26914 Courses delivered Online

[vc_row][vc_column][vc_column_text] Description: Regardless of whether you're new to the business and want to explore the basics of kitchen management, or want to know the secrets to a well-run kitchen to advance your career, this course will enable you to enhance your professional knowledge and skills in kitchen operations management. Want to know what makes a great restaurant manager? You'll be set up to look for work in a variety of settings, including eateries, school cafeterias, private enterprises, and establishments. This kitchen management course introduces you to the fundamentals of kitchen management. You'll explore the key components that must be considered when planning a kitchen, from kitchen utensils to the different types of eatery and kitchen health and safety. You will also find out about the work flow process, professional kitchen equipment and how this influences the kitchen plan and design. Next, you will learn about food safety and the food handling process, such as the observance of proper hygiene codes and habits. Finally, you will be introduced to healthy eating habits and the secrets of outdoor cooking. Who is the course for? New chefs. Returning chefs who want to brush up on their knowledge that has become rusty and enhanced their kitchen management skills. College student. Single parent. Parents who want to cook more healthy food for children and need a starting point. Anyone who is interested in cooking and kitchen management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. After successful completion of the course, our students can buy an Accredited Certificate of Achievement from John Academy. The certificate will be given in PDF format. If any of our students want a hard copy of the certificate, it is available for an additional fee. Career Path: Kitchen Management Course is a useful qualification to possess, and would be beneficial for the following professionals: Kitchen Manager. Kitchen Assistant. Food service manager. Executive Chef. Restaurant manager. School cafeteria manager. [/vc_column_text][/vc_column][/vc_row] Module 01 Buying Kitchen Equipment: Tips And Tricks To Save Money 01:00:00 The Well Equipped Kitchen 00:15:00 Take Inventory 01:00:00 Be Wary Of The Latest Trends 01:00:00 Inexpensive Vs. Cheap 00:15:00 Needing Vs. Wanting 01:00:00 Module 02 Comparison Shopping 01:00:00 How To Find The Best Deals 01:00:00 Secrets Of Outdoor Cooking Recipes 01:00:00 Once A Month Cooking Recipes 00:15:00 Mother's Day Cooking Made Easy 01:00:00 Mardi Gras Cooking Cajun Style 00:30:00 Learn To Cook Italian Food On Vacation 01:00:00 Cooking With A Dutch Oven 01:00:00 Module 03 Recipes Of Italian Vegetarian Cooking 01:00:00 Home Cooking Network: An Array Of Recipes 00:30:00 America's Home Cooking: The Television Program 01:00:00 A Wonderful Experience With Outdoor Cooking Burners 00:30:00 Cooking For Sunday Dinner 01:00:00 Healthy Cooking Oils 01:00:00 Cooking Cajun Food 01:00:00 Paula's Home Cooking Recipes 00:30:00 Module 04 The Importance Of Eating A Healthful Vegetarian Diet 01:00:00 Italian Food On A Date 00:30:00 The History Of Pasta In Italian Food 01:00:00 Review Of Different Vegetarian Cooking Shows 00:30:00 Italian Cooking Brochutto 01:00:00 Cooking Christmas Cookies 01:00:00 Back To Beginning For President's Day Cooking 00:30:00 Microwave Bacon Cooking Equipment 00:30:00 Module 05 Cheap Italian Food In Milan 01:00:00 Chinese Cooking Wok 01:00:00 7 Useful Cooking Tips And Hints 01:00:00 Down Home Cooking 00:30:00 Italian Cooking School 00:30:00 Cooking Games 00:30:00 Italian Cooking Recipes 00:30:00 French Cooking Holidays 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Kitchen Management Course 00:20:00 Final Exam Final Exam- Kitchen Management Course 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

The comprehensive Anxiety Management Course has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Anxiety Management Course today, and learn from the very best the industry has to offer! This best selling Anxiety Management Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Anxiety Management Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Anxiety Management Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Anxiety Management Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Anxiety Management Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Anxiety Management Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Anxiety Management Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Overview Change in life is inevitable, but you can learn to genuinely embrace it and help others to adopt a better lifestyle. This unique course will give you certified training on handling profound change and dealing with the potential consequences of it. The Change Management Level 3 course consists of a robust set of online learning modules that covers all aspects of a change cycle, which can be used in any appropriate situation. From this groundwork, you will be taught how to deal with extreme reactions to transformation or modifications, which includes anger and stress management. This is the ideal training for any kind of Change Manager. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Change Management Level 3. It is available to all students, of all academic backgrounds. Requirements Our Change Management Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 11 lectures • 01:20:00 total length •Course Overview: 00:05:00 •What is Change?: 00:10:00 •The Change Cycle: 00:05:00 •The Human Reaction to Change: 00:05:00 •The Pace of Change: 00:10:00 •The Four Room Apartment: 00:05:00 •Dealing with Resistance: 00:05:00 •Adapting to Change: 00:10:00 •Strategies for Dealing with Anger: 00:10:00 •Managing Stress: 00:15:00 •Assignment - Change Management Level 3: 2 days

The hospitality industry is one of the most dynamic and customer-focused sectors in the world. This CPD-accredited Level 2 Hospitality Management course offers a detailed look into the core functions that drive success across hotels, resorts, and hospitality businesses. From front office operations to food and beverage management, each module is crafted to give learners a deep understanding of how hospitality services are planned, delivered, and evaluated. Whether it's overseeing guest services or managing housekeeping, this course gives learners a structured framework to explore the key components that keep hospitality running smoothly. You’ll also explore vital areas such as recruitment and staff development, service quality, and customer satisfaction—cornerstones of effective hospitality management. With focused lessons on marketing, accounting, and the growing influence of digital technology in e-hospitality, this course delivers insightful content to support your development in the field. Course Curriculum: Module 1: Introduction to Hospitality Management Module 2: An Overview of Hotel Industry Module 3: The Process of Selection and Recruitment in the Hospitality Industry Module 4: The Process of Development and Training in the Hospitality Industry Module 5: Management of Front Office Operations Module 6: Management of Housekeeping, Engineering and Security Operations Module 7: Management of Food and Beverage Operations Module 8: Management of Service Quality in the Hospitality Industry Module 9: Marketing in Travel and Tourism Business Module 10: Accounting in the Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Hospitality Management Level 2 - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Hospitality Management Level 2 - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Hospitality Management Level 2 - CPD Accredited training.

Starting a Level 3 Operations Management study can be a crucial step on the road to a rewarding career, particularly in the UK where the subject is expanding rapidly. In companies of all sizes, operations management is essential to process optimization and efficiency maximisation. Gaining an understanding of fundamental ideas like resource allocation, supply chain management, and quality control can open up a wide range of career options in industries like manufacturing and service provision. The typical yearly compensation for professionals with operations management abilities is between £25,000 and £40,000. Data shows that there is a consistent need for operations management skills, which is indicative of the continued significance of improving productivity and simplifying operations in the cutthroat business environment of today. Don't pass up the opportunity to start a satisfying and successful professional path by enrolling in a Level 3 Operations Management course. Key Features This Operations Management Level 3 Course Includes: This Operations Management Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Operations Management Level 3 Course: Module 01: Overview of Operations Management Module 02: Project Management Essentials Module 03: Business Growth and Succession Strategies Module 04: Efficient Process Management Module 05: Optimization of Supply Chain Module 06: Operations Planning and Forecasting Module 07: Effective Procurement and Purchasing Strategies Module 08: Streamlining Manufacturing and Delivery Operations Module 09: Principles of Quality Management Module 10: Risk Management and Recovery Strategies Module 11: Performance Evaluation and Enhancement Module 12: Talent Development and Management Module 13: Enhancing Communication Skills Module 14: Advanced Negotiation Techniques Module 15: Strategies for Conflict Management Module 16: Stress Reduction Techniques Module 17: Time Optimization Strategies Module 18: Business Environmental Factors Module 19: Refining Business Writing Skills Learning Outcomes After completing this Operations ManagementCourse, you will be able to: Evaluate operations for enhanced efficiency through process optimization and strategic planning. Apply risk management principles to ensure resilience and swift recovery strategies. Demonstrate proficiency in procurement, purchasing, and supply chain optimization techniques. Utilise talent management strategies for effective team development within operations. Enhance communication skills, including advanced negotiation and conflict management techniques. Employ stress reduction and time optimization strategies in operational environments. Certification After completing this Operations Management Level 3course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Operations Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Operations Management. Moreover, this course is ideal for: Professionals seeking comprehensive operations management knowledge and skill enhancement. Business managers can enroll this Operations Management Course Individuals aspiring to optimise processes and supply chains can enroll this Operations Management Course Those interested in talent development, performance evaluation, and strategic business growth. Professionals desiring a holistic understanding of risk management and recovery strategies. Requirements There are no requirements needed to enrol into this Operations Managementcourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Operations Management course. Career path After finishing this Operations Management Level 3 course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Operations Management are: Operations Manager - £35K to £65K/year. Supply Chain Analyst - £25K to £45K/year. Project Manager - £30K to £60K/year. Procurement Specialist - £25K to £50K/year. Quality Assurance Manager - £30K to £55K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Register on the Line Management today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Line Management is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Line Management Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the Line Management, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Line Management Introduction to Line Management 00:19:00 Module 02: Coaching and Mentoring Coaching and Mentoring 00:23:00 Module 03: Supervising, Motivating and Counselling Supervising, Motivating and Counselling 00:21:00 Module 04: Talent Management Talent Management 00:19:00 Module 05: Effective Communication Skills Effective Communication Skills 00:20:00 Module 06: Performance Appraisal Management Performance Appraisal Management 00:20:00 Module 07: Stress Management Stress Management 00:19:00 Module 08: Prioritising and Time Management Prioritising and Time Management 00:20:00 Module 09: Employee Relations Employee Relations 00:19:00 Module 10: Handling Conflict Handling Conflict 00:21:00 Module 11: Employment Law for Line Managers Employment Law for Line Managers 00:21:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview This comprehensive course on Financial Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Financial Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Financial Management. It is available to all students, of all academic backgrounds. Requirements Our Financial Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 10 lectures • 02:55:00 total length •Introduction To Financial Management: 00:10:00 •Fundamentals Of Budgeting: 00:18:00 •The Balance Sheet: 00:15:00 •Income Statement: 00:12:00 •The Cash Flow Statement: 00:14:00 •Statement of Stockholders' Equity: 00:12:00 •Analysing and Interpreting Financial Statements: 00:50:00 •Inter-relationship between All the Financial Statements: 00:16:00 •International Aspects of Financial Management: 00:28:00 •Assignment - Financial Management: 00:00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The construction industry is a vital component of the UK economy, contributing £117 billion annually and employing over 2.4 million people. However, with increasing complexities and stringent regulations, professionals in this field face numerous challenges. Are you looking to enhance your skills and knowledge in construction management, structural engineering, or quantity surveying? Do you aspire to stay ahead in this competitive industry? This Construction Management, Structural Engineering & Quantity Surveying bundle offers a wide range of courses designed to equip you with the essential knowledge and practical skills required in the construction industry. From construction management and architectural studies to structural drawing interpretation and quantity surveying, this bundle covers a diverse array of topics. Additionally, it provides valuable insights into specialized areas such as HVAC, bricklaying, cost estimation, green building standards, and health and safety regulations. But that's not all. When you enrol in Construction Management, Structural Engineering & Quantity Surveying Online Training, you'll receive 20 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses are Included in This Construction and Structural Engineering Bundle: Course 01: Diploma in Construction Management Course 02: Read Construction & Structural Drawing Like Expert Course 03: Construction Industry Scheme (CIS) Course 04: Building Quantity Surveying Diploma Course 05: Architectural Studies Course 06: Autocad Electrical Design Course 07: Heating, Ventilation & Air Conditioning (HVAC) Technician Course 08: Bricklaying Course 09: Construction Cost Estimation Diploma Course 10: WELL Building Standard Course 11: LEED Green Associate Course 12: LEED V4 - Building Design and Construction Course 13: Professional Interior Design & Construction Course 14: LOLER Training Course 15: Lone Worker Safety Course 16: Working At Height Course 17: RIDDOR Training Course 18: Site Management Safety Training Scheme (SMSTS) Course 19: Level 3 Health and Safety with First Aid at Work Diploma Take charge of your future in construction. Whether you're looking to launch a new career or upskill for new opportunities, this bundle provides the perfect foundation. Enroll today and take the first step towards a rewarding career in construction! Learning Outcomes of Construction Management Gain a thorough understanding of construction management principles. Develop the ability to read and interpret construction drawings effectively. Master the fundamentals of quantity surveying and cost estimation. Acquire specialized skills in areas like electrical design and HVAC systems. Learn about sustainable building practices and green building standards. Obtain essential health and safety qualifications for the construction workplace. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of this bundle Get a free student ID card with this Training program (£10 postal charge will be applicable for international delivery) This training course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the course materials This course comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Diploma in Construction Management Module 01: Introduction To Construction Management Module 02: Project Life Cycle And Success Module 03: Cost Management Module 04: Preliminary Site Investigation And Site Organisation Module 05: Site Management Module 06: Cost Estimation Module 07: Elements And Factors Influencing Cost Estimation Module 08: Planning And Management Of Equipment Module 09: Construction Materials Management Module 10: Vendor Analysis In Construction Management and much more... Course 02: Read Construction & Structural Drawing Like Expert Section 01: Architectural & Structural Drawings Of G+3 Residential Building Reading The Architectural Plan of G+3 Residential Building & Planning It Understanding To Read Footing Layout drawing Of G+3 Building Learn to Read Footing Schedule and Reinforcement Drawing of G+3 Building How Combined Footing Reinforcement Is given practically at Site & What is Chair Learn To Read Column Layout & Column Schedule Drawings of G+3 Building Learn to Read Column Reinforcement & Column Lateral Ties & SP-34 Detailing Video Explaining depth of footing, PCC, Development Length & Column Placing Section 02: Etabs Model Of G+3 Residential Building Learn How the G+3 Residential Building is Modeled On E tabs Software How to Define Beam, Column & Slab Sizes in the Etabs Model How Dead Load & Live loads are calculated practically and Applied On The Slab How to Apply Wall load on Beams & How to calculate Wall Load Manually How to Create Load Pattern & Load Combinations in Etabs How to check Footing Reaction & How to Size the footing Using excel Sheets Check Bending Moment of Beam & understand it with Structural drawings Detailing of Beam from Etabs Results & Excel Sheet Values and much more... Course 03: Construction Industry Scheme (CIS) Module 01: Construction Industry Scheme (CIS) Module 02: Coverage Of The Scheme Module 03: Contractors And Registration For The Scheme Module 04: Verification Process Module 05: The CIS Returns Module 06: Record Keeping And CIS Certificates Module 07: Penalties Involved In CIS Module 08: Miscellaneous Information =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate:Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Existing construction workers Aspiring project managers Budding quantity surveyors Those seeking green building expertise Career changers Requirements You will not need any prior background or expertise to enrol in this Construction Management, Structural Engineering & Quantity Surveying bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Site manager Project manager Quantity surveyor Building surveyor Green building consultant Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

ITIL® 4 Strategist: Direct, Plan and Improve: Virtual In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS

Are you seeking to make a real impact at work by gaining new leadership skills and enhancing your personal development? Our accredited Leadership Foundation Programme provides you with in-depth understanding of how to enhance business performance and employee wellbeing, and how you as an effective change leader can coach, inspire, engage and empower your people. And you gain an internationally recognised ILM Level 5 Award in Leadership and Management.