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Course Overview The comprehensive Affiliate Marketing has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Affiliate Marketing today, and learn from the very best the industry has to offer! This best selling Affiliate Marketing has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Affiliate Marketing is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Affiliate Marketing is CPD-accredited, so you can be confident you’re completing a quality training course will boost your CV and enhance your career potential. The Affiliate Marketing is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Affiliate Marketing, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Affiliate Marketing will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Affiliate Marketing to be completed at your own pace, whether that’s part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Become a successful therapist and life coach with our accredited, comprehensive, holistic program. Gain skills in mental health, communication, psychology, and personal development. Learn from expert instructors, access interactive materials, and join a supportive community. Flexible learning and certification enhance your career prospects. Ideal for aspiring and current professionals.

Duration 1 Days 6 CPD hours This course is intended for This overview-level course is ideally suited for professionals seeking an introduction to microservices architecture and its application within a business context. Ideal attendee roles include software developers, system architects, technical managers, and IT professionals who are part of teams transitioning to a microservices approach. It's also an excellent starting point for non-technical roles such as product owners or business analysts who work closely with technical teams and want to better understand and become conversant in the language and principles of microservices. Overview This course combines engaging instructor-led presentations and useful demonstrations with engaging group activities. Throughout the course you'll explore: Understand the Basics of Microservices: Get to know the fundamental principles and characteristics of microservices and how they revolutionize traditional software development approaches. Explore the Design of Microservices: Gain an overview of how microservices are designed based on business requirements and what makes them unique in the software architecture world. Overview of Managing and Scaling Microservices: Get an introduction to how microservices are managed and scaled independently, and understand the significance of these features in your business operations. Familiarize with the Microservices Ecosystem: Learn about the typical patterns, best practices, and common pitfalls in the microservices world, setting a foundation for future learning and implementation. Introduction to Microservices in a Business Context: Acquire a basic understanding of how microservices can be aligned with specific business capabilities, and get a glimpse into how they can coexist with legacy systems in a business setting. Microservices have rapidly emerged as a popular architectural style, breaking down applications into small, independent services that can be developed, deployed, and scaled individually. Microservices offer a robust method to address a variety of projects, such as e-commerce platforms and content management systems, enhancing scalability and boosting productivity. This technology, when employed correctly, can greatly increase software delivery speed and system resilience, making it a crucial skill set for modern technology professionals.Understanding Microservices - A Technical Overview is a one-day course ideally suited for technical professionals seeking an introduction to microservices architecture and its application within a business context. Under the guidance of an industry expert, this engaging class combines lecture-style learning with lively demonstrations, case study review and group discussions.Throughout the course you?ll explore the principles and characteristics that define microservices, how to identify suitable projects for a microservices approach, the factors to consider when designing them, and the strategies to effectively manage and scale them within complex systems. You?ll also learn about the best practices, patterns, and anti-patterns, arming you with the knowledge to make the right architectural choices. This course also explores the real-world implementation of microservices in a business enterprise. We'll discuss how to align the application of microservices with your organization's specific business capabilities, and offer strategies for smoothly integrating this technology within existing legacy systems. Introduction to Microservices Understand what microservices are and their role in modern software development. Introduction to Microservices: what they are and why they matter. Monolithic vs Microservices: highlighting the shift and benefits. Key principles and characteristics of microservices. Identifying suitable applications for microservices transformation. Demo: Analyzing a sample application and identifying potential microservices Architecting and Managing Microservices Learn the basic strategies for scaling and managing microservices. Scaling Microservices: from a single service to hundreds. Key components of a microservices architecture. Introduction to resilience patterns: Circuit-Breakers and Bulkheads. Load management and provisioning in a microservices setup. Understanding the role of cloud services in microservices. Optional Demo: Illustrating how a microservice-based application scales in real-time Designing Microservices Learn the key aspects to consider when designing microservices. Defining microservice boundaries: Deciding the scope of a microservice. Communication patterns in microservices. Understanding Microservice endpoints. Exploring data stores and transaction boundaries in microservices. Overcoming challenges in Microservices design. Demo: Designing microservices for a hypothetical business requirement Implementing Microservices in a Business Enterprise Understand the process and considerations for implementing microservices in an enterprise context. Assessing enterprise readiness for microservices. Building the business case for microservices: strategic advantages and potential challenges. Aligning microservices with business capabilities. Organizational changes: Team structures and processes for microservices. Dealing with Legacy Systems: Strategies for microservices integration. Demo: Exploring a case study of successful microservices implementation in a business enterprise The Microservices Ecosystem Understand the key tools and best practices in the Microservices ecosystem. Understanding the typical Microservices Stack. Monitoring and Logging in Microservices. Introduction to Docker: Containerization of Microservices. Deployment strategies in a Microservices setup. Introduction to Orchestration in Microservices Demo: Containerizing and deploying a simple microservice Microservices Deployment Strategies Understand various ways to safely introduce changes in a microservices environment. The concept of Blue-Green Deployment: changing services without downtime. Canary Releases and Feature Toggles: slowly rolling out changes to users. Database changes in a microservices environment: keeping data consistent. Demo: Examining various deployment strategies Microservices Best Practices and DevOps Learn key strategies to ensure a smooth operation of your microservices setup. The DevOps culture in Microservices: collaboration for efficiency. Defining a Minimum Viable Product in a Microservices setup: building small, delivering fast. Dealing with data in a distributed setup: managing Data Islands. The importance of Continuous Integration/Continuous Delivery in a microservices setup. Governance: Keeping track of your services and their consumers. Demo: Visualizing a simple continuous delivery pipeline Microservices Patterns and Anti-Patterns Learn about common do's and don'ts when working with microservices. Understanding patterns that help with efficient microservices operation. Recognizing and avoiding anti-patterns that can hinder performance. Dealing with common challenges: dependencies between services, managing service boundaries. Demo: Examples of real-world patterns and anti-patterns Simple Overview of OAuth and OpenID for Microservices Introduction to OAuth and OpenID: What they are and why they matter in Microservices. The role of tokens in OAuth 2.0: How they help in securing communications. A simplified look at OpenID Connect: Linking identities across services. Demo

Working with young people is no walk in the park — it takes patience, skill, and a good sense of humour. The Level 2 Youth Work Certificate Course is designed to give learners a solid grounding in the key knowledge and approaches used by youth workers in today’s communities. Whether you're supporting teens in schools, clubs, or community groups, this course helps you understand what makes them tick — and how to actually get through to them. From communication techniques to safeguarding responsibilities, you'll explore a variety of essential topics relevant to youth engagement. This course is ideal for those looking to enter the youth sector or sharpen their understanding of how to connect with and support young people in meaningful ways. It’s all online, self-paced, and available wherever you are — so you can study without rearranging your entire life. Learning Outcomes: Understand the role and methods of a youth worker Identify legal responsibilities in youth work Explore the social influences on young people Understand the relationship between youth work and mental health Analyse the connection between youth work and criminal justice Explore career options in social work Meet the Accreditation CPD Quality Standards (CPD QS) accreditation assure the Level 2 Youth Work Certificate course training and learning activities are relevant, reliable, and upto date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Free PDF Certificate Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Please note: This course only gives you the theoretical knowledge you need to excel in this field. This Level 2 Youth Work Certificate training course doesn't entitle you to practise as a professional in this specific field. This course is designed by industry experts and will give you an in-depth understanding of this topic. The Level 2 Youth Work Certificate course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. Enjoy a pleasant and professional 100% online learning experience and enrol the course today and take control of your career! Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in pursuing a career in youth work Individuals passionate about social justice and empowering young people Individuals who want to make a difference in the lives of young people Requirements This Level 2 Youth Work Certificate course is open to all, with no formal entry requirements. Career path After completing the Course, learners will be fit with many essential skills and have the opportunity to grab, such as: Youth Worker - £20,000 to £32,000 per annum Social Worker - £24,000 to £40,000 per annum Counsellor - £20,000 to £40,000 per annum Probation Officer - £23,000 to £36,000 per annum Family Support Worker - £18,000 to £28,000 per annum Outreach Worker - £18,000 to £28,000 per annum

Ready to make JavaScript less of a mystery and more of a skill you actually understand? This Level 2 Diploma in JavaScript is a refreshing take on learning one of the most widely-used programming languages on the internet. Whether you're aiming to build dynamic websites or improve your coding fluency, this course delivers clarity and confidence without overwhelming you with jargon. It takes you through JavaScript’s essential concepts—like variables, functions, objects, loops, and logic—with a rhythm that’s structured for those who enjoy learning with purpose. Written with a modern developer's mindset in mind (but no flashy nonsense), this course avoids empty filler and gets straight to the core of what you need to know. Whether you're enhancing your knowledge or brushing up on what you forgot last Tuesday, each module builds logically on the last, encouraging solid, repeatable understanding. If JavaScript ever felt like an unsolvable puzzle, this diploma gives you the pieces in the right order—so things actually click. Learning outcomes: Upon completing the JavaScript Basics course, learners will be able to: Understand the fundamentals of JavaScript programming, including data types, variables, and functions. Create basic JavaScript programs to perform simple tasks, such as manipulating HTML elements and responding to user interactions. Develop a strong understanding of JavaScript scope and how to work with objects and arrays. Write more complex JavaScript programs using advanced programming concepts such as loops, conditionals, and events. Implement string manipulation and data validation in their JavaScript code. The JavaScript Basics course is designed to provide learners with a foundational understanding of JavaScript programming. This course is perfect for beginners who are interested in learning the basics of JavaScript, as well as developers who want to refresh their knowledge of the language. The course covers everything from the basics of JavaScript syntax to more advanced programming concepts such as events and loops. Learners will also gain practical experience by working on real-world examples and projects. This course is taught by industry experts who have years of experience in JavaScript development. They will provide learners with a comprehensive understanding of JavaScript programming and how it can be used to create interactive and dynamic web applications. The course is designed to be self-paced, allowing learners to work at their own speed and learn at their own convenience. ⊱⊱Level 2 Diploma in JavaScript Course Curriculum Section 01: JavaScript Introduction Section 02: JavaScript Examples Section 03: JavaScript Data Types Section 04: JavaScript Objects and Functions Section 05: Java Script Scope Section 06: JavaScript Events and String How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Beginners who want to learn the fundamentals of JavaScript programming. Developers who want to refresh their knowledge of JavaScript. Individuals who want to create dynamic and interactive web applications. Students who want to prepare for a career in web development. Professionals who want to expand their skillset and stay competitive in the job market. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Web Developer Front-End Developer Full-Stack Developer JavaScript Developer Software Engineer Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Overview of Mastering Entrepreneurship Britain’s business world is growing fast, with over 5.5 million small businesses helping the economy. From tech companies in London to eco-friendly projects in Scotland, more people are seeing the value of starting their businesses. Mastering Entrepreneurship is now a key path for people who want to turn their ideas into real success. This course helps you build the right skills and plan your journey as an entrepreneur. Our Mastering Entrepreneurship programme focuses on important areas such as personal strengths, business planning, and understanding market needs. You will learn how to find your unique talent, use SWOT analysis, and build a clear vision for your future business. The course takes you from basic business skills to smart thinking for long-term success. With more government support and higher startup success rates in the UK, now is a great time to start or grow a business. Through easy-to-follow lessons, tasks, and activities, Mastering Entrepreneurship helps you grow step by step. You will learn what it takes to build a strong business, manage risks, and spot new opportunities. Whether you are starting fresh or improving an existing idea, Mastering Entrepreneurship gives you the support and structure you need. This journey helps turn your passion into a working business that adds value to the UK’s growing business scene. By the end of the Mastering Entrepreneurship course, you will be able to: Build ten important skills every successful entrepreneur needs Find and use your own special business strengths Write clear and strong vision statements that match your goals Do a full SWOT analysis to help guide your business decisions Create smart plans based on what you do well and the chances you see Use different tools to check and improve your skills over time Who is this course for? The Mastering Entrepreneurship course is ideal for: New entrepreneurs who want clear steps to turn business ideas into real plans through skill-building and smart planning Small business owners aiming to boost their abilities, understand their strengths, and grow their business using trusted methods People changing careers who want to enter the world of entrepreneurship by learning key skills and making solid plans Business students or graduates who wish to add practical experience to their studies by learning useful tools like SWOT and vision planning Current entrepreneurs who want to sharpen their focus, assess their strengths, and build strong plans for lasting success Process of Evaluation After studying the Mastering Entrepreneurship Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Mastering Entrepreneurship Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don’t need any educational qualification or experience to enrol in the Mastering Entrepreneurship course. Career Path Completing the Mastering Entrepreneurship course can lead to roles such as: Business Owner (£25K–£150K/year) Startup Founder (£20K–£200K/year) Business Development Manager (£35K–£65K/year) Innovation Consultant (£40K–£80K/year) Enterprise Advisor (£30K–£55K/year) Course Curriculum: Section 1 Entrepreneur 1-3 abilities 00:07:00 Entrepreneur 4-6 abilities 00:08:00 Entrepreneur 7-8 abilities 00:05:00 Entrepreneur 9-10 abilities 00:04:00 Entrepreneurial skills assessment activity 00:05:00 Entrepreneur purpose passion 00:07:00 Entrepreneur uniq ability vision goals 00:06:00 Section 2 Entrepreneur unique ability introduction 00:05:00 Reference document on unique ability importance 00:05:00 Entrepreneur unique ability part 1 00:06:00 Questions to ask to find unique ability 00:05:00 Entrepreneur unique ability parts 2 3 4 00:08:00 List down activities unique ability part 2 00:05:00 Activity document unique ability part 3 & 4 00:10:00 Section 3 SWOT analysis benefits 00:03:00 SWOT analysis importance 00:04:00 Video SWOT strengths and weaknesses 00:08:00 Activity personal SWOT – Strengths 00:05:00 Activity personal SWOT – Weaknesses 00:05:00 SWOT opportunities and threats 00:08:00 Activity personal SWOT – opportunities, threats 00:05:00 SWOT 2 techniques 00:05:00 SWOT my example 00:08:00

Overview of Observation Skills for Carers Join our Observation Skills for Carers course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Observation Skills for Carers course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Observation Skills for Carers course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Observation Skills for Carers Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Observation Skills for Carers. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Observation Skills for Carers course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Observation Skills for Carers is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Observation Skills for Carers course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Observation Skills for Carers Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.

Course Overview Sales Funnel Phases The comprehensive Sales Funnel Phases has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Sales Funnel Phases today, and learn from the very best the industry has to offer! On the Sales Funnel Phases, You Will Learn: This best selling Sales Funnel Phases has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Sales Funnel Phases is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Sales Funnel Phases is CPD-accredited, so you can be confident you’re completing a quality training course which will boost your CV and enhance your career potential. The Sales Funnel Phases is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Sales Funnel Phases, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Sales Funnel Phases will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Sales Funnel Phases to be completed at your own pace, whether that’s part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary

Unlock the power of effective negotiation. Gain essential skills to navigate complex deals, build lasting partnerships, and achieve optimal outcomes. Course overview Duration: 1 day (6.5 hours) This course is designed for those who need to understand and be able to use essential negotiation skills to make them more effective in their role. Externally you maybe negotiating with suppliers, customers, regulatory authorities and other organisations. Internally you will be negotiating with stakeholders, colleagues, and team members which could be for resources, time, budget or facilities. Being able to negotiate agreements that are acceptable to all parties requires skill and is essential to maintain healthy, functional relationships. This will be a facilitated workshop designed to be flexible to achieve the desired outcome. We will achieve the objectives through a mixture of facilitated discussion, interactive exercises designed to give insight and facilitator input. During the day we will deal with the stages of a negotiation from preparation to closing. Individuals will get the opportunity to practice the skills needed to create win-win outcomes through a number of generic but realistic scenarios. Objectives By the end of the course you will be able to: State the principles of effective negotiation Prepare effectively for different types of negotiation Set negotiation objectives and identify what can be ‘traded’ Explain how assertiveness and influencing skills can affect outcomes Deploy appropriate strategies and tactics to achieve the best results Use different techniques to deal with difficult customers and difficult situations Content Influencing Seek first to understand, and then be understood The importance of understanding the other party’s position and how to do it The power of non-verbal communication Dealing with difficult customers and difficult situations whilst maintaining a positive relationship How to approach negotiations Identifying potential negotiations and preparing for potential outcomes Aiming for results which deliver win/win outcomes Developing a win/win mindset and behaviours Rights and responsibilities of negotiators Setting Negotiation Objectives Clarifying essential, desirable and ideal objectives Assessing the most favoured, realistic target and walk away positions The Negotiation Process The importance of preparation Creating an opening proposal Where to pitch the opening proposal Bargaining/Trading - Gaining Momentum Knowing your parameters – what can be traded? Choosing a strategy and tactics Dealing with questionable tactics and ploys Building rapport – the communication process Asking the right questions and active listening Being assertive, demanding your rights and ensuring you meet your responsibilities Closing Techniques Trial and actual closing techniques Signalling Summarising and documenting the agreement Follow up and implementation of the deal