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Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. This course teaches basic communication terms and organization basics. Students will learn how to communicate effectively, motivate employees, overcome communication barriers, develop leadership habits, understand how communication flows within an organization, develop networks, and identify the roles that individuals fulfill in an organization. Course activities also cover applying technology to organizational communication, discussing innovation and change, examining how environmental context affects communication, and discussion how power and politics affect an organization. Students will also learn how to manage change, stress, conflict, and empower individuals. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Prerequisites This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. 1. Communication basics Effective communication Organizational management Organization types and characteristics Communication flow 2. Leadership and motivation Communication and leadership Communication and motivation 3. Relational context and organizations Relational context Relationships and organizations 4. Technology in the workplace Workplace technology Impact of technology Technology guidelines 5. Context, stress, and managerial tools Environmental context Stress and communication 6. Innovation and change Aspects of innovation Aspects of change 7. Power, politics, and diversity Power and communication Diversity and communication Empowerment and communication Additional course details: Nexus Humans Organizational Communication training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Organizational Communication course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

SAFe® for Government: Virtual In-House Training Transitioning to Lean-Agile practices for building technology-based capabilities is especially challenging in the government context. But issues of legacy governance, contracting, and organizational barriers can be overcome with the right information and strategies. During this course, attendees will learn the principles and practices of the Scaled Agile Framework® (SAFe®), how to execute and release value through Agile Release Trains, and what it means to lead a Lean-Agile transformation of a program inside a government agency. Attendees gain an understanding of the Lean-Agile mindset and why it's an essential foundation for transformation. They'll also get practical advice on building high-performing, multi-vendor Agile teams and programs, managing technology investments in Lean flow, acquiring solutions with Agile contracting, launching the program, and planning and delivering value using SAFe®. Attendees also learn how specific leadership behaviors can drive successful organizational change in government. What you will Learn To perform the role of a SAFe® for Government leader, you should be able to: Transition government programs from traditional software and systems development models to Lean-Agile and DevOps mindsets, principles, and practices using SAFe® Adapt technology strategy, budgeting and forecasting, acquisition, compliance, and governance processes to flow-based practices using emerging government guidelines Organize government programs into one or more Agile Release Trains (ARTs) and execute in Program Increments (PIs) Explore Large Solution coordination in a government and multi-vendor environment Identify and internalize the mindset and leader behaviors essential to successful Lean-Agile transformation Follow success patterns for SAFe® implementations adapted to the government context Build a preliminary outline of next steps to begin and / or accelerate the SAFe® implementation in your program or agency Advancing Lean-Agile in government Embracing a Lean-Agile mindset Understanding SAFe® Principles Creating high-performing Agile teams and programs Planning with cadence and synchronization Delivering value in Program Increments Mapping the path to agency and program agility Leading successful change

The Negative Thought Pattern Interrupt does exactly what it says Course curriculum 1 Welcome to the course! Welcome from Simon Lee Maryan, Course Creator What is the Immediate Care Process? CPD Accreditation About the Course Creator How to Navigate this course What Are Your Initial Outcomes Individual Change Readiness Assess 2 Part 1 - Theory Part 1 - Introduction Video 3 Bonus Module 1: Psychological and Physiological Effects of Stress Lesson BM1.1: Stress and Work Lesson BM1.2: Types of Stress and Causes Lesson BM1.3: Physical Effects of Stress - Musculoskeletal Lesson BM1.4: Physical Effects of Stress - Respiratory Lesson BM 1.5: Physical Effects of Stress - Cardiovascular Lesson BM 1.6: Physical Effects of Stress - Endocrine Lesson BM 1.7: Physical Effects of Stress - Gastrointestinal Lesson BM 1.8: Physical Effects of Stress - Nervous Lesson BM 1.9 - Psychological Effects of Stress 4 Bonus Module 2: Psychological and Physiological Effects of Fatigue Lesson BM 2.1: Definition of Fatigue Lesson BM 2.2: Types of fatigue and Causes Lesson BM 2.3: Psychological Effects of Fatigue Lesson BM 2.4: Methods to Manage Stress and Fatigue 5 Module 1: Foundation Theory Lesson 1.1: The Principles for Success Lesson 1.2: Creating Outcomes with Positive Effect Lesson 1.3: Cause and Effect Lesson 1.4: The Mind-Body Connection Lesson 1.5: Neurological Connections Lesson 1.6: The Presuppositions for Life 6 Module 2: Communication Principles and Skills Module 2: Introduction Video Lesson 2.1: A Communication Model Lesson 2.2: Observing Body Language and Non-Verbal Communication Lesson 2.2.1: Behavioural Profiling Aide Memoire Lesson 2.2.2: Basic Behavioural Profiling Exercises Lesson 2.3: Rapport - What is it, how do we build and maintain it? Lesson 2.4: Our Senses and Language Lesson 2.4.1: Exercise - Sensory Preference Lesson 2.4.1 - Exercise Worksheet Lesson 2.5: Predicate Language Module 2 Assessment 7 Module 3: The Limbic System, Memory and Brain Activity Lesson 3.1: How the Limbic System Affects Memory Lesson 3.1.1: Memory Graphics - Downloads Lesson 3.2: Perceptual Blindness and Conscious Overload Lesson 3.3: Brain Activity and Brain Waves Lesson 3.4: Circadian Rhythm Lesson 3.4.1: Exercise Worksheet - Sleep Diary Lesson 3.5:Ultradian Rhythm Module 3 Assessment 8 Module 4: Influences on Your State of Mind, Emotions, Beliefs and Decisions Lesson 4.1: Influences on Your State of Mind Lesson 4.2: Emotional Response vs Decisions Lesson 4.3: Beliefs Lesson 4.4: Identifying Limiting Beliefs Lesson 4.4.1: Exercise Worksheet - Identify Your Limiting Beliefs Lesson 4.5: Limiting Beliefs - Framing Principle, Frame of Reference Lesson 4.5.1: Reframing, Schemas, Meaning Lesson 4.5.2 - Exercise Worksheet - Identify Your Frames of Reference, Schemas and Meaning Lesson 4.6: Values Lesson 4.6.1: Values Exercise Video Explanation Lesson 4.6.1 - Values Exercise WorkSheet Lesson 4.6.2: Beliefs Behind Your Values Video Explanation Lesson 4.6.2 - Exercise Worksheet 2 - Beliefs Behind Your Values Module 4 Assessment 9 Module 5: Behavioural Change Module 5: Introduction Video Lesson 5.1: The Behavioural Change Learning Cycle Behavioural Change Learning Cycle - Video Explanation Behavioural Change Learning Cycle PDF Lesson 5.2: The Intentional Change Model Lesson 5.2.1: Reflective Exercise - Who Helped Me and Who Tried Lesson 5.3: The Intentional Change Model Cont. Module 5 Assessment 10 Part 2 - Techniques Part 2 - Techniques Introduction 11 Module 6: Negative Thought Pattern Interrupt Lesson 6.1: Negative Thought Pattern Interrupt - What Is It? Lesson 6.2: NTPI - The Process Overview Lesson 6.3: NTPI - The Process in Detail Lesson 6.4: NTPI - Live Video Demo with Client 12 Module 7: The Whole Brain State Lesson 7.1: The Whole Brain State (WBS) - Description Lesson 7.2: WBS - The Process Lesson 7.3: The Whole Brain State - Live Video Demo with Client 13 Module 8: Anchoring Lesson 8.1: Brief History of Anchoring Lesson 8.2: Uses of Anchoring Lesson 8.4.1: Icarus Anchoring Process - PDF Download Lesson 8.4: The Anchoring Process Lesson 8.5: Anchoring - Live Video Demo with Client Lesson 8.6: Hot to Bring All Three Techniques Together 14 Bonus Module 3: Personal Needs Lesson B3.1: How are Your Personal Needs Being Fulfilled? Lesson B 3.2 - Exercise Worksheet - Hierarchy of Needs 15 Next steps More resources for you Before you go...

The NASM Certified Nutrition Coach (CNC) is your education solution for guiding clients toward optimal nutrition choices for health- and wellness-related outcomes. The course arms you with evidence-backed nutrition science that has been peer-reviewed by multiple experts in the industry. It also teaches you how to use behavior change and coaching strategies with your clients to develop long-lasting weight loss and healthful nutrition habits.

This qualification is a MASTERS level Qualification. On completion you will receive the LEVEL 7 DIPLOMA IN STRATEGIC MANAGEMENT AND LEADERSHIP PRACTICE AWARDED BY THE CHARTERED MANAGEMENT INSTITUTE.

Business Analysis Fundamentals: In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals to pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™). This course teaches participants the overall process of business analysis and where it fits in the bigger picture of the project life cycle and the business context. The course is interactive and combines discussion, active workshops, and demonstrations of techniques. The goal is bottom-line results that cut through the real-world problems facing people seeking to improve the way they operate to develop new and improved systems and products or otherwise deliver results through project performance. What you will Learn At the end of this program, you will be able to: Define the solution scope Work with the development team in the systems testing stage Ensure the solution is usable in the business environment Foundation Concepts Defining the business analyst (BA) function The role of the BA as change agent An introduction to the BABOK® Guide BA roles and relationships through the project life cycle (PLC) Business Analysis Planning and Monitoring Overview of business analysis planning and monitoring (BAP&M) Business analysis planning and monitoring - process and tools Business analysis planning and monitoring - roles and responsibilities Business analysis planning and monitoring - governance, information management, and performance improvement Elicitation and Collaboration Overview of elicitation and collaboration Elicitation and collaboration techniques Requirements Life Cycle Management Overview of requirements life cycle management Requirements life cycle management task details Strategy Analysis Overview of strategy analysis Analyze current state Define future state Assess risks Define change strategy Requirements Analysis and Design Definition Overview of requirements analysis and design definition (RA&DD) The anatomy of requirements RA&DD task descriptions RA&DD techniques Solution Evaluation Overview of solution evaluation Solution evaluation tasks Solution evaluation in development stages Underlying Competencies Overview of underlying competencies (UC) Underlying competencies

The objective of the OTHM Level 3 Foundation Diploma for Higher Education Studies is to provide learners with a foundation to provide an entry route to UK and international university courses. It is designed to ensure that each learner is equipped with knowledge of study skills, mathematics, computing, society and culture, business and accounting, providing the knowledge and skills to adapt rapidly to change and progress with their learning. Successful completion of the Level 3 Foundation Diploma for Higher Education Studies provides learners with the opportunity to progress to further study or employment. Program Overview Key Highlights Program Duration: 9 Months (Can be fast tracked) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Direct entry into Year 1 of a three-year UK Bachelor's degree LSBR Alumni Status No Cost EMI Option Top Skills You Will Learn The programme ensure that each learner is equipped with knowledge of study skills, mathematics, computing, society and culture, business and accounting, providing the knowledge and skills to adapt rapidly to change and progress with their learning. Who is this course for? Working Professionals, O-Level holders, professionals working in Education and Training Institutions, Human resource consultants

he objective of the OTHM Level 3 Foundation Diploma in Accountancy is to provide learners with a foundation for a career in a range of organisations in relation to financial management and accountancy. It is designed to ensure that each learner is equipped with knowledge of accountancy, and the skills to adapt rapidly to change and progress with their learning. Successful completion of the Level 3 Foundation Diploma in Accountancy provides learners with the opportunity to progress to further study or employment. Program Overview Key Highlights Program Duration: 6 Months (Can be fast tracked) Program Credits: 60 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Direct entry into Year 1 of a three-year UK Bachelor's degree LSBR Alumni Status No Cost EMI Option Top Skills You Will Learn The programme provide learners with a foundation for a career in a range of organisations in relation to financial management and accountancy. You would get equipped with knowledge of accountancy, and the skills to adapt rapidly to change and progress with your learning. Who is this course for? Working Professionals, O-Level holders, professionals working in range of industries looking for a career in finance and accountancy

Vendor Relationship Management: On-Demand A successful project is dependent upon the contribution of vendors. After the selection and procurement of a vendor has occurred, the project manager assumes the responsibility for managing the vendor relationship. Managing vendor performance and the vendor relationship can make or break a project. Through case scenarios and an interactive workshop approach, this program deals with the challenging task of delivering a successful project involving significant vendor contributions. What You Will Learn You'll learn how to: Determine stakeholder interests, impact on the project, and requirements Explain the process of planning for and preparing a contract Describe best practices for managing the quality of products and services Identify key techniques for managing vendor relationships Take proactive steps to ensure good working relationships with third parties Emphasize quality in the work performed by external resources Engage in requirements gathering and management Understand Agreements, Statements of Work, Letters of Intent and Contracts Develop an effective contract change control process Discuss the steps for closing a contract Getting Started Introductions Course structure Course goals and objectives Stakeholder Relationships Identifying stakeholders Planning stakeholder management Managing stakeholder engagement Controlling stakeholder engagement Event: Worksheet: What Are Your Issues with Stakeholders? Understanding the Procurement Process Planning procurement management Conducting procurements Controlling procurements Closing procurements Event - Discuss the project's outsourced scope and qualities of an ideal vendor and customize a set of criteria for this project including descriptions and weightings Requirements Gathering and Management Requirements gathering Requirements management Managing relationships Contract change control Change management Event - Small Group Activity: Identifying Gaps in the Requirements Process Agreements, Statements of Work, Letters of Intent and Contracts Contract controls Agreements Contracts Negotiations Closing the contract Contract termination Procurement Audits and Lessons Learned Event - Class Activity: Win-Win Negotiating Summary and Next Steps What did we learn, and how can we implement this in our work environments?