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Unlock the Door to Exceptional Service! The UK's service industry pulsates with the rhythm of a million interactions. It's a stage where smiles are currency, and exceeding expectations is an encore performance. Customer Service Representatives hold the baton within this vibrant sphere, orchestrating experiences that turn customers into loyal fans. Did you know, in the UK alone, exceptional customer service drives a remarkable £116 billion in added revenue? That's the power you wield as a master of this craft. This comprehensive Customer Service - Representative course equips you with the tools and techniques to navigate the dynamic world of customer service, transforming you from a supporting act into the show's star. This Customer Service Representative course empowers you to unlock the door to a rewarding career and leave your mark on the vibrant world of customer service. You will Learn The Following Things: Grasp the critical role customer service plays in business success. Cultivate a helping mindset to deliver concierge-level service. Implement the 5 Tenets of TQM for lasting customer satisfaction. Avoid the pitfalls of the ten deadly customer service sins. Maximise customer retention and boost your bottom line. Master the art of dealing with even the most challenging customers. Deliver exceptional phone service that leaves a lasting impression. Understand your customers' motivations and drive sales success. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Customer Service - Representative. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Customer Service - Representative course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Aspiring customer service professionals seeking a career boost. Individuals are looking to refine their existing skills. Business owners and managers who want to empower their teams. Anyone passionate about creating exceptional customer experiences. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Customer Service - Representative course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Customer Service Advisor: £18K to £28K/year. Customer Service Supervisor: £22K to £32K/year. Account Manager: £26K to £38K/year. Sales Representative: £20K to £35K/year. Customer Success Manager: £30K to £45K/year. Course Curriculum Customer Service - Representative WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 Mock Exam Mock Exam - Customer Service - Representative 00:20:00 Final Exam Final Exam - Customer Service - Representative 00:20:00

Give a compliment to your career and take it to the next level. This Hospitality Management bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Hospitality Management bundle will help you stay ahead of the pack. Throughout the Hospitality Management programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Hospitality Management course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Hospitality Management Bundle Consists of the following Premium courses: Restaurant Management Catering Management Food Hygiene, Health and Safety Diploma HACCP Training Food Labelling Regulations Training Concierge Food Allergen Awareness Time Management People Management Skills Level 3 Effective Communication Skills Enrol now in Hospitality Management to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Hospitality Management expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum: Level 3 Hospitality Management Course Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: The Process of Development and Training in Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 45 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Hospitality Management bundle. Requirements This Hospitality Management course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Gain the skills and credentials to kickstart a successful career in the technology industry and learn from the

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Step into the world of cleanliness and precision with our Level 5 Certificate in British Cleaning Course, designed to equip you with the essential skills and knowledge needed to excel in the cleaning industry. In the UK alone, the cleaning sector employs over 700,000 individuals, offering a diverse array of opportunities for those with the right expertise. Delve into modules covering everything from residential cleaning practices to effective office cleaning strategies, ensuring you're adept at handling any cleaning challenge that comes your way. With a focus on safety, hygiene, and business acumen, this British Cleaning comprehensive course prepares you to launch your own cleaning venture or elevate your career within existing cleaning enterprises. Whether you aspire to manage unusual waste situations, lead teams with confidence, or develop marketing strategies for business expansion, our British Cleaning Course provides the groundwork for success in this thriving industry. Join us and become a vital cog in the machinery of cleanliness. Key Features This Level 5 Certificate in British Cleaning Course Includes: This British Cleaning Course CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Level 5 Certificate in British Cleaning Course: Module 01: Exploring the Cleaning Profession Module 02: The Varied Landscape of Cleaning Roles Module 03: Cleaning Tools, Products, and Attire Essentials Module 04: Residential Cleaning Practices Module 05: Cleaning Protocols for Food and Commercial Kitchens Module 06: Maintaining Hygiene in Bathrooms and Toilets Module 07: Effective Office Cleaning Strategies Module 08: Cleaning External Surfaces and Outdoor Spaces Module 09: Managing Unusual Waste Situations Module 10: Safety in Chemical Usage, Key Management, and Alarm Codes Module 11: Launching a Cleaning Venture and Strategic Planning Module 12: Business Operation with a Focus on Service Quality Module 13: Ensuring Customer Satisfaction Module 14: Supervision and Team Management Module 15: Strategies for Marketing, Advertising, and Sales Module 16: Business Expansion Tactics Module 17: Insurance, Taxation, and Supplementary Equipment for Business Owners Learning Outcomes This Level 5 Certificate in British Cleaning Course Comes with: Evaluate diverse cleaning roles understanding their significance in varied settings. Apply appropriate cleaning tools, products, and attire for efficient practices. Implement residential and commercial cleaning protocols adhering to industry standards. Execute hygiene practices in bathrooms, kitchens, offices, and external environments. Develop strategic plans for launching, managing, and expanding cleaning ventures. Navigate insurance, taxation, and supplementary equipment for successful business operations. Certification After completing this Level 5 Certificate in British Cleaning course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? Level 5 Certificate in British Cleaning Course Individuals aspiring to excel in the professional cleaning industry. Entrepreneurs seeking to establish and grow a cleaning services business. Cleaning staff aiming to enhance their knowledge and career opportunities. Managers or supervisors overseeing cleaning teams in diverse environments. Business owners looking to improve service quality and customer satisfaction. Career path Level 5 Certificate in British Cleaning Course Cleaning Supervisor - £20K to 30K/year. Commercial Cleaner - £18K to 25K/year. Hygiene Manager - £25K to 35K/year. Waste Management Officer - £22K to 28K/year. Cleaning Business Owner - £25K to 40K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Description Supply Chain Management Diploma Supply Chain Management diploma examines the various facets of supply chain management and explores its importance in the successful running of a business. Supply chain management is essential for the excellent running of businesses in these days. For all the individual companies out there, supply chain management is essential to transport their end products to customers. The student can understand the seamless movement of information, materials or money based on the response of customers. The online course is designed for professionals working in the fields of logistics, operations management IT and procurement. It is ideal for those who seek to build a career in supply chain management. Today nobody can underestimate the importance of supply chain management in the successful running of a business. The course begins with an introduction to the basic concept of supply chain management and goes on to explain the various components, its benefits for individual companies, the human resources, and the infrastructure which is essential to supply and transport products to customers. It also explains how members in a supply chain move products or materials to customers in response to demands. The course delves deep into the various elements of supply chain management and the major principles and concepts behind it. The primary objectives of supply chain management, the various challenges and the trends in the industry are covered in the course. Other major areas covered include agile supply chain management, lean supply chain management, and SCM dynamics. The course also contains the various techniques and tools for the design, plan and implementation of SCM. One cannot underestimate the benefits of supply chain management in ensuring quality, business profitability, customer satisfaction, and better operational efficiency. However, since supply chains comprise of multifaceted processes and many stakeholders, a thorough understanding of the various processes of supply chain management is essential. This course will enable students to learn various phases of supply chain management and make them successful professionals. What you will learn 1. Introduction 2. Process, Process flow and Flow Components 3. Decision Phases & Performance Measures 4. Strategic Sourcing 5. Pillars of Make Vs Buy 6. Network Design 7. Inventory Management 8. Pricing & Revenue 9. Integration 10. IT in SCM 11. Important Types Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

The Hospitality and Revenue Management is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Hospitality and Revenue Management consists of several modules that take around 2 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Module 1. Introduction to Hospitality and Revenue Management Introduction to Hospitality and Revenue Management 00:07:00 Module 2. Business Prospect of the Hospitality Industry Business Prospect of the Hospitality Industry 00:05:00 Module 3. An Overview of Hotel Industry An Overview of the Hotel Industry 00:07:00 Module 4: The Process of Selection and Recruitment in Hospitality Industry The Process of Selection And Recruitment in Hospitality Industry 00:08:00 Module 5: The Process of Development and Training in Hospitality Industry The Process of Development and Training in the Hospitality Industry 00:07:00 Module 6. Hospitality Management Operations Hospitality Management Operations 00:10:00 Module 7. Management of Service Quality in Hospitality Industry Management of Service Quality in the Hospitality Industry 00:07:00 Module 8. Importance of Revenue Management Importance of Revenue Management 00:09:00 Module 9. Key Performance Indicator in Hospitality Revenue Management Key Performance Indicator in Revenue Management 00:06:00 Module 10. The Revenue Management The Revenue Management 00:07:00 Module 11: Customer Satisfaction Customer Satisfaction 00:07:00 Module 12. Promotional Strategies Promotional Strategies 00:06:00 Module 13. The Future of Hospitality Revenue Management in UK The Future of Hotel Revenue Management in the UK 00:10:00 Module 14. Career Prospects in the Hospitality Industry Career Prospects in the Hospitality Industry 00:05:00 Mock Exam Mock Exam - Hospitality and Revenue Management 00:20:00 Final Exam Final Exam - Hospitality and Revenue Management 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The hospitality industry is one of the most dynamic and customer-focused sectors in the world. This CPD-accredited Level 2 Hospitality Management course offers a detailed look into the core functions that drive success across hotels, resorts, and hospitality businesses. From front office operations to food and beverage management, each module is crafted to give learners a deep understanding of how hospitality services are planned, delivered, and evaluated. Whether it's overseeing guest services or managing housekeeping, this course gives learners a structured framework to explore the key components that keep hospitality running smoothly. You’ll also explore vital areas such as recruitment and staff development, service quality, and customer satisfaction—cornerstones of effective hospitality management. With focused lessons on marketing, accounting, and the growing influence of digital technology in e-hospitality, this course delivers insightful content to support your development in the field. Course Curriculum: Module 1: Introduction to Hospitality Management Module 2: An Overview of Hotel Industry Module 3: The Process of Selection and Recruitment in the Hospitality Industry Module 4: The Process of Development and Training in the Hospitality Industry Module 5: Management of Front Office Operations Module 6: Management of Housekeeping, Engineering and Security Operations Module 7: Management of Food and Beverage Operations Module 8: Management of Service Quality in the Hospitality Industry Module 9: Marketing in Travel and Tourism Business Module 10: Accounting in the Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Hospitality Management Level 2 - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Hospitality Management Level 2 - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Hospitality Management Level 2 - CPD Accredited training.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access