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Diploma in Medical & Clinical Administration Course Most medical and clinical administrators' work is done behind the scenes. Nonetheless, their significance in the healthcare industry cannot be overstated. They are in charge of the strings that keep the system running smoothly. With this Diploma in Medical & Clinical Administration, you can start a promising career in this in-demand industry. This Diploma in Medical & Clinical Administration course is designed by industry experts to provide you with a thorough understanding of the subject. The course covers the fundamentals of Medical and Clinical Administration, Organise Schedules, Effective Filing Systems in Medical Offices, Maintaining Medical Records, Confidentiality in a Medical Environment, Medical Jargon and Terminology, Medical (Clinical) Coding and Billing and much more. Whether you are an aspirant looking to begin your dream career, a professional looking to increase your knowledge, or someone in between, this Diploma in Medical & Clinical Administration course has you covered. This course's rudimentary knowledge will add tremendous value and allow you to establish the meaningful Medical & Clinical Administration career you have always wanted. Learning Outcomes After completing this Diploma in Medical & Clinical Administration Bundle course, the learner will be able to: Understand the basics of Medical and Clinical Administration. Know how to organise schedules. Know how to maintain medical records. Gain in-depth knowledge about the filing systems in medical offices. Understand the concept of patient confidentiality. Know how to control stocks and supplies. Gain a solid understanding of medical jargon and terminology. Know how to maintain workplace safety. Understand medical (clinical) coding and billing. Why Choose Diploma in Medical & Clinical Administration Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. **Courses are included in this Diploma in Medical & Clinical Administration Bundle Course Course 01: Diploma in Medical & Clinical Administration Course 02: Level 6 Diploma in Health and Social Care Management Course 03: Level 5 Diploma in Family Support Worker Course 04: Level 3 Diploma in Healthcare Support Course 05: Level 3 Award in Health and Social Care Course Course 06: Level 2 Certificate in Understanding the Care and Management of Diabetes Course 07: Level 2 Certificate in Understanding Safeguarding and Prevent Course 08: Level 2 Award in Awareness of Dementia Course 09: Level 2 Certificate in Preparing to Work in Adult Social Care Course 10: Level 2 Youth Work Certificate Course Course 11: Adults Support Worker Course Course 12: Safeguarding Vulnerable Adults Training Course 13: Clinical Psychology Diploma Course 14: Healthcare Management Training Course 15: Diploma in Mastering Psychology **Other Benefits of Diploma in Medical & Clinical Administration Bundle Course Free 15 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Diploma in Medical & Clinical Administration course] Diploma in Medical & Clinical Administration Course Course Curriculum of Diploma in Medical & Clinical Administration Module 01: An Overview of Medical and Clinical Administration Module 02: Ways of Organising Schedules Module 03: How to Maintain Medical Records Module 04: Understanding the Filing Systems in Medical Offices Module 05: Maintaining Confidentiality in a Medical Environment Module 06: The Ways of Controlling Stocks and Supplies Module 07: Medical Jargon and Terminology Module 08: Ensuring Safety at Workplace Module 09: The Use of Information Technology in Health Care Module 10: Medical (Clinical) Coding and Billing Assessment Method After completing each module of the Diploma in Medical & Clinical Administration Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Diploma in Medical & Clinical Administration course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Diploma in Medical & Clinical Administration Course This Diploma in Medical & Clinical Administration course is designed for people who want to gain an accredited qualification that will allow them to start or advance their careers in Medical Reception and Medical Administration roles. Requirements Diploma in Medical & Clinical Administration Course Students who intend to enrol in this Diploma in Medical & Clinical Administration Course must meet the following requirements: Medical & Clinical Administration Course: Good command of the English language Medical & Clinical Administration Course: Must be vivacious and self-driven Medical & Clinical Administration Course: Basic computer knowledge Medical & Clinical Administration Course: A minimum of 16 years of age is required Career path Diploma in Medical & Clinical Administration Course This qualification Diploma in Medical & Clinical Administration course will allow you to pursue a variety of careers, including: Healthcare Administrator GP Receptionist Patient Coordinator Medical Assistant Medical Receptionist Certificates Certificate of completion Digital certificate - Included
Overview This School Administrator course will unlock your full potential and will show you how to excel in a career in School Administrator. So upskill now and reach your full potential. Everything you need to get started in School Administrator is available in this course. Learning and progressing are the hallmarks of personal development. This School Administrator will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your School Administrator skills to help you advance your career. Acquire a comprehensive understanding of various School Administrator topics and tips from industry experts. Learn in-demand School Administrator skills that are in high demand among UK employers, which will help you to kickstart your career. This School Administrator course covers everything you must know to stand against the tough competition in the School Administrator field. The future is truly yours to seize with this School Administrator. Enrol today and complete the course to achieve a School Administrator certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the School Administrator course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the School Administrator course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. Certificate of Achievement Upon successfully completing the School Administrator course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This School Administrator is suitable for anyone aspiring to start a career in School Administrator; even if you are new to this and have no prior knowledge on School Administrator, this course is going to be very easy for you to understand. And if you are already working in the School Administrator field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. Taking this School Administrator course is a win-win for you in all aspects. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This School Administrator course has no prerequisite. You don't need any educational qualification or experience to enrol in the School Administrator course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online School Administrator course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum School Administrator Module-01: Introduction to School Administration 00:12:00 Module-02: Types of Schools In The UK 00:15:00 Module-03: Workplace Development 00:12:00 Module-04: Creating and Maintaining a School Culture 00:13:00 Module-05: Educational Administration and Management 00:11:00 Module-06: Safeguarding Students 00:14:00 Module-07: Child Development 00:13:00 Module-08: Serious Behavioural Issues and Problems of Students 00:12:00 Module-09: Managing School Premises 00:10:00 Module-10: Safety and Maintenance As an Administrator 00:08:00 Module-11: Self-Management and Dealing with Stress 00:13:00
Overview of Office Administration With over 4 million people working in administrative roles, office administration is a growing field full of opportunities in the UK. This office administration course equips you with the essential skills like time management, business writing, communication, and organisation needed to thrive as an administrative professional. You'll gain practical insights into managing office tasks, interacting with staff and clients, and problem-solving issues that arise. With dedicated modules on skills like writing, communication, and stress management, this comprehensive course readies you for diverse administrative and secretarial jobs across sectors. Invest in your potential. Become the backbone of success. Enrol today and unlock the thriving world of Office Administration in the UK! Get a Quick Look at The Course Content: This Office Administration Course will help you to learn: Employ advanced communication skills to thrive in any business environment. Implement organisational strategies to ensure efficiency and productivity. Master negotiation techniques to secure advantageous outcomes. Manage stress effectively to maintain a healthy work-life balance. Develop leadership qualities to excel in your chosen career path. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Office Administration. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Office Administration course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Individuals seeking a rewarding career in Office Administration. Existing professionals looking to refine their skills and climb the ladder. Business owners are eager to empower their teams with essential administrative expertise. Anyone seeking to enhance their organisational and communication skills for personal growth. Requirements You don't need any educational qualification or experience to enrol in the Office Administration course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path This UK-focused Office Administration course paves the way for a diverse range of rewarding careers, including: Executive Assistant - £32,000 to £48,000/year. Office Manager - £18,000 to £38,000/year. Sales Administrator - £17,000 to £28,000/year. Receptionist - £16,000 to £24,000/year. Customer Service Advisor - £18,000 to £26,000/year. Course Curriculum Office Administration Module 1: Introduction to Office Administration 00:17:00 Module 2: Skills of an Effective Administrator 00:18:00 Module 3: Business Writing Skills 00:39:00 Module 4: Communication Skills 00:27:00 Module 5: Managing Meetings and Giving Feedback 01:29:00 Module 6: Organisational Skills 01:18:00 Module 7: Telephone Etiquette 01:09:00 Module 8: Negotiation Techniques 00:18:00 Module 9: Conflict Management 00:16:00 Module 10: Stress Management 00:18:00 Module 11: Time Management 00:39:00 Assignment Assignment - Office Administration 00:00:00
About Course Master the Fundamentals of Programming with Python Course Description Embark on an exciting journey into the world of programming with this comprehensive Python course, designed to equip you with the essential skills and knowledge to become a proficient Python programmer. Whether you're a complete beginner or seeking to enhance your existing Python skills, this course caters to all levels of expertise. What will be discussed in detail? Introduction to Python: Delve into the basics of Python programming, including variables, data types, operators, and control flow statements. Working with Data Types: Explore the fundamental data types in Python, including numbers, strings, booleans, and lists. Python Strings: Master the art of manipulating strings, including slicing, concatenation, and string formatting techniques. Python Lists: Discover the power of lists, one of Python's most versatile data structures, and learn how to create, access, modify, and iterate over lists. Python Casting and Input: Understand the concept of type casting and learn how to take user input from the console. Python Dictionary: Uncover the usefulness of dictionaries, another essential data structure in Python, and learn how to store and retrieve data using key-value pairs. Python Date and Time: Learn how to handle date and time operations in Python, including creating, formatting, and manipulating date and time objects. Python Loop Part 1: Master the 'for' loop, a fundamental looping construct in Python, to iterate over sequences and perform repetitive tasks. Python Loop Part 2: Expand your understanding of loops by exploring the 'while' loop, used to execute a block of code repeatedly while a condition remains true. Creating a Function: Discover the power of functions, reusable blocks of code that perform specific tasks, and learn how to define, call, and pass arguments to functions. Python OOP Part 1: Delve into the world of Object-Oriented Programming (OOP) with Python, and learn the concepts of classes, objects, inheritance, and polymorphism. Python OOP Part 2: Enhance your OOP skills by exploring advanced concepts such as abstract classes, multiple inheritance, and operator overloading. Python Advanced OOP Part 1: Discover more advanced OOP techniques, including class methods, static methods, and decorators. Python Advanced OOP Part 2: Master the concept of exception handling, a crucial aspect of robust programming, and learn how to handle errors and exceptions effectively. Error Handling: Understand the importance of error handling in Python programming and learn how to identify, handle, and prevent errors. Python File Handling: Learn how to read, write, and manipulate files in Python, enabling you to store and retrieve data from external sources. Python Modules: Explore the concept of modules, reusable code libraries, and discover how to import, use, and create your own modules. Why should you enroll into it? Gain a comprehensive understanding of Python programming: Master the fundamentals of Python programming, from basic syntax to advanced OOP concepts. Develop practical coding skills: Apply your theoretical knowledge to hands-on coding exercises, solidifying your understanding and building your confidence. Prepare for a career in programming: Equip yourself with the essential skills required for entry-level programming positions. Enhance your problem-solving abilities: Learn to think algorithmically and develop effective problem-solving techniques using Python programming. Expand your skillset and knowledge: Whether you're a beginner or an experienced programmer, this course will broaden your understanding of Python and its capabilities. What will be taught? (Learning Outcomes/Learning Objectives) Understand the fundamental concepts of Python programming Work with different data types, including numbers, strings, lists, dictionaries, and Booleans Master control flow statements such as 'if', 'elif', and 'else' Create and manipulate Python functions Implement Object-Oriented Programming (OOP) concepts using classes, objects, inheritance, and polymorphism Handle errors and exceptions effectively Read, write, and manipulate files in Python Import, use, and create Python modules What Will You Learn? Understand the fundamental concepts of Python programming Work with different data types, including numbers, strings, lists, dictionaries, and Booleans Master control flow statements such as 'if', 'elif', and 'else' Create and manipulate Python functions Implement Object-Oriented Programming (OOP) concepts using classes, objects, inheritance, and polymorphism Handle errors and exceptions effectively Read, write, and manipulate files in Python Import, use, and create Python modules Course Content Introduction to Python Introduction to Python Working with Data Types Working with Data Types Python Strings Python Strings Python List Python List Python Casting and Input Python Casting and Input Python Dictionary Python Dictionary Python Date and Time Python Date and Time Python Loop (Part - 1) Python Loop (Part - 1) Python Loop (Part - 2) Python Loop (Part - 2) Python While Loop Python While Loop Creating a Function Creating a Function Python OOP (Part - 1) Python OOP (Part - 1) Python OOP (Part - 2) Python OOP (Part - 2) Python Advanced OOP (Part - 1) Python Advanced OOP (Part - 1) Python Advanced OOP (Part - 2) Python Advanced OOP (Part - 2) Error Handling Error Handling Python File Handling Python File Handling Python Modules Python Modules A course by Uditha Bandara Microsoft Most Valuable Professional (MVP) RequirementsA basic understanding of computers and operating systemsA willingness to learn and practice codingA computer with internet access and the ability to install Python Audience Beginners with no prior programming experience Programmers seeking to transition to Python Individuals looking to enhance their programming skills and knowledge Anyone interested in pursuing a career in programming Audience Beginners with no prior programming experience Programmers seeking to transition to Python Individuals looking to enhance their programming skills and knowledge Anyone interested in pursuing a career in programming
Navigating the corporate maze requires a keen sense of precision, a dash of flair, and an impeccable set of skills. Introducing the 'Executive PA Certification: Mastering Administrative Excellence' - a course tailored for those aiming to shine in the administrative realm. From mastering the art of effective administration to honing your business writing finesse, this comprehensive curriculum ensures you emerge as the backbone of any successful business. Learn to represent your company with distinction, manage the complexities of travelling arrangements, and organise records like a pro. By the end of this journey, you'll be the linchpin that every executive seeks. Learning Outcomes Understand the critical role and responsibilities of an Executive PA and how to excel in this capacity. Acquire adeptness in business etiquette, telephone skills, and representing both company and boss with professionalism. Master the art of business writing and clear communication to ensure clarity in official correspondences. Attain proficiency in making travel arrangements, coordinating meetings, and organising conferences efficiently. Develop a keen sense for meticulous record-keeping, effective planning, and seamless scheduling. Why buy this Executive PA Certification: Mastering Administrative Excellence? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Executive PA Certification: Mastering Administrative Excellence there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Executive PA Certification: Mastering Administrative Excellence course for? Individuals aspiring to advance in administrative roles within corporations. Secretaries seeking to enhance their skill set and elevate their career trajectory. Entrepreneurs aiming to improve their organisational and administrative acumen. Managers desiring to understand the complexities of office management better. Anyone passionate about mastering the ins and outs of modern business administration. Prerequisites This Executive PA Certification: Mastering Administrative Excellence does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Executive PA Certification: Mastering Administrative Excellence was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Executive PA: £30,000 - £50,000 Annually Office Manager: £25,000 - £40,000 Annually Administrative Coordinator: £22,000 - £35,000 Annually Business Communication Specialist: £28,000 - £45,000 Annually Corporate Travel Coordinator: £24,000 - £38,000 Annually Records Management Specialist: £27,000 - £42,000 Annually Course Curriculum Module 01: Executive PA Executive PA 00:07:00 Module 02: Effective Administration Skills Effective Administration Skills 00:08:00 Module 03: Business Etiquette & Telephone Skills Business Etiquette & Telephone Skills 00:20:00 Module 04: Representing Company & the Boss Representing Company & the Boss 00:22:00 Module 05: Mail Services Mail Services 00:15:00 Module 06: Traveling Arrangements Traveling Arrangements 00:13:00 Module 07: Meeting & Conferences Meeting & Conferences 00:15:00 Module 08: Business Writing & Communication Skills Business Writing & Communication Skills 00:38:00 Module 09: Record Keeping & Organisational Skills Record Keeping & Organisational Skills 00:30:00 Module 10: Planning and Scheduling Planning and Scheduling 00:30:00
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Administrative management focuses on needs of administrative procedures and using the right tools and techniques in the workplace. [course_titile] is originated for you to carry out administrative tasks to a professional standard. The course begins with by explaining the code of conduct as well as setting the tone in the workplace. Operating an office requires exceptional effort and management skills. Initially, this course is intended to prepare you to handle bullying in the workplace, conflict management and different types of conflict that often occur, necessary steps to avoid and overcome conflict, getting along in the workplace effectively as well. You will be able to create a positive work environment through communication and negotiation. In the course, you will get a clear understanding of closing the generation gap, ergonomics injury prevention, and eliminate workplace violence. Following that, you will learn about workplace harassment and things to do if you become a victim of it. Enroll now and get the most out of this course. Learning Outcomes: Identify what a code of conduct is and why a business should have one Identify what goes into a code of conduct Discuss how to implement a code of conduct in the workplace Create a code of conduct for a business Allot a definition about bullying of what it is and what not Realise the cost of bullying either to organisations nor to people Recognise behaviours associated with bullying as well as the factors behind them Learn some means to shut bullying and realise the roles you can play Acquire the knowledge of some routes to handle yourself from bullying Learn what you should do when encountered with bullying Figure out proper solutions to a bullying event (either within or outside the organisation) Be able to assist in creating an anti-bullying policy Become able to help generate an anti-bullying policy Identify how a positive workplace appears Get information and realise the major components suited to produce and sustain a positive work atmosphere Realise the role of an employee to generate your individual activities to manage a positive work environment Understand as a leader the responsibility you have to create and maintain a positive work environment Figure out Discover what type of team player you are and how that relates to your functioning in the team Know the importance of effective workplace relationships in creating and maintaining a positive work environment Know and understand the importance of working as a team and guidelines to good teamwork Discover your personal strengths and weaknesses in working cooperatively Discover your preference for dealing with workplace conflict Allot a definition to ergonomics and the terms it include Recognise from where you can get ergonomics information for your area Locate the ways ergonomics could be incorporated for your workplace Evaluate the environment for ergonomic risks, learn to open ways so as to solve the issues, as well as planning for their application. Recheck along with assessing your ergonomic endeavor Apply the change management technique proficiently Relate the fundamental principles linked to ergonomics Get to know outlining ergonomic practices to sit, stand, lift, carry, push, as well as to pull Make designs for an ergonomic workstation Recognise the crucial ergonomic features of tools as well as machines Interpret the role of the environmental factors for example, (sound, air quality, as well as light) play in ergonomics Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Workplace Administration is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Workplace Administration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 What is it, and why? 00:15:00 What to leave in, what to leave out 00:15:00 What's it all about? 00:15:00 A Random Sample 00:30:00 What to Do When You Make a Mistake 00:15:00 Auditing 00:30:00 Putting it Together 00:15:00 Module : 2 Defining Bullying 00:15:00 Why Bullies Do What They Do 00:15:00 Building a Shield Against Bullies 00:15:00 What to Do If It Happens to You 00:30:00 What to Do If You Witness Bullying 00:15:00 Creating an Anti-Bullying Workplace 00:15:00 The Law on Bullying 00:15:00 Module : 3 Defining Conflict 00:15:00 Types of Conflict 00:15:00 Open Conflict vs. Hidden Conflict 00:15:00 Spontaneous and Reflective Behavior 00:15:00 The Johari Window 00:15:00 Stages of Conflict 01:00:00 Conflict Resolution Style Questionnaire 00:15:00 The Role of Communication in Conflict Resolution 00:30:00 Active Listening Skills 00:15:00 Paraphrasing Skills 00:15:00 Powerful Questions 00:15:00 Body Language 00:15:00 The Conflict/Opportunity Test 00:15:00 Conflict and Its Resolution 00:30:00 Helping Others Through Conflict 00:45:00 Module : 4 What Does a Positive Environment Look Like? 00:30:00 What Can I Do? 00:30:00 Team Player 00:15:00 Effective Workplace Relationships (I) 00:45:00 Effective Workplace Relationships (II) 00:30:00 Module : 5 The Case for Wellness 00:15:00 Building the Foundation 00:30:00 Gathering Support 00:15:00 Gathering Data 00:30:00 Performing a Needs Analysis 00:15:00 Implementing Your Workplace Wellness Program 00:15:00 Reviewing the Plan 00:15:00 Evaluating and Reporting Results 00:15:00 Module : 6 Getting Started 00:30:00 The Role of Ergonomics in Your Workplace 00:15:00 The Ergonomic Assessment Cycle 00:05:00 Identifying and Assessing Ergonomic Hazards 00:30:00 Developing a Plan to Address Ergonomic Issues 00:15:00 Identifying and Implementing Solutions 00:15:00 Obtaining Employee Buy-In 00:15:00 Tips for Successful Implementation 00:15:00 Reviewing Your Ergonomics Program 00:15:00 Basic Ergonomic Principles 00:15:00 Optimal Sitting and Standing 00:15:00 Safe Lifting and Transporting 00:15:00 Ergonomic Workstations 00:15:00 Safe Tool Selection and Use 00:15:00 Creating an Ergonomic Environment 00:30:00 Module : 7 What is Workplace Violence? 00:15:00 Understanding the Behavior Wheel 00:15:00 The Anger Management Process 00:30:00 Communicating Better 00:15:00 Basic Problem Solving Tools 01:00:00 Other Ways of Managing Anger 00:15:00 A Systems Approach 00:15:00 Developing a Policy and Program 00:15:00 Risk Assessment 00:30:00 Hiring Practices 00:15:00 Workplace Practices and Procedures 00:15:00 Security Systems and Personnel 00:15:00 Training Programs 00:15:00 Developing Emergency Response Plans 00:15:00 Program Review 00:15:00 The Immediate Response 00:15:00 Consulting with the Experts 00:15:00 Gathering Additional Information 00:15:00 Re-Evaluating Information 00:15:00 Communicating Incidents and Threats 00:15:00 Interviewing Employees 00:15:00 Risk Level Analysis 00:15:00 Reviewing the Options 00:15:00 Analyzing the Impact 00:15:00 Process Application 00:15:00 Module : 8 Defining Harassment 00:15:00 Defining Sexual Harassment 00:30:00 The Purpose of Training 00:15:00 Creating a Harassment Policy 00:30:00 Nipping it in the Bud 00:15:00 Protecting Yourself 00:15:00 What If It Happens to Me? 00:30:00 What If It's Happening to Someone Else? 00:15:00 Someone Has Filed a Complaint Against Me! 00:30:00 Addressing a Complaint 00:15:00 Handling False Complaints 00:15:00 Mediation 00:45:00 Investigating a Complaint 00:45:00 Making the Decision 00:15:00 Creating Solutions 00:15:00 After It's Over 00:15:00 Skill Application 00:15:00