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Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Leadership, Agile Project Management and Data Analysis - 3 in 1 course will set you up with a solid foundation to become a confident manager and develop more advanced skills. This comprehensive course is the perfect way to kickstart your career in the field of management. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. How Will I Benefit? Boost your career in management Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need So, what are you thinking about! Start getting the benefits by enrolling today! Why Choose Lead Academy: Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules 24/7 customer support through email Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this course for? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of management. Entry Requirement There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Diploma in Leadership and Management at QLS Level 4 Personal Effectiveness - How to be an Awesome Professional Monday: Self-confidence Tuesday: Personal Time Management Wednesday: Assert Yourself Thursday: Problem Solving Friday: Presenting Managing Individuals - How to Get the Best From Your People Monday: Goal Setting Tuesday: Delegation Wednesday: Feedback Thursday: Poor Performance Friday: Coaching Communication Skills - How to Make Your Management Voice Heard Monday: Listening Tuesday: Motivating Wednesday: Meetings Thursday: Negotiating Friday: Conflict Team Management - How to Create and Keep a High Performance Team Monday: The Power of Teams Tuesday: Team Development Wednesday: Team Maintenance Thursday: The Four Essentials of Team Management Friday: Team Meetings Manager's Toolkit - How To Adapt to Whatever the Job Throws at You Monday: Emotional Intelligence Tuesday: Transactional Analysis Wednesday: The SCOPE Process Thursday: Selecting Management Styles Friday: The Powerhouse Loop Resources Resources - Leadership & Management Level 4 Agile Project Management Module 01: Introduction Module 02: What is Agile Project Management? Module 03: What is Agile Manifesto? Module 04: Four Foundational Agile Values Module 05: Twelve Supporting Agile Principles Module 06: Role of Leaders in Agile PM Module 07: Managing Diversity in an Agile Team Module 08: Importance of Leadership in Agile Module 09: SCRUM Methodology Module 10: Extreme Programming Methodology Module 11: Stages of Agile Project Management Module 12: Importance of Accountability Module 13: Agile Team - Values & Ethics Module 14: Agile Team Management Module 15: Pitfalls to Effective Communication Module 16: Tips for Effective Communication Assessment Data Analysis Data Analysis 101 Assessment

Overview This comprehensive course on Maximise Your Personal Productivity: Negotiation Skills Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Maximise Your Personal Productivity: Negotiation Skills Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Maximise Your Personal Productivity: Negotiation Skills Course. It is available to all students, of all academic backgrounds. Requirements Our Maximise Your Personal Productivity: Negotiation Skills Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 28 lectures • 02:03:00 total length •Introduction: 00:02:00 •The Secrets of Highly Productive People: 00:07:00 •Introduction: 00:06:00 •Basic Concepts: 00:09:00 •Step #1 Collect: 00:08:00 •Step #2 Process Part 1: 00:06:00 •Step #2 Process Part 2: 00:08:00 •Step #3 Organise: 00:04:00 •Step #4 Plan: 00:05:00 •Step #5 Execute: 00:03:00 •Final Remarks of Effective Time Management and Personal Productivity with GTD: 00:02:00 •What Makes Us Not Get Work Done?: 00:02:00 •Pomodoro as The Way to Really Get Work Done: 00:03:00 •Running Pomodoros Smoothly: 00:05:00 •The Powerful Secret of Taking a Break: 00:06:00 •Final Remarks: 00:01:00 •Introduction: 00:01:00 •Approaches to Delegate Work - Part 1: 00:04:00 •Approaches to Delegate Work - Part 2: 00:01:00 •Approaches to Delegate Work - Part 3: 00:04:00 •Delegating Work - Final Tips: 00:01:00 •Introduction: 00:04:00 •The Elements of Negotiation: 00:07:00 •The Negotiation Process - Part A: 00:06:00 •The Negotiation Process - Part B: 00:03:00 •The Negotiation Process - Part C: 00:05:00 •6 Things That You MUST DO to be More Successful on Your Negotiations: 00:06:00 •5 Things That You MUST AVOID on Negotiations: 00:04:00

Are you looking to enhance your Business Management skills? If yes, then you have come to the right place. Our comprehensive course on Business Management will assist you in producing the best possible outcome by mastering the Business Management skills. The Business Management course is for those who want to be successful. In the Business Management course, you will learn the essential knowledge needed to become well versed in Business Management. Our course starts with the basics of Business Management and gradually progresses towards advanced topics. Therefore, each lesson of this Business Management course is intuitive and easy to understand. Why would you choose the Business Management course from Compliance Central: Lifetime access to Business Management course materials Full tutor support is available from Monday to Friday with the Business Management course Learn Business Management skills at your own pace from the comfort of your home Accessible, informative Business Management learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the bundle Study in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Business Management Course Curriculum Breakdown of the Business Management Course Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07: Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career. Requirements To enrol in this Business Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Business Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now With a single payment you will gain access to Data Science Course Bundle 2022 including 10 Career development courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. The world is one big data bank, and data science is one of the most demanding professional sectors of the present era. The analytical and programming-oriented field of data science has limited resources for candidates to learn and develop skills, which is why you need our highly advanced [course_title] course.With step-by-step interactive video content, our training will equip you with extensive knowledge and expertise in data science, including machine learning. This bundle course offers an opportunity to foster your career opportunities with an expert-level understanding of data science and become skilful in this industry. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Data Science Course Bundle 2022 will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Data Science Course Bundle 2022 has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Data Science Course Bundle 2022 is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this Course: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home What other courses are included with this Course? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Curriculum ***Data Science Course Bundle 2022*** Welcome, Course Introduction & overview, and Environment set-up Welcome & Course Overview Set-up the Environment for the Course (lecture 1) Set-up the Environment for the Course (lecture 2) Two other options to setup environment Python Essentials Python data types Part 1 Python Data Types Part 2 Loops, List Comprehension, Functions, Lambda Expression, Map and Filter (Part 1) Loops, List Comprehension, Functions, Lambda Expression, Map and Filter (Part 2) Python Essentials Exercises Overview Python Essentials Exercises Solutions Python for Data Analysis using NumPy What is Numpy? A brief introduction and installation instructions. NumPy arrays, built-in methods, array methods and attributes. Indexing, slicing, broadcasting & boolean masking Arithmetic Operations & Universal Functions Exercises Overview Exercises Solutions Python for Data Analysis using Pandas What is pandas? A brief introduction and installation instructions. Pandas Introduction Pandas Data Structures - Series Pandas Data Structures - DataFrame Handling Missing Data Data Wrangling - Combining, merging, joining Groupby Useful Methods and Operations Project 1 (Overview) Customer Purchases Data Project 1 (Solutions) Customer Purchases Data Project 2 (Overview) Chicago Payroll Data Project 2 (Solutions Part 1) Chicago Payroll Data Python for Data Visualization using matplotlib Matplotlib Essentials (Part 1) - Basic Plotting & Object Oriented Approach Matplotlib Essentials (Part 2) - Basic Plotting & Object Oriented Approach Matplotlib Essentials (Part 3) - Basic Plotting & Object Oriented Approach Matplotlib Essentials - Exercises Overview Matplotlib Essentials - Exercises Solutions Python for Data Visualization using Seaborn Introduction & Installation Distribution Plots Categorical Plots (Part 1) Categorical Plots (Part 2) Axis Grids Matrix Plots Regression Plots Controlling Figure Aesthetics Exercises Overview Exercise Solutions Python for Data Visualization using pandas Pandas Built-in Data Visualization Pandas Data Visualization Exercises Overview Panda Data Visualization Exercises Solutions Python for interactive & geographical plotting using Plotly and Cufflinks Interactive & Geographical Plotting (Part 1) Interactive & Geographical Plotting (Part 2) Interactive & Geographical Plotting Exercises (Overview) Interactive & Geographical Plotting Exercises (Solutions) Capstone Project - Python for Data Analysis & Visualization Project 1 - Oil vs Banks Stock Price during recession (Overview) Project 1 - Oil vs Banks Stock Price during recession (Solutions Part 1) Project 1 - Oil vs Banks Stock Price during recession (Solutions Part 2) Project 1 - Oil vs Banks Stock Price during recession (Solutions Part 3) Project 2 (Optional) - Emergency Calls from Montgomery County, PA (Overview) Python for Machine Learning (ML) - scikit-learn - Linear Regression Model Introduction to ML - What, Why and Types….. Theory Lecture on Linear Regression Model, No Free Lunch, Bias Variance Tradeoff Linear Regression Model - Hands-on (Part 1) Linear Regression Model Hands-on (Part 2) Good to know! How to save and load your trained Machine Learning Model! Linear Regression Model (Insurance Data Project Overview) Linear Regression Model (Insurance Data Project Solutions) Python for Machine Learning - scikit-learn - Logistic Regression Model Theory: Logistic Regression, conf. mat., TP, TN, Accuracy, Specificity…etc. Logistic Regression Model - Hands-on (Part 1) Logistic Regression Model - Hands-on (Part 2) Logistic Regression Model - Hands-on (Part 3) Logistic Regression Model - Hands-on (Project Overview) Logistic Regression Model - Hands-on (Project Solutions) Python for Machine Learning - scikit-learn - K Nearest Neighbors Theory: K Nearest Neighbors, Curse of dimensionality …. K Nearest Neighbors - Hands-on K Nearest Neighbors (Project Overview) K Nearest Neighbors (Project Solutions) Python for Machine Learning - scikit-learn - Decision Tree and Random Forests Theory: D-Tree & Random Forests, splitting, Entropy, IG, Bootstrap, Bagging…. Decision Tree and Random Forests - Hands-on (Part 1) Decision Tree and Random Forests (Project Overview) Decision Tree and Random Forests (Project Solutions) Python for Machine Learning - scikit-learn -Support Vector Machines (SVMs) Support Vector Machines (SVMs) - (Theory Lecture) Support Vector Machines - Hands-on (SVMs) Support Vector Machines (Project 1 Overview) Support Vector Machines (Project 1 Solutions) Support Vector Machines (Optional Project 2 - Overview) Python for Machine Learning - scikit-learn - K Means Clustering Theory: K Means Clustering, Elbow method ….. K Means Clustering - Hands-on K Means Clustering (Project Overview) K Means Clustering (Project Solutions) Python for Machine Learning - scikit-learn - Principal Component Analysis (PCA) Theory: Principal Component Analysis (PCA) Principal Component Analysis (PCA) - Hands-on Principal Component Analysis (PCA) - (Project Overview) Principal Component Analysis (PCA) - (Project Solutions) Recommender Systems with Python - (Additional Topic) Theory: Recommender Systems their Types and Importance Python for Recommender Systems - Hands-on (Part 1) Python for Recommender Systems - - Hands-on (Part 2) Python for Natural Language Processing (NLP) - NLTK - (Additional Topic) Natural Language Processing (NLP) - (Theory Lecture) NLP-Challenges, Data Sources, Data Processing ….. Feature Engineering and Text Preprocessing in Natural Language Processing NLP - Tokenization, Text Normalization, Vectorization, BoW…. BoW, TF-IDF, Machine Learning, Training & Evaluation, Naive Bayes … Pipeline feature to assemble several steps for cross-validation… How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Data Science Course Bundle 2022. It is available to all students, of all academic backgrounds. Requirements Our Data Science Course Bundle 2022 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Level 7 QLS Endorsed Diploma | 180 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Office Administrator will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Office Administrator will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Office Administrator and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Office Administrator is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Office Administrator. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Office Administrator will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Office Administration Introduction to Office Administration 00:16:00 Module 02: Skills of an Effective Administrator Skills of an Effective Administrator 00:16:00 Module 03: What are Soft Skills? What are Soft Skills 00:10:00 Module 04: Communication Communication 00:08:00 Module 05: Teamwork Teamwork 00:07:00 Module 06: Problem-Solving Problem-Solving 00:08:00 Module 07: Time Management Time Management 00:08:00 Module 08: Attitude and Work Ethic Attitude and Work Ethic 00:08:00 Module 09: Adaptability/Flexibility Adaptability/Flexibility 00:08:00 Module 10: Self-Confidence (Owning It) Self-Confidence (Owning It) 00:09:00 Module 11: Ability to Learn from Ability to Learn from 00:08:00 Module 12: Networking Networking 00:08:00 Module 13: Negotiation Techniques Negotiation Techniques 00:17:00 Module 14: Conflict Management Conflict Management 00:15:00 Module 15: Stress Management Stress Management 00:17:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This B2B Copywriter Course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The B2B Copywriter Course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to B2B Copywriter Course and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited B2B Copywriter Course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this B2B Copywriter Course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The B2B Copywriter Course will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Copywriting Introduction to Copywriting 00:14:00 Module 02: Basics of Copywriting Basics of Copywriting 00:33:00 Module 03: Introduction to Business Analysis Introduction to Business Analysis 00:14:00 Module 04: Business Environment Business Environment 00:16:00 Module 05: Eye-Catching Headlines Eye-Catching Headlines 00:28:00 Module 06: Attention-Grabbing Advertisements Attention-Grabbing Advertisements 00:29:00 Module 07: Essential Copywriting Skills Essential Copywriting Skills 00:37:00 Module 08: Online Copywriting Online Copywriting 00:42:00 Module 09: Press Related Copywriting Press Related Copywriting 00:34:00 Module 10: Print Media Copywriting Print Media Copywriting 00:33:00 Module 11: Time Management Time Management 00:40:00 Module 12: Copywriting for Mainstream Media Copywriting for Mainstream Media 00:16:00 Module 13: Copywriting for Other Media Copywriting for Other Media 00:25:00 Module 14: How to Write Better Copy How to Write Better Copy 00:23:00 Module 15: Final Tips Final Tips 00:23:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Advisor Training will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Advisor Training will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Advisor Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Advisor Training is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Advisor Training. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Advisor Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: CRM Databases CRM Databases 00:21:00 Module 05: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 06: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 07: Introduction to Customer Service Introduction to Customer Service 00:23:00 Module 08: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:12:00 Module 09: Customer Service Communication Strategies Customer Service Communication Strategies 00:24:00 Module 10: Building Rapport Over the Phone Building Rapport Over the Phone 00:24:00 Module 11: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:28:00 Module 12: Problem Solving over the Phone Problem Solving over the Phone 01:04:00 Module 13: Time Management Time Management 00:35:00 Module 14: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Course Overview Learn the Latest Skills | Accredited by CPD | MCQ Based Exam & Tutor Support | Interactive Video Training  The Advanced Diploma in Office Administration is intended for ambitious individuals who are interested in either starting a new career or developing their current administrative position. This course is ideal for you if you’re looking to advance in your job. People will learn how to use the appropriate administrative tools, procedures, and instructions. Additionally, you will learn how to manage an office, comprehend bookkeeping and payroll, and write reports and letters. What Will You Learn? Learn the basic computer software you need to know to perform at your best on a daily basis Learn organisational, time management and meeting management skills Learn the basic principles of business writing Enrich your expertise in MS Word, PowerPoint, and Excel Learn to keep the books in order and proper telephone etiquette What classes are included in this package? Earn a digital certificate upon successful completion There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? This course is ideal for those who want to work in administrative support roles in public or private sector organisations or those who wish to improve their managerial and supervisory skills. Career Path Training offered by the Advanced Diploma In Office Administration could potentially benefit a range of roles, but would particularly enhance careers in: Administrator Support Staff Personal Assistant Receptionist Office Administrator Secretary HR Personnel Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the Advanced Diploma in Office Administration, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Business Writing Skills Module 04: Communication Skills Module 05: Meeting Management Module 06: Organisational Skills Module 07: Telephone Etiquette Module 08: Negotiation Techniques Module 09: Conflict Management Module 10: Stress Management Module 11: Time Management

[vc_row][vc_column][vc_column_text] Description: Is your life in need of direction and purpose? Goal setting is immensely important as it helps us to create and visualise our desired destination in life. Imagine life without goals - what will drive you into working and improving yourself? A life without motivation will leave anyone feeling lost and uninspired. Goals encourage you to do well as you look forward to a promising future. This Personal Development Course: Goal Setting is designed to help you to set realistic life goals through expert strategies that actually work. This online course will also help you discover new and innovative ways to achieve your goals and understand how to prioritise goals by level of importance. Throughout this course, you will learn practical exercises that will provide you with all the essential tools you need to start making positive changes to your life. You will also develop communication skills and learn the importance of time management in setting short-term and long-term goals. Who is the course for? People who want to set specific, effective, and attainable goals and want to have a good understanding of the goal setting methods. Anyone who wants to become a goal-oriented person and who looks to get more out of life, more joy, more happiness and achievable dreams. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This course will be useful and would be beneficial for every kind of occupations and careers like: General Managers Management Directors Top Executives And other Employees. [/vc_column_text][/vc_column][/vc_row] Module 01 Understanding Goal Setting Theory 00:30:00 Motivation and Goal Setting 00:30:00 Importance of Goal Setting 00:30:00 Setting Goals and Objectives 00:30:00 Goal Setting Techniques 01:00:00 Goal Setting Strategy 01:00:00 Tips on Goal Setting 01:00:00 Module 02 Self-Understanding 00:15:00 Laying the Foundation 00:15:00 What's In Your Bucket? 00:15:00 Getting Down to Business 00:30:00 Getting Started Today 00:30:00 Dealing with Setbacks 00:15:00 Mock Exam Mock Exam- Personal Development Course: Goal Setting 00:20:00 Final Exam Final Exam- Personal Development Course: Goal Setting 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00