2356 Courses delivered Online

Over 200 million people work in the tourism and travel industry worldwide. The Travel Coordinator is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in developing skills and knowledge to maximize career opportunities in this rapidly growing industry. This course provides a wealth of knowledge in identifying travellers' needs and helps you to develop communication skills. Travel Coordinator increase their service value when they provide the right support service to their customers and maintain a good relationship with them.  This comprehensive Travel Coordinator covers everything you need to know from tourism products and services to transportation and crisis management. This course consists of several modules that take only 4 hours to complete and accompanied by helpful illustrations and how-to instructions to get you well equipped with skills regarding this field. Learning Outcomes Learn about tourism products and services Understand the tour operating and retailing system You'll also get a broad knowledge about marketing in travel and tourism Develop your communication skills Learn about customer service and customer relationship management (CRM) Get a proper knowledge of crisis and visitor attraction management Also, learn about transport management procedure and public awareness campaigns Course Design This Travel Coordinator course is delivered through our online learning platform, accessible through any internet-connected device. No formal deadlines or teaching schedules are included, that aids a flexible study plan.  We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently - from the fundamentals to the most advanced aspects of the course. The experts will teach you through a combination of Online study materials Mock exams Multiple-choice assessment Who is this course for This is one of the best travel agent courses online and suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. A print copy by post is also available at an additional cost of £9.99 and a PDF Certificate at £4.99. Why study this course Our Travel Coordinator course will help you to learn everything that is needed regarding this field. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Requirements This course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career Path Training offered by this outstanding course could potentially benefit a range of roles, but would particularly enhance careers in- Travel Agent Travel Consultant Customer Relationship Management (CRM) Customer Service Provider Other related professional roles Course Content Module 1: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:13:00 Module 2: Tourism Products and Services Tourism Products and Services 00:13:00 Module 3: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:13:00 Module 4: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:11:00 Module 5: Developing Communication Skills Developing Communication Skills 00:13:00 Module 6: Customer Service and Satisfaction Customer Service and Satisfaction 00:10:00 Module 7: Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:16:00 Module 8: Human Resource Management in Travel Industry Human Resource Management in Travel Industry 00:15:00 Module 9: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:20:00 Module 10: Transport Management Procedure Transport Management Procedure 00:15:00 Module 11: Sustainable Tourism Sustainable Tourism 00:09:00 Module 12: Public Awareness Campaigns Public Awareness Campaigns 00:11:00 Module 13: Brexit and Its Impact on Tourism Industry Brexit and Its Impact on the Tourism Industry 00:26:00 Mock Exam Mock Exam - Travel Coordinator 00:20:00 Final Exam Final Exam - Travel Coordinator 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Over 200 million people work in the tourism and travel industry worldwide. The Travel Sales Agent is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in developing skills and knowledge to maximize career opportunities in this rapidly growing industry. This course provides a wealth of knowledge in identifying travellers' needs and helps you to develop communication skills. Travel Sales Agent increase their service value when they provide the right support service to their customers and maintain a good relationship with them.  This comprehensive Travel Sales Agent covers everything you need to know from tourism products and services to transportation and crisis management. This course consists of several modules that take only 4 hours to complete and accompanied by helpful illustrations and how-to instructions to get you well equipped with skills regarding this field. Learning Outcomes Learn about tourism products and services Understand the tour operating and retailing system You'll also get a broad knowledge about marketing in travel and tourism Develop your communication skills Learn about customer service and customer relationship management (CRM) Get a proper knowledge of crisis and visitor attraction management Also, learn about transport management procedure and public awareness campaigns Course Design This Travel Sales Agent course is delivered through our online learning platform, accessible through any internet-connected device. No formal deadlines or teaching schedules are included, that aids a flexible study plan.  We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently - from the fundamentals to the most advanced aspects of the course. The experts will teach you through a combination of Online study materials Mock exams Multiple-choice assessment Who is this course for This is one of the best travel agent courses online and suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. A print copy by post is also available at an additional cost of £9.99 and a PDF Certificate at £4.99. Why study this course Our Travel Sales Agent course will help you to learn everything that is needed regarding this field. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Requirements This course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career Path Training offered by this outstanding course could potentially benefit a range of roles, but would particularly enhance careers in- Travel Agent Travel Consultant Customer Relationship Management (CRM) Customer Service Provider Other related professional roles Course Content Module 1: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:13:00 Module 2: Tourism Products and Services Tourism Products and Services 00:13:00 Module 3: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:13:00 Module 4: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:11:00 Module 5: Developing Communication Skills Developing Communication Skills 00:13:00 Module 6: Customer Service and Satisfaction Customer Service and Satisfaction 00:10:00 Module 7: Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:16:00 Module 8: Human Resource Management in Travel Industry Human Resource Management in Travel Industry 00:15:00 Module 9: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:20:00 Module 10: Transport Management Procedure Transport Management Procedure 00:15:00 Module 11: Sustainable Tourism Sustainable Tourism 00:09:00 Module 12: Public Awareness Campaigns Public Awareness Campaigns 00:11:00 Module 13: Brexit and Its Impact on Tourism Industry Brexit and Its Impact on the Tourism Industry 00:26:00 Mock Exam Mock Exam - Travel Sales Agent 00:20:00 Final Exam Final Exam - Travel Sales Agent 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Over 200 million people work in the tourism and travel industry worldwide. The Travel Agent and Consultant Training is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in developing skills and knowledge to maximize career opportunities in this rapidly growing industry. This course provides a wealth of knowledge in identifying travellers' needs and helps you to develop communication skills. Traveller agents increase their service value when they provide the right support service to their customers and maintain a good relationship with them.  This comprehensive travel agent training covers everything you need to know from tourism products and services to transportation and crisis management. This course consists of several modules that take only 4 hours to complete and accompanied by helpful illustrations and how-to instructions to get you well equipped with skills regarding this field. Learning Outcomes Learn about tourism products and services Understand the tour operating and retailing system You'll also get a broad knowledge about marketing in travel and tourism Develop your communication skills Learn about customer service and customer relationship management (CRM) Get a proper knowledge of crisis and visitor attraction management Also, learn about transport management procedure and public awareness campaigns Course Design This Travel Agent and Consultant course is delivered through our online learning platform, accessible through any internet-connected device. No formal deadlines or teaching schedules are included, that aids a flexible study plan.  We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently - from the fundamentals to the most advanced aspects of the course. The experts will teach you through a combination of Online study materials Mock exams Multiple-choice assessment Who is this course for This is one of the best travel agent courses online and suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. A print copy by post is also available at an additional cost of £9.99 and a PDF Certificate at £4.99. Why study this course Our travel agent training course will help you to learn everything that is needed regarding this field. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Requirements This course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career Path Training offered by this outstanding course could potentially benefit a range of roles, but would particularly enhance careers in- Travel Agent Travel Consultant Customer Relationship Management (CRM) Customer Service Provider Other related professional roles Course Content Module 1: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:13:00 Module 2: Tourism Products and Services Tourism Products and Services 00:13:00 Module 3: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:13:00 Module 4: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:11:00 Module 5: Developing Communication Skills Developing Communication Skills 00:13:00 Module 6: Customer Service and Satisfaction Customer Service and Satisfaction 00:10:00 Module 7: Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:16:00 Module 8: Human Resource Management in Travel Industry Human Resource Management in Travel Industry 00:15:00 Module 9: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:20:00 Module 10: Transport Management Procedure Transport Management Procedure 00:15:00 Module 11: Sustainable Tourism Sustainable Tourism 00:09:00 Module 12: Public Awareness Campaigns Public Awareness Campaigns 00:11:00 Module 13: Brexit and Its Impact on Tourism Industry Brexit and Its Impact on the Tourism Industry 00:26:00 Mock Exam Mock Exam - Travel Agent and Consultant Training 00:20:00 Final Exam Final Exam - Travel Agent and Consultant Training 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Our popular Personal Assistant and Minute Taking Diploma Course will coach you in all the skills and techniques needed to support bosses and high-performing companies. Every good manager needs some help, and you can become the respected PA, representing the 'face' of the organisation, and getting work done. You will be trained in all the necessary abilities required in a senior secretarial and administrative position, enabling new career prospects and opportunities. Throughout the tutorial, you are given proven methodologies and practises that have been adopted by successful businesses. This will provide you with multiple masterclasses on subjects such as phone etiquette, meeting preparation, business communications, and customer service, alongside expert minute-taking tuition. Each module contains a different area of expertise that a PA will need to master and provides excellent guidance for this lucrative profession.  The Personal Assistant and Minute Taking Diploma Course proves to be the ideal way to accumulate all the attributes needed to excel in a senior office-based profession. All the contents have been assembled with the aid of industry professionals and include user-friendly interactive study tools. By enrolling now, you will rapidly accrue the skills and confidence to excel in your role and impress your peers and superiors. Why choose this Personal Assistant and Minute Taking Diploma Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Introduction to Personal Assistant Introduction to Personal Assistant 00:18:00 Module 2: Business Telephone Skills Business Telephone Skills 00:20:00 Module 3: Representing Your Boss and Company Representing Your Boss and Company 00:35:00 Module 4: Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 5: Travel Arrangements Travel Arrangements 00:25:00 Module 6: Organising Meeting and Conferences Organising Meeting and Conferences 00:26:00 Module 7: Time Management Time Management 00:36:00 Module 8: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:29:00 Module 9: Business Writing Skills Business Writing Skills 00:41:00 Module 10 :Organisational Skills Organisational Skills 00:26:00 Module 11: Communication Skills Communication Skills 00:26:00 Module 12: Customer Service Customer Service 00:17:00 Module 13: Effective Planning and Scheduling Effective Planning and Scheduling 00:47:00 Module 14: Invoicing/Petty Cash Invoicing/Petty Cash 00:28:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Travel and Tourism is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Travel and Tourism consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Travel and Tourism - Updated Version Introduction to Travel and Tourism 00:12:00 Tourism Products and Services 00:13:00 Tour Operating and Travel Retailing 00:15:00 Marketing in Travel and Tourism 00:11:00 Developing Communication Skills 00:13:00 Customer Service and Satisfaction 00:11:00 Crisis and Visitor Attraction Management 00:21:00 Transport Management Procedure 00:14:00 Tourism in the New Normal World/Post-COVID Travel Destinations 00:20:00 Sustainable Tourism 00:09:00 Public Awareness Campaigns 00:11:00 Brexit and Its Impact on the Tourism Industry 00:27:00 Travel and Tourism Issues to Contend With 00:15:00 Human Resource Management in Travel Industry 00:15:00 Travel and Tourism - Old Version Module 1: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:05:00 Module 2: Tourism Products and Services Tourism Products and Services 00:05:00 Module 3: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:07:00 Module 4: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:05:00 Module 5: Developing Communication Skills Developing Communication Skills 00:05:00 Module 6: Customer Service and Satisfaction Customer Service and Satisfaction 00:05:00 Module 7: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:08:00 Module 8: Transport Management Procedure Transport Management Procedure 00:06:00 Module 9: Tourism in the New Normal World/ Post COVID Travel Destinations Tourism in the New Normal World/Post-COVID Travel Destinations 00:07:00 Module 10: Sustainable Tourism Sustainable Tourism 00:05:00 Module 11: Public Awareness Campaigns Public Awareness Campaigns 00:05:00 Module 12: Brexit and its Impact on Tourism Industry Brexit and Its Impact on the Tourism Industry 00:10:00 Module 13: Travel and Tourism Issues to Contend with Travel and Tourism Issues to Contend With 00:06:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Our best-selling Ground Operations Manager will deliver all the necessary training needed for you to succeed in the world of aviation. The wide range of managerial skills and knowledge will be yours to master as you work through this expertly written tutorial, learning how to implement procedures and control all the elements of a busy airport. This guide will empower you to become a major part of the continued success of the UK's flight economy.  You will be trained in providing excellent customer service, alongside learning the critical administration skills needed to manage terminals, move cargo, and safely schedule flights. Sustainability and environmental concerns are covered, alongside other primary concerns such as security and extreme weather protection. By the time you reach the final assessment, you will have gained a full understanding of the complex infrastructure of an airport and what is needed to keep it operating. The Ground Operations Manager provides the full package as regards the information needed to keep a flight business running smoothly and every terminal fully operational at all times. Whether you run a private airfield or are a significant administrator in a large commercial airport, these online modules provide an excellent way to garner the training needed to excel in this business. The interactive exercises and displays will ensure that all the lessons will stay with you and seamlessly add new abilities to your CV, enabling your career in airport management to really take off.  Why choose this Ground Operations Manager? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? This course is aimed at those individuals who work in administration or management in a commercial or private airport. Those with interest in civil aviation may well benefit from the knowledge contained also. Career path The training offered by the Ground Operations Manager will be of great use to those working within airport administration, or associated positions. Therefore, it will significantly enhance the careers or roles of: Airport Manager Airport Regulation Officer Terminal or Station Manager Aviation Placement Aviation Centre Maintenance Civil Aviation Enthusiast Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Introduction to Airport Management Introduction to Airport Management 00:15:00 Module 2: Airport Customer Service Airport Customer Service 00:11:00 Module 3: Passenger Terminal Management Passenger Terminal Management 00:15:00 Module 4: Airport Components Airport Components 00:16:00 Module 5: Airport Peaks and Airline Scheduling Airport Peaks and Airline Scheduling 00:17:00 Module 6: Cargo Management Cargo Management 00:15:00 Module 7: Aviation Noise Control Aviation Noise Control 00:10:00 Module 8: Weather Control Weather Control 00:15:00 Module 9: Sustainable Airport Management Sustainable Airport Management 00:16:00 Module 10: Security Management Security Management 00:16:00 Module 11: Innovation and Growth Innovation and Growth 00:16:00 Mock Exam Mock Exam - Ground Operations Manager 00:20:00 Final Exam Final Exam - Ground Operations Manager 00:20:00 Assignment Assignment - Ground Operations Manager 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Our best-selling Aviation Safety Manager will deliver all the necessary training needed for you to succeed in the world of aviation. The wide range of managerial skills and knowledge will be yours to master as you work through this expertly written tutorial, learning how to implement procedures and control all the elements of a busy airport. This guide will empower you to become a major part of the continued success of the UK's flight economy.  You will be trained in providing excellent customer service, alongside learning the critical administration skills needed to manage terminals, move cargo, and safely schedule flights. Sustainability and environmental concerns are covered, alongside other primary concerns such as security and extreme weather protection. By the time you reach the final assessment, you will have gained a full understanding of the complex infrastructure of an airport and what is needed to keep it operating. The Aviation Safety Manager provides the full package as regards the information needed to keep a flight business running smoothly and every terminal fully operational at all times. Whether you run a private airfield or are a significant administrator in a large commercial airport, these online modules provide an excellent way to garner the training needed to excel in this business. The interactive exercises and displays will ensure that all the lessons will stay with you and seamlessly add new abilities to your CV, enabling your career in airport management to really take off.  Why choose this Aviation Safety Manager? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? This course is aimed at those individuals who work in administration or management in a commercial or private airport. Those with interest in civil aviation may well benefit from the knowledge contained also. Career path The training offered by the Aviation Safety Manager will be of great use to those working within airport administration, or associated positions. Therefore, it will significantly enhance the careers or roles of: Airport Manager Airport Regulation Officer Terminal or Station Manager Aviation Placement Aviation Centre Maintenance Civil Aviation Enthusiast Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Introduction to Airport Management Introduction to Airport Management 00:15:00 Module 2: Airport Customer Service Airport Customer Service 00:11:00 Module 3: Passenger Terminal Management Passenger Terminal Management 00:15:00 Module 4: Airport Components Airport Components 00:16:00 Module 5: Airport Peaks and Airline Scheduling Airport Peaks and Airline Scheduling 00:17:00 Module 6: Cargo Management Cargo Management 00:15:00 Module 7: Aviation Noise Control Aviation Noise Control 00:10:00 Module 8: Weather Control Weather Control 00:15:00 Module 9: Sustainable Airport Management Sustainable Airport Management 00:16:00 Module 10: Security Management Security Management 00:16:00 Module 11: Innovation and Growth Innovation and Growth 00:16:00 Mock Exam Mock Exam - Aviation Safety Manager 00:20:00 Final Exam Final Exam - Aviation Safety Manager 00:20:00 Assignment Assignment - Aviation Safety Manager 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Our best-selling Airport Security Manager will deliver all the necessary training needed for you to succeed in the world of aviation. The wide range of managerial skills and knowledge will be yours to master as you work through this expertly written tutorial, learning how to implement procedures and control all the elements of a busy airport. This guide will empower you to become a major part of the continued success of the UK's flight economy.  You will be trained in providing excellent customer service, alongside learning the critical administration skills needed to manage terminals, move cargo, and safely schedule flights. Sustainability and environmental concerns are covered, alongside other primary concerns such as security and extreme weather protection. By the time you reach the final assessment, you will have gained a full understanding of the complex infrastructure of an airport and what is needed to keep it operating. The Airport Security Manager provides the full package as regards the information needed to keep a flight business running smoothly and every terminal fully operational at all times. Whether you run a private airfield or are a significant administrator in a large commercial airport, these online modules provide an excellent way to garner the training needed to excel in this business. The interactive exercises and displays will ensure that all the lessons will stay with you and seamlessly add new abilities to your CV, enabling your career in airport management to really take off.  Why choose this Airport Security Manager? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? This course is aimed at those individuals who work in administration or management in a commercial or private airport. Those with interest in civil aviation may well benefit from the knowledge contained also. Career path The training offered by the Airport Security Manager will be of great use to those working within airport administration, or associated positions. Therefore, it will significantly enhance the careers or roles of: Airport Manager Airport Regulation Officer Terminal or Station Manager Aviation Placement Aviation Centre Maintenance Civil Aviation Enthusiast Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Introduction to Airport Management Introduction to Airport Management 00:15:00 Module 2: Airport Customer Service Airport Customer Service 00:11:00 Module 3: Passenger Terminal Management Passenger Terminal Management 00:15:00 Module 4: Airport Components Airport Components 00:16:00 Module 5: Airport Peaks and Airline Scheduling Airport Peaks and Airline Scheduling 00:17:00 Module 6: Cargo Management Cargo Management 00:15:00 Module 7: Aviation Noise Control Aviation Noise Control 00:10:00 Module 8: Weather Control Weather Control 00:15:00 Module 9: Sustainable Airport Management Sustainable Airport Management 00:16:00 Module 10: Security Management Security Management 00:16:00 Module 11: Innovation and Growth Innovation and Growth 00:16:00 Mock Exam Mock Exam - Airport Security Manager 00:20:00 Final Exam Final Exam - Airport Security Manager 00:20:00 Assignment Assignment - Airport Security Manager 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Our best-selling Airport Manager will deliver all the necessary training needed for you to succeed in the world of aviation. The wide range of managerial skills and knowledge will be yours to master as you work through this expertly written tutorial, learning how to implement procedures and control all the elements of a busy airport. This guide will empower you to become a major part of the continued success of the UK's flight economy.  You will be trained in providing excellent customer service, alongside learning the critical administration skills needed to manage terminals, move cargo, and safely schedule flights. Sustainability and environmental concerns are covered, alongside other primary concerns such as security and extreme weather protection. By the time you reach the final assessment, you will have gained a full understanding of the complex infrastructure of an airport and what is needed to keep it operating. The Airport Manager provides the full package as regards the information needed to keep a flight business running smoothly and every terminal fully operational at all times. Whether you run a private airfield or are a significant administrator in a large commercial airport, these online modules provide an excellent way to garner the training needed to excel in this business. The interactive exercises and displays will ensure that all the lessons will stay with you and seamlessly add new abilities to your CV, enabling your career in airport management to really take off.  Why choose this Airport Manager? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? This course is aimed at those individuals who work in administration or management in a commercial or private airport. Those with interest in civil aviation may well benefit from the knowledge contained also. Career path The training offered by the Airport Manager will be of great use to those working within airport administration, or associated positions. Therefore, it will significantly enhance the careers or roles of: Airport Manager Airport Regulation Officer Terminal or Station Manager Aviation Placement Aviation Centre Maintenance Civil Aviation Enthusiast Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Introduction to Airport Management Introduction to Airport Management 00:15:00 Module 2: Airport Customer Service Airport Customer Service 00:11:00 Module 3: Passenger Terminal Management Passenger Terminal Management 00:15:00 Module 4: Airport Components Airport Components 00:16:00 Module 5: Airport Peaks and Airline Scheduling Airport Peaks and Airline Scheduling 00:17:00 Module 6: Cargo Management Cargo Management 00:15:00 Module 7: Aviation Noise Control Aviation Noise Control 00:10:00 Module 8: Weather Control Weather Control 00:15:00 Module 9: Sustainable Airport Management Sustainable Airport Management 00:16:00 Module 10: Security Management Security Management 00:16:00 Module 11: Innovation and Growth Innovation and Growth 00:16:00 Mock Exam Mock Exam - Airport Manager 00:20:00 Final Exam Final Exam - Airport Manager 00:20:00 Assignment Assignment - Airport Manager 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers. In just 75 Minutes, you will: Be able to handle interoffice calls and voicemail messages Successfully eliminate phone distractions and correct poor telephone etiquette Develop and master the techniques that improve your organization's image Handle incoming and outgoing calls precisely that win more business Correctly respond to rude or hostile customers Answer the phone expertly at your business Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject. This lesson is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telephone Skills Training Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam - Telephone Skills Training 00:20:00 Final Exam Final Exam - Telephone Skills Training 00:20:00 Assignment Assignment - Telephone Skills Training 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.