If guessing was a business strategy, most brands would be out of business. That’s where market research comes in — and this course shows you how it's done using case studies that add more insight than a pile of charts ever could. You’ll explore the purpose, process, and planning behind proper market research, guided by examples that show exactly what works, what doesn’t, and what was probably a bad idea to begin with. The course is designed for those who want to understand how real decisions are made through structured research methods — from gathering data to interpreting consumer behaviour. There’s no need for clipboards or street interviews here; it’s all online and built to help you connect the dots between strategy and customer insight. With engaging material, clear explanations, and a touch of dry wit, this isn’t just another dull data course — it’s an inside look at how smart research can steer smarter thinking. Learning Outcomes: Develop an understanding of the principles and practices of market research Learn to conduct effective PESTLE and SWOT analysis Develop analytical skills for conducting market analysis and segmentation Learn to evaluate market potential and consumer needs Be able to create comprehensive market research reports The "Learn with Case Study - Market Research" course is designed to provide a comprehensive understanding of the principles and practices that underpin successful market research. Through engaging case studies and informative modules, learners will gain insights into the basics of market research, advanced techniques for conducting PESTLE and SWOT analysis, effective strategies for assessing consumer needs and preferences, and methods for evaluating market potential and determining the best course of action. By the end of the course, learners will be equipped with the knowledge and skills to create comprehensive market research reports that drive business growth and success. Whether you're an entrepreneur looking to launch a new product or a seasoned marketing professional seeking to enhance your research skills, this course is a must-have for anyone interested in the world of marketing. â±â± Learn with Case Study - Market Research Course Curriculum Section 01: Introduction Intro to Case Study 2 Section 02: Case Study Definition Company Overview Company Vision and Mission Statement IRIC Mileposts Company Product Portfolio Company Financial Performance Objective Key Observations Market Research Strategy Pre Market Research Ethos Geo Assessment Profile Market Research Audit PESTLE Analysis Market Analysis Market Segmentation Market Segmentation Continue SWOT Analysis Market REsearch Architecture Market Research Process Market Research Process Continue Report Structure and Course Contents Evaluation and Course Correction Objective Realization and Impact Analysis How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Entrepreneurs looking to launch a new product Marketing professionals seeking to enhance their research skills Business students interested in the field of marketing Sales professionals interested in market research Anyone interested in gaining a comprehensive understanding of market research Career path Market Research Analyst: £20,000 - £40,000 per year Marketing Manager: £30,000 - £80,000 per year Sales Manager: £25,000 - £70,000 per year Product Manager: £30,000 - £75,000 per year Business Development Manager: £25,000 - £70,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.
If you've ever wondered how websites come to life in your browser, this Front End Web Development Training is your ideal introduction. Whether you're new to coding or brushing up on your knowledge, this course walks you through the essential languages of the web—HTML, CSS, and JavaScript—with clarity, structure, and a touch of digital charm. You’ll gain insight into how websites are built, styled, and made interactive, all from the comfort of your own screen. Built with beginners in mind but welcoming to all curious minds, the course breaks down web development into manageable, engaging sections. It’s tailored to help you understand the building blocks of the internet without overwhelming jargon or confusing detours. From creating simple layouts to adding life with animations and scripts, each module nudges you further into the world of modern web design. If your goal is to confidently understand what goes into building a page, this training might just become your favourite browser tab. Learning Outcomes: Understanding of the complete front-end development process Knowledge of cascading style sheets and transitions Ability to work with advanced JavaScript features Familiarity with JQuery and selectors Understanding of Bootstrap and grid system for responsive design The Front End Web Development Training for Everyone is a comprehensive course designed to provide individuals with the skills and knowledge needed to develop professional front-end websites. This course covers a range of topics, including cascading style sheets, advanced JavaScript, JQuery, Bootstrap, and grid system. Participants will also learn how to create portfolio pages and other interactive designs. This course is suitable for anyone who wants to learn front-end web development, including beginners and professionals who want to expand their skills. With this course, participants will gain a solid foundation in front-end development and be able to build responsive websites that are accessible across various devices. Front End Web Development Training for Everyone Course Curriculum Section 01: Complete Front-End Development Journey Section 02: Cascading style sheets Section 03: Transitions and Data Types Section 04: Advanced JavaScript and Its Features Section 05: JQuery and Selectors Section 06: Bootstrap and Grid System Section 07: Creating Portfolio Page How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who want to learn the basics of front-end web development and enhance their knowledge and skills Professionals who are looking to switch their careers to front-end web development Business owners who want to develop their own website or manage their existing website Freelancers who want to offer front-end web development services to their clients Students who want to learn front-end web development as a part of their curriculum or as a hobby. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Front-end Developer: £20,000 - £60,000 UI/UX Designer: £22,000 - £70,000 Web Designer: £18,000 - £50,000 Web Developer: £22,000 - £70,000 Full Stack Developer: £30,000 - £90,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.
Building websites isn't just for tech wizards in dark rooms with twelve monitors and too much coffee. This course opens the door to front end web development with a clear, approachable focus on HTML, CSS, and JavaScript — the trio responsible for everything from buttons that behave to layouts that don’t fall apart. Whether you're curious about code or just tired of wondering how websites actually work, this course offers a straightforward guide without the confusing lingo. Delivered entirely online, the content is designed to help you understand how modern web pages are built and how elements fit together across devices and browsers. You'll explore structure, styling, and interactivity in bite-sized lessons that get to the point without dressing it up in unnecessary fluff. It’s front end training made for everyone — with no dramatic sales pitch, just the solid basics, explained clearly, with a healthy dose of digital common sense. â±â± Front End Web Development Training for Everyone Course Curriculum Section 01: Complete Front-End Development Journey Section 02: Cascading style sheets Section 03: Transitions and Data Types Section 04: Advanced JavaScript and Its Features Section 05: JQuery and Selectors Section 06: Bootstrap and Grid System Section 07: Creating Portfolio Page How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who want to learn the basics of front-end web development and enhance their knowledge and skills Professionals who are looking to switch their careers to front-end web development Business owners who want to develop their own website or manage their existing website Freelancers who want to offer front-end web development services to their clients Students who want to learn front-end web development as a part of their curriculum or as a hobby. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Front-end Developer: £20,000 - £60,000 UI/UX Designer: £22,000 - £70,000 Web Designer: £18,000 - £50,000 Web Developer: £22,000 - £70,000 Full Stack Developer: £30,000 - £90,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.
Market research is the compass that guides successful businesses through the ever-changing landscape of consumer preferences and market trends. This course invites you to delve into the art and science of gathering, analysing, and interpreting data to make informed decisions that matter. By focusing on case studies, it offers a clear window into how market research shapes strategies across various industries — all from the comfort of your own space, with no need to attend in person. Designed for those who appreciate a sharp, practical approach, the course blends theory with real examples, helping you understand how data insights translate into meaningful outcomes. Whether you're an aspiring analyst or a professional seeking to sharpen your acumen, this course will enhance your ability to spot opportunities and avoid costly mistakes — all while keeping the tone light, professional, and refreshingly straightforward. Learning Outcomes: Develop an understanding of the principles and practices of market research Learn to conduct effective PESTLE and SWOT analysis Develop analytical skills for conducting market analysis and segmentation Learn to evaluate market potential and consumer needs Be able to create comprehensive market research reports The "Learn with Case Study - Market Research" course is designed to provide a comprehensive understanding of the principles and practices that underpin successful market research. Through engaging case studies and informative modules, learners will gain insights into the basics of market research, advanced techniques for conducting PESTLE and SWOT analysis, effective strategies for assessing consumer needs and preferences, and methods for evaluating market potential and determining the best course of action. By the end of the course, learners will be equipped with the knowledge and skills to create comprehensive market research reports that drive business growth and success. Whether you're an entrepreneur looking to launch a new product or a seasoned marketing professional seeking to enhance your research skills, this course is a must-have for anyone interested in the world of marketing. Learn with Case Study - Market Research Course Curriculum Section 01: Introduction Intro to Case Study 2 Section 02: Case Study Definition Company Overview Company Vision and Mission Statement IRIC Mileposts Company Product Portfolio Company Financial Performance Objective Key Observations Market Research Strategy Pre Market Research Ethos Geo Assessment Profile Market Research Audit PESTLE Analysis Market Analysis Market Segmentation Market Segmentation Continue SWOT Analysis Market REsearch Architecture Market Research Process Market Research Process Continue Report Structure and Course Contents Evaluation and Course Correction Objective Realization and Impact Analysis How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Entrepreneurs looking to launch a new product Marketing professionals seeking to enhance their research skills Business students interested in the field of marketing Sales professionals interested in market research Anyone interested in gaining a comprehensive understanding of market research Career path Market Research Analyst: £20,000 - £40,000 per year Marketing Manager: £30,000 - £80,000 per year Sales Manager: £25,000 - £70,000 per year Product Manager: £30,000 - £75,000 per year Business Development Manager: £25,000 - £70,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.
Social Media Influencer Course Overview This course is designed to provide learners with a comprehensive understanding of the role of a social media influencer and how to leverage social media platforms to create a successful online presence. It covers the various types of content influencers can produce, strategies to build and grow an audience, and effective techniques for monetising that audience. Learners will gain valuable insights into understanding consumer behaviour, optimising social media profiles, and establishing their niche market. By the end of the course, participants will be equipped with the knowledge and skills necessary to launch their own influencer career or enhance their current social media strategy. Course Description In this course, learners will delve into the essential aspects of becoming a successful social media influencer. Topics covered include understanding how influencers impact consumer buying habits, the types of content that engage audiences, and strategies for identifying and reaching target audiences. Learners will also explore the importance of authenticity in building trust with followers, creating content that adds value, and establishing a niche market to stand out. The course also covers how to optimise social media platforms for maximum engagement and success. Upon completion, participants will have developed the skills to cultivate a strong personal brand and grow a dedicated following across various social media platforms. Social Media Influencer Curriculum Module 01: Introduction Module 02: Social Media Influencer Influence on Consumer Buying Habits Module 03: Types of Content to Post on a Consistent Basis Module 04: Ways to Find Your Target Audience Module 05: Be Authentic Module 06: Create Relevant, Valuable Content Module 07: Establish Your Niche Market Module 08: Optimise Your Social Media Platform Module 09: Conclusion (See full curriculum) Who is this course for? Individuals seeking to build a personal brand on social media. Professionals aiming to develop influencer marketing strategies. Beginners with an interest in social media and digital marketing. Entrepreneurs looking to use social media to promote their business. Career Path Social Media Influencer Content Creator Social Media Manager Digital Marketing Specialist Influencer Marketing Consultant Brand Strategist
Medication Administration: Medication Administration Would you like to work as a medication administrator? Then you must get training on general drug administration and safety, which is possible with our medication administration: medication administration course. In this medication administration: medication administration course, you will learn the seven rights of medication administration: medication administration. How to calculate doges, and read drug labels, forms and methods are included in our medication administration: medication administration course. Also, this medication administration: medication administration course covers the kinds, forms, and methods of pharmaceutical delivery. Moreover, this medication administration: medication administration course explains drug storage, disposal and side effects. Through this medication administration: medication administration course, you will learn reporting, documentation, record keeping, and adverse drug responses. Participate in our medication administration: medication administration course to safeguard your professional readiness for medication administration. Special Offers of this Medication Administration: Medication Administration Course This Medication Administration: Medication Administration Course includes a FREE PDF Certificate. Lifetime access to this Medication Administration: Medication Administration Course Instant access to this Medication Administration: Medication Administration Course Get FREE Tutor Support to this Medication Administration: Medication Administration Course Medication Administration: Medication Administration Enhance your expertise with our Medication Administration: Medication Administration course. In this Medication Administration: Medication Administration course, you will master the seven rights of medication administration, learn to calculate dosages, and read drug labels. Our Medication Administration: Medication Administration course includes forms and methods of pharmaceutical delivery, ensuring comprehensive knowledge. You'll also cover drug storage, disposal, and side effects in this Medication Administration: Medication Administration course. Moreover, this Medication Administration: Medication Administration course explains critical aspects like reporting, documentation, record-keeping, and managing adverse drug reactions. Join our Medication Administration: Medication Administration course today to gain essential skills for safe and effective medication management in any healthcare setting. Who is this course for? Medication Administration: Medication Administration Healthcare professionals, carers, and support personnel who are in charge of properly and efficiently dispensing drugs are the target audience for this medication administration course. Requirements Medication Administration: Medication Administration To enrol in this Medication Administration Course, students must fulfil the following requirements. To join in our Medication Administration Course, you must have a strong command of the English language. To successfully complete our Medication Administration: Medication Administration Course, you must be vivacious and self driven. To complete our Medication Administration: Medication Administration Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Medication Administration: Medication Administration Course. Career path Medication Administration: Medication Administration Your employment prospects in this field will be aided by this medication administration course.
Advanced Business Plan - Become an Entrepreneur Course Overview This Advanced Business Plan course equips aspiring entrepreneurs with the essential knowledge and skills to develop a comprehensive and effective business plan. Covering every critical aspect from goal setting to identifying your target audience, the course provides learners with strategic insights that enhance long-term business success. Participants will learn how to articulate clear objectives, outline core business elements, and understand the purpose and benefits of a well-crafted business plan. By the end of the course, learners will be confident in preparing a detailed and persuasive business plan that supports both short- and long-term growth, helping them lay a strong foundation for launching or scaling their entrepreneurial ventures. Course Description Delving deeper into the fundamentals of business planning, this course guides learners through the structure, content, and strategic considerations of creating a robust business plan. Topics include defining clear goals, understanding the reasons behind business plans, and recognising key components necessary for success. It also emphasises the importance of tailoring the plan to its intended audience and evaluating essential factors before commencing the planning process. Learners will develop analytical skills for assessing business viability and will be equipped to communicate their vision effectively to potential investors or stakeholders. The course adopts a structured, professional approach, preparing participants to create plans that are both comprehensive and adaptable to evolving business needs. Advanced Business Plan - Become an Entrepreneur Curriculum Module 01: Introduction Module 02: Business Plan for Entrepreneurs Achieve Your Long- and Short-Term Goals Module 03: How a Business Plan Can Help with Long Term Success Module 04: Reasons You Need a Business Plan Module 05: The Elements of a Business Plan Module 06: The Purpose of a Business Plan Module 07: Things to Consider Before Starting a Business Plan Module 08: Who Are You Writing the Business Plan For Module 09: Conclusion (See full curriculum) Who is this course for? Individuals seeking to launch and grow their own business ventures. Professionals aiming to enhance their entrepreneurial and strategic planning skills. Beginners with an interest in entrepreneurship and business management. Anyone preparing to attract investment or partnerships through effective business planning. Career Path Entrepreneur / Business Owner Business Development Manager Startup Consultant Strategic Planner Small Business Advisor
Floristry: Floristry Online Course Do you want to engage in a fascinating floral journey? You may improve your skills in the nuances of this intriguing area of floristry by taking our full Floristry: Floristry course. You will get crucial knowledge about floral concepts and techniques through this floral design curriculum. Giving students a firm understanding of floral methods is the main objective of this floral design course. Once this Floristry: Floristry course is over, you will have the ability to use them in a range of scenarios. The Floristry: Floristry course includes lessons in marketing, customer service, floral design, and flower arrangements. During this floral design course, you will learn how to create wreaths, bouquets, and funeral flowers. Participate in our Floristry: Floristry course to explore the endless career opportunities and learn about the intriguing field of floral design! Main Course: Floristry Course Free Courses included with Floristry: Floristry Course: Along with the Floristry Course, you will get free Garden Design and landscaping Along with the Floristry Course, you will get free Level 2 Certificate in Understanding Climate Change and Environmental Awareness Special Offers of this Floristry: Floristry Course: This Floristry: Floristry Course includes a FREE PDF Certificate. Lifetime access to this Floristry: Floristry Course Instant access to this Floristry: Floristry Course 24/7 Support Available to this Floristry: Floristry Course [ Note: Free PDF certificate as soon as completing the Floristry: Floristry Course] Floristry: Floristry Online Course This Floristry: Floristry programme will provide you with essential insights into Floristry ideas and practises. The major goal of this Floristry: Floristry course is to provide learners with a solid grasp of Floristry techniques. You will be able to apply them in a variety of situations after completing this Floristry: Floristry course. Marketing, customer service, floral design, and flower arrangements are lesson parts of the Floristry: Floristry course. You will learn how to produce funeral flowers, wreaths, and bouquets in this Floristry: Floristry course. Who is this course for? Floristry: Floristry Online Course A wide range of persons who wish to advance their knowledge and skills in floristry are the target audience for the floristry course. Requirements Mastering Psychology Diploma Course Online To enrol in this Floristry: Floristry Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Floristry: Floristry Course. Be energetic and self-motivated to complete our Floristry: Floristry Course. Basic computer Skill is required to complete our Floristry: Floristry Course. If you want to enrol in our Floristry: Floristry Course, you must be at least 15 years old. Career path Floristry: Floristry Course Online The course on floristry is designed for a broad range of individuals who wish to advance their skills and understanding in the field.
Branding Your Business Course Overview This comprehensive course on "Branding Your Business" delves into the essential components of creating a strong brand identity and effectively communicating it to your target audience. Throughout the course, learners will explore the importance of understanding customer perception, defining a brand’s core values, and developing a unique voice in a competitive market. By covering topics such as logo design, competition analysis, and media strategies, this course equips individuals with the knowledge needed to shape their brand's presence and make a lasting impression. Learners will leave with a clear understanding of how to differentiate their business and position themselves for success in the market. Course Description "Branding Your Business" offers an in-depth exploration of the strategies and techniques required to develop a compelling brand identity. The course covers critical areas such as audience analysis, logo development, and building recognition both internally and externally. Learners will be introduced to the nuances of branding, including how competition impacts brand positioning, the role of media, and how to create a competitive edge. The modules also touch on practical aspects of crafting an identity that resonates with the target market and utilises different channels to maximise brand awareness. By the end of the course, participants will have the ability to design a cohesive branding strategy that aligns with their business objectives and resonates with their audience. Branding Your Business Curriculum Module 01: Introduction to Branding Module 02: Let’s Talk About the Basics Module 03: Knowing the Audience Well Will Work for You in the Long Run Module 04: Logos: Yes/No, Why/Why Not Module 05: Building Outward Recognition Comes from Within Your Company Module 06: What Does the Competition Have to Do with Branding? Module 07: Now We Can Start Working on Building Your Brand Module 08: Branding Your Identity Module 09: Media: Friend or Foe Module 10: Creating a Competitive Edge Module 11: Conclusion Drawn (See full curriculum) Who is this course for? Individuals seeking to enhance their business branding knowledge. Professionals aiming to improve brand visibility and marketing strategies. Beginners with an interest in business development and marketing. Entrepreneurs looking to establish a distinct brand identity for their business. Career Path Brand Manager Marketing Specialist Business Consultant Digital Marketing Strategist Entrepreneur/Startup Owner
Dive into the dynamic world of marketing with the Marketing Management Insights Course, designed to sharpen your understanding of essential marketing principles and strategies. This course carefully guides you through the entire marketing landscape — from the fundamentals of marketing to advanced concepts like strategic marketing, market segmentation, and consumer behaviour. Explore how to analyse the marketing environment effectively and develop product and branding strategies that resonate with your target audience. With modules on pricing, marketing channels, and the product life cycle, you’ll gain a clear grasp of how to position products for maximum impact. Beyond theory, this course delves into the nuances of integrated marketing communications, advertising, sales promotion, and the growing influence of direct and digital marketing. Whether you’re interested in personal selling or public relations, the course offers a thorough overview of each area, equipping you with the knowledge to navigate today’s competitive marketplace. Ideal for professionals aiming to refine their marketing acumen or business owners seeking effective promotional strategies, this course provides the insights needed to make informed decisions and drive business success through smart marketing. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Basics of Marketing Module 02: The Marketing Process Module 03: Strategic Marketing Module 04: Marketing Environment Module 05: Market Segmentations Module 06: Consumer Buying Behaviour Module 07: Business Markets and Buying Behaviour Module 08: Marketing Research Module 09: Product Strategy Module 10: Branding Strategy Module 11: Product Life Cycle Module 12: Pricing Strategy Module 13: Marketing Channels Module 14: Integrated Marketing Communications Module 15: Advertising and Sales Promotion Module 16: Personal Selling and Public Relations Module 17: Direct and Digital Marketing Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Marketing Management Insights training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Marketing Management Insights training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included