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ITIL® 4 Specialist: Drive Stakeholder Value: Virtual In-House Training The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

Administering Microsoft SQL Server course description This course provides students with the knowledge and skills to maintain a Microsoft SQL Server database. The course focuses on how to use SQL Server 2016 product features and tools related to maintaining a database. Note: This course is designed for customers who are interested in learning SQL Server 2014 or SQL Server 2016. It covers the new features in SQL Server 2016, but also the important capabilities across the SQL Server data platform. What will you learn Describe core database administration tasks and tools. Configure SQL Server databases and storage. Import and export data. Monitor SQL Server. Trace SQL Server activity. Manage SQL Server security. Audit data access and encrypt data. Administering Microsoft SQL Server course details Who will benefit: Individuals who work with SQL Server databases. Individuals who develop applications that deliver content from SQL Server databases. Prerequisites: Introduction to data communications & networking. Duration 3 days Administering Microsoft SQL Server course contents Introduction to SQL Server administration Database administration, SQL Server platform, database management tools and techniques. Hands on SQL Server Management Studio, sqlcmd Windows PowerShell with SQL Server. Working with databases and storage Data storage with SQL Server, managing storage for system databases, managing storage for user databases, moving database files, configuring the buffer pool extension. Hands on Configuring tempdb storage, creating databases, attaching a database. Importing and exporting data Transferring data, importing and exporting table data, copying or moving a database. Hands on import and export wizard, bcp utility, BULK INSERT statement, OPENROWSET function. Monitoring SQL Server 2014 Monitoring SQL Server, dynamic management views and functions, performance monitor. Hands on Baseline metrics, monitoring a workload. Tracing SQL Server activity Tracing workload activity, using traces. Hands on Capturing a trace in SQL Server profiler, generating tuning recommendations. Managing SQL Server security SQL Server security, server-level security, database-level principals, database permissions. Hands on SQL Server security. Testing access.

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Duration 3 Days 18 CPD hours This course is intended for This course is intended for IT professionals who need to manage the day-to-day environment of an SCCM 2012 SP1 or newer environment. Knowledge of the workings of a standalone primary SCCM site and basic PowerShell experience is recommended. Overview Create additional site system roles on existing or new servers. Modify high level site settings. Create and modify Discovery Methods, Boundaries and Boundary Groups. Create Collections using any of the membership rules available. Delegate authority through Roles and Scopes. Install the Configuration Manager client, modify client settings and restrict access to site systems. Deploy software to clients. Deploy software updates to clients. Configure compliance settings targeted against collections. Modify settings that govern monitoring functions such as Alerts and Status Settings. Work with Task Sequences for Operating System Deployment. Write basic PowerShell scripts using cmdlets learned and scripting constructs to accomplish configuration tasks. This course provides students with the knowledge and skills needed to use PowerShell for System Center Configuration Manager (SCCM) administration. In this course, students learn how to access the PowerShell cmdlets included with SCCM 2012 R2 and use them to perform configuration tasks for a primary site. Individual cmdlets will be used in working with objects such as Boundaries, Boundary Groups, Collections, Software Deployment, Patching, Compliance Settings, OSD Task Sequences, and many others. Basic scripting will also be covered so that students can learn how to put PowerShell to use when working with large sets of objects. Prerequisites Basic Windows and Active Directory knowledge. Conceptual knowledge of Configuration Manager objects and how they interact. Basic experience performing configuration tasks in ECM using the graphical console. Experience working from a command prompt. Basic knowledge of the fundamentals of Windows PowerShell. 1 - REVIEW OF SYSTEM CENTER CONFIGURATION MANAGER CONCEPTS Architecture of an System Center 2012 Configuration Manager Installation Managing Assets Content Delivery and Management Security, Monitoring, and Remote Management 2 - MANAGING RESOURCES Implementing Discovery Organizing Resources with Collections Working with Boundaries 3 - WORKING WITH CLIENTS Installing the Configuration Manager Client Managing Client Settings Managing Client Operations Monitoring Client Status 4 - DISTRIBUTING SOFTWARE Configure the Software Distribution Components Working with Distribution Points Creating Content for Distribution Deploying Software Applications 5 - UPDATING SYSTEMS WITH WSUS AND SCCM Integrating Configuration Manager and WSUS Managing Updates through Software Update Groups Creating and Deploying Update Packages Working with Automatic Deployment Rules 6 - HOW POWERSHELL CAN MANAGE COMPLIANCE SETTINGS Creating Compliance Settings Objects Deploying and Monitor the Baseline 7 - CONFIGURING OPERATING SYSTEM DEPLOYMENT OBJECTS Preparing the OSD Environment Working with Task Sequences 8 - WORKING AT THE SITE LEVEL Modify the Site Adding Site System Roles Adding a Secondary Site 9 - SECURITY AND MONITORING Configuring Role Based Administration Implementing Endpoint Protection Configuring Monitoring Options 10 - USING POWERSHELL SCRIPTING TO AUTOMATE SCCM TASKS Review of Scripting Constructs Introduction to the Configuration Manager WMI Classes

In this course, you will learn to understand the unique dynamics of managing employees from different generations, including the differences in communication styles, work preferences, and values. Through exploring the different generations present in the workforce, you will gain a deeper understanding of how to create a workplace culture that fosters collaboration and mutual respect among employees of all ages. In addition, this course will cover the latest trends and innovations in HR policies, from employee retention strategies to organizational change processes. You will learn to develop effective retention strategies that will help your organization retain top talent and drive positive change. After the successful completion of the course, you will be able to learn about the following, Understand the dynamics of managing a multi-generational workforce. Explain the difference between different generations of the workforce at the workplace. To explain trends and innovation in HR policies. To understand retention strategy and organisational change process. To explore team synergies and their role. In this course, you will learn to understand the unique dynamics of managing employees from different generations, including the differences in communication styles, work preferences, and values. Through exploring the different generations present in the workforce, you will gain a deeper understanding of how to create a workplace culture that fosters collaboration and mutual respect among employees of all ages. In addition, this course will cover the latest trends and innovations in HR policies, from employee retention strategies to organizational change processes. You will learn to develop effective retention strategies that will help your organization retain top talent and drive positive change. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Concepts in Managing and Utilizing Human Resources Self-paced pre-recorded learning content on this topic. Concepts in Managing and Utilizing Human Resources Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor HR professionals Managers and supervisors Business owners and entrepreneurs Team leaders and project managers Individuals seeking to develop their skills in managing a diverse and multi-generational workforce. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for Information Technology (IT) Professionals who have some experience working with Windows Server and are looking for a single five-day course that covers core administration components and technologies in Windows Server. This course also helps server administrators from previous Windows Server versions to update their knowledge and skills related to Windows Server. The course is also for individuals from a service desk role who wish to transition into server maintenance. This five-day instructor-led course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing identity, networking, storage and compute by using Windows Server, and who need to understand the scenarios, requirements, and options that are available and applicable to Windows Server. The course teaches IT professionals the fundamental administration skills required to deploy and support Windows Server in most organizations. Module 1: Windows Server Administration Overview  Introducing Windows Server Windows Server Core Overview Windows Server administration principles and tools overview Module 2: Identity Services in Windows Server  AD DS Overview Deploying Windows Server domain controllers Azure AD overview Implementing Group Policy Active Directory Certificate Services overview Module 3: Network Infrastructure services in Windows Server  Deploying and managing DHCP Deploying and managing DNS service Deploying and managing IPAM Remote Access Services in Windows Server Module 4: File Servers and Storage management in Windows Server  Volumes and File Systems in Windows Server Implementing sharing in Windows Server Implementing Storage Spaces in Windows Server Implementing Data Deduplication Implementing iSCSI Deploying Distributed File System Module 5: Hyper-V virtualization and containers in Windows Server  Hyper-V in Windows Server Configuring VMs Securing virtualization in Windows Server Containers in Windows Server Overview of Kubernetes Module 6: High Availability in Windows Server Planning for failover clustering implementation Creating and configuring failover cluster Overview of stretch clusters High availability and disaster recovery solutions with Hyper-V VMs Module 7: Disaster recovery in Windows Server Hyper-V Replica Backup and restore infrastructure in Windows Server Module 8: Windows Server security Credentials and privileged access protection Hardening Windows Server JEA in Windows Server Securing and analyzing SMB traffic Windows Server update management Module 9: RDS in Windows Server Overview of RDS Configuring a session-based desktop deployment Overview of personal and pooled virtual desktops Module 10: Remote access and web services in Windows Server Implementing VPNs Implementing Always On VPN Implementing NPS Implementing Web Server in Windows Server Module 11: Server and performance monitoring in Windows Server  Overview of Windows Server monitoring tools Using Performance Monitor Monitoring event logs for troubleshooting Module 12: Upgrade and migration in Windows Server AD DS migration Storage Migration Service Windows Server migration tools Additional course details: Nexus Humans 55371 Windows Server Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55371 Windows Server Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Linux network administration 2 course description LPIC-2 is the second certification in LPI's multi level professional certification program. This course teaches the skills necessary to pass the LPI 202 exam; the second of two LPIC-2 exams. Specifically, the course covers the administration of Linux systems in small to medium sized mixed networks. What will you learn Install and configure fundamental network services. Linux network administration 2 course details Who will benefit: Linux administrators. Prerequisites: Linux engineer certification 1 (LPIC-2) Duration 5 days Linux network administration 2 course contents Part II The LPI 202 Exam Organizing Email Services The Linux Mail System, Mail Transfer Agent, Mail Delivery Agent, Mail User Agent, Email Protocols, SMTP, POP, IMAP, Using Email Servers, Sendmail, Postfix, Local Email Delivery, Procmail Basics, Sieve, Remote Email Delivery, Courier, Dovecot. DNS DNS and BIND, Configuring a DNS Server, Starting, Stopping, and Reloading BIND, Configuring BIND Logging, Creating and Maintaining DNS Zones, BIND Zone Files, Managing BIND Zones, Securing a DNS Server, ailing BIND, DNSSEC, TSIG, Employing DANE. Offering Web Services Web Servers, HTTP, The Apache Web Server, Installing and configuring Apache, Hosting Dynamic Web Applications, Secure Web Servers, Proxy Servers, Installing and configuring Squid, Configuring Clients, Nginx Server, Installing Nginx, Configuring Nginx. Sharing Files Samba, Configuring Samba, Troubleshooting Samba, NFS, Configuring NFS, Securing NFS, Troubleshooting NFS, FTP Servers, Configuring vsftpd, Configuring Pure-FTPd. Managing Network Clients Assigning Network Addresses, DHCP, Linux DHCP Software, Installing and configuring a DHCP Server and clients, Authentication Service, PAM Basics, Configuring PAM, PAM Application Files, Network Directories, LDAP Basics, OpenLDAP Server, LDAP Clients. Setting Up System Security Server Network Security, Port Scanning, Intrusion Detection Systems, External Network Security, iptables, Routing in Linux, Connecting Securely to a Server, OpenSSH, OpenVPN, Security Resources, US-CERT, SANS Institute, Bugtraq.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 2 220-1102 Certification Exam. Overview Identify, install and configure Windows Operating System features Perform OS installations and upgrades Identify features and tools of macOS Identify features and tools of Linux OS Summarize security measures and protocols Configure SOHO network security Manage security settings Troubleshoot Windows OS problems Explain change-management best practices Implement workstation backup and recover methods Identify the basics of scripting CompTIA A+ certified professionals are proven problem solvers. They support today?s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today?s digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace. This course follows after the A+ Part 1 course and prepares you for the A+ Core 2 exam 220-1101. Prerequisites While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training. Lesson 1: Configuring Windows Topic 1A: Configure Windows User Settings Topic 1B: Configure Windows System Settings Lesson 2: Managing Windows Topic 2A: Use Management Consoles Topic 2B: Use Performance and Troubleshooting Tools Topic 2C: Use Command-line Tools Lesson 3: Identifying OS Types and Features Topic 3A: Explain OS Types Topic 3B: Compare Windows Editions Lesson 4: Supporting Windows Topic 4A: Perform OS Installations and Upgrades Topic 4B: Install and Configure Application Topic 4C: Troubleshoot Windows OS Problems Lesson 5: Managing Windows Networking Topic 5A: Manage Windows Networking Topic 5B: Troubleshoot Windows Networking Topic 5C: Configure Windows Security Settings Topic 5D: Manage Windows Shares Lesson 6: Managing Linux and macOS Topic 6A: Identify Features of Linux Topic 6B: Identify Features of macOS Lesson 7: Configuring SOHO Network Security Topic 7A: Explain Attacks, Threats, and Vulnerabilities Topic 7B: Compare Wireless Security Protocols Topic 7C: Configure SOHO Router Security Topic 7D: Summarize Security Measures Lesson 8: Managing Security Settings Topic 8A: Configure Workstation Security Topic 8B: Configure Browser Security Topic 8C: Troubleshoot Workstation Security Issues Lesson 9: Supporting Mobile Software Topic 9A: Configure Mobile OS Security Topic 9B: Troubleshoot Mobile OS and App Software Topic 9C: Troubleshoot Mobile OS and App Security Lesson 10: Using Support and Scripting Tools Topic 10A: Use Remote Access Technologies Topic 10B: Implement Backup and Recovery Topic 10C: Explain Data Handling Best Practices Topic 10D: Identify Basics of Scripting Lesson 11: Implementing Operational Procedures Topic 11A: Implement Best Practice Documentation Topic 11B: Use Proper Communication Techniques Topic 11C: Use Common Safety and Environmental Procedures

UNIX networking training course description A course covering the complete range of standard UNIX networking products from the basic TCP/IP configuration through DNS, NIS, NFS and Samba. Hands-on exercises follow most theory sessions. What will you learn Install and configure fundamental network services. Describe TCP/IP, Apache, DNS, NIS, NIS+, NFS, Samba and sendmail. Configure and administrate TCP/IP. Install and administrate a DNS server. Configure and administrate a NIS+ network. Administrate NFS. Setup a sendmail server. UNIX networking training course details Who will benefit: System Administrators. Network Administrators. Prerequisites: Linux engineer certification 1 (LPIC-2) Duration 5 days UNIX networking training course contents Organizing Email Services The UNIX Mail System, Mail Transfer Agent, Mail Delivery Agent, Mail User Agent, Email Protocols, SMTP, POP, IMAP, Using Email Servers, Sendmail, Postfix, Local Email Delivery, Procmail Basics, Sieve, Remote Email Delivery, Courier, Dovecot. DNS DNS and BIND, Configuring a DNS Server, Starting, Stopping, and Reloading BIND, Configuring BIND Logging, Creating and Maintaining DNS Zones, BIND Zone Files, Managing BIND Zones, Securing a DNS Server, ailing BIND, DNSSEC, TSIG, Employing DANE. Offering Web Services Web Servers, HTTP, The Apache Web Server, Installing and configuring Apache, Hosting Dynamic Web Applications, Secure Web Servers, Proxy Servers, Installing and configuring Squid, Configuring Clients, Nginx Server, Installing Nginx, Configuring Nginx. Sharing Files Samba, Configuring Samba, Troubleshooting Samba, NFS, Configuring NFS, Securing NFS, Troubleshooting NFS, FTP Servers, Configuring vsftpd, Configuring Pure-FTPd. Managing Network Clients Assigning Network Addresses, DHCP, UNIX DHCP Software, Installing and configuring a DHCP Server and clients, Authentication Service, PAM Basics, Configuring PAM, PAM Application Files, Network Directories, LDAP Basics, OpenLDAP Server, LDAP Clients. Setting Up System Security Server Network Security, Port Scanning, Intrusion Detection Systems, External Network Security, iptables, Routing in UNIX, Connecting Securely to a Server, OpenSSH, OpenVPN, Security Resources, US-CERT, SANS Institute, Bugtraq.

This course aims to provide a comprehensive understanding of how consumer behavior can influence customer experience and strategies for enhancing and building customer experience in B2B contexts, including customer segmentation, targeting, and positioning, as well as measuring customer experience gap and defining customer expectations. After the successful completion of the course, you will be able to learn about the following, How to build customer experience and how consumer behaviour can influence this experience. Strategies to influence and enhance customer experience. Enhancing customer experience in B to B context. Strategies to built customer relationship. Building customer experience with segmentation, targeting and positioning. Measuring customer experience gap. Defining customer expectations.   This course aims to provide strategies and techniques for building and enhancing customer experience, while understanding the influence of consumer behavior on this experience, as well as the importance of customer relationship management in B2B contexts, and the role of segmentation, targeting, and positioning in building customer experience. The course also covers techniques for measuring and defining customer expectations, and strategies for closing the customer experience gap. This course aims to provide a comprehensive understanding of how to build and enhance customer experience, including the role of consumer behavior, and strategies to build and maintain customer relationships. Additionally, the course covers the importance of segmentation, targeting, and positioning in creating a positive customer experience and ways to measure and meet customer expectations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Customer Experience Self-paced pre-recorded learning content on this topic. Managing Customer Experience Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Customer Happiness Coordinator Client Care Specialist Experience Enhancement Agent Satisfaction Strategist Service Excellence Ambassador Feedback Facilitator Interaction Improvement Manager Client Delight Director Customer Journey Navigator Support Satisfaction Supervisor Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.