insights into the fundamental concepts and principles of customer relationship management (CRM), encompassing its application in diverse commercial settings, the array of available CRM technologies, and the pivotal attributes characterizing CRM systems. It delves into the correlation between CRM and customer experience, explores the advantages of adopting CRM systems, and elucidates the foundational principles essential for effective CRM strategies. Upon successful completion, participants will gain proficiency in the following areas: Understanding the core concepts of customer relationship management. Exploring the commercial contexts in which CRM operates. Identifying various types of Customer Relationship Management Technology. Comprehending the key features integral to a CRM System. Analyzing the interconnectedness of CRM and Customer Experience. Recognizing the primary benefits associated with CRM implementation. Grasping the underlying principles that guide effective CRM practices. CRM (Customer Relationship Management) is the focal point of this course, covering its foundational concepts, principles, diverse technology types, commercial applications, and the pivotal relationship between CRM and customer experience. Additionally, the course will delve into the advantages associated with implementing a CRM system, providing a holistic comprehension of this vital business strategy. This course aims to provide an overview of the concepts and principles of customer relationship management, the commercial contexts in which it is used, the various types of CRM technology available, and the key features of a CRM system. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Customer Relationship Management Self-paced pre-recorded learning content on this topic. Understanding Customer Relationship Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CRM Manager Relationship Marketing Manager Customer Experience Manager Sales Operations Manager Customer Retention Specialist Business Development Manager Account Manager Customer Success Manager CRM Implementation Consultant Marketing Automation Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

***Limited Time Exclusive Bundle*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for a Business Law course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Business Law bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Business Law course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Business Law and help you along your learning journey. Advanced audio-visual learning modules of these Business Law courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Business Law, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Bundle Consists of the following Premium courses: Course 01: Business Law Course 02: Commercial Law 2021 Course 03: Law and Contracts - Level 2 Course 04: Compliance & Business Risk Management Course 05: GDPR Data Protection Level 5 Course 06: Level 3 Tax Accounting Course 07: Forex Trading Level 3 Course 08: Investment Course 09: Business Analysis Level 3 Course 10: Budgeting and Forecasting Course 11: Fraud Management & Anti Money Laundering Awareness Complete Diploma Course 12: Business Writing Course 13: Workplace Confidentiality Course 14: Workplace Health and Safety Diploma Benefits you'll get from choosing Apex Learning for this Business Law: Pay once and get lifetime access to 14 CPD courses including this Business Law Course Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited Business Law course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Business Law expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Module 1: Understanding Business Law Module 2: European Community Law Module 3: The Court System Module 4: Civil and Alternative Dispute Resolution Module 5: Contract & Business Law Module 6: Employment Law Module 7: Agency Law Module 8: Consumer Law and Protection Module 9: Law of Tort Module 10: Business Organisations Module 11: Company Law Module 12: Business Property Module 13: Competition Law CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Business Law bundle. Requirements Our Business Law course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Commercial plumbing is more than just pipework—it’s about project support, site safety, and compliance in large-scale environments. This 20-in-1 Commercial Plumber bundle was built for those ready to prove they can handle the pressure of high-volume installations and workplace expectations. Commercial contracts are competitive. Don’t let a skills gap cost you the role. 🔍 Description Whether you're applying to contractors, facilities firms, or major construction outfits, commercial plumbers are expected to bring more than just tools. They need to know the protocols, communicate with teams, and manage tasks in line with project goals. This bundle gives you a clear edge. With a rich mix of safety, communication, site operations, and purchasing knowledge, you'll walk into interviews with confidence—and proof that you're a reliable fit for commercial-scale environments. Get 20 in-demand certifications in one go, at a cost far lower than trying to piece it together one course at a time. The market won’t wait—act now and make your profile interview-ready. ❓ FAQ Q: Is this bundle suitable for new commercial plumbers? A: Yes. It’s designed to prepare both aspiring and current plumbers for commercial environments. Q: What industries does it align with? A: Construction, commercial property services, contract maintenance, and project-based plumbing work. Q: Will employers value these certificates? A: Absolutely—they show initiative, responsibility, and site-readiness across multiple disciplines. Q: Can this help with moving from domestic to commercial plumbing? A: Definitely—it introduces core non-technical skills often required in commercial settings. Q: How long do I have to complete the courses? A: There’s no time limit—study at your own pace with lifetime access.

Course Overview Gain a unique understanding of finance and international trade principles by taking this training for Applied Economics Level 2. A business or organisation needs to be able to analyse resources, costings, and trends in the marketplace to find success. With this advanced tuition, you will be able to fully appreciate these analytics and be capable of employing them in commercial situations. This Economics course provides a complete training curve with expert guidance in the methods needed to make intelligent business decisions, contributing in a significant way to the success of a company. You will be taught the foundations of microeconomics and macroeconomics, as well as the facts about international monetary barriers and current financial policies. Enrol now and prepare for the best and the worst that the commercial world can throw at you. This best selling Applied Economics Level 2 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Applied Economics Level 2 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Applied Economics Level 2 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Applied Economics Level 2 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Applied Economics Level 2, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Applied Economics Level 2 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Applied Economics Level 2 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course will help you to get precision and clarity in legal communication. In this course, you will learn legal terminology, contract drafting and courtroom language. From effective legal writing to negotiation skills, this course will cover everything to make you capable of articulating complex legal concepts with accuracy. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Get introduced to the language of contract law Understand the language of business and law Get to know the language of mergers and acquisitions Understand the contract language - legal referencing words and understanding clauses Know the language of contractual remedies Learn the language of real estate ( property law) Know the language of criminal law Understand the language of tort law ( civil responsibility) Learn the language of litigation ( court process) Know how to connect or to link words Understand professional email writing Learn meetings and negotiations Why Legal English Course right for you? This comprehensive online course will give you a broad understanding of commercial law part 1 components such as contract law, the language of contractual remedies, and contract language that includes legal referencing words and understanding clauses. You will be introduced to commercial law part 2 components - the language of business and company law, the language of mergers and acquisitions, and the language of intellectual property. In addition, this course will help you understand the essential non-commercial law elements, such as the language of criminal law, tort law, and litigation. By the end of the course, you will have solid knowledge in commercial and non-commercial law elements and gain the required skills to practice legal professionally. This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Legal English Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Commercial Law Part 1: Contract Law Introduction to the Language of Contract law Language of Contractual Remedies Contract Language - Legal Referencing Words Contract Language - Understanding Clauses Commercial Law Part 2: Business Formation & Restructuri9ng and Property Law Introduction to the Language of Business and Company Law Introduction to the Language of Mergers & Acquisitions Introduction to the Language of Intellectual Property Introduction to the Language of Real Estate (Property) Law Most Essential Non-Commercial Law Introduction to the Language of Criminal Law Introduction to the Language of Tort Law (Civil Responsibility) Introduction to the Language of Litigation (Court Process) Practical Legal/professional Skills & Final Exam Connecting (Or Linking) Words (Professional) Email Writing Meetings and Negotiating Who should take this course? This comprehensive legal English course for students and legal professionals course is suitable for those who wish to master commercial law part 1 (contract law) and part 2 ( business formation and restructuring and property law). It is ideal for those who want to pursue their career in the field of commercial and non-commercial law. Entry Requirements There are no academic entry requirements for this Legal English Course for Students and Legal Professionals, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Legal English Course for Students and Legal Professionals assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

LOOKING FOR: ADULT FICTION Nicky Lovick has worked as an editor for over twenty years, working for top five publishers. She is now an agent at WGM Talent, building the books list. She is looking for commercial fiction, from upmarket women’s fiction, bookclub, romance, domestic noir and psychological thrillers, to crime series. She loves hooky stories such as Freida McFadden’s The Housemaid and Turn of the Key by Ruth Ware set in confined settings, such as hotels. She’s always on the lookout for romcoms with a fresh, contemporary feel to them such as Emily Henry’s Book Lovers. Also historical fiction with a twist and sweeping family sagas. Nicky wants you to make her laugh, make her cry or keep her hooked.  Nicky would like you to submit a covering letter, 1-2 page synopsis and the opening three chapters of your manuscript in a single word document.  (In addition to the paid sessions, Nicky is kindly offering one free session for low income/underrepresented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Monday 13th October 2025