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Level 7 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 145 CPD Points|CPD & CiQ Accredited

In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service - The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company.  What do you learn from the course? You'll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course. What You'll Learn STOP Losing Money Due to Poor or Average Customer Service! $$$ Make MORE Money from Each Customer! $$$ SAVE a Fortune in Advertising Dollars! $$$ Get MORE Referrals! $$$ Solve Problems FAST! Retain Existing Customers! Learn How to Create an Outstanding Customer Service Experience Learn the 5 Tenets of TQM Avoid the 10 Deadly Sins of Customer Service! How to Handle Difficult Customers like a PRO! ... and MUCH More!!! Why You Should Choose 'Outstanding Customer Service - The Ultimate Guide' Access from all types of devices with internet access and optimum screen size 2.5 hours of video lessons 1 full-length 1 resource to download A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Learning the ways of minimizing loss due to average or poor customer service Understanding how to handle difficult customers Learning to create an excellent customer service experience Avoiding the mistakes and errors in customer service Gaining knowledge of handling customers for retention Who Is This Course For? The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course. Requirements Basic / Simple Computer Skills Basic English Career Path With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company. Outstanding Customer Service - The Ultimate Guide! WHY Customer Service Is CRITICAL To Your Business! FREE 00:05:00 Good Isn't Good Enough! FREE 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00

11-in-1 CPD QS Bundle | 120 CPD Points | Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift | Lifetime Access | Customer Support | Enrol Now

2 QLS Endorsed Courses | CPD Certified | Free PDF & Hard Copy QLS Certificates | 180 CPD Points | Lifetime Access

To provide the knowledge and skills required to perform an internal audit of part of a quality management system based on ISO 9001 and report on the effective implementation and maintenance of the management system in accordance with ISO 19011.

Enhance your cleaning, housekeeping, and maintenance skills with our British Cleaning, Housekeeping, and Maintenance Level 5 Diploma. Ideal for professional cleaners, housekeepers, maintenance workers, facility managers, and more.

In today’s competitive market, understanding how to effectively test products is crucial for ensuring quality and customer satisfaction. This course delves into the essential strategies that businesses use to evaluate the performance, safety, and usability of their products before they reach the market. Through in-depth modules, you will learn the step-by-step process of designing and conducting product tests, from initial concept to final evaluation. Whether you are new to product testing or looking to refine your knowledge, this course will equip you with the necessary tools to approach testing with confidence. By focusing on the most reliable testing methodologies and real-life case studies, you’ll gain insights into market-leading techniques and learn how to apply them in any industry. This course will also introduce you to various testing tools and technologies, helping you stay ahead in an ever-evolving market. With a focus on quality, accuracy, and consumer satisfaction, you’ll understand how to assess products from multiple perspectives. Ready to take your product testing knowledge to the next level? Get ready to explore strategies that are critical for ensuring your product’s success. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Product Testing Module 2: Types of Product Tests Module 3: Planning and Executing Product Tests Module 4: Testing Tools and Equipment Module 5: Interpreting Test Results Module 6: Compliance and Standards Module 7: Preventing Failure and Surprises Module 8: Communicating Test Results Module 9: Continuous Improvement Through Testing Learning Outcomes: Demonstrate proficiency in diverse product testing methodologies. Execute tests with precision, adhering to industry standards. Effectively communicate test results for informed decision-making. Develop strategies to prevent failures and surprises in product testing. Navigate compliance requirements to ensure product quality. Implement continuous improvement practices for evolving testing strategies. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Quality assurance professionals Product development teams Manufacturing engineers Regulatory compliance specialists Aspiring product testers Professionals seeking testing expertise Individuals entering quality control roles Those aiming for a career in product compliance Career path Quality Assurance Specialist Product Tester Compliance Analyst Manufacturing Engineer Test Engineer Quality Control Inspector Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Level 7 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

In the fast-paced world of business, effective commercial management is crucial for driving success and ensuring sustainable growth. Our Commercial Management Training course is meticulously designed to equip you with the essential skills and knowledge to excel in this dynamic field. This course is ideal for professionals seeking to enhance their commercial expertise and advance their careers. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Commercial Management Training curriculum, learners will gain essential skills and knowledge to excel in managing commercial operations effectively. They will learn about the fundamental concepts of commercial management and the importance of building strong relationships with partners and customers. Through exploring topics like partnership agreements, budgeting, and cash flow management, learners will develop the expertise needed to handle financial aspects confidently. Negotiation skills will be honed, along with strategies for managing commercial risks and projects efficiently. Understanding customer relationships, including their lifecycle, and the roles of shareholders will enhance their ability to drive business success. Furthermore, learners will grasp the intricacies of loans, debts management, and the relevant commercial legislations. Overall, this curriculum equips individuals with a comprehensive understanding of commercial management principles and practices to thrive in diverse business environments. Course Curriculum Module 01: Introduction to Commercial Management Module 02: Commercial Relationship Part-1 Module 03: Commercial Relationship Part-2 Module 04: Partnership and Agreements Module 05: Budget Management Module 06: Cash Flow Management Part- 1 Module 07: Cash Flow Management Part- 2 Module 08: Negotiation Module 09: Commercial Risk Management Module 10: Commercial Project Management Module 11: Customer Relationship Management (CRM) Part-1 Module 12: Customer Relationship Management (CRM) Part-2 Module 13: Managing Customer Lifecycle Module 14: Roles of Shareholders in Commercial Management Module 15: Loans and Debts Management Module 16: Commercial Legislations Learning Outcomes: Analyze commercial relationships for optimal business outcomes and partnerships. Implement effective budget and cash flow management strategies. Demonstrate proficient negotiation skills in commercial transactions. Identify and mitigate commercial risks to safeguard business interests. Execute commercial project management techniques for project success. Apply customer relationship management strategies to enhance customer satisfaction. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business professionals seeking to enhance commercial management skills. Individuals aiming for career growth in commercial management roles. Entrepreneurs looking to improve their understanding of commercial operations. Graduates aspiring to enter the field of commercial management. Anyone interested in mastering commercial management principles. Career path Commercial Manager Business Development Manager Contract Manager Commercial Analyst Customer Relationship Manager Commercial Law Consultant Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking to enhance your Hospitality Marketing Manager skills? If yes, then you have come to the right place. Our comprehensive course on Hospitality Marketing Manager will assist you in producing the best possible outcome by mastering the Hospitality Marketing Manager skills. The Hospitality Marketing Manager course is for those who want to be successful. In the Hospitality Marketing Manager course, you will learn the essential knowledge needed to become well versed in Hospitality Marketing Manager. Our Hospitality Marketing Manager course starts with the basics of Hospitality Marketing Manager and gradually progresses towards advanced topics. Therefore, each lesson of this Hospitality Marketing Manager course is intuitive and easy to understand. Why would you choose the Hospitality Marketing Manager course from Compliance Central: Lifetime access to Hospitality Marketing Manager course materials Full tutor support is available from Monday to Friday with the Hospitality Marketing Manager course Learn Hospitality Marketing Manager skills at your own pace from the comfort of your home Gain a complete understanding of Hospitality Marketing Manager course Accessible, informative Hospitality Marketing Manager learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Hospitality Marketing Manager Study Hospitality Marketing Manager in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Hospitality Marketing Manager Course Hospitality Marketing Manager Curriculum Breakdown of the Hospitality Marketing Manager Course Course Outline: Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in the Hospitality Industry Module 04: The Process of Development and Training in the Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in the Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in the Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Hospitality Marketing Manager course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Hospitality Marketing Manager. It is also great for professionals who are already working in Hospitality Marketing Manager and want to get promoted at work. Requirements To enrol in this Hospitality Marketing Manager course, all you need is a basic understanding of the English Language and an internet connection. Career path Digital Marketing Manager: £30,000 to £60,000 per year Social Media Manager: £25,000 to £45,000 per year Content Marketing Specialist: £25,000 to £45,000 per year Event Marketing Manager: £28,000 to £50,000 per year Brand Manager (Hospitality Industry): £35,000 to £60,000 per year Sales and Marketing Manager (Hospitality Sector): £35,000 to £65,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each