Project Leadership Skills (Virtual) To be effective within an organization, project managers need to have a wide variety of skills and abilities. Included among these are: creating and executing on a vision; motivating others; influencing without authority; networking; communicating up, down and laterally; negotiating; managing stakeholders; and managing conflict. This highly interactive workshop focuses on building the soft skills that are critical to leading a team and creating sustainable business change. Participants will gain insight into the social science as well as the brain science behind motivating and empowering others. They will learn and experiment with a variety of influencing strategies and tactics. Working in pairs as well as small groups, they will collaborate with others to brainstorm, share experiences, and apply concepts to everyday challenges. Participants will also discover their personal communication preferences, strengths, and blind spots and will gain insight into how best to communicate with others they find 'difficult.' They will gain insight into managing the people side of change, learning strategies for dealing with each step in the process. Hands-on negotiation and conflict management activities enhance the theoretical learning, grounding it in real life and making it actionable. Interweaving role play with experiential learning and group activities, this course will help participants refine a skill set that is invaluable to their organization, and one that transfers easily across their professional and personal lives. What you will Learn At the end of this course, you will be able to: Explain the importance of vision in driving motivation and engagement Apply science-based research to better motivate those around you Strategically leverage both personal and positional power to achieve positive project results Determine influencing and networking strategies needed for personal growth Identify ways to problem solve communication challenges when others have different personality styles Connect stakeholder expectations to project success criteria Assess key stakeholders across various dimensions of complexity Apply the four rules of principled negotiation to a real-life conflict situation Recognize key aspects of a physiological response to conflict Utilize selected tools and techniques to 'defuse' an emotional situation Leverage various strategies and tactics to successfully deal with ambiguity at work Getting Started / Foundation Concepts Introductions Course structure, goals, and objectives Beginning a personal action plan Managing Vision and Purpose / Motivating Others Communicating and aligning around vision Tying the present to the future The importance of purpose The art and science of motivation Networking and Influencing Positive politics and project success Types of power within organizations Power and influence Networking best practices Communication The medium and the message Personality and communication styles Communication challenges Stakeholder Management and Negotiation Identifying stakeholders Analyzing stakeholders Negotiation basics Principled negotiation Conflict Management Dynamics of conflict The anatomy of conflict Conflict management approaches and tools Dealing with ambiguity
Scrum Master Workshop: In-House Training: Virtual In-House Training A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions. What you will Learn You'll learn how to: Comprehend the Agile Manifesto and mindset Explain the fundamental principles of Scrum Guide the Scrum team in their responsibilities Write requirements in the form of user stories Define Ready and Done Estimate using planning poker and prioritize using MoSCoW Facilitate the team through the 5 Sprint events Fulfill the role of Scrum Master in a Scrum project Create Information Radiators to enable transparency Define the structure of the retrospective Foundation Concepts Agile History, Values, and Mindset Introduction to Scrum Scrum events Scrum artifacts Scrum Roles and Responsibilities Product Owner responsibilities Scrum Master responsibilities The Team responsibilities Cross-functional Teams Building Effective Teams The Product Backlog and User Stories The Product Backlog User Stories Definition of Done Backlog grooming Estimating User Stories Story points, planning poker Prioritizing User Stories The Sprint Team capacity and velocity The Sprint Planning Meeting The Sprint Backlog The Sprint Learning to self-manage, self-organize, self-improve Sprint Review and Retrospective Project Progress and Completion The Daily Scrum The Task Board and The Burndown Chart Information Radiators Closing a Scrum Project Summary and Next Steps Review of course goals, objectives, and content
Creating inclusive career pathways for young people: Afternoon Cuppa Session Tuesday 30 September, 2pm - 3.30pm In partnership with GEM Join Kids in Museums and Group for Education in Museums (GEM) ahead of Novemberâs Discover Creative Careers Month, for an informal virtual briefing and discussion session about inclusive career pathways for young people in museums. The theme for Kids in Museums Takeover Day in 2025 is careers. Our research shows Takeover Day can support children and young people to learn about different jobs in museums and develop their skills for employment in the heritage sector and beyond. For heritage organisations, Takeover Day is a great opportunity to connect with different groups of children and young people, attract new audiences and pilot new ways of working. This session will include a case study from the National Army Museum about their first careers themed Takeover Day with a local primary school. Since 2023, GEM has been researching work experience, work placements and inclusive pathways for young people in the museum sector. Members of the GEM team will give an update about their research, and you can also hear from Boston Manor House, one of the organisations featured in the recent GEM Case Studies: Career Pathways in Museums. In this session, we will: Hear a case study from the National Army Museum about hosting their first careers themed Takeover Day in 2024. Learn more about research into inclusive career pathways for young people in museums from GEM. Hear a case study from Boston Manor House about the range of career-based opportunities they offer for local young people. Create informal opportunities for attendees to share their ideas for creating more inclusive career pathways in their organisations or examples of careers focused work they have already undertaken. Please bring along your own cuppa and snacks! Take a look at the full schedule. This event will be delivered virtually over one and a half hours.
Get Confident with Zoom! đ„đ» Join us for a series of hands-on 90-minute sessions designed to make online meetings and webinars stress-free. Each session focuses on a key featureâwhether itâs hosting like a pro, managing breakout rooms, or making the most of Zoomâs hidden toolsâso youâll leave with practical skills you can use straight away.
 In this training course, you will be acquainted with the various aspects of a QMS based on ISO 9001, such as the role of top management, risks and opportunities, quality policy, processes that shape product and service provision activities, requirements for performance evaluation, and the importance of continual improvement. After completing this course, you can sit for the exam and gain the "Certified ISO 9001 Foundation" credential. In holding this credential, you demonstrate that you have a general knowledge of ISO 9001 requirements for a QMS and enables you to be part of QMS implementation projects. About This Course  Learning objectives  Upon successful completion of this training course, the participants will be able to: Describe the quality management concepts, principles, and definitions Explain the main ISO 9001 requirements for a quality management system Identify potential actions and approaches that organizations can use to achieve conformity to ISO 9001  Educational approach  The training course is participant centered and contains: Lecture sessions are illustrated with graphics, examples, and discussions Interactions between participants by means of questions and suggestions Quizzes with similar structure to the exam Accreditation Prerequisites  There are no prerequisites to participate in this training course.  What's Included?  Certificate and examination fees are included in the price of the training course. Over 200 pages of instructional materials containing explanations, guidance, and practical examples. An attestation of course completion worth 14 CPD (Continuing Professional Development) credits will be issued. In case of exam failure, you can retake the exam within 12 months for free. Who Should Attend?  The ISO 9001 Foundations training course is intended for: Managers and consultants seeking knowledge about the basic concepts of quality management Professionals wishing to get acquainted with ISO 9001 requirements for a QMS Personnel responsible for maintaining and improving the quality of products and services of their organization Individuals wishing to pursue a career in quality management Assessment   Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 40 question, multiple choice type exam on Day 2 of the course. The overall passing score is 70%, to be achieved within the 60 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.  Provided by  This course is Accredited by NACS and Administered by the IECB
 ISO 37001 Foundation training enables you to learn the basic elements to implement and manage an Anti-bribery Management System (ABMS) as specified in ISO 37001. About This Course  During this training course, you will be able to understand the different modules of an ABMS, including ABMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.  After completing this course, you can sit for the exam and gain "Certified ISO 37001 Foundation' credential. An IECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.  Learning objectives  Understand the elements and operations of an Anti-bribery Management System and its principal processes Acknowledge the correlation between ISO 37001 and other standards and regulatory frameworks Understand the approaches, methods and techniques used for the implementation and management of an ABMS  Educational approach  Lecture sessions are illustrated with practical questions and examples Practical exercises include examples and discussions Practice tests are similar to the Certification Exam Prerequisites  There are no prerequisites for this course. What's Included?  Refreshments & Lunch (Classroom courses only) Course Slide Deck Official Study Guides The Exam fees Who Should Attend?  Individuals concerned about Anti-bribery Management Individuals seeking to gain knowledge about the main processes of Anti-bribery Management Systems (ABMS) Individuals interested to pursue a career in Anti-bribery Management Accreditation Assessment  The examination consists of 40 multiple choice questions stemming from the course materials. The exam should be completed within 60 minutes, with a 70% pass mark. Exam results are provided within 24 hours. Provided by  This course is accredited by NACS and Administered by the IECB
 In this training course, you will learn about the various aspects of a CMS, including the compliance policy, compliance culture, compliance risk assessment, operational controls, performance measurements, leadership and commitment, internal audit, management review, and continual improvement. After completing the training course, you can sit for the exam. If you successfully pass the exam, you can gain the 'Certified ISO 37301 Foundation' credential. By gaining this Credential, you can demonstrate that you have the necessary professional capabilities to be part of an ISO 37301 CMS implementation project About This Course  By participating in this training course, you will: Understand the basic compliance management concepts, definitions, and approaches Get acquainted with the ISO 37301 requirements for a compliance management system Develop a general understanding of how an organization can meet the requirements of ISO 37301  Course Agenda  Day 1: Introduction to compliance concepts, CMS, and clauses 4-6 of ISO 37301 Day 2: Clauses 7-10 of ISO 37301 and certification exam Assessment   Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 40 question, multiple choice type exam on Day 2 of the course. The overall passing score is 70%, to be achieved within the 60 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.  What's Included?  Certification fees are included in the exam price. Training material containing over 200 pages of information and practical examples will be given to each participant. An attestation of course completion worth 14 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course. In case participant(s) fail to pass the exam, they can retake the exam once for free within 12 months of the initial exam date. Prerequisites  There are no prerequisites to participate in this training course. Accreditation Provided by  This course is Accredited by NACS and Administered by the IECB.
A short course in Wellbeing Coaching for individuals who would like to develop coaching skills to support others in improving their wellbeing.
A practical programme for HR professionals who are keen to develop a coaching style of interaction either within their teams and/or with business stakeholders. Develop skills in taking a more engaging, non-directive approach to supporting your business and to encouraging a coaching style of communication in your organisation.