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***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved quickly and efficiently? Excellent customer care & customer service, particularly in handling complaints, is no longer a nicety - it's a business imperative. This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care & customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty. In a world dominated by Customer Care & Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care & Customer Service realm. Explore the intricacies of Building Rapport & Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care & Customer Service. Elevate your expertise and redefine your impact! In this transformative journey, you'll emerge with: A profound understanding of Complaints Customer ( Customer Service ) Value Mastery in Building Rapport & Trust Effective Communication skills that resonate The ability to navigate and handle various customer types Expertise in Customer-Centric Complaint Resolution Proactive Complaint Prevention using advanced technology Embark on this journey with us, and let Customer Care & Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling! Course curriculum : Module 1:Complaints Customer Value: Explore the importance of customer complaints and their value to Customer Care & Customer Service. Module 2: Building Rapport & Trust: Learn techniques for building strong relationships with customers. Module 3:Effective Communication: Understand the principles of effective communication in Customer Care & Customer Service. Module 4:Handling Various Customer Types: Gain insights into handling different types of customers effectively. Module 5:Customer-Centric Complaint Resolution: Develop strategies to resolve complaints with a customer-centric approach. Module 6:Proactive Complaint Prevention and Service Recovery: Learn proactive measures for preventing complaints and strategies for service recovery. Module 7:Advanced Technology and Tools in Customer Care: Understand the role of advanced technology in enhancing Customer Care & Customer Service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Complaints Customer Value 13:41 1: Complaints Customer Value 13:41 Building Rapport Trust 11:10 2: Building Rapport Trust 11:10 Effective Communication 12:56 3: Effective Communication 12:56 Handling Various Customer Types 12:51 4: Handling Various Customer Types 12:51 Customer-Centric Complaint Resolution 14:12 5: Customer-Centric Complaint Resolution 14:12 Proactive Complaint Prevention and Service Recovery 14:19 6: Proactive Complaint Prevention and Service Recovery 14:19 Advanced Technology and Tools in Customer Care 21:48 7: Advanced Technology and Tools in Customer Care 21:48 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Customer Care & Customer Service Professionals seeking to enhance their skills Managers and Supervisors overseeing Customer Service teams Individuals aspiring to specialise in Complaints Handling Entrepreneurs focused on delivering exceptional Customer Care & Customer Service Anyone passionate about mastering the art of Effective Communication in Customer Service Requirements There are no specific prerequisites for this Customer Care & Customer Service course. A willingness to learn and a desire to improve customer care & customer service skills are essential. Career path Customer Service Manager: £35,000 - £60,000 Complaints Specialist: £25,000 - £45,000 Customer Experience Analyst: £30,000 - £50,000 Quality Assurance Supervisor: £28,000 - £55,000 Service Recovery Strategist: £40,000 - £70,000 Position yourself for success in the Customer Care & Customer Service landscape! Enrol now and become the master of Complaints Handling. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before In the UK, the love for animals is deeply ingrained, with over 51 million households owning a pet. However, ensuring their well-being and providing proper care can be a challenge. Similarly, the conservation of wildlife and their habitats is a pressing concern. This comprehensive Animal Care Training bundle aims to equip learners with the knowledge and skills necessary to become responsible pet owners and advocates for animal welfare. This bundle offers a comprehensive exploration of animal care, zoology, wildlife rescue and rehabilitation, pet first aid, veterinary nursing, natural pet diets and nutrition, animal psychology, and canine communication. You'll learn about the intricacies of caring for various animals, from domestic pets to wildlife species. Additionally, you'll gain insights into zoology, understanding the biology, behaviour and habitat requirements of different animals. Our Animal Care Training Bundle Course contains 8 of our premium popular courses for one discounted price: Course 01: Animal Care Course Course 02: Zoology Course 03: Wildlife Rescue and Rehabilitation Course Course 04: Pet First Aid Course 05: Veterinary Nursing Course 06: Dog Care - Natural Pet Diet and Nutrition Course 07: Animal Psychology Course Course 08: Canine Communication Course Invest in our Animal Care Training bundle to open up a world of opportunities for pet ownership and wildlife welfare. Embrace your passion for animals, develop a deep understanding of their needs, and set out on a fulfilling journey of promoting responsible pet ownership and wildlife conservation. Learning Outcomes of Animal Care Training Develop a comprehensive understanding of animal care and welfare. Gain insights into zoology and the study of animal biology. Learn wildlife rescue and rehabilitation techniques for various species. Acquire skills in pet first aid and emergency care. Understand veterinary nursing principles and animal healthcare practices. Explore animal psychology, behaviour, and effective communication methods. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Animal Care Get a free student ID card with Animal Care Training program (£10 postal charge will be applicable for international delivery) The Animal Care is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Animal Care course materials The Animal Care comes with 24/7 tutor support Start your learning journey straight away with this Animal Care Training Bundle and take a step toward a brighter future! *** Course Curriculum *** Our Animal Care Training Bundle consists of the following learning modules: Course 01: Animal Care Course Module 01: Introduction to the Care and Animal Welfare of All Species Module 02: Basic Animal Health Module 03: Hygiene Module 04: First Aid for Animals Module 05: Nutrition Module 06: Getting to Know the Dogs & Puppies Module 07: Getting to Know the Kittens and Cats Module 08: Learning about Horses Module 09: Learning about Birds Module 10: Specific Information on Rabbits & Guinea-Pigs Module 11: Specific Information on Ornamental Fish Course 02: Zoology Module 01: Zoology Module 02: Animal Behaviours and Diversity of Life Module 03: Genetics and Breeding Module 04: Vertebrate Zoology Module 05: Invertebrate Zoology Module 06: Animal Diseases Module 07: Animal Health Care Course 03: Wildlife Rescue and Rehabilitation Course Module 01: Overview of Wildlife Rehabilitation Module 02: Becoming a Wildlife Rehabilitator Module 03: Human Safety in Wildlife Rescue Module 04: Basic Animal Health Module 05: Wildlife Injuries Module 06: Disease Control Module 07: Best Way to Interact with Animals Course 04: Pet First Aid Module 01: Basics of First Aid Module 02: Handling Fracture and Injuries Module 03: Stings, Bites and Burns Module 04: Impalement Injuries, Drowning and Choking Module 05: Pet First Aid for Fainting, Fever and Dehydration Module 06: First Aid for Breathing Problems Module 07: Diarrhoea and Vomiting Module 08: Treatment for Difficult Labour and Poisoning Module 09: Straining, Sunburn and Wounds Module 10: Shock and Regular Check-Ups Module 11: Cardiopulmonary Resuscitation (CPR) Module 12: Tips for Handling Pets Course 05: Veterinary Nursing Module 01: The Development of Veterinary Medicine Module 02: Naming and Classifying Animals Module 03: The Cell Module 04: Tissues Module 05: Connective Tissue Module 06: Muscle Tissue and Nervous Tissue Module 07: Tissue Healing and Repair Module 08: The Skin Module 09: Bone Module 10: The Skeleton Module 11: Describing Disease Occurrence Module 12: Cardiovascular System Module 13: Respiratory System and Lymphatic System Module 14: The Gut and Digestion Module 15: Urinary System and Reproductive System Module 16: Nervous System, Senses and Endocrine System Module 17: Nutrients Module 18: Metabolism Nervous System, Senses and Endocrine System Part: 01 Nervous System, Senses and Endocrine System Part: 02 Nervous System, Senses and Endocrine System Part: 03 Nutrients Part 1 Nutrients Part 2 Metabolism Part 1 Metabolism Part 2 Course 06: Dog Care - Natural Pet Diet and Nutrition Module 01: Course Introduction Module 02: Introduction to Natural Dog Whispering Module 03: The Canine Species Module 04: Natural Pet Diet and Nutrition Module 05: Switching Diets Module 06: Real Life Case Study Course 07: Animal Psychology Course Module 01: Introduction Module 02: Psychology of Dog Behaviour Module 03: Psychology of Cat Behaviour Module 04: Psychology of Rabbit Behaviour Course 08: Canine Communication Course Module 01: Introduction to Canine Evolution Module 02: Introduction to Canine Intelligence Module 03: The Importance of Socialisation Module 04: Canine Communication Module 05: Canine Psychology Module 06: Dog Communication and Body Language Module 07: Communication Between Dogs and Human Module 08: Canine Emotions and Signs of Suffering Module 09: The Role of a Dog Owner Module 10: Essential Skills for Working with Dogs How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £104) CPD Hard Copy Certificate: £29.99 CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring veterinary nurses/assistants Pet care professionals Animal shelter workers Wildlife conservationists Pet owners and enthusiasts Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Veterinary Nurse/Assistant Pet Care Specialist Animal Shelter Worker Wildlife Rehabilitator Zoologist Pet Nutritionist Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Please note that International students have to pay an additional £10 as a shipment fee.

The theory and practice of acupressure first originated in China about 3000 years ago. The treatments these days are very useful and benefit many people. This is why the practice has still persisted and improved.  With the change of times, the treatment of acupressure has also improved and evolved to cure the problems faced by modern humans. A lot of diseases that were very difficult to treat with modern medical science have given better results. What You'll Learn Apply specific Acupressure techniques to defuse all types of Head Pain Apply specific Acupressure techniques to defuse all types of pain associated with TMJ/TMD Apply specific Acupressure techniques to defuse all types of Neck & Shoulder Pain Apply specific Acupressure techniques to defuse all types of Elbow Pain Apply specific Acupressure techniques to defuse all types of Wrist & Hand Pain Receive an Internationally Recognised Qualification in Acupressure Therapy Obtain Membership and Practitioner Insurance with an International Institute at a discounted rate Get listed online under 'Acupressure Therapy.' Who Is This Course For? Acupressure for Pain Management Part 1 course is designed for aspiring teachers looking to get into the teaching profession. The course will be a great fit for you if you are enthusiastic about learning the methods and teaching. This course is designed for anyone looking to land a teaching job or change teaching positions. All teachers would benefit from the curriculum, but it is intended for 4th-8th grade teachers who want easy to implement solutions that work for successful classroom and behaviour management. Teachers who really want to make a difference in the lives of their students. Requirements  This course requires no qualifications. Teaching prerequisites for the area you desire to teach in is extremely helpful but is not required. These requirements can also be fulfilled later or during the course. The Complete Guide To Getting A Teaching Job course is fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time, without any kind of limitation. Career Path You will be ready to enter the job market as a teacher after completing this course, you will be very well-equipped with the necessary knowledge and skills required to succeed as a teacher. All of our courses are CPD and IAO accredited, so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction Introduction FREE 00:01:00 About this Course FREE 00:01:00 Requirements 00:01:00 What is Acupressure? What is Acupressure? 00:02:00 How to Apply Pressure to Acupressure Points 00:02:00 Self Acupressure 00:01:00 Key Points to Remember 00:01:00 What are Meridians? What are Meridians? 00:02:00 The Role of the Meridians 00:02:00 The Meridian Clock 00:02:00 Key Points to Remember 00:01:00 Essentials Before Getting Started 00:01:00 Acupressure Treatment For Headaches Acupressure Treatment for Headaches Coverpage 00:01:00 Headaches 00:01:00 Types of Headaches 00:01:00 Why Headaches Hurt? 00:01:00 Acupressure Treatment for Headaches 00:02:00 Acupressure Treatment For Headaches Continued 00:02:00 Acupressure Treatment For TMJ/TMD - Temporomandibular Joint/Disorders Acupressure Treatment For TMJ/TMD - Temporomandibular Joint/Disorders Coverpage 00:01:00 What is the Temporomandibular Joint? 00:01:00 Temporomandibular Joint Disorders TMJ/TMD 00:01:00 Symptoms associated with TMJ/TMD 00:02:00 Acupressure Treatment For TMJ/TMD - Temporomandibular Joint/Disorders 00:02:00 Section 6: Acupressure Treatment For Neck & Shoulder Pain Acupressure Treatment for Neck & Shoulder Pain Coverpage 00:01:00 Neck Pain 00:01:00 Symptoms of Neck Pain 00:01:00 Shoulder Pain 00:01:00 Symptoms of Shoulder Pain 00:01:00 Acupressure Treatment For Neck & Shoulder Pain 00:02:00 Section 7: Acupressure Treatment For Elbow Pain Acupressure Treatment for Elbow Pain Coverpage 00:01:00 Elbow Pain 00:01:00 Symptoms of Elbow Pain 00:01:00 Acupressure Treatment for Elbow Pain 00:02:00 Section 8: Acupressure Treatment For Wrist & Hand Pain Acupressure Treatment For Wrist & Hand Pain Coverpage 00:01:00 Wrist & Hand Pain 00:01:00 Symptoms of Wrist & Hand Pain 00:01:00 Acupressure Treatment For Wrist & Hand Pain 00:02:00 Section 9: Bonus Material - Downloads Bonus Material - Downloads 00:01:00 Resources Resources - Acupressure for Pain Management Part 1 00:00:00

This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Increase their effectiveness through proper preparation Construct attention-grabbing opening statements Help potential clients feel comfortable agreeing to a meeting Develop tactics for responding to difficult excuses and objections Stress the benefits of a face-to-face consultation Develop and enhance their questioning and listening skills Prevent customers cancelling booked appointments 1 Introduction to appointment setting Key trends that have changed the way people buy today - and will buy tomorrow Why many sales people avoid picking up the phone The difference that makes a difference - what makes a good appointment-maker? 2 Before you pick up the telephone It all starts with a plan... Who and what to focus our attention How much research should we undertake and why? Setting primary and secondary objectives 3 Making your approach Key considerations Every call is an opportunity - creating a positive mind-set Using a structured approach Using partnership language 4 Gaining an insight into the customer's needs How to quickly 'tune in' to your customers, so that you can serve them more easily Developing speech patterns that put customers at their ease Using effective questioning and listening skills Finding and building pain points 5 Dealing with excuses and objections Pre-empting potential excuses Developing techniques for responding to client objections Keeping the door open for future contact 6 Securing the appointment Selling the benefits of a consultancy meeting Techniques for avoiding cancelled appointments Gaining commitment 7 Action plans Course summary and presentation of action plans

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Do you have an urge for transforming your singing skills and learn the psychology behind it? Are you inspired in learning more about the Psychology of Singing? Or would you like to get into the Music Industry through learning the Psychology of Singing? If yes, then the Diploma in Singing Psychology is perfect for you! Description: A portion of the best associations amongst singing and joy are more mental than physical. They're harder to quantify, yet similarly as critical. Vocalists need to focus on their music and procedure all through the singing procedure, and it's difficult to stress over things like work or cash or family issues when you're effectively focusing on something else so they have a tendency to have a worked in calm and relax zone. Learning singing psychology is additionally some portion of the procedure, like adapting new tunes, new harmonies, and new techniques for keeping rhythm. Learning has for quite some time been known to keep brains dynamic and battle off despondency, particularly in more seasoned individuals. Although we still ask why we sing in a particular style or pattern and some acknowledge that the fixation and proper breathing can occur in a recording studio, or in the security of your own home. In this course, you will be able to learn the factors that affect our singing abilities and skills. Whether you already have understood or have never grabbed learn about singing or psychology, this Diploma in Singing Psychology will still be helpful for you as long as you are passionate in this area. Moreover, this is your opportunity to consolidate your creativeness with recently learned specialised aptitudes to figure out how to create in vogue pieces of clothing for each event. We can help you make your own particular uncommon piece of clothing all the way, made to fit you. Who is the course for? Professionals who have an experience in Psychology or Singing. Individuals who have an interest in learning the Psychology of Singing. Entry Requirement: This course is available to all learners, of all academic backgrounds. However, although an education and experience in music and psychology is an advantage Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Singing Psychology will be helpful to music companies, professionals, and beginners who want to learn about the Psychology of Singing. Musicians Music Psychologists Music Therapists Psychologists And Many More! Diploma in Singing Psychology TONE-PRODUCTION AND VOICE CULTURE 03:00:00 BREATHING AND BREATH-CONTROL 02:00:00 REGISTERS AND LARYNGEAL ACTION 03:00:00 RESONANCE 02:00:00 EMPIRICAL MATERIALS OF MODERN METHODS 02:00:00 A GENERAL VIEW OF MODERN VOICE CULTURE 02:00:00 MECHANICAL VOCAL MANAGEMENT AS THE BASIS OF VOICE CULTURE 01:00:00 THE FALLACY OF THE DOCTRINE OF BREATH-CONTROL 01:00:00 THE FALLACIES OF FORWARD EMISSION, CHEST RESONANCE, AND NASAL RESONANCE 01:00:00 THE FUTILITY OF THE MATERIALS OF MODERN METHODS 01:00:00 THE ERROR OF THE THEORY OF MECHANICAL VOCAL MANAGEMENT 02:00:00 THE MEANS OF EMPIRICAL OBSERVATION OF THE VOICE 02:00:00 SYMPATHETIC SENSATIONS OF VOCAL TONE 02:00:00 EMPIRICAL KNOWLEDGE IN MODERN VOICE CULTURE 02:00:00 THE TRADITIONAL PRECEPTS OF THE OLD ITALIAN SCHOOL 02:00:00 SCIENTIFIC KNOWLEDGE OF THE VOICE 03:00:00 THE CORRECT VOCAL ACTION 02:00:00 THROAT STIFFNESS AND INCORRECT SINGING 02:00:00 THE TRUE MEANING OF VOCAL TRAINING 02:00:00 THE MATERIALS OF RATIONAL INSTRUCTION IN SINGING 03:00:00 THE OLD ITALIAN METHOD 02:00:00 THE DISAPPEARANCE OF THE OLD ITALIAN METHOD AND THE DEVELOPMENT OF MECHANICAL INSTRUCTION 03:00:00 OUTLINES OF A PRACTICAL METHOD OF VOICE CULTURE 01:00:00 Mock Exam Mock Exam- Diploma in Singing Psychology 00:20:00 Final Exam Final Exam- Diploma in Singing Psychology 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: The Office Admin and Legal Secretary Diploma course teaches you the techniques and skills for managing an Office as Office Admin or managing the role of a legal secretary. You will learn administration management skills, organisational skills and essential office management skills. The course also covers the skills required for a legal secretary such as fundamental concepts of the legal office, billing, preparing legal documents, contracts, torts, real estate, family law, business law, telephone etiquette, meeting management and minute management and more Who is the course for? This course is ideal for those wanting to improve their base skills in office administrative tasks This course would be ideal people who want to start working as a receptionist, office administrator, office manager, administration assistant or secretary Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Office Admin and Legal Secretary Diploma is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Administrator support staff Administrative assistant Office managers Receptionist Office administrator Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Office Management Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:30:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:15:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 Other Secretarial Roles and Responsibilities Working with Your Manager 01:00:00 Administrative Soft Skills 01:00:00 Effective Time Management 01:00:00 Tools of the Trade 01:00:00 Being an Effective Gatekeeper 00:15:00 Organizational Skills 00:15:00 Confidentiality Guidelines 00:15:00 Special Tasks 00:15:00 Legal Office Administration Ethical Considerations 00:10:00 The Basics 00:04:00 Client Relations 00:05:00 Dealing With Mail 00:05:00 File Management 00:03:00 Use Of Technology 00:06:00 Skills that Every Legal Secretary Should Have 00:06:00 What is Litigation 00:04:00 Delivery of Documents 00:04:00 Motions Prior to and During Trial 00:07:00 The Basics 00:04:00 The Essential Elements 00:03:00 Remedies for Breach of Contract 00:04:00 Customer Service Role Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Telephone Etiquette Aspects of Phone Etiquette 01:00:00 Using Proper Phone Language 01:00:00 Eliminate Phone Distractions 01:00:00 Inbound Calls 01:00:00 Outbound Calls 01:00:00 Handling Rude or Angry Callers 01:00:00 Handling Interoffice Calls 01:00:00 Methods of Training Employees 01:00:00 Correcting Poor Telephone Etiquette 01:00:00 Organizing Work Using MS Word Opening 01:00:00 Working with the Interface 01:00:00 Your First Document 01:00:00 Basic Editing Tasks 01:00:00 Basic Formatting Tasks 01:00:00 Formatting Paragraphs 00:01:00 Advanced Formatting Tasks 01:00:00 Working with Styles 01:00:00 Formatting the Page 01:00:00 Sharing Your Document 01:00:00 Proof Reading Introduction to Proofreading 00:15:00 What does a Proofreader do? 00:15:00 Proofreading 00:15:00 Proofreading Symbols 00:15:00 Proofreading on Paper & Screen 00:15:00 Strategies to Check for Specific Errors 00:15:00 Editing & Proofreading Strategies 00:15:00 Proofreading an Essay 00:15:00 Mock Exam Mock Exam- Office Admin and Legal Secretary Diploma 00:30:00 Final Exam Final Exam- Office Admin and Legal Secretary Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

The Customer Service course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Customer Service course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Course Content Customer Service WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00 Assignment Assignment - Customer Service 6 days, 3 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Description: Family support workers are social services professionals who provide assistance and guidance to children and families in need. They

Mind the Generation gap at your workplace We're now facing a workplace where in theory, many employers could have employees ranging from 18 to 80 in the workplace. It is very important to address the generation difference in order to maintain a healthy work environment. So manage your employee with this instructive course. One of the most common management challenges involves how to effectively manage all kinds of different people, not just people who look and think as we do. In a multi-generational workforce, there is potential for negative stereotyping. Older workers may perceive millennials as entitled, tech-obsessed or too eager to challenge norms while millennial employees could see previous generations as being 'stuck in their ways' and difficult to train. Organizations need to take steps to ensure managers overcome their unconscious bias. So learn how to do so in this Employee management course. Learn about the uniqueness of different generations and develop action plans on working with millennials and learn from retrospection. Course Highlights Employee Management: Generation Difference is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Employee Management: Generation Difference into 26 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 23 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Employee Management: Generation Difference Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Employee Management: Generation Difference is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Employee Management: Generation Difference is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Millennial Onboarding Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Millennials and Onboarding 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Engaging the Millennial Employee 01:00:00 Module Seven - Following Up With the Millennial Employee 01:00:00 Module Eight - Setting Expectations with the Millennial Employee 01:00:00 Module Nine - Mentoring the Millennial 01:00:00 Module Ten - Assigning Work to the Millennial Employe 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Accredited Employee Management Skills Training: Millennial Onboarding- Activities 00:00:00 Bridging Generation Gap Module One - Getting Started 01:00:00 Module Two - History 00:30:00 Module Three - Traditionalist 01:00:00 Module Four - Baby Boomers 01:00:00 Module Five - Generation X 01:00:00 Module Six - Generation Y 01:00:00 Module Seven - Differentiations Between 01:00:00 Module Eight - Finding Common Ground 01:00:00 Module Nine - Conflict Management (I) 01:00:00 Module Ten - Conflict Management (II) 01:00:00 Module Eleven - The Power of 4 00:30:00 Module Twelve - Wrapping Up 01:00:00 People Management at Workplace: Bridging the Generation Gap- Activities 00:00:00 Mock Exam Mock Exam- Employee Management: Generation Difference 00:30:00 Final Exam Final Exam- Employee Management: Generation Difference 00:30:00