53587 Courses delivered Online

Often larger sales introduce innovative solutions, making its diffusion challenging and slow to accept. Understand the four elements of diffusion and the three dimensions of consequences. Discover three objectives for resolving concerns that will assist you and the four rules for resolving negative consequence issues. Learning Objectives Explain the difference between resolving concerns in small versus large sales, Reduce decision-making time, Explain how consequences and risk affect sales results, Explain consequence Red Flag Factors, Apply four rules for resolving major account concerns Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the difference between objections and conditions and how you can prevent objections by qualifying early. Discover valuable questions to evaluate how prospects think, controlling mental focus. Anticipate and be ready for objections before your conversation. Learning Objectives Explain the difference between objections and conditions for not buying, Identify the challenge salespeople encounter with objections and conditions, Anticipate and plan for objections Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Negotiation is necessary when a buyer and seller can't agree. Understand the two strategies to negotiate and how to use a variety of techniques to increase your personal negotiating power. We will unpack each step of the negotiation process and guide you through all you need to know to master any negotiation. Learning Objectives Define key negotiation concepts, Explain how negotiations may be used to resolve conflict, Identify opportunities for negotiation, Apply two win-win negotiation strategies Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

A robust cybersecurity policy protects secure, critical or sensitive data and prevents it from falling in to the hands of malicious third parties. Accounts that contain highly sensitive data often require multiple layers of security - or multifactor authentication (MFA). Personal security can't just be restricted to your computer. All of your devices, even those without internet connectivity, need protective measures. Learning Objectives The following are some of the key outcomes in this course: What are portable devices and removable media? Know the risks associated with using them and how you can safeguard your devices Understand the risks associated with portable devices and removable media Understand physical safety and the value of any effort to mitigate on-site threats to facilities, assets, and employees Target Audience Young Professionals

Understand the steps for reaching agreement, these include making a reasonable offer, suggesting alternative currencies when necessary, summarizing, and confirming the details. Discover how to hold off if possible, on price concessions and use appropriate tactics to avoid a no-sale. Learning Objectives Apply steps for reaching agreement, Describe key components to the agreement, Identify concession tactics for confirming the sale Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Learn how to make the most of your time by implementing guidelines that is smart, measurable, achievable, relevant and time based. With accurate goal setting, you will maximize your efficiency as well as your effectiveness and in doing so, learn how to record and track your progress throughout the duration of a specific task, or even merely throughout your normal routine day. You will be able to schedule recurring activities without having anxiety about where you'll have to find the time. Learning Objectives Schedule goals and activities, Find hidden time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

In the business world, effective written communication is essential, yet many individuals encounter challenges in this area. Writing skills problems often manifest as difficulties in crafting clear and concise messages, resulting in misunderstandings, errors, and a lack of professionalism. Common issues include improper grammar and punctuation usage, vague or convoluted language, and an inability to structure documents logically. These problems can hinder productivity, damage a company's reputation, and strain professional relationships. Learning Objectives The following are some of the key outcomes in this course: Explore how you can write with purpose Learn why professional communication should have a purpose, how to identify that purpose Benefits of keeping your writing structured, and how to lay out your introduction, body paragraphs, and conclusion most effectively. Explore the rules of grammar, spelling, punctuation and understand the most common writing mistakes and explain how to Target Audience Young Professionals

Moments of Truth are 'touch points' in time that a customer evaluates when giving you a service 'score.' Apply our 10 tips for great greetings md introductions. Discover why it is important to choose your opening words selectively. We will show you how to strike the perfect balance between professionalism and 'personalism'. Learning Objectives Describe the Primary Effect's influence on first impressions, Implement effective greeting words choices, Balance professionalism with personalism Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Concentrating to hear messages is the first phase of authentic listening. Understand why verbal, vocal, and visual messages need to be congruent in order to be believable. Discover how to be fully present and use our tips for improved concentration. Learning Objectives The following are some of the key outcomes in this course: Summarize concentration challenges Explain how to be a congruent communicator Apply tips for increasing concentration Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Managing safety and health is an integral part of managing a business. Businesses need to do a risk assessment to find out about the hazards and risks in their workplace(s) and put measures in place to effectively control them to ensure these hazards and risks cannot cause harm to workers. We have the following eight courses in this series : Wearing Safety Equipment Understanding OSHA's Focus Four Construction Hazards Using Equipment Properly Ergonomics and Safe Lifting, Pushing and Pulling Preventing Slips, Trips, and Falls Ladder Safety Fundamentals Eye Safety Fundamentals in the W Learning Objectives The following are some of the key outcomes in this course: Understand OSHA's Focus Four Construction Hazards Wearing safety equipment and using it the correct way Discuss about Ergonomics and different ways of safe lifting, pushing and pulling Explain the importance of Ergonomics What Are slips, trips, and falls? Discuss ladder safety fundamentals Discuss Eye Safety Fundamentals in the Workplace Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals Course Outline 1. Wearing Safety Equipment Wearing the proper safety equipment will minimize your risk of injury on the job, and is also required by law. Noncompliance could result in fines and the closing of the job site. 2. Understanding OSHA's Focus Four Construction Hazards In this lesson, you'll take an important step toward avoiding the most common construction and manufacturing fatalities by getting familiar with OSHA's focus four hazards. You'll learn to define each risk, and recognize and work toward preventing them. 3. Using Equipment Properly Heavy equipment-related accidents are responsible for thousands of on-the-job injuries, and even deaths, every year. When you work around this type of equipment day in and day out, you might find yourself becoming complacent and forgetful about safety. However, it's crucial to always remember the potential dangers of working around heavy equipment, as well as how to mitigate them. 4. Ergonomics and Safe Lifting, Pushing and Pulling Understand why it's critical to address work-related injuries proactively, then learn techniques to reduce the risk of harm when lifting, pushing, or pulling heavy objects. Learn how to set up a safe and comfortable work space-at home or in the office. 5. Preventing Slips, Trips, and Falls Explore the difference between slips, trips, and falls. Then learn how to recognize and remove potential slip, trip, and fall hazards to avoid injury. 6. Ladder Safety Fundamentals Learn the fundamentals of ladder safety. First, learn how to choose, inspect, and set up a ladder correctly. Then, explore best practices to prevent falls while working from ladders. 7. Eye Safety Fundamentals in the Workplace Here's the bad news: Workplace eye injuries are common. The good news? Most of them are preventable when you know and follow the fundamentals of eye safety. In this lesson, you'll learn the basics of eye safety in the workplace and get tips for avoiding common hazards that can lead to potentially serious eye damage. 8. Eliminate Fire Hazards A fire can break out anywhere and can be extremely destructive, even deadly. Every year, thousands of workplace fires cause injury and damage to property. Respect these do's and don'ts to prevent a fire.