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11th February Eli Keren #Agent121. Looking for: NON-FICTION

5.0(1)

By I Am In Print

LOOKING FOR: NON-FICTION Eli Keren started his publishing career at Curtis Brown before joining United Agents as an assistant in 2016. In 2021 he became an associate literary agent, representing a growing list of clients across fiction and non-fiction, actively seeking books that are going to make a positive impact in the world in some way, big or small. His role as an agent at Curious Minds Literary Agency began in 2024. Before working in books, Eli was a research scientist designing and synthesising novel drugs (white coat and everything), and science books remain a particular passion of his. In 2022 he wrote and taught a HOW TO WRITE A PROPOSAL course, and in 2023 was elected treasurer of the Association of Authors’ Agents, and in 2024 he judged the inaugural Bloomsbury Academic Writing Fellowship. Eli specialises in helping academics, scientists and researchers to bring their area of expertise to the mass-market in authoritative, ideas-led books in the fields of smart science and current affairs. He is particularly interested in popular science and cultural history, as well as issues-led books and social justice. Eli only occasionally works with memoir.  He is very keen to see non-fiction LGBTQ+ themed books. He enjoys books written by writers who are obsessed with a niche subject and skilled enough communicators to make others fall in love with their subject too. Ultimately he wants to find books that are going to change the world for the better.  Eli would like you to submit a covering letter, 1 -2 page synopsis and the first 5,000 words of your completed manuscript in a single word document. (In addition to the paid sessions, Eli is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Monday 3rd February 2025

11th February Eli Keren #Agent121. Looking for: NON-FICTION
Delivered Online + more
£72

Journalism Bundle Course

4.3(43)

By John Academy

Description: Journalism is the production and distribution of reports. Reports can be about events, facts, ideas, and people. Since journalism has been with us all these years, it has been considered as a form of communication and information dissemination media. If you are someone who is interested in journalism, then you have to learn the basics of journalism. In this course, you will learn about newspaper journalism and how women have contributed to the journalism industry. Who is the course for? Professionals, businessmen, and entrepreneurs who are in the journalism sector People who have an interest in writing and journalism. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Journalism Bundle Course is a useful qualification to possess, and would be beneficial for the following careers: Blogger Broadcaster Entrepreneur Freelancer Journalist News Writer Online Writer Social Content Creator. Curriculum: Journalism - New Version Module 01: Introduction and Principles of Journalism Introduction and Principles of Journalism 00:18:00 Module 02: History and Development of Journalism History and Development of Journalism 00:20:00 Module 03: Interviewing Interviewing 00:35:00 Module 04: Newspaper Journalism Newspaper Journalism 00:30:00 Module 05: News Writing, Production and Reporting News Writing, Production and Reporting 00:20:00 Module 06: Television Journalism Television Journalism 00:32:00 Module 07: Radio Journalism Radio Journalism 00:37:00 Module 08: Media Regulatory Bodies Media Regulatory Bodies 00:31:00 Module 09: Writing Skills for Journalists Writing Skills for Journalists 00:41:00 Module 10: Journalism law Journalism law 00:35:00 Module 11: Defamation Defamation 00:20:00 Module 12: Journalism Ethics Journalism Ethics 00:17:00 Module 13: Health and Safety for Journalists Health and Safety for Journalists 00:38:00 Module 14: Niche Journalism Niche Journalism 00:24:00 Module 15: Tips on Writing a Good Feature Story Tips on Writing a Good Feature Story 00:32:00 Module 16: Online and Freelance Journalism Online and Freelance Journalism 00:16:00 Module 17: Becoming a Journalist Becoming a Journalist 00:29:00 Journalism - Old Version Journalism Basics What Is A Journalist? 01:00:00 What Type Of Degree Do I Need? 00:30:00 How To Get Started Writing Before Graduation 01:00:00 The Rules Of Journalism 01:00:00 Building A Portfolio 00:30:00 What Is Style? 01:00:00 What Does A Copy Editor Do? 01:00:00 Additional Degrees To Consider 01:00:00 Online Journalism - The Way Of The Future 01:00:00 What To Expect On Your First Job 00:30:00 Newspaper Journalism What is news? 01:00:00 What is a journalist? 01:00:00 The shape of the news story 00:15:00 Writing the intro in simple steps 01:00:00 Writing the intro, the golden rules 00:30:00 Writing the news story in simple steps 01:00:00 Writing the news story - clear writing 00:30:00 Quotes 01:00:00 Attribution 00:30:00 Newspaper Reporting What Is A Newspaper Reporter? 01:00:00 What Education Do I Need? 00:30:00 How To Start Newspaper Writing 01:00:00 The Rules Of Newspaper Reporting 02:00:00 Compiling Clippings 01:00:00 Learning About Style 01:00:00 What Is A Copy Editor? 01:00:00 Additional Fields Of Study 01:00:00 Online Reporting - What You Need To Know 01:00:00 Your Path To Success As A Newspaper Reporter 01:00:00 TV Journalism News Gathering 00:30:00 Enterprising Stories 00:30:00 Watch your interviewee's body language. 00:15:00 Working with Sources 00:15:00 Covering Events 01:00:00 Computer-Assisted Reporting 00:30:00 Glossary of Broadcast News Teams 00:15:00 Law, Ethics And Responsibility 00:15:00 Operating Standards for News and Public Affairs 00:15:00 Lighting 00:15:00 Media What is the Media? 00:15:00 What Makes News? 00:30:00 Plan your Approach 01:00:00 Adhere to Deadlines 00:30:00 The Interview 00:15:00 Social Media and Journalism Definition of Social Media 00:15:00 Communication flow within journalism 00:15:00 The impact of social media on journalism 00:30:00 Women in Journalism The Secret Significance of Journalism 01:00:00 Imperfections of the Existing Woman−Journalist 01:00:00 The Roads towards Journalism 01:00:00 The Aspirant 01:00:00 Style 01:00:00 The Outside Contributor 01:00:00 The Search for Copy 01:00:00 The Art of Corresponding with an Editor 00:30:00 Notes on the Leading Types of Papers 00:30:00 Woman's Sphere in Journalism 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam- Journalism Bundle Course 00:30:00 Final Exam Final Exam- Journalism Bundle Course 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Journalism Bundle Course
Delivered Online On Demand48 hours
£22

SEO (Search Engine Optimization), Social Media and Affiliate Marketing - QLS Certificate

4.7(26)

By Academy for Health and Fitness

In the rapidly advancing digital world, honing your skills is crucial. Our unique bundle, titled "SEO (Keyword Research), Social Media, and Affiliate Marketing - QLS Certificate," serves this need. This package offers an unrivalled blend of three QLS-endorsed courses and five pertinent CPD QS-accredited courses. The QLS-endorsed curriculum provides invaluable insights into Keyword Research for SEO, Social Media Marketing, and Affiliate Marketing. Upon completion, you'll receive coveted hardcopy certificates as a testament to your competence. Venture further with this bundle's five additional CPD QS accredited courses. These encompass important realms such as Digital Marketing, E-Commerce, SEO, Facebook Marketing Strategy, and Strategic Planning in Marketing. Each course contributes to a comprehensive understanding of the broader digital marketing landscape. Key Features of the SEO ( Keyword Research), Social Media and Affiliate Marketing - QLS Certificate Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our SEO ( Keyword Research), Social Media and Affiliate Marketing - QLS Certificate bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: How To Do Keyword Research For SEO & Ranking On Google QLS Course 02: Ultimate Social Media Marketing course QLS Course 03: Affiliate Marketing Passive Income Made Easy 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Digital Marketing Starting an online E-Commerce Store Course 02: Digital Marketing Agency Elite Consultants Masterclass Course 03: SEO - Search Engine Optimisation Course 04: Facebook Marketing Strategy for Business Course 05: Marketing: Strategic Planning In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes: Comprehensive understanding of keyword research for SEO and Google ranking. Proficiency in the execution of effective social media marketing strategies. Mastery of affiliate marketing techniques for sustainable passive income. Ability to start and manage an online E-commerce store effectively. Insightful knowledge of managing a digital marketing agency and becoming a successful consultant. Thorough grounding in SEO and search engine optimisation. Proficient skills to devise successful Facebook marketing strategies and understanding of strategic planning in marketing. This bundle is an amalgamation of specialised SEO, Social Media, and Affiliate Marketing courses, supplemented with crucial digital marketing themes. It introduces participants to key concepts and skills, equipping them for a successful journey in the digital realm. Whether you're kickstarting an online E-commerce store or strategising an impactful Facebook marketing campaign, this bundle has got you covered. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to boost their SEO and social media marketing skills. Entrepreneurs aiming to maximise their online presence and e-commerce potential. Aspiring digital marketing consultants eager to learn from comprehensive masterclasses. Affiliate marketers seeking to simplify their pathway to steady passive income. Career path SEO Specialist: £25,000 - £45,000. Social Media Manager: £30,000 - £50,000. Affiliate Marketer: £20,000 - £50,000. Digital Marketing Consultant: £30,000 - £60,000. E-Commerce Manager: £40,000 - £60,000. Please note these are average salary ranges in the UK as of the time of writing. The actual earnings can vary based on experience, location, and specific role requirements. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

SEO (Search Engine Optimization), Social Media and Affiliate Marketing - QLS Certificate
Delivered Online On Demand44 hours
£309

Office Admin, Secretarial & PA Course

4.8(9)

By Skill Up

From smooth office operations to crafting excellent presentations, become a great face for your workplace. Learn about Business Writing, Organisational Skills, and Admin Support.

Office Admin, Secretarial & PA Course
Delivered Online On Demand5 days
£25

ESOL: English for Exam Preparation (modular) - Online Tuition

5.0(8)

By GLA Tutors Home or Online

This English Exam Preparation course is specifically designed for adult learners who are preparing to take an English language proficiency exam, such as IELTS, TOEFL, or Cambridge exams. Participants will focus on developing the necessary skills and strategies to achieve a successful outcome in their chosen exam. Through targeted practice, exam-specific tasks, and personalised feedback, learners will gain confidence and proficiency in all sections of the exam. Course Duration: 12 weeks (48 sessions) Course Objectives: By the end of this course, participants will: 1. Understand the format and requirements of the chosen English language proficiency exam. 2. Develop effective strategies for each section of the exam. 3. Enhance reading, writing, listening, and speaking skills within the context of the exam. 4. Expand vocabulary and improve language accuracy for exam-specific tasks. 5. Practice time management techniques to complete tasks within the allocated time. Course Outline: Week 1: Introduction to the Exam - Introduction to the chosen English language proficiency exam - Overview of the exam format, sections, and scoring criteria - Assessment of participants' current language proficiency and individual learning goals Week 2: Reading Skills and Strategies - Understanding different question types in the reading section - Developing reading skills for comprehension, skimming, and scanning - Practice exercises and strategies to improve speed and accuracy Week 3: Writing Skills and Strategies - Analyzing the writing tasks and requirements of the exam - Developing skills for organising ideas, structuring paragraphs, and coherence - Practice exercises for different writing tasks (essays, reports, letters, etc.) Week 4: Listening Skills and Strategies - Identifying question types and understanding the listening section format - Developing listening skills for main ideas, details, and inference - Practice exercises and strategies for improving listening accuracy and note-taking Week 5: Speaking Skills and Strategies - Understanding the speaking section requirements and assessment criteria - Developing skills for fluency, coherence, and pronunciation - Practice exercises for different speaking tasks (interviews, presentations, etc.) Week 6: Vocabulary Expansion for Exam Tasks - Expanding vocabulary in specific topics and themes relevant to the exam - Practice exercises to reinforce and use new vocabulary effectively - Techniques for deducing meaning from context and using appropriate vocabulary Week 7: Grammar and Language Accuracy - Reviewing and reinforcing essential grammar rules and structures - Identification and correction of common grammar errors in exam tasks - Exercises and activities to improve language accuracy in writing and speaking Week 8: Time Management and Exam Strategies - Strategies for time management and prioritizing tasks during the exam - Practice exercises to improve speed and efficiency in completing tasks - Tips and techniques for maximizing scores in each section Week 9: Mock Exam: Reading and Writing - Simulating a complete reading and writing section of the exam - Timed practice sessions to replicate exam conditions - Detailed feedback and analysis of strengths and areas for improvement Week 10: Mock Exam: Listening and Speaking - Simulating a complete listening and speaking section of the exam - Timed practice sessions to replicate exam conditions - Detailed feedback and analysis of strengths and areas for improvement Week 11: Exam Strategies Review and Practice - Reviewing and reinforcing exam strategies for each section - Targeted practice exercises to address specific challenges and areas of improvement - Individualised feedback and guidance based on participants' performance Week 12: Final Evaluation and Exam Tips - Comprehensive review of all exam sections and strategies - Final evaluation to assess participants' progress and readiness for the exam - Tips for managing test anxiety and mental preparation for the exam Note: This syllabus is a guideline and can be customised based on the specific exam requirements and the needs, interests, and proficiency levels of the participants. The course may also include additional topics or activities to cater to learners' specific goals or areas of focus.

ESOL: English for Exam Preparation (modular) - Online Tuition
Delivered OnlineFlexible Dates
£40

Facebook Marketing & SEO (Online) - CPD Certified

4.7(26)

By Academy for Health and Fitness

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that over 45 million people in the UK use Facebook every day? That's a massive potential audience for your business. But how do you reach them? In today's competitive digital landscape, mastering SEO (Search Engine Optimisation) and Facebook marketing is essential to get your brand seen. Are you ready to take your online presence to the next level? This comprehensive online course bundle equips you with the skills to become a digital marketing powerhouse. Learn the secrets of SEO to optimize your website for search engines, attract organic traffic, and outrank competitors. Master the art of Facebook marketing, crafting compelling content, and running targeted ad campaigns that drive real results. Our Bundle contains 5 of our premium courses for one discounted price: Course 01: SEO - Search Engine Optimisation Course 02: SEO and Digital Marketing Diploma Course 03: Content Writing & Copy Writing For SEO and Sales Course 04: Digital Marketing - Growth Hacking Techniques - Online Course Course 05: Social Media Marketing Course -The Step by Step Guide Whether you're a business owner, marketing professional, or entrepreneur, this course empowers you to unlock the full potential of digital marketing. Enrol today and take your career to the next level! Learning Outcomes of Facebook Marketing & SEO Understand SEO principles and strategies for increased website traffic. Craft compelling Facebook ad campaigns to reach your target audience. Develop persuasive content writing skills to engage and convert customers. Implement growth hacking techniques to accelerate business growth. Master social media marketing best practices for brand awareness. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Facebook Marketing & SEO Get a free student ID card with Facebook Marketing & SEO Training program (£10 postal charge will be applicable for international delivery) The Facebook Marketing & SEO is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Facebook Marketing & SEO course materials The Facebook Marketing & SEO comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: SEO - Search Engine Optimisation Section 1: Introduction Section 2: SEO: Core Concepts Section 3: On - Page Optimisation Section 4: Keyword Research & Optimisation Section 5: SEO Content Writing Section 6: Off Page SEO Section 7: Conclusion Course 02: SEO and Digital Marketing Diploma Module 01: Introduction Module 02: General Tips & Tricks Series Module 03: SEO (Search Engine Optimisation) Module 04: YouTube Module 05: Google Adwords Module 06: Google Analytics Module 07: Email Marketing Module 08: Linkedln Module 09: Twitter Module 10: Facebook Module 11: Instagram Module 12: Mobile App Course 03: Content Writing & Copy Writing For SEO and Sales Module 01: Introduction To Copywriting Module 02: Basics Of Copywriting Module 03: Eye-Catching Headlines Module 04: Attention-Grabbing Advertisements Module 05: Essential Copywriting Skills Module 06: Online Copywriting Module 07: Press Related Copywriting Module 08: Print Media Copywriting Module 09: Copywriting For Mainstream Media Module 10: Copywriting For Other Media Module 11: How To Write Better Copy Module 12: Making An Impact With Creative Copy Module 13: So You Want To Be A Copywriter? Module 14: Final Tips =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Business Owners Marketers Entrepreneurs Freelancers Students Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Digital Marketing Manager SEO Specialist Social Media Manager Content Marketing Specialist Growth Hacker Entrepreneur Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Facebook Marketing & SEO (Online) - CPD Certified
Delivered Online On Demand30 hours
£35

Teacher Training + Proficiency in English

By Scotland Study Centre (SSC)

Teaching EFL + Proficiency trains students/EFL Teachers in techniques for English Language Teaching and to raise their level of English to Proficiency.

Teacher Training + Proficiency in English
Delivered OnlineFlexible Dates
£275

English Proficiency Adventure (Intermediate Level)

5.0(5)

By TEFL Wonderland - Brilliant Minds

English Proficiency Adventure (Intermediate Level)

English Proficiency Adventure (Intermediate Level)
Delivered Online On Demand
£130

Newspaper Journalism & Court Reporting - 8 Courses Bundle

By NextGen Learning

Are you ready to embark on an enlightening journey of wisdom with the Journalism bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Newspaper Journalism & Court Reporting. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Newspaper Journalism Course 02: Report Writing Course 03: Digital Journalism Course 04: Diploma in Effective Writing Skills Course 05: Proofreading & Copyediting Course 06: Ultimate Transcription and Captioning Course Course 07: Touch Typing Essentials Course 08: Document Control Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Newspaper Journalism & Court Reporting bundle illuminate your path to wisdom. The Newspaper Journalism & Court Reporting bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Newspaper Journalism & Court Reporting package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Journalism bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Newspaper Journalism & Court Reporting community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Journalism bundle. Establish robust bases across each course nestled within the Journalism bundle. Decipher intricate concepts through the articulate content of the Journalism bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Journalism bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Journalism bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Journalism bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Journalism bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Journalism bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Journalism journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Journalism bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Journalism bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Newspaper Journalism & Court Reporting - 8 Courses Bundle
Delivered Online On Demand32 hours
£39

Service Helpdesk & Technical Support

5.0(10)

By Apex Learning

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Are you looking to enhance your Service Helpdesk & Technical Support Skills and make yourself a valuable asset in today's job market? Look no further, because our online course is designed to help you achieve just that! Our Service Helpdesk & Technical Support Skills course is ideal for professionals who want to enhance their existing skill set, beginners who want to kickstart their career, or even freelancers who want to start a new business on housekeeping. With this course, you'll gain practical knowledge and skills that are essential for anyone working in customer service and technical support. Learning Outcome of Service Helpdesk & Technical Support: Effective communication skills: Learn how to communicate clearly and effectively with customers and colleagues. Phone etiquette: Master the art of answering and making calls, and build a positive rapport with customers. Active listening: Learn how to listen actively and respond appropriately to customer needs. Problem-solving: Develop problem-solving skills to help you quickly and effectively resolve customer issues. Organisational skills: Learn how to manage your workload and stay organised in a fast-paced work environment. Customer relationship management: Learn how to build and maintain strong customer relationships over time. Business writing skills: Develop effective business writing skills to create clear, concise, and professional written communications. This Service Helpdesk & Technical Support Skills Bundle Consists of the following Premium courses: Course 01: Service Helpdesk & Technical Support Course Course 02: IT Support Technician Training Course 03: Email Writing Training Course 04: Workplace Safety Course 05: Dealing With Difficult People Training Course Course 06: Document Control Course 07: GDPR Course 08: Level 2 Microsoft Office Essentials Course 09: Minute Taking Essentials Level 2 Course 10: Workplace Confidentiality Course 11: Customer Relationship Management Service Helpdesk & Technical Support Skills Curriculum of Service Helpdesk & Technical Support Skills Bundle Course 01: Service Helpdesk & Technical Support Course Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash How will I get my Certificate? After successfully completing the Service Helpdesk & Technical Support Skills course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £10*11= £110) Hard Copy Certificates: Free (Previously it was £20*11= £220) So, enrol now in this Service Helpdesk & Technical Support Skills course to advance your career! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Service Helpdesk & Technical Support Skills Anyone from any background can enrol in this Service Helpdesk & Technical Support Skills bundle. Requirements Service Helpdesk & Technical Support Skills Our Service Helpdesk & Technical Support Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Service Helpdesk & Technical Support Skills Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Service Helpdesk & Technical Support
Delivered Online On Demand
£49