18095 Courses in London delivered Online

In today’s fast-paced digital age, understanding IT basics isn’t just for techies — it’s for everyone. The IT Training for Dummies course offers a clear, no-nonsense introduction to essential information technology concepts, designed to build your confidence and knowledge step-by-step. Whether you’re completely new to the world of computers or simply looking to refresh your understanding, this course provides straightforward explanations without the jargon. From navigating operating systems to grasping the fundamentals of networks, software, and security, you’ll gain a solid foundation that will make technology less intimidating and more accessible. Crafted with simplicity and clarity in mind, this course ensures that learning IT is an engaging experience rather than a daunting one. The content is structured to keep you focused, curious, and entertained — yes, IT can have a sense of humour! Whether you want to improve your work efficiency, keep up with digital trends, or just better understand your devices, this course will equip you with essential knowledge that is easy to absorb and immediately useful. No complicated tech-speak, just the basics presented in a friendly, professional style. Meet the Endorsement The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This IT for Dummies course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Learning Outcomes: Introduction to computer hardware components (such as CPU, memory, hard drive, etc.) and their functions. Understanding of different types of software and their purposes (such as operating systems, productivity software, etc.). Basic understanding of computer networks and the Internet. Knowledge of popular computer applications and their uses (such as email, web browsers, social media, etc.). Understanding of data management and storage concepts (such as file systems, data backup and recovery, etc.). Basic knowledge of cybersecurity and privacy concerns and how to protect oneself online. Knowledge of computer and device troubleshooting techniques. Understanding of the use of technology in everyday life and its impact on society. Course Curriculum: Here is a curriculum breakdown of the IT for Dummies course: Section 1: Introduction Unit 1: Introduction Unit 2: Course Outline Section 2: Information Technology Unit 1: Facts about Information Technology (IT) Unit 2: What is Information Technology & How IT Works Section 3: Components of IT Unit 1: IT Components Section 4: Hardware Unit 1: What is Hardware Unit 2: Examples of Computer Unit 3: Computer Hardware Manufacturers Unit 4: Hardware Jobs Section 5: Operating System Unit 1: What is Operating System Unit 2: Examples of Operating System Unit 3: Operating System Jobs Unit 4: OS Tools Related Jobs Section 6: Application/Software Unit 1: What is Application/Software Unit 2: Software Building Tools and Languages Unit 3: Software/Application Building Jobs Unit 4: Software/Application User Jobs Section 7: Networking Unit 1: What is Computer Networking Unit 2: Computer Network Companies Unit 3: Network Jobs Section 8: Security Unit 1: What is Computer Security Unit 2: Security Companies Unit 3: Security Jobs Section 9: Traffic Flow & Enterprise Level IT Components Unit 1: How Information Flow within IT Unit 2: Enterprise Level IT Components Section 10: Storage Unit 1: What is Storage Unit 2: Storage Companies and Technologies Unit 3: Jobs in Storage Section 11: Database Unit 1: What is Database Unit 2: Database Type and Technologies Unit 3: Database Jobs Section 12: Virtualisation & Cloud Unit 1: What is Virtualisation Unit 2: What is Cloud Technology Unit 3: Virtualisation and Cloud Companies Unit 4: Virtualisation and Cloud Jobs Section 13: Management & Other IT Jobs Unit 1: IT Management Jobs Unit 2: Other IT Jobs Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Complete beginners with little to no prior knowledge of IT Non-IT professionals looking to expand their knowledge People who want to start a career in the IT field Small business owners or entrepreneurs who want to better understand technology for their business Individuals who want to enhance their digital skills Anyone who wants to learn basic computer and technology concepts in a simple and straightforward way. Requirements This IT for Dummies course is open to all, with no formal entry requirements. Career path Entry-level IT support technician Junior IT Analyst IT specialist IT project manager IT director Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £79 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £79 International: £79 + £10 (postal charge) = £89 CPD Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

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Master electrical engineering principles with our Distribution Station & Feeder Protection course. Gain practical insights into protection systems for reliable and efficient electrical distribution.

During this course, we will cover all aspects of sales and business development of B2B business.

Empower yourself with crucial risk management skills in the workplace through our Risk Assessment course. Learn to identify, measure, and mitigate risks effectively, ensuring a safer and more resilient work environment. Ideal for professionals seeking to enhance workplace safety and decision-making.

This course aims to make you familiar with the fundamentals of assertive communication.

Crime Analysis is an essential discipline that brings together data, psychology, and investigative techniques to understand criminal behaviour and support law enforcement efforts. This CPD-accredited course offers a detailed exploration of the criminal justice system in England and Wales, the classification of crimes, and the scientific approaches used in crime mapping and intelligence analysis. Learners will gain insight into the methods behind tactical, strategic, and administrative crime analysis, supported by the latest research methods and statistical techniques. Designed for those intrigued by the complexities of crime and investigation, this course delves into criminal psychology, profiling, and the use of advanced technology in intelligence gathering. It also covers specialised areas such as financial and environmental criminology, cyber security, and forecasting future crime patterns. Whether aiming to enhance knowledge for professional growth or personal interest, participants will develop a strong understanding of crime patterns and the analytical frameworks that support effective policing and crime prevention. Learning Outcomes: It's your chance to start with ourCriminology course and give your resume the stamp of approval that employers are looking for. So, pick up your card now and fill up your virtual basket with this highly-rated Crime Analysis - CPD Accredited online training program from Training Express Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Crime Analyst profession Free Assessment to test learners' knowledge and skills Accredited learning and widely recognised certificate from reputed CPD Accreditation Bodies Course Curriculum: Module 01: Introduction to Crime Analysis Module 02: The Criminal Justice System in England and Wales Module 03: Classification of Crime Module 04: Crime Scene Module 05: Crime Mapping Module 06: Tactical Crime Analysis Module 07: Strategic and Administrative Crime Analysis Module 08: Criminal Behaviour and Psychology Module 09: Financial and Environmental Criminology Module 10: Criminal Justice Module 11: Criminal Profiling: Science, Logic and Metacognition Module 12: Phases of Profiling Module 13: Criminal Intelligence Analysis Module 14: Technology in Criminal Intelligence Analysis Module 15: Research Method and Statistics in Crime Analysis Module 16: Policing and Cyber Security Module 17: Forecasting Future Occurrences and Prediction Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the Crime Analysis - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Crime Analysis - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Crime Analysis - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Crime Analysis - CPD Accredited training.

This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Increase their effectiveness through proper preparation Construct attention-grabbing opening statements Help potential clients feel comfortable agreeing to a meeting Develop tactics for responding to difficult excuses and objections Stress the benefits of a face-to-face consultation Develop and enhance their questioning and listening skills Prevent customers cancelling booked appointments 1 Introduction to appointment setting Key trends that have changed the way people buy today - and will buy tomorrow Why many sales people avoid picking up the phone The difference that makes a difference - what makes a good appointment-maker? 2 Before you pick up the telephone It all starts with a plan... Who and what to focus our attention How much research should we undertake and why? Setting primary and secondary objectives 3 Making your approach Key considerations Every call is an opportunity - creating a positive mind-set Using a structured approach Using partnership language 4 Gaining an insight into the customer's needs How to quickly 'tune in' to your customers, so that you can serve them more easily Developing speech patterns that put customers at their ease Using effective questioning and listening skills Finding and building pain points 5 Dealing with excuses and objections Pre-empting potential excuses Developing techniques for responding to client objections Keeping the door open for future contact 6 Securing the appointment Selling the benefits of a consultancy meeting Techniques for avoiding cancelled appointments Gaining commitment 7 Action plans Course summary and presentation of action plans

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

M&O of engineering plant and services is becoming more important to the success of the core business. To select the right M&O technique for specific plant and equipment it is necessary to know what options are available, what they deliver and how they should be implemented. This course will help you consider options and techniques that provide best value based on that thorough understanding of the business need. M&O will increasingly be required to demonstrate it is delivering the optimum of cost and value and the main purpose of the course is to show how this can be achieved. Note: this is a purely indicative list of topics that can be covered. The content, duration, objectives and material used would all be adapted to match your specific requirements. This course will help you: Determine what the business needs from the M&O service Determine the cost and value of the various M&O options Prepare and present the business case for the selected M&O strategy Introduce meaningful KPIs based on performance-based service by the M&O provider Undertake a review of current M&O and make recommendations for improvement Introduce energy and carbon management performance criteria in M&O Better deal with project risk and uncertainties Motivate others to deliver a reliable and cost effective M&O service Note: this is a purely indicative list of topics that can be covered. The content, duration, objectives and material used would all be adapted to match your specific requirements. 1 What is maintenance and what is operation? - their relative importance to the business 2 Comparison of the various maintenance options and techniques, including: Planned preventative Run to failure Condition monitoring Business focused Business critical Total productive Reliability centred maintenance 3 Forms of contracts and service, including: Comprehensive Input driven Output driven Limited replacement Performance based M&O 4 Selecting the right options and making the business case 5 Continuous commissioning as a tool for delivering best value 6 Case studies