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In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Skills for Business Communication course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Skills for Business Communication course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Skills for Business Communication and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Skills for Business Communication course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Skills for Business Communication course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Skills for Business Communication will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Skills for Business Communication Effective Communication 00:06:00 Planning your Communication Part 1 00:03:00 Planning your Communication Part 2 00:05:00 Planning your Communication Part 3 00:07:00 Exercise: Stakeholder Analysis 00:03:00 Facilitating Business Meetings 00:08:00 Planning your Meeting Agenda 00:06:00 As facilitator, what should I be looking for? 00:04:00 Tools you can use in Facilitation 00:03:00 Facilitation Tools 00:04:00 Exercise: Planning your Agenda 00:07:00 Resource: Tools to help you Communicate and Facilitate 00:17:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Positive behaviour can lead to effective planning, delivery, and assessment in teaching. This course covers essential skills and techniques needed for successful teaching, including learning skills development, critical thinking, lesson delivery methods, ICT in education, effective target setting, record keeping and monitoring, and constructive feedback. Learning outcomes: Develop skills in effective lesson delivery and student engagement Demonstrate knowledge of various teaching methods and techniques for critical thinking skills development Understand the importance of ICT in education and its effective use in teaching Learn how to set and achieve targets effectively Develop skills in monitoring and record keeping Provide constructive feedback to students and assess their progress accurately This course provides a theoretical foundation for effective teaching, covering all the essential aspects of planning, delivery, and assessment. Participants will learn how to develop learning skills, critical thinking skills, and how to deliver lessons effectively using a range of teaching methods. They will also learn how to incorporate ICT into their teaching, set effective targets, and monitor progress using record-keeping techniques. Furthermore, participants will gain the skills to provide constructive feedback to students and assess their progress accurately. By the end of the course, participants will have the knowledge and skills required for successful teaching. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is designed for individuals who want to become effective teachers or enhance their existing teaching skills. It is suitable for: Aspiring teachers Newly qualified teachers Experienced teachers looking to improve their teaching techniques Career path Teacher (starting salary £25,714 - £32,157) Head of Department (starting salary £38,690 - £41,604) Assistant Headteacher (starting salary £45,319 - £50,026) Deputy Headteacher (starting salary £55,338 - £60,726) Headteacher (starting salary £62,426 - £114,149) Educational Consultant (starting salary £35,000 - £50,000)

There are abundant opportunities for individuals with knowledge and expertise in Commercial Law. These opportunities range from legal positions within businesses to roles in government agencies and non-profit organisations. Our Business Organisations & Legal Structures course can help learners gain the knowledge and skills required to excel in these roles. Learning Outcomes: Gain an understanding of commercial law and its applications Explore different business organisation structures and their legal implications Analyse the theory and institutions of international trade law Understand the legal framework for the sales of goods and consumer protection Gain insights into the legal aspects of e-commerce Understand the implications of competition law for businesses Our Business Organisations & Legal Structures course is designed for individuals looking to gain an in-depth understanding of commercial law principles and their application in the corporate world. The course covers a wide range of topics, from business organisations to international trade and consumer protection, allowing you to develop a deep understanding of the legal framework that governs the business world. The modules covered in this course include business organisations, international trade, sales of goods law, consumer law and protection, e-commerce law, and competition law. Participants will develop an understanding of the legal implications of various aspects of commerce, including contracts, sales, and competition. With this course, individuals will be prepared to handle legal matters related to different types of businesses. This course is ideal for those who wish to gain a theoretical understanding of Commercial Law. Whether you're a business owner, legal professional, or a student of law, this course will equip you with the foundational knowledge required to operate within the legal structures of the commercial world. Sign up today and unlock the potential of commerce with Commercial Law. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is particularly useful for: Law students and professionals looking to specialise in commercial law. Entrepreneurs and business owners seeking to gain a deeper understanding of legal structures. Management professionals aiming to develop an in-depth understanding of commercial law. Anyone interested in pursuing a career in law, business, or management. Career path Some career paths related to this industry in the UK are: Solicitor (£25k - £70k) Legal Executive (£20k - £50k) Business Development Manager (£25k - £65k) Compliance Officer (£20k - £50k) Company Secretary (£25k - £60k) Contract Manager (£25k - £55k)

Overview This comprehensive course on Ear Candling will deepen your understanding on this topic.After successful completion of this course you can acquire the required skills in this sector. This Ear Candling comes with accredited certification which will enhance your CV and make you worthy in the job market.So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Ear Candling. It is available to all students, of all academic backgrounds. Requirements Our Ear Candling is fully compatible with PC's, Mac's, Laptop,Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 8 lectures • 01:25:00 total length •Introduction to Ear Candling: 00:10:00 •Benefits and Effects of Ear Candling: 00:12:00 •Anatomy and Physiology of the Ear and Ear Problems: 00:20:00 •Ear Candling Procedures: 00:25:00 •Contraindications, Side-effects and Aftercare: 00:05:00 •Post Treatment Massage: 00:05:00 •Health, Safety and Hygiene: 00:08:00 •Assignment - Ear Candling: 00:00:00

Overview This comprehensive course on Certificate in CV Writing and Interview Skills will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Certificate in CV Writing and Interview Skills comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Certificate in CV Writing and Interview Skills . It is available to all students, of all academic backgrounds. Requirements Our Certificate in CV Writing and Interview Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 3 sections • 13 lectures • 00:51:00 total length •Why take this course?: 00:04:00 •Introduction to the course.: 00:05:00 •Your CV - the interviewer's reason to eliminate you!: 00:04:00 •Your CV needs to work harder than you think: 00:05:00 •The three missing 'Traits': 00:04:00 •You've got the interview - NOW WHAT?: 00:04:00 •What are my 'Tangibles'?: 00:04:00 •Proof Positive!!: 00:04:00 •The 'Missing Ingredient' to virtually guarantee selection!: 00:03:00 •Why does this work so well?: 00:03:00 •The final hurdle: 00:06:00 •Bringing it all together: 00:05:00 •Assignment -Certificate in CV Writing and Interview Skills: 00:00:00

'Manners Maketh The Man' and etiquette make you socially acceptable. And when it comes to business, knowing the proper etiquette is a must. In this course, you will learn everything about business etiquette. The course is comprised of 10 information-rich modules that teach you etiquettes that make you appear professional and stand out. You will learn about the importance, of how to create a great first impression, dining etiquette, email, and phone call etiquette, how to dress for success, international etiquette, plus many other topics. With this comprehensive business etiquette course, you can achieve your dreams and train for your ideal career. The business etiquette course provides students with an in-depth learning experience that they can work through at their own pace to enhance their career development. This business etiquette training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the business etiquette course today - gear up with the essential skills to set yourself up for excellence! Learning Outcomes: Be able to define etiquette and provide an example of how etiquette can be of value to a company or organisation. Understand the guidelines on how to make effective introductions. Identify the 3 C's of a good impression. Identify at least one way to minimise nervousness while in social situations. Understand how to use a card effectively. Identify and practice at least one way to remember names. Identify the 3 steps in giving a handshake. Enumerate the four levels of conversation Understand place settings, napkin etiquette, and basic table manners. Understand the protocol for ordering in a restaurant, handling alcohol during a business meal, paying the bill, and tipping. Understand basic guidelines for the proper form of address, grammar standards, and use of acronyms in emails. Understand basic guidelines for telephone, voicemail, and cell phone etiquette. State the difference between a formal and an informal letter. Understand the meaning of colours in dressing for success. Differentiate among the dressy casual, semi-formal, formal, and black tie dress codes. Understand basic guidelines on international etiquette. Start your learning journey straight away with this business etiquette course and take a step toward a brighter future! Skills You Will Gain Communication skills The ability to write/make formal and informal letters, emails, and phone calls Impeccable dressing skills Proper eating and dining skills Networking skills Why Prefer Our Business Etiquette Course? Opportunity to earn a certificate that is accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of the Business Etiquette course: Module One: Understanding Etiquette Etiquette Defined The Importance of Business Etiquette Module Two: Networking for Success Creating an Effective Introduction Making a Great First Impression Minimizing Nervousness Using Cards Effectively Remembering Names Module Three: The Meet and Greet The Three-Step Process The Four Levels of Conversation Module Four: The Dining in Style Understanding Your Place Setting Using Your Napkin Eating Your Meal Sticky Situations and Possible Solutions Module Five: Eating Out Ordering in a Restaurant About Alcoholic Beverages Paying the Bill Tipping Module Six: Email Etiquette Addressing Your Message Grammar and Acronyms Top 5 Technology Tips Module Seven: Phone Etiquette Developing an Appropriate Greeting Dealing with Voicemail Cell Phone Do's and Don'ts Module Eight: The Written Letter Thank You Notes Formal Letters Informal Letters Module Nine: Dressing for Success The Meaning of Colors Interpreting Common Dress Codes Deciding What to Wear Module Ten: International Etiquette General Rules Important Points Preparation Tips Assessment Process Once you have completed all the modules in the Business Etiquette course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This business etiquette course is for you if you: Want to have a deeper insight into business etiquette Actively working in business etiquette and am interested in exploring it a bit further. Are you a student pursuing a relevant field of study? Seeking employment in the business etiquette field. Requirements You will not need any prior background or expertise. All you need to take this business etiquette is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path The Diploma in Business Etiquette course aims to help you get the long-awaited job of your dreams and help grow your career. With the support and proper guidance, you will learn the skills and knowledge that will help sharpen your career at; Owners Receptionists, secretaries & PAs Entrepreneurs HR professionals Customer service executives Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Copywriting is in high demand in today's digital age as businesses and organisations of all sizes need to produce a variety of written content for their websites, social media, email marketing, and other digital channels. In addition, the rise of digital marketing, e-commerce, and content marketing has increased the need for copywriters who can create persuasive and compelling written content that can help businesses attract and retain customers. Copywriting is also in demand for traditional marketing methods such as brochures, flyers, and print advertisements. Businesses need to promote their products and services, and copywriting plays a vital role in making that happen. Copywriting is also in high demand in the SEO (Search Engine Optimisation) industry as well. Copywriters are needed to produce high-quality content that is optimised for search engines, which can help businesses rank higher in search engine results pages (SERPs) and attract more organic traffic to their websites. Copywriting is also in high demand in content creation, as the need for high-quality written content is increasing in many industries, such as e-learning, online education, and online courses. Overall, copywriting is a versatile and in-demand skill essential for businesses and organisations of all sizes and in many industries. The demand for copywriters is likely to grow as the importance of written content in digital marketing and other areas continues to increase. If you are passionate about learning more about Copywriting, then you are in the right place. This Certificate in Copywriting diploma allows you to gain a solid understanding and acquire in-depth knowledge of Copywriting. The course is thoroughly planned and structured after extensive research and successful experiments to ensure that your Copywriting career is smooth and fluent. So, join us today and gear up for excellence! Learning Outcomes of This Course Gain hands-on experience in copywriting methods and styles. Know how to write headlines that are both unique and eye-catching. Make preparations to create "attention-getting" marketing campaigns. Understand how to use online and offline instances of copywriting. Investigate ways to collaborate with the mainstream media and other useful sources. Learn how to write a blog, use email marketing, and write online and offline Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! You can advance your career and increase your employability by discovering your skills, talents, and interests with this exclusive Certificate in Copywriting course. *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 1: Introduction Module 2: Basics Module 3: Eye-Catching Headlines Module 4: Attention-Grabbing Advertisements Module 5: Essential Skills Module 6: Online Copywriting Module 7: Press Related Copywriting Module 8: Print Media Copywriting Module 9: Copywriting for Mainstream Media Module 10: Copywriting for Other Media Module 11: How to Write Better Copy Module 12: Creative Copywriting and Some Impactful Samples Module 13: Responsibilities and Necessary Skills of a Copywriter Module 14: Final Tips Assessment Process Once you have completed all the modules in the Certificate in Copywriting course, you can assess your skills and knowledge with an optional assignment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Certificate in Copywriting course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path Take this Certificate in Copywriting training to improve your key skills and broaden your career opportunities, such as: Copywriter Copy Editor Content Writer Proof-reader Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Are you interested to work with deaf people? Do you want to communicate with them using sign language? If so, take a look at our American Sign Language (ASL) Course and learn all the effective techniques to bring the utmost success in this field. The precise contents of the course introduce you to different signs of sign language including number, food, colour, animal, family, feeling, emotions, verb, nouns, and many other important components so that you can understand and communicate with deaf people. It instructs you to learn receptive and expressive components of language based on daily in order to use vocabularies, make sentences, and produce dialogue effectively. Gradually, it enhances your ability to give the right expression upon your statement. Overall, going through the course contents, you can give your own introduction, make stories, and communicate with other deaf people very smartly. Who is this course for? American Sign Language (ASL) Course is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our American Sign Language (ASL) Course is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Introduction Introduction FREE 00:01:00 The Golden Age of Deaf Education 00:11:00 The Age of Oralism 00:09:00 The Alphabet Letters A-J 00:07:00 Letters K-Z 00:07:00 Numbers Numbers 1-20 00:05:00 Numbers 30-99 00:03:00 21-29 00:04:00 Colors Colors 00:08:00 Sentence Practice - Colors 00:03:00 Animals Animal Signs - Part 1 00:10:00 Animal Signs - Part 2 00:11:00 Sentence Practice - Animals 00:02:00 Family Signs for Family 00:09:00 Sentence Practice - Family 00:02:00 Food and Drink Food and Drink - Part 1 00:09:00 Food and Drink - Part 2 00:12:00 Sentence Practice - Food and Drink 00:01:00 Your First Story 00:03:00 Verbs Verb Signs - Part 1 00:06:00 Verb Signs - Part 2 00:06:00 Sentence Practice - Verbs 00:01:00 Emotions Emotions 00:05:00 Your Second Story 00:11:00 Conclusion Conclusion 00:01:00 Resource Resource - American Sign Language (ASL) Course 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

This Advanced Business Analysis Course is designed to develop you into a more confident, competent and multi-skilled business analyst. Covering important management and leadership aspects of the analysis role, with a focus on value-added approaches to the delivery of business systems, this course is a significant building block on the analyst's career path from practitioner to expert. The course will teach you how to define, elicit and manage unstable requirements by taking an iterative approach; explore use case modeling and conduct feasibility studies and develop effective business cases; and learn how to track project return on investment and assess the realization of business objectives. Who is this course for? Advanced Business Analysis Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Business Analysis Course is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Business Analysis Business Planning Basics 01:00:00 Market Evaluation 01:00:00 Analyze Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Wrapping Up 00:15:00 Finance & Budgeting Financing Basics 01:00:00 Record Your Income 01:00:00 Make a List of Expenses First and Put Them in Categories 01:00:00 Countdown & Adjust 01:00:00 Review Regularly 01:00:00 Reference Book Business Analysis 00:00:00 Mock Exam Unit 30 Safe Dog Safety Tip: CPR 00:05:00 Final Exam Final Exam- Advanced Business Analysis Course 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00