54083 Courses in Middlesbrough delivered Online

LOOKING FOR: YA, NA, ADULT FICTION Helen Lane has been an established agent for several years, formerly with the Booker Albert Agency before joining the Ki Agency. She has a BSc in Environmental Science from the University of East Anglia and a postgrad qualification in Acoustics. She lives in London with her family and the world’s naughtiest cocker spaniel. Helen represents (Adult) Fantasy, Sci Fi, Horror, Romance, Action & Adventure, and Thrillers. She also represents select YA Fantasy, Horror, and Sci Fi. Her tastes do run towards the dark and she is slightly obsessed with monster stories in general (especially if they have giant sharks or squids). And stories set in extreme environments such as the arctic, jungle, caves, ocean, and mountains. But she DOES NOT want to read about affairs or abuse in any genre. (Her husband likes her to add here that this is nothing to do with him, she just doesn’t like sad stories). Her favourite authors are Mira Grant, Greig Beck, James Rollins, Matthew Reilly, Darcy Coates, Andy Weir, Clive Cussler, R F Kuang, Patricia Briggs, and Kelley Armstrong. Her comfort movies are: Jaws, Outbreak, The Cave, Sanctum, Scream, Buffy, Grey's Anatomy, Charmed, Vampire Diaries. You can find her on: Bluesky: @helenlane.bsky.social Instagram: hflane_agenting Helen would like you to submit a covering letter, 1 page synopsis and first three chapters (Max 5,000 words) of your manuscript in a single word document. (In addition to the paid sessions, Helen is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Wednesday 25th June 2025

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

This highly interactive workshop will give your management team the skills and the tools necessary to understand relationships and behavioral styles of employees, improve performance and efficiency, and adopt solutions and strategies to increase your competitive edge. Optimised for tailored audiences Built for groups of 20+ Led by experienced and certified professionals Specialised to address issues around inclusivity and equity in all industries Program Details Peak Performance Part I: Observation, Assessment and Determination The final objective of this workshop is a full understanding of how managers can assess their employees for optimal behavioral team communication and assignments. Peak Performance Part II: High Efficiency Teams The final objective of this workshop is a full understanding of how managers can create High Efficiency teams taking into accounts skills and behaviors. Peak Performance Part III: Self-Learning Teams The Final objective of this workshop is KPIs agreed upon and commonly shared by employees and managers to allow employees to self-manage their learning and measure their progress monitored by managers. Investment Fee: £50,000 25 participants max per 12-week cohort TRAINING FORMAT : 12 - Week Cohorts Delivered in 1-hour sessions Virtually Facilitated Sessions Corporate Peak Performance Program One Pager

This highly interactive, tailored program will give your HR team the skills and tools necessary to understand why employees leave and how to stop attrition from happening at your organization. Participants Will Learn : Adaptive Solutions for Employee Retention Leadership as a Tool for Retention Fiercely Competitive: How to Attract the Best Talent Out There with DEI Program Details Digitally delivered Optimised for tailored audiences Built for groups of 20+ Led by experienced and certified professionals Delivered in bite-sized, 1- hour sessions Specialised to address issues around inclusivity and equity in the industry Investment Fee: £50,000 25 participants max per 12-week cohort TRAINING FORMAT : 12 - Week Cohorts Delivered in 1-hour sessions Virtually Facilitated Sessions Contents Module 1 : Why Employees Leave Module 2 : Top 3 Reasons and Solutions Module 3 : Leadership and Communication Module 4 : Adaptive Solutions Module 5 : Modern Leadership Theories and Practices Module 6 : Situational Leadership and Behavioral Style Management Module 7 : Characteristics of Optimal Leaders Module 8 : DEI, the Gender Gap, and Cultural Diversity Module 9 : DEI and Gender Gap Resolution as Strategic Advantages Module 10 : Supervisor and Management Solutions Module 11 : Mental Health Support, Meaningful Work, ad Career Advancement Module 12 : Work Flexibility and Remote Work Integrations Netwomen HR & DEI Program One Pager UK

Give women managers and employees the skills they need to climb the corporate ladder within your organisation. Optimised for tailored audiences Built for groups of 20+ Led by experienced and certified professionals Specialised to address issues around inclusivity and equity in all industries Program Details For Upper Management Teams: Strategies for Upward Mobility Module 1 – Theories and Realities: Female Leadership 15 Principles Module 2 – Communicating Clearly Module 3 – Management Revelations: Relationship vs. Task Management Module 4 – Set Your Path: Empowerment Techniques For Middle Management & Staff Teams Module 1 – What the Data Tells Us Module 2 – What Are Your Leadership Skills?: Personal Skill Inventory Module 3 – What Does Good Company Culture Look Like? Module 4 – Taking On Your Performance Investment Fee: £50,000 25 participants max per 12-week cohort TRAINING FORMAT : 12 - Week Cohorts Delivered in 1-hour sessions Virtually Facilitated Sessions Women in Leadership Program One Pager

Insightful leaders understand the importance of employee collaboration and a solid team ethos. Highly efficient and self-learning teams only achieve top performance when leaders and team members are aligned with regard to diversity, equity and inclusion. This is a highly interactive and tailored workshop with two tracks: Upper Management Track and Midde Management/Staff Track. Optimised for tailored audiences Built for groups of 20+ Led by experienced and certified professionals Specialised to address issues around inclusivity and equity in all industries Program Details For Upper Management Teams Module 1 – The Empowered Leader: 15 Characteristics Module 2 – Communication and Listening Skills Module 3 – Empowering and Respecting Employees Module 4 – (DEI) Principles for Full Cultural Inclusivity For Middle Management & Staff Teams Module 1 – Typical Struggles Module 2 – Support for Growth Module 3 – Get Inspired Module 4 – See What it Looks Like Investment Fee: £50,000 25 participants max per 12-week cohort TRAINING FORMAT : 16 - Week Cohorts Delivered in 1-hour sessions Virtually Facilitated Sessions Corporate DEI Program One Pager

This must-attend masterclass will provide a comprehensive understanding of all the key developments in the latest statutory and non-statutory guidance documents from a DSLs perspective, and how they relate to safeguarding provision in schools and colleges.

CPD Accredited, Interactive Short Course 2 - 4 hr sessions What is Attention Deficit Disorder? How can you best understand, and thus cope and help those affected? Course Contents: What is ADHD ADHD as part of the Autistic Spectrum How to help you cope if you have ADHD How to cope with children who have ADHD Great for teachers and TAs in schools, others who work with people who have ADHD, and of course, those with ADHD themselves Benefits of this Short Course: Boys are around 4 x as likely to have ADHD Worldwide, 5% of people have it - that is 1 out of every 20! The figure for this is estimated to be higher in the UK This means that every single classroom in the UK will have at least one child or young people with Attention Deficit Hyperactive Disorder Learn more about the condition and how you can help them cope and take part in 'normal' life.

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

Official BRCGS Professional 3-Day Fast Track program. Delivered online (Zoom) by a live BRCGS Approved Training Partner. Exam and Certificate fee included in the price.