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A customer contacts a business with a problem. The customer service representative empathizes with the customer, listens actively, resolves the issue, and ensures customer satisfaction. Learning outcomes: Understand concepts and practices of customer service delivery to enhance customer satisfaction. Organize customer service delivery to ensure efficient and effective service. Analyse the structure of customer service to optimize business operations. Implement customer relationship management to strengthen customer loyalty. Evaluate the impact of customer satisfaction on brand reputation. Resolve customers' complaints and problems to maintain customer loyalty. Utilise social media tools and channels to enhance customer engagement. In the Customer Service & Environment course, you will learn how to deliver exceptional customer service that creates positive relationships between customers and businesses. You will learn about customer service concepts and practices, including how to organize and structure customer service delivery. You will also gain insights into the importance of customer relationship management and how it can help build customer loyalty. The course covers topics such as monitoring and resolving customer complaints and problems, as well as evaluating the impact of customer satisfaction on brand reputation. You will also learn how to use social media tools and channels to engage with customers and enhance their experience. This course is ideal for anyone who wants to enhance their customer service skills and knowledge, including customer service representatives, managers, and business owners. It is also beneficial for those looking to improve their understanding of customer relationships and satisfaction. Enrol in the Customer Service & Environment course today to learn how to create positive customer experiences that build strong relationships and enhance your business's reputation. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives Customer service managers Business owners Anyone looking to improve their understanding of customer relationships and satisfaction Career path Customer service representative (£16,000 - £25,000) Customer service manager (£22,000 - £40,000) Customer experience manager (£27,000 - £50,000) Customer success manager (£28,000 - £55,000) Relationship manager (£28,000 - £60,000) Head of customer experience (£50,000 - £100,000)

Course Description Get instant knowledge from this bite-sized Hospitality and Revenue Management Part - 3 course. This course is very short and you can complete it within a very short time. In this Hospitality and Revenue Management Part - 3 course you will get fundamental ideas of hospitality and revenue management, the key understanding of customer satisfaction, career prospects and so on. Enrol in this course today and start your instant first step towards learning about revenue management. Learn faster for instant implementation. Learning Outcome Understand the revenue management Increase customer satisfaction Know about career prospects in the hospitality industry Understand the promotional strategies Learn about the future of hospitality revenue management in the UK How Much Do Hotel Managers Earn? Senior - £77,000 (Apprx.) Average - £46,000 (Apprx.) Starting - £28,000 (Apprx.) Requirement Our Hospitality and Revenue Management Part - 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Hospitality and Revenue Management Part - 3 Module 01: The Revenue Management 00:23:00 Module 02: Customer Satisfaction 00:22:00 Module 03: Promotional Strategies 00:24:00 Module 04: The Future of Hospitality Revenue Management in UK 00:23:00 Module 05: Career Prospects in the Hospitality Industry 00:14:00 Assignment Assignment - Hospitality and Revenue Management Part - 3 00:00:00

Course Description The Hospitality Management and Restaurant Business: Part 3 course is designed to give you a deeper understanding of different aspects of the restaurant business and hospitality management. In this bite-size course, you will learn about the different marketing strategies that are used in the travel, tourism and hospitality industries. You will learn about the importance of market research in these industries. In addition, you will learn the principles of accounting. You will find out how important consistency is in delivering customer satisfaction. If all these sound good, enrol today and start learning!  Learning outcome  Learn about the different marketing strategies Understand the importance of market research in the tourism industry Know the principles of accounting Realise the importance of consistency in delivering customer satisfaction Analyse the impact of the internet on hospitality businesses How Much Do Restaurant Managers Earn? Senior - £32,000(Appx.) Average - £29,000(Appx.) Starting - £26,000(Appx.) Requirement Our Hospitality Management and Restaurant Business: Part 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Hospitality Management and Restaurant Business: Part 3 Module 01: Marketing in Travel and Tourism Business 00:21:00 Module 02: Accounting in Hospitality Industry 00:23:00 Module 03: Customer Satisfaction 00:20:00 Module 04: E-Hospitality and Technology 00:19:00 Module 05: Legal Requirements 00:27:00 Module 06: Complying with the COVID-19 Guidance 00:21:00 Assignment Assignment - Hospitality Management and Restaurant Business: Part 3 00:00:00

Description: If you are already working in a retail environment looking forward to advance your careers, or just interested in starting new retail job, this course will be the perfect choice for you! The Retail Customer Service Diploma is designed to provide insight into the field of retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples. With this course you will receive all the skills and knowledge needed for successful careers in today's retail world. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Retail Customer Service Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Retail Customer Service Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Mock Exam Mock Exam- Retail Customer Service Diploma 00:20:00 Final Exam Final Exam- Retail Customer Service Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Lean Six Sigma Yellow Belt Certification Program - Build a Knowledge Base of the Facets of Lean Six Sigma: On-Demand This course is designed to teach you the fundamental concepts of Lean Six Sigma and enable you to achieve IIL's Lean Six Sigma Yellow Belt Certification. The Lean Six Sigma methodology is focused on improving business performance, reducing costs, and increasing efficiency and productivity. In this course, you'll get an introduction to what Lean Six Sigma is about, including its vision, key metrics, and the DMAIC process (Define, Measure, Analyze, Improve, Control) which is the foundation of Lean Six Sigma and the de facto tool for process improvement. Improved processes result in higher quality, lower costs, and increased customer satisfaction! Benefits of Lean Six Sigma Gives leadership a standard, data-driven approach to improving results Gives project managers a set of understandable steps and tools to improve project effectiveness Generates higher net income by lowering operating costs Improves product and service quality through defect prevention and reduction Improves customer satisfaction and retention by identifying and meeting customer requirements Improves employee satisfaction by reducing rework What You Will Learn You will learn how to: Establish the structure that supports and sustains Lean Six Sigma Quality Identify and calculate key Lean Six Sigma Measurements (Sigma, DPMO and Yield) Select successful, high-impact projects that match to strategic objectives Document, measure and improve key processes using the DMAIC (Define, Measure, Analyze, Improve and Control) Methodology Utilize data-based thinking to make key business decisions Day One or eLearning Session One and Two: Introduction to the Fundamentals and Vision of Lean Six Sigma. Topics include: Lean Six Sigma's focus on the customer, on quality, and on results The costs of poor quality Critical factors to consider when deploying Lean Six Sigma Lean Six Sigma as a process improvement methodology Lean Six Sigma metrics Why do it - ROI and payback for Lean Six Sigma Business Process Management Critical Lean Six Sigma roles and responsibilities Main aspects of managing the organizational change Project selection Day Two or eLearning Session Two, Three, and Four: Metrics of Lean Six Sigma and the DMAIC Model. This part of the course will focus on the systematic and proven use of the Define, Measure, Analyze, Improve, and Control (DMAIC) Methodology to dramatically reduce current process defects. Participants will practice using the common tools and techniques behind each phase through interactive exercises. Topics include: How to strategically align business metrics and projects within an organization How to identify and measure quality characteristics which are critical to customers What does the customer (internal or external) really want from our products and services? Establishing appropriate teams and setting those teams up to be successful What defines a good measurement system? How are we doing (learning the secret to measuring the right things, right)? How to improve output measures by understanding and measuring the process Where are there defects (how to properly select and scope high-impact projects)? Where is the process broken (the Lean Six Sigma version of root cause analysis)? How to determine the process efficiency, or value add, of a process The appropriate use of quality tools Understanding the concept of variation and how to reduce knee-jerk reactions How to achieve breakthrough results for any key measure How can we ensure the identified improvements will be sustainable (the basics of process control)?

This Pareto analysis masterclass is filled with practical knowledge and easy-to-follow steps to guide you in creating your first Pareto analysis. After completing this Pareto analysis masterclass, you will be able to master the ability to look at those vital few root causes that are impacting your business process. Thus, you will be able to build efficiency, improve productivity, reduce idle time, reduce cost, and systematically improve customer satisfaction.

"Cleanliness is next to godliness." This famous proverb highlights the importance of cleanliness in our lives. A clean environment is not only pleasing to the eyes but also essential for our health and well-being. If you want to learn the art of cleaning, then the British Cleaning course is perfect for you. This comprehensive course covers everything from the basics of cleaning to running your own cleaning business. This Diploma in British Cleaning at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! The British Cleaning course is a one-stop solution for all your cleaning needs. It includes modules on house cleaning, kitchen cleaning, office cleaning, and cleaning external surfaces and areas. You will also learn about cleaning equipment, products and clothing, chemical safety, and dealing with non-routine waste. The British Cleaning course also covers topics like starting a cleaning business, customer satisfaction, management of staff, and marketing and sales. By the end of this British Cleaning course, you will have a complete understanding of the cleaning industry and will be equipped with the knowledge to start your own cleaning business. Learning Outcomes: Understand the diversity of cleaning jobs Gain knowledge about cleaning equipment, products and clothing Develop skills for cleaning different areas like kitchens, bathrooms, and offices Learn about chemical safety and dealing with non-routine waste Master the art of customer satisfaction and marketing Why Prefer This Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Module 01: Introduction Module 02: The Diversity of Cleaning Jobs Module 03: Cleaning Equipment, Products and Clothing Module 04: House Cleaning Module 05: Food Kitchen and Commercial Kitchen Cleaning Module 06: Bathrooms and Toilets Module 07: Office Cleaning Module 08: Cleaning External Surfaces and Areas Module 09: Dealing with Non-Routine Waste Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11: Starting a Cleaning Business and Planning for it Module 12: Running the Business with Quality Service Module 13: Customer Satisfaction Module 14: Management of Staff Module 15 Marketing, Advertising and Sales Module 16: Expansion Management Module 17: Business Insurance, Tax and Additional Equipment Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in British Cleaning at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who want to start their own cleaning business Anyone interested in the cleaning industry People looking for a career change Current cleaners who want to enhance their skills and knowledge Requirements No prior background or expertise is required. Career path Housekeeper (£16,000 - £22,000) Office Cleaner (£15,000 - £18,000) Domestic Cleaner (£16,000 - £20,000) Janitor (£16,000 - £21,000) Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in British Cleaning at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in British Cleaning at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Are you looking for a profitable and recession-proof business? Did you know a small cleaning business can expect to make between £30,000 and £50,000 per year in profit? As you hire additional cleaners, you can increase profits to £70,000 per year or more! Moreover the cleaning industry is expected to grow by 2.5% per year over the next five years, which means there is a lot of potential for growth in this business. Course Packages: Course 01: Starting a Cleaning Business and Planning for it Course 02: Advanced Diploma in Cleaning Course 03: Housecleaning Course 04: Carpet Cleaner Training Course 05: Oven Cleaning Training Course 06: Waste Management Course 07: UK Cleaning Jobs Course 08: Personal Hygiene Course 09: Workplace First Aid Level 4 Course 10: COSHH Training Why would you choose the course: Lifetime access to the course materials Full tutor support is available from Monday to Friday with the course Gain a complete understanding of the course Accessible, informative learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the course Study in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your course Here are the curriculum breakdown of the courses: Course 1: Cleaning Business Starting a Cleaning Business and Planning for it Running the Business with Quality Service Customer Satisfaction Management of Staff Marketing, Advertising and Sales Expansion Management Business Insurance, Tax and Additional Equipment Course 2: Advanced Diploma in Cleaning An Introduction to the Cleaning Job The Diversity of Cleaning Jobs Equipment, Products and Clothing House Cleaning Food Kitchen and Commercial Kitchen Bathrooms and Toilets Office Cleaning External Surfaces and Areas Dealing with Non-Routine Waste Chemical Safety, Keyholding and Alarm Codes for Cleaners Starting a Cleaning Business and Planning for it Running the Business with Quality Service Customer Satisfaction Management of Staff Marketing, Advertising and Sales Expansion Management Business Insurance, Tax and Additional Equipment Course 3: Housecleaning Introduction to House Cleaning Equipment and Ingredients Cleaning the Kitchen Bedroom and Livingroom Bathroom Cleaning Cleaning and Organising a Kid's Room Home Office Walls Learning Objectives: Learn how to start a cleaning business and planning for it. Get an introduction to cleaning jobs in general and the variety of cleaning jobs. Learn about the cleaning equipment, products, and clothing. Understand how to clean houses, offices, food preparation areas, bathrooms, and toilets. Learn how to safely dispose of non-routine waste. Understand how to clean exterior surfaces and areas. Be aware of chemical safety, cleaner alarm codes, and keyholding. Learn how to plan and launch a business, as well as how to acquire the necessary equipment. Run the business with a focus on quality service and customer satisfaction. Understand the significance of management and how to manage employees. Learn about marketing, advertising, and sales, as well as how to expand the business. CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this course. Specially: A stay-at-home parent who wants to start a cleaning business to generate income. A person who has lost their job and is looking for a new career opportunity. A cleaning business owner who wants to expand their business into new markets. A cleaning business owner who wants to improve their customer service and profitability. A cleaning business manager who wants to learn how to train and manage their staff more effectively. Requirements To enrol in this course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to the training. Jobs you can explore, such as- Domestic Cleaner Supervisor Cleaner Hotel Cleaner Office Cleaner Certificates Certificate of completion Digital certificate - Included Get 6 CPD accredited PDF certificate for Free. CPD Accredited Hardcopy Certificate Hard copy certificate - £9.99 Delivery Charge: Inside the UK: Free Outside the UK: £10

Are you ready to excel in the vibrant world of hospitality? Our Hospitality Management Training course is designed to equip you with the skills and knowledge to thrive in this dynamic industry. Whether you're a newcomer or an industry professional looking to enhance your expertise, this course is your gateway to success. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Hospitality Management Training course provides a comprehensive introduction to the field of hospitality. Learners will gain a broad understanding of the hotel industry and learn how to manage front office operations, housekeeping, engineering, and security. They will explore how to effectively oversee food and beverage services and ensure high service quality. The course emphasizes customer satisfaction and covers the essential processes of hiring, training, and developing staff in the hospitality industry. Additionally, learners will delve into marketing strategies specific to travel and tourism, understand basic accounting principles relevant to hospitality, and learn about the latest technologies transforming the industry. This curriculum equips learners with practical skills and knowledge to excel in various hospitality management roles. Course Curriculum Module 01: Introduction to Hospitality Management Module 02: An Overview of the Hotel Industry Module 03: Management of Front Office Operations Module 04: Management of Housekeeping, Engineering and Security Operations Module 05: Management of Food and Beverages Operations Module 06: Management of Service Quality in the Hospitality Industry Module 07: Customer Satisfaction Module 08: The Process of Selection and Recruitment in Hospitality Industry Module 09: The Process of Development and Training in the Hospitality Industry Module 10: Marketing in Travel and Tourism Business Module 11: Accounting in Hospitality Module 12: E-Hospitality and Technology Learning Outcomes: Understand core principles in hospitality management and hotel industry operations. Master management techniques for front office and housekeeping operations. Oversee food and beverage management within hospitality environments. Enhance service quality management in hospitality industries. Implement effective customer satisfaction strategies. Utilise e-hospitality and technology in modern hospitality contexts. CPD 10 CPD hours / points Accredited by CPD Quality Standards Hospitality Management Training 2:06:37 1: Module 01: Introduction to Hospitality Management 10:19 2: Module 02: An Overview of the Hotel Industry 08:12 3: Module 03: Management of Front Office Operations 08:44 4: Module 04: Management of Housekeeping, Engineering and Security Operations 13:23 5: Module 05: Management of Food and Beverages Operations 10:07 6: Module 06: Management of Service Quality in the Hospitality Industry 10:29 7: Module 07: Customer Satisfaction 10:05 8: Module 08: The Process of Selection and Recruitment in Hospitality Industry 10:55 9: Module 09: The Process of Development and Training in the Hospitality Industry 11:05 10: Module 10: Marketing in Travel and Tourism Business 10:58 11: Module 11: Accounting in Hospitality 11:18 12: Module 12: E-Hospitality and Technology 10:02 13: CPD Certificate - Free 01:00 Who is this course for? Aspiring hotel managers seeking foundational knowledge. Hospitality staff aiming for career advancement. Individuals interested in the travel and tourism sector. Entrepreneurs entering the hospitality business. Recent graduates considering hospitality careers. Career path Hotel Manager Front Office Manager Housekeeping Manager Food and Beverage Manager Hospitality Marketing Coordinator E-Hospitality Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview The eight 1/2 day Support Manager course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support centre including, managing customer satisfaction, operations and team performance management and facilitating a team while managing a dynamic service product. This course offers support managers the opportunity to develop and refine their technology support leadership skills enabling them to effectively manage the challenges of the most complex support centres. Who Should Attend The Support Manager course is for managers who have at least six months management experience and have received some basic management training. Requirements The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class. Some of the training objectives… Manage dynamics of change within the support centre Enhance leadership skills Effective staff utilisation Increase support centre morale and retention