10952 Courses delivered Online

Advance Knee Osteoarthritis Physical Therapy Protocol Aims to: Our advanced Knee OA physical therapy Protocol present an evidence-based approach primarily focused on addressing non-operative patients of various ages and abilities affected by PFP and OA. Clinicians will learn a comprehensive approach to treatment including dry needling, soft tissue mobilization, progressive exercises, and return to play criteria based on threshold training principles. Rehab principles and information can be applied to postoperative patient populations as well. Learning Objective: At the end of this course, the participant will be able to: 1) Summarize current research related to patellofemoral pain, OA, and exercise to include relevant research on bracing & taping. 2) Explain how to screen and assess clients to determine asymmetry and compensatory movement patterns. 3) Create an effective rehabilitation program to maximize function. 4) Summarize return-to-play guidelines Who Should Enroll Physiotherapist Orthopedics Sport Physiologist Orthopedic Nurses Athletic trainer Occupational Therapist     CPD Credit Hours: 2 Hours Resources:  Lifetime Access to Learning Resources Downloadable Course Material CPD Certificate Presenter  Brian Schiff, PT, DPT, OCS, CSCS Presenter Bio Brian Schiff, PT, DPT, OCS, CSCS, is a licensed physical therapist, strength coach, author, industry speaker, and business owner. He graduated from The Ohio State University in 1996 with a Bachelor of Science degree in Allied Health Professions (Physical Therapy). He received his Doctorate of Physical Therapy from Northeastern University in 2021. He became a Certified Strength & Conditioning Specialist through the National Strength & Conditioning Association in 1998. Brian has worked in outpatient sports medicine clinics for the past 21 years. He specializes in treating general orthopedics and sports medicine cases, specifically the shoulder, knee, hip, and ankle. From 2002 to 2006, Brian served as the strength & conditioning coach for The Columbus Crew Major League Soccer Team. Brian is currently the supervisor at Raleigh Orthopaedic Performance Center in Raleigh, NC. Raleigh Orthopaedic Performance Center is a 20,000-square-foot multi-disciplinary facility that focuses on sports therapy and sports performance training. He currently focuses on sports rehab and injury prevention and serves as a PT consultant for the Carolina Hurricanes. Brian has produced DVDs on ACL injury prevention, knee arthritis, and knee training for runners. In addition, he has authored books on rotator cuff injuries, the treatment of frozen shoulders, and shoulder injury recovery integrated with golf-specific fitness. Currently. he writes a bi-weekly online column entitled Functionally Fit for PFP Magazine.

Protocol for Pusher Syndrome in Stroke Aims to  This intermediate-level course is designed for therapists who are interested in knowledge of updated research to guide best practices for the management of the patient with controversies pushing after stroke. Prevalence, expected outcomes and limitations to progress and discharge planning with this population will be reviewed. In addition, an evidence-based assessment specific to controversies pushing will be introduced and demonstrated. Finally, current literature will be provided on treatment and the instructor will guide participants regarding best practices for optimal outcomes. Learning Objectives At the end of this course, the participant will be able to: Define “contraversive pushing” and discuss the documented pathophysiology behind this phenomenon. Identify updated research on the prevalence of pushing, expected outcomes, and how this affects the management of this population. Explain research available on treatment for controversies pushing. Prevalence, outcomes, and limitations to management Assessment using the Burke Lateropulsion Scale Apply research to demonstrate techniques for effective treatment strategies for contraversive pushing. Who Should Enroll Physiotherapist Neuromuscular specialists Nurses Occupational Therapist CPD Credit Hours 2. hours Resources 1-Month Access to Learning Resources Downloadable Course Material CPD Certificate Presenter Speaker Bio: Jaime Gillespie, PT, DPT Jaime graduated from University of Kansas Medical Center in 2010 with a Doctorate in Physical Therapy. Currently, she is practicing as a Research Physical Therapist for the Baylor Scott & White Research Institute with an innovative team focused on advancement of research in neurological rehabilitation and medicine. For 11 years prior, she practiced in inpatient rehabilitation at Baylor Scott & White Institute for Rehabilitation primarily working with patients with stroke. She has taught multiple continuing education courses at BSWIR on the management of the patient post-stroke and acts as a mentor across the continuum. Additionally, Jaime teaches as an adjunct instructor for neurological courses at Texas Women’s University in the Doctorate of Physical Therapy program. She has education in Neuro-IFRAH and advanced certification from Ekso Bionics to treat patients using the robotic exoskeleton. Jaime’s current and past research efforts and publications have emphasis in areas including rehabilitation health literacy, post-stroke and post-SCI rehabilitation. Nationally, Jaime has presented invited presentations, scientific posters, and educational symposiums in various conferences including Combined Sections Meeting and the American Congress of Rehabilitative Medicine. Jaime is passionate about working with the neurological population as well as advancing research to improve outcomes for these patients.

Overview The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) is aimed for people who are responsible for maintaining the quality of assessment within an organisation or assessment centre. You will be able to evaluate knowledge and develop an understanding of the concepts and methods that support internal quality assurance of assessment by completing this qualification. You'll also learn how to assess the work of a learning and development practitioner who is in charge of internal assessment quality assurance.So gear up and join up right away! Benefits you will gain: Top-notch e-learning materials Modules availability 24/7 An easy-to-use online learning platform Flexible learning hours Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (Regulated qualification) Exquisite customer service Qualification Focus Awards Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF). Description Learners must accomplish all 2 mandatory units to achieve a total credit of 12.From this course, you will: Maintain legal and good practice requirements when internally monitoring and maintaining the quality of assessment. Internally manage relevant information and improve the quality of assessment. Understand techniques and criteria for monitoring the quality of assessment internally. Acknowledge the context and principles of internal quality assurance. Plan the internal quality assurance of assessment Be able to evaluate requirements for information management, data protection and confidentiality. Qualification Purpose The goal of this Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) qualification is to certify competence in an occupational position to the relevant requirements. It is aimed at people who are responsible for maintaining and improving assessment quality within an organisation or assessment centre. Progression Successful learners can progress to other qualifications such as: Focus Award Level 4 Award in Externally Assuring the Quality of Assessment Processes and Practice (RQF) Focus Award Level 4 Diploma in Learning and Development (RQF) Who is this course for? The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) is designed for people who desire to work as quality assurance employees. Individuals who want to get a sought-after assessment certificate, as well as the necessary knowledge and understanding required of quality assurance employees, will profit from this excellent training. Entry Requirements There are no specific entry requirements for this qualification. This qualification is accredited for learners who are at least 16 years old or above. Total Qualification Time Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. Total Qualification Time for this qualification is 120 hours.Guided Learning HoursThese hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other appropriate education or training providers. Guided Learning Hours for this qualification is 90. Method of Assessment: The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) is internally assessed and externally assured by Focus Awards. Each learner is required to create a portfolio of evidence that demonstrates the achievement of all the learning outcomes and the assessment criteria associated with each unit. The main pieces of evidence for the portfolio could include: Assessor observation - completed observational checklists on related action plans Witness testimony Learner product Worksheets Assignments / projects / reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Evidence may be drawn from actual or simulated situations where appropriate and permitted by the relevant Sector Skills Council or Sector Skills Body. Career path After receiving the Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) certification, you would be eligible to function as a competent professional as: Professional EQA Professional IQA Practitioner Course Curriculum 20 sections • 45 lectures • 10:50:00 total length •Induction Form: 00:00:00 •Registration Entry Form: 00:00:00 •Getting Started - Level 4 Award in Internal Quality Assurance of Assessment Processes & Practice (RQF): 00:00:00 •Self-Assessment Grid: Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment: 00:00:00 •Guidance For Achieving Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment Unit: 00:25:00 •Assessment Plan: Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment: 00:00:00 •An introduction to the Internal Quality Assurance (IQA) Units: 00:15:00 •Key Concepts and Principles of IQA: 00:20:00 •Planning IQA Activities: 00:20:00 •Standardising Assessment and IQA Practice: 00:10:00 •IQA Records: 00:10:00 •Making IQA Decisions and Providing Feedback: 00:20:00 •Evaluating IQA Practice, and Continuing Professional Development: 00:05:00 •IQA Roles and Responsibilities: 00:05:00 •Quality Assurance Cycle: 00:10:00 •Table of Example IQA Records: 00:05:00 •Managing Risks: 00:05:00 •Equality and Diversity, and The Equality Act 2010: 00:10:00 •Equality and Diversity - Glossary of Terms: 00:15:00 •Templates - A full set of IQA Plans and Records: 00:00:00 •A full set of completed examples of IQA Plans and Records: 00:20:00 •Template - Standardisation Record for Assessed Work: 00:00:00 •Completed Example of a Standardisation Record for Assessed Work: 00:05:00 •Template - Personal Development Plan: 00:00:00 •Completed Example of a Personal Development Plan: 00:05:00 •Template - Continuing Professional Development Record: 00:00:00 •Completed Example of a Continuing Professional (CPD) Development Record: 00:05:00 •Template - Reflective Learning Journal: 00:00:00 •Completed Example of a Reflective Learning Journal (RLJ): 00:05:00 •Preparing for an EQA Visit: 00:10:00 •Checklist for Equality and Diversity: 00:10:00 •An introduction to the Internal Quality Assurance (IQA) Units: 00:40:00 •Key Concepts and Principles of IQA: 00:55:00 •Planning IQA Activities: 00:50:00 •Standardising Assessment and IQA Practice: 00:50:00 •IQA Records: 00:50:00 •Making IQA Decisions and Providing Feedback: 01:15:00 •Evaluating IQA practice, and Continuing Professional Development: 01:15:00 •Self-Assessment Grid: Internally Assure The Quality Of Assessment: 00:00:00 •Guidance For Achieving The Internally Assure The Quality Of Assessment Unit: 00:20:00 •Assessment Plan: Internally Assure The Quality Of Assessment: 00:00:00 •Observation And Question Checklist For IQA Unit Two: Internally Assure The Quality Of Assessment: 00:00:00 •Assessment - Level 4 Award in Internal Quality Assurance of Assessment Processes & Practice (RQF): 00:00:00 •Submit Your Assignments: 00:00:00 •Resubmit Your Assignments - Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF): 00:00:00

Overview Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our Customer Service Management course. This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards. The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:51:00 total length •Module One - Customer Service : Who We Are and What We Do: 00:16:00 •Module Two - Customer Service : Establishing Your Attitude: 00:12:00 •Module Three - Customer Service : Identifying and Addressing Customer Needs: 00:11:00 •Module Four - Customer Service : Generating Return Business: 00:14:00 •Module Five: In-Person Customer Service: 00:09:00 •Module Six - Customer Service : Giving Customer Service over the Phone: 00:11:00 •Module Seven - Customer Service : Providing Electronic Customer Service: 00:11:00 •Module Eight - Customer Service : Recovering Difficult Customers: 00:14:00 •Module Nine - Customer Service : Understanding When to Escalate: 00:13:00

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If you've ever considered working as an Assistant Retail Manager but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Assistant Retail Manager course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry. The Assistant Retail Manager course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Assistant Retail Manager. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Assistant Retail Manager course, you will get a widely respected accreditation and a deeper knowledge of the topic. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Assistant Retail Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Assistant Retail Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

If you've ever considered working as a Pharmacy Assistant Essentials but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Pharmacy Assistant Essentials course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry. The Pharmacy Assistant Essentials course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Pharmacy Assistant Essentials. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Pharmacy Assistant Essentials course, you will get a widely respected accreditation and a deeper knowledge of the topic. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Pharmacy Module 02: History and Development of Pharmacy Module 03: The Pharmacy Team Module 04: Training of the Pharmacy Team Module 05: Coaching and Evaluation of the Pharmacy Team Module 06: Standards for Pharmacy Professionals Module 07: Guidance to Support the Standards for Pharmacy Professionals Module 08: The Rights and Responsibilities of Pharmacy Professionals Module 09: Pharmacy Practice Module 10: Clinical Pharmacy Skills Module 11: Offering Enhanced Services Module 12: Prescribing Module 13: Supplying Medication Module 14: Responding to Symptoms Module 15: Health and Safety in the Pharmaceutical Industry Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Pharmacy Assistant Essentials training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Pharmacy Assistant Essentials training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

A customer contacts a business with a problem. The customer service representative empathizes with the customer, listens actively, resolves the issue, and ensures customer satisfaction. Learning outcomes: Understand concepts and practices of customer service delivery to enhance customer satisfaction. Organize customer service delivery to ensure efficient and effective service. Analyse the structure of customer service to optimize business operations. Implement customer relationship management to strengthen customer loyalty. Evaluate the impact of customer satisfaction on brand reputation. Resolve customers' complaints and problems to maintain customer loyalty. Utilise social media tools and channels to enhance customer engagement. In the Customer Service & Environment course, you will learn how to deliver exceptional customer service that creates positive relationships between customers and businesses. You will learn about customer service concepts and practices, including how to organize and structure customer service delivery. You will also gain insights into the importance of customer relationship management and how it can help build customer loyalty. The course covers topics such as monitoring and resolving customer complaints and problems, as well as evaluating the impact of customer satisfaction on brand reputation. You will also learn how to use social media tools and channels to engage with customers and enhance their experience. This course is ideal for anyone who wants to enhance their customer service skills and knowledge, including customer service representatives, managers, and business owners. It is also beneficial for those looking to improve their understanding of customer relationships and satisfaction. Enrol in the Customer Service & Environment course today to learn how to create positive customer experiences that build strong relationships and enhance your business's reputation. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives Customer service managers Business owners Anyone looking to improve their understanding of customer relationships and satisfaction Career path Customer service representative (£16,000 - £25,000) Customer service manager (£22,000 - £40,000) Customer experience manager (£27,000 - £50,000) Customer success manager (£28,000 - £55,000) Relationship manager (£28,000 - £60,000) Head of customer experience (£50,000 - £100,000)

If you've ever considered working as a Assistant Manager but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Assistant Manager course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry. The Assistant Manager course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Assistant Manager. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Assistant Manager course, you will get a widely respected accreditation and a deeper knowledge of the topic. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Fundamentals of Supervisor Training Module 02: Understanding the Role of Supervision Module 03: Essential Skills in Supervision Module 04: Recruitment and Dismissal Module 05: Employee Management Module 06: Communication Skill Development Module 07: Conflict Management Module 08: Cybersecurity for Employees Module 09: Introduction to Office Administration Module 10: Skills of an Effective Administrator Module 11: Business Writing Skills Module 12: Managing Meetings and Giving Feedback Module 13: Organisational Skills Module 14: Negotiation Techniques Module 15: Conflict Management Module 16: Stress Management Module 17: Time Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Assistant Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Assistant Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Explore the legalities of the healthcare industry with our Medical Law & Public Health Service course. Delve into UK legislation governing access to healthcare, public health, and mental health. Gain the knowledge to navigate complex legal frameworks and be an advocate for patient's rights. Join our Medical Law & Public Health Service course today to gain the knowledge and skills to navigate complex legal frameworks in the healthcare industry and become an advocate for patient's rights. Learning Outcomes: Understand the fundamentals of medical law in the UK Explore key legislation on access to health, medical reports, and treatment Gain insight into legislation on adult support, public health, and mental health Analyse UK laws regarding coronavirus, abortion, and other healthcare issues Develop critical thinking skills to navigate complex legal frameworks Become an informed advocate for patient's rights in the healthcare industry In the Medical Law & Public Health Service course, students will explore the intricate legal frameworks governing the UK's healthcare industry. This theoretical course delves into the fundamentals of medical law and examines key legislation on access to health, medical reports, and treatment. Students will also gain insight into laws governing adult support, public health, and mental health. The course analyses the UK's legislation on crucial healthcare issues such as coronavirus, abortion, and other medical concerns. Through critical thinking exercises, students will develop the skills needed to navigate these complex legal frameworks and become informed advocates for patients' rights in the healthcare industry. This course is ideal for anyone looking to gain a deeper understanding of medical law in the UK. It is perfect for individuals working in the healthcare industry, healthcare advocates, and anyone interested in healthcare law. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals Healthcare advocates Anyone interested in healthcare law Law students Career path Healthcare Advocate: £19,000 - £45,000 per annum Medical Lawyer: £35,000 - £100,000 per annum Healthcare Compliance Officer: £25,000 - £55,000 per annum Legal Advisor: £20,000 - £70,000 per annum Healthcare Consultant: £30,000 - £70,000 per annum Mental Health Advocate: £17,000 - £35,000 per annum