This Medical Secretary Course - CPD Certified Online Training Course is absolute for those who want a career development as a medical secretary in the medical field. This Course at a glance Understand the roles and responsibilities of a medical secretary Learn more about the health care systems Study about the confidentiality which is required in a medical environment Explore health and safety protocols with legal and ethical issues In line with the Health and Social Care Act 2008 Medical Secretary Course- CPD Certified Online Training Interested in pursuing a career in the medical field as a secretary? This Medical Secretary Course will introduce you to the medical terminologies that you might be required in the medical field as well as the various aspects regarding professional development. You will be empowered with the management of records and legislation of organisational policies as per the terms of NHS England. Experienced tutors will guide you about Standard infection control precautions (SICPs) which are used by all staff for patients to ensure their safety. Who should take this course? This Medical Secretary Course is aimed at: Beginners who want to assist doctors Any personal assistant working in the hospital Individuals interested in medical administration skills Healthcare providers who want to understand hygiene procedure Medical assistants who want to learn legal and ethical aspects This course is however not restricted to a particular profession or field of endeavour. It may also be beneficial to a broader group of people who want to understand the core competencies of a medical secretary or aspire to become a medical assistant with professional qualities. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. You should also check out our Online Practice Nurse Course- CPD Certified Training Course and gain professional skills and knowledge to become a prominent nurse in the medical field to ensure patients' health and safety confidently. Course Curriculum Introduction to Medical Secretary â Overview â Key responsibilities Reception Skills â Greeting patients â Dealing with difficult patients â Answering phones and taking messages Administration Skills and Abilities â Organise schedules effectively â Coordinate appointments with ease â Navigate medical insurance and billing Maintaining Medical Records â What are records? â Type of records covered by the code â Records management obligations â Legal obligations â Management responsibilities â Organisational policy â Organising records â Designing a records keeping system â Using metadata to organise and find records â Records storage for operational use â Management of records when the minimum retention period is reached â Destroying and deleting records Information Technology in Health Care â Office computer systems â Clinical information systems â Computer applications â Effective filing systems in medical offices Confidentiality in a Medical Environment â Confidentiality and privacy â The Confidentiality model â Codes of conduct Hygiene Procedures In The Medical Environment â Standard infection control precautions (SICPs) â Patient placement/assessment for infection risk â Hand hygiene â Personal protective equipment (PPE) â Eye or face protection â Safe management of care equipment â Safety devices Understanding medical terminology â Medical terminology for medical secretary â Human Anatomy and Physiology â First Aid Training â Volunteer TrainingMedical Maintaining Workplace Safety â Occupational health and safety â Psychological Safety Legal aspects and Ethics â Importance of consent â Important of Equality in health and social care â Ethical issues in healthcare Professional Development â Curriculum vitae (CV) writing â How to format the CV? â What else should be kept in mind while writing a CV? â Interviewing skills Conclusion Conclusion Recognised Accreditation CPD Certification Service This Medical Secretary Course is accredited by Continuing Professional Development (CPD). CPD is globally recognised by employers, professional organisations, and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. The certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs What are the skills of a medical secretary? Having strong organisation skills is essential in this role. It is important to be able to plan and prioritise your workload while managing your time efficiently and accurately. Additionally, possessing strong communication and interpersonal skills is crucial for interacting with patients and their relatives. What qualifications do I need to be a Medical Secretary? Although there are no specific entry requirements for a medical secretary/personal assistant position, employers place a high value on exceptional keyboarding abilities. However, if you desire to obtain a professional qualification, consider enrolling in our Medical Secretary Course. This course is tutored by medical assistant experts and is accredited by CPD. What are the most important duties of a medical secretary? As a Medical Secretary, your responsibilities would involve handling appointment schedules, greeting patients and visitors, checking patients in and out, collecting and verifying required information and documentation, maintaining and updating patient charts, records, and medical histories, and making arrangements for patient referrals. Is a medical secretary a good job? It should be noted that medical secretaries can earn a substantial income right from the get-go. Additionally, they have the chance to make a significant difference in people's lives by providing crucial assistance to patients during their hospital stay or doctor's visit. What is the purpose of this course? This training course is designed to provide corporate training so that individuals who aspire to become medical secretaries can equip organisational skills to succeed in their career. By taking this course, you will gain valuable insights on developing the essential skills required to effectively perform administrative tasks. Can I expect career opportunities after completing this course? This Medical Secretary Course-CPD Certified Online Training Course is accredited by CPD UK, which employers and professional organisations across the globe recognise. So upon completing this course, the chances of getting a job will increase with such qualification as it will serve an additional merit to your profile. Will I get the Course Materials while doing the course? Yes, you will get the course materials while doing the course. The instructor will send the materials as necessary as the lecture videos. However, you must pay a minimal amount for the course materials. When will I get the certificate? For a CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days. I reside outside the UK. Can I still be enrolled in this course? Surely! You can access any Lead Academy course from anywhere in the world and anytime. How will I practise my medical secretary skills ? Upon enrolling in this training course, you can be assured that the instructor will provide guidance every step of the way to ensure you can practise independently after completing the course. Once you secure a job, you can demonstrate your credibility by completing daily tasks. What if I fail in the course? There's no need to worry if you didn't pass the exam or didn't get the required score. You can always retake the exam with better preparation. Which course should I enrol in next for career advancement ? You can browse our website to discover all the available options and find the perfect one for your career advancement.However if you wish to pursue a career as a nurse as well , we recommend you join our Online Practice Nurse Course - CPD Certified Training Course .
What Will I Learn? Understand how projects work and be able to control your project process Deploy some of the main ways to avoid budget and schedule over-runs Define your project precisely, for your benefit and everyone else's Establish a clear scope, so you can combat the dreaded 'scope creep' Deal effectively with supporters, critics and bystanders Create time scales on getting the job done using milestone planning Be able to use the world's favourite project planning tool: the Gantt chart Achieve fair and effective allocation of project responsibilities Get the most from your team: motivation, collaboration and communication Predict problems and plan your responses Be able to assess which risks to deal with first Assess which risks to deal with first Apply all six strategies for action on risks available to use Stay in control when people change their minds Deliver your project on budget, on target, and on time Complete the three key tasks to finally close down your project Requirements You won't need any software or materials other than your preferred note-taking device (pen & paper, Evernote or OneNote, or anything in between. You can even use Udemy's built-in note-taking tools (which are private to you). If you have n experience of projects at all, that is absolutely fine. If you do have experience, bring it with you as you watch the videos. If you don't, bring your common sense. Description If you are new to project management, then this Project Management Certificate Course for Manager provides you all the fundamental information of project management that enables you to deliver a project on time, on a budget, and to requirement. Project management is an indispensable component of business life. In order to achieve benefit for both your career and your organization relies on good project management skills and abilities. This course confers you the practical tools, techniques and advice you need for managing a project efficiently. Understand project management fundamentals along with project definition and planning stages, project delivery stage and closure stage so that you get set up to succeed. What will I get? You will get over two and a half hours of high quality video - not just a PowerPoint with a voice over. It is based on Mike's best selling three-hour live seminar and contains over two and a half hours of video, and a wealth of additional templates for you to download and adapt to your work. These will help you to manage your projects practically, for greater control and more success. If you want to deliver your next project on time, on budget and to specification, you can't afford not to take this course. What people say about Mike's live seminar... 'This did what it said on the box - a great deal of practical ideas for planning and managing tasks, along with understanding of key principles for successful delivery' Andrea Duncan, PDP Co-ordinator - University of Northampton 'One of the best seminars I've attended in the last 17 years. Enjoyable practical and useful. I would highly recommend this course' Diane Massey - DSM Legal Solicitors 'If you've never had formal training in project management - you'll learn a huge amount about processes and the secrets to succeeding in your projects' Paul Foxall, Senior Project Officer - Sandwell MBC 'Excellent seminar. I have been on previous project management course. This one seemed very different and much better due to brilliant examples Mike gave.' Emma Oliver, Marketecture 'Excellent content, clearly delivered. Really enjoyed Mike's course and found it exceptionally useful.' Nick Osborn, Fenland RP Ltd 'Very useful. Many excellent strategies to help guide project managers.' Rob Simpson, Basis (Registration) Ltd 'A great overall introduction to project management. I learnt a lot and have a lot I can start to implement tomorrow!' Catherine Mendham, Content Consultants 'Very practical, very useful. Gives confidence in knowing what is important and what is not. Mike is a very engaging speaker.' Louisa Davison, Secret Agent Marketing 'An excellent introduction and a reminder of some of the fundamentals of project management.' Chris Price, Pulse PM Ltd Dr Mike Clayton Mike is on of the UK's leading project delivery experts. He has many years experience of managing projects and integrating change in many companies of varying sizes. Mike has had key roles in managing multi-million pound projects for Vodafone, General Motors, BAA and Transport for London. Organisations of all sizes have benefited from his skills in integrating complex change. You will get real results as his highly practical approach simplifies complex ideas. Mike also has over 20 years' experience of training project managers, throughout the UK and in Europe and the US. He is the author of thirteen top-selling business, management, and personal effectiveness books, including four on project management topics: How to Manage a Great Project On budget. On target. On time. (Pearson, 2014) The Influence Agenda A systematic approach to aligning stakeholders in times of change (Palgrave Macmillan, 2014) Brilliant Project Leader What the best project leaders know, do and say to get results, every time (Pearson, 2012) Risk Happens! Managing risk and avoiding failure in business projects (Marshall Cavendish, 2011) Your Unconditional, No-questions, 30-Day Guarantee The best way to assess how valid this material is in you culture is to try it out. I am so confident that this course will change your life that I offer you an unconditional, no questions asked, full 30 day money-back-in-full guarantee. If you don't think this will give you a real sense of understanding and being in control of your project, then just ask me for your money back. What if you have questions? I will be on hand to answer your questions if you get stuck, puzzled, or just want to know more. As a professional trainer, this is what I do, and I promise to respond within 24 hours of your question arriving with me from Udemy. Enroll Now Enroll for this course now, so you can start to gain control of your projects straight away. Who is the target audience? new and want-to-be project managers project managers who have had no formal training and who want to start to formalise what you have learned on the job beginners and also for intermediates with a few projects under your belt managers and professionals who are starting to need to deliver projects as a part of your day-to-day responsibilities This course will give you a great legup if you need to get involved in your first project... in any capacity Assessment & Certification: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the test, you will be able to buy an internationally recognised Accredited Certificate of Achievement from iStudy. You can however also buy a Course Completion Certificate following the course completion without sitting for the test. Project Management Fundamentals: Know the Principles and Get it Right What is a Project? FREE 00:04:00 The Four Stage Project Lifecycle 00:08:00 Project Stages and Boundaries 00:08:00 One Reason why Projects go Wrong 00:05:00 Terminology used in the Project Stages 00:05:00 More on Project Gateways / Stage Gates 00:02:00 Project Definition Stage: The Vital Foundation to Your Success Define your Project: Goals and Objectives 00:10:00 Understanding Project Scope 00:06:00 Dealing with Scope Creep FREE 00:06:00 Project Definition: Summary 00:03:00 Project Planning Stage: Failing to Plan = Planning to Fail The Book of the Plan 00:05:00 The Stakeholder Engagement Process 00:04:00 Stakeholder Analysis 00:06:00 Milestones are your Best Friends 00:08:00 The Work Breakdown Structure 00:08:00 The Gantt Chart 00:06:00 Tools for Creating a Gantt Chart 00:04:00 The Linear Responsibility Chart (LRC) aka The RACI Chart 00:09:00 The Risk Management Process FREE 00:04:00 Risk Analysis 00:08:00 The Six Strategies for Managing Risks 00:09:00 The Risk Register (or Risk Log) 00:06:00 Project Delivery Stage: Don't you Love it When a Plan Comes Together! The Four Essentials of Leading your Team 00:07:00 Project Delivery - The Three Key Cycles 00:12:00 Project Closure Stage: Deep Sigh - You're Nearly Done Closing your Project in an Orderly Manner 00:08:00 Closing Words 00:01:00
Stepping into the realm of payroll, our 'Diploma in Payroll (UK Payroll System, Payee, Tax, NI, Pension) at QLS Level 5' course offers an all-encompassing journey. Delve deep into the UK's meticulous payroll system, spanning from its foundational basics to the intricate legislation settings and the crucial year-end procedures. This course ensures you grasp every nook and cranny of the vast subjects like PAYE, tax, NI, and pension, setting you up for payroll success. Learning Outcomes Understand the intricacies of the UK Payroll System and its associated legislations. Confidently set up and manage both existing and new employee records. Master payroll processing, including understanding pay elements, payment updates, and reports. Gain proficiency in e-submissions, ensuring seamless digital communication. Efficiently handle unique payroll situations such as when an employee leaves or needs quick SSP. Why choose this Diploma in Payroll (UK Payroll System, Payee, Tax, NI, Pension) at QLS Level 5 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Diploma in Payroll (UK Payroll System, Payee, Tax, NI, Pension) at QLS Level 5 course for? Individuals aiming to embark on a career in payroll management. HR professionals seeking a deeper understanding of the payroll process. Business owners aiming to manage their company's payroll in-house. Accountants and finance professionals looking to expand their skill set. Students studying finance or HR, wanting a comprehensive grasp of the UK's payroll system. Career path Payroll Administrator: £18,000 - £25,000 Payroll Manager: £30,000 - £45,000 HR Officer: £22,000 - £30,000 Financial Controller: £40,000 - £60,000 Accountant: £25,000 - £50,000 Payroll Consultant: £35,000 - £55,000 Prerequisites This Diploma in Payroll (UK Payroll System, Payee, Tax, NI, Pension) at QLS Level 5 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £115 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: Payroll System in the UK Payroll System in the UK 01:05:00 Module 02: Payroll Basics Payroll Basics 00:10:00 Module 03: Company Settings Company Settings 00:08:00 Module 04: Legislation Settings Legislation Settings 00:07:00 Module 05: Pension Scheme Basics Pension Scheme Basics 00:06:00 Module 06: Pay Elements Pay Elements 00:14:00 Module 07: The Processing Date The Processing Date 00:07:00 Module 08: Adding Existing Employees Adding Existing Employees 00:08:00 Module 09: Adding New Employees Adding New Employees 00:12:00 Module 10: Payroll Processing Basics Payroll Processing Basics 00:11:00 Module 11: Entering Payments Entering Payments 00:12:00 Module 12: Pre-Update Reports Pre-Update Reports 00:09:00 Module 13: Updating Records Updating Records 00:09:00 Module 14: e-Submissions Basics e-Submissions Basics 00:09:00 Module 15: Process Payroll (November) Process Payroll (November) 00:16:00 Module 16: Employee Records and Reports Employee Records and Reports 00:13:00 Module 17: Editing Employee Records Editing Employee Records 00:07:00 Module 18: Process Payroll (December) Process Payroll (December) 00:12:00 Module 19: Resetting Payments Resetting Payments 00:05:00 Module 20: Quick SSP Quick SSP 00:09:00 Module 21: An Employee Leaves An Employee Leaves 00:13:00 Module 22: Final Payroll Run Final Payroll Run 00:07:00 Module 23: Reports and Historical Data Reports and Historical Data 00:08:00 Module 24: Year-End Procedures Year-End Procedures 00:09:00 Mock Exam Mock Exam - Diploma in Payroll (UK Payroll System, Payee, Tax, NI, Pension) at QLS Level 5 00:20:00 Final Exam Final Exam - Diploma in Payroll (UK Payroll System, Payee, Tax, NI, Pension) at QLS Level 5 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00
Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special NLP For Sales, Persuasion & Influence Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The NLP For Sales, Persuasion & Influence Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This NLP For Sales, Persuasion & Influence Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This NLP For Sales, Persuasion & Influence Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this NLP For Sales, Persuasion & Influence? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the NLP For Sales, Persuasion & Influence there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This NLP For Sales, Persuasion & Influence course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This NLP For Sales, Persuasion & Influence does not require you to have any prior qualifications or experience. You can just enrol and start learning.This NLP For Sales, Persuasion & Influence was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This NLP For Sales, Persuasion & Influence is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction Promo 00:01:00 What You Will Learn In This Course 00:01:00 Mindset For Sales: Unlimited Confidence & Certainty Positive Mind Pictures: Hack Your Brain 00:02:00 Assume The Sale: The Sales Mindset 00:02:00 Create Powerful Anchors: Never Second Guess Yourself Again! 00:05:00 Step 1: RAPPORT. Learn NLP Ninja Techniques To Build Lasting Rapport Instantly Why You Need Rapport + What People Do Wrong 00:02:00 Pace & Lead Technique: Instant Rapport & Communication Skills 00:02:00 Non Verbal Mirroring: The Unfair Advantage To Build Rapport 00:03:00 The Similar Words Technique: Hace Their Brain So Your Customers Like You! 00:02:00 The Commond Denominator Technique: Create a Feeling Of Trust Instantly 00:01:00 Using V, A, K Words: A Powerful Technique To Sell Effortlessly 00:05:00 Using Eye Cues: Read Their Subconscious & That At Your Advantage 00:05:00 Build Yes Sets: Make the Sale Easy! 00:01:00 Step 2: THE ART OF ASKING QUESTIONS: Know What You Need To Know To Persuade Them The Art Of Asking Questions + What You Need To Ask 00:02:00 Discover Their Vaues: Want to Sell Effortlessly? You Need This Technique! 00:02:00 Buiyng Patterns: Dark Psychology 00:03:00 Action Verbs + Language Patterns: Speak Directly To The Subconscious 00:03:00 Step 3: ESTABLISH A NEED + VALUE IT: Never Miss This Step! Establish A Need + Value It: Know If They Are Interested! 00:02:00 Presuppositions: Hack Their Perceptions About Your Product 00:03:00 Step 4: LINK THEIR NEED WITH THE OFFER: The Most Important Step... Link Your Offer To Their Need: How To Do It The Right Way 00:01:00 Repeat Cient's Values: Influence Them Instantly To Buy 00:02:00 Use Their Own Buying Strategy So They Buy! 00:02:00 Step 5: CLOSING: How To Close + Deal With Objections Closing Techniques: Want The Best Ways To Close The Sale? 00:05:00 Most Common Objections: How To Deal With Them 00:02:00 Pace & Lead To Destroy Objections 00:03:00 Context Reframing: The Art Of Handling Objections 00:02:00 Future Pacing: Make The Customer Experience The Results In Advance 00:01:00 NLP tools to go further Motivate Them By Negative States 00:02:00 3rd Party Authority 00:01:00 Incremental Persuasion 00:01:00
Personal and Networking Skills Course Overview This Personal and Networking Skills course is designed to enhance your ability to communicate confidently, build meaningful professional relationships, and expand your network effectively. It covers key areas such as interpersonal communication, networking strategies, and personal branding, equipping learners with the tools to foster connections that support career growth. The course offers valuable insights into effective listening, body language, and confidence-building techniques. By completing this course, learners will develop the essential skills to present themselves professionally, engage with diverse contacts, and create opportunities through purposeful networking. It is ideal for anyone seeking to improve their social skills in professional settings, increase influence, and advance their career prospects through enhanced interpersonal and networking capabilities. Course Description This comprehensive course delves into the fundamental aspects of personal development and professional networking. Learners will explore strategies for effective communication, including verbal and non-verbal techniques, to make positive first impressions and maintain strong connections. The course covers approaches to building and nurturing professional networks, understanding social dynamics, and utilising digital platforms for networking success. In addition, learners will develop personal branding skills that help articulate their unique value in the workplace or industry. Through interactive content, reflective activities, and scenario-based discussions, participants will gain confidence in networking environments and learn how to cultivate mutually beneficial relationships. The course is suitable for individuals at any career stage who wish to improve their interpersonal effectiveness and strategic networking abilities. Personal and Networking Skills Curriculum Module 01: Foundations of Personal Communication Module 02: Understanding Interpersonal Dynamics Module 03: Building Confidence and Effective Listening Module 04: Networking Strategies and Approaches Module 05: Personal Branding and Professional Presence Module 06: Utilising Digital Platforms for Networking Module 07: Maintaining and Growing Your Network (See full curriculum) Who Is This Course For? Individuals seeking to improve communication and relationship-building skills. Professionals aiming to enhance career development through networking. Beginners with an interest in personal growth and professional networking. Anyone wanting to build a confident and influential professional presence. Career Path Business Development Executive Sales and Marketing Professional Human Resources Coordinator Public Relations Officer Client Relationship Manager Entrepreneur or Small Business Owner Event and Networking Coordinator
Front Desk Skills Training Level 3 Course Overview: The "Front Desk Skills Training Level 3" course provides comprehensive training for individuals seeking to enhance their front desk expertise. It covers essential areas such as customer service, communication, time management, and business writing, equipping learners with the skills needed to excel in a professional front desk or receptionist role. The course is designed to improve learners' organisational abilities, efficiency in managing tasks, and proficiency in handling a wide range of administrative duties. By the end of the course, learners will have a solid foundation in key front desk responsibilities, preparing them for a variety of roles in customer-facing environments. Course Description: This course offers in-depth coverage of essential front desk skills, including telephone etiquette, managing business correspondence, travel arrangements, and the organisation of meetings and conferences. Learners will gain the ability to effectively manage time and maintain accurate records, develop strong business writing skills, and master organisational tasks crucial to front desk operations. The course also focuses on enhancing communication and customer service capabilities, ensuring learners are well-equipped to represent their employer with professionalism. With a balanced focus on administrative tasks and customer interaction, the training prepares individuals to thrive in dynamic front desk roles, enabling career progression in various industries. Front Desk Skills Training Level 3 Curriculum: Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash (See full curriculum) Who is this course for? Individuals seeking to enhance their front desk skills. Professionals aiming to improve their administrative and communication abilities. Beginners with an interest in administrative or customer service roles. Those seeking career advancement in office management or receptionist positions. Career Path Front Desk Receptionist Office Administrator Executive Assistant Customer Service Representative Administrative Assistant Office Manager Travel Coordinator Conference and Event Coordinator
Duration 0.5 Days 3 CPD hours This course is intended for This course is intended for people who have made the transition to remote working and now wish to fully leverage Microsoft Teams for their day to day business needs. Done in a show and Tell style, this course is designed to give business users a thorough understanding of how to use Teams features from an organizational perspective. Features such as: how to manage communications, file sharing for collaboration, calendar events, conference calling, search functions and other daily tasks. Prerequisites: To ensure your success in this course, you should have end-user skills with any current version of Windows, including being able to open and close applications, navigate basic file structures, and manage files and folders. Overview Overview of Teams Permissions, Access & Restrictions Team Management (Power Users) Team Management (End Users) Communication and Collaboration Searching and Activity Sharing Files Customizing your settings Meetings and Calls Done in a show and Tell style, this course is designed to give business users a thorough understanding of how to use Teams features from an organizational perspective. Overview What is Microsoft Teams? How to Access Microsoft Teams Etiquette for using teams Integration and Storage Capabilities Interface Permissions, Access & Restrictions Owner, Member & Guest Team restrictions Channel restrictions Call Restrictions Team Management (Power Users) Create a Team Access administrator settings Add/delete members to a Team Add/delete a guest user Create and manage Channels Create and manage Private channels Customize Channel tabs Creating Tags Team Management (End Users) Getting your Channel email address Integration with Outlook Leave a Team or Channel Communication and Collaboration Team Conversations Using the New Conversation panel Replying to a conversation Using the interactive options Deleting and editing a conversation Turn off notifications for a conversation Using Mentions and Tags Saving messages Accessing your saved messages Accessing recent chats Create a new Chat for one-2-one Create a new chat for group chats Read Receipts Pop out Chats Searching and Activity Use the search tool to find Specific messages Files People Accessing your Activity Accessing your Feed Filtering your feed and activity Sharing Files Uploading files Viewing files Attaching files to a conversation Sharing a link to a file Edit and Collaborate on files Create files Open files in Teams Online Desktop SharePoint Add a file to a tab Share file outside your organization Customizing your settings Filter Teams Hide channels Channel notifications Channel analytics Changing your Status Setting your status message Controlling the general user settings Controlling your privacy settings Controlling your personal notification settings Controlling your device settings (headphones and microphone) Controlling your call settings Setting your Voicemail message Controlling your app permissions Meetings and Calls Accessing your calendar Calendar views Create a Teams meeting Meeting options Meeting requests and RSVP options Join a Teams meeting Copy join information Create a meeting from Outlook Using the Meet Now option Sharing your screen Changing your background image Adding more people to a meeting Meetings menu Download meeting attendees End meetings for everyone (Organizer only) Accessing your Contacts Accessing your Voicemail Accessing your call history Additional course details: Nexus Humans Microsoft Teams for the Remote Business User training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Teams for the Remote Business User course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Embark on a transformative journey in Strategic Management and Leadership Development. This course delves into the core principles of business management, encompassing planning, analysis, branding, and administration. Explore strategic approaches to leadership and gain insights to drive business growth and success. Learning Outcomes: Develop a strong foundational understanding of strategic management and its significance in business success. Analyze business planning and conduct effective analysis to drive informed decision-making. Explore the art of business branding and its impact on building a strong market presence. Gain proficiency in business administration, optimizing operational processes and resource management. Apply strategic leadership principles to inspire and lead teams towards organizational objectives. Develop strategic thinking and problem-solving skills to navigate complex business challenges. Foster effective communication and interpersonal skills for impactful leadership. Create strategies for continuous improvement and innovation to achieve sustainable growth. Why buy this Strategic Management and Leadership Development? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Strategic Management and Leadership Development there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Strategic Management and Leadership Development does not require you to have any prior qualifications or experience. You can just enrol and start learning. Aspiring Business Managers and Entrepreneurs. Professionals Looking to Develop Leadership and Management Skills. Managers Seeking to Enhance Their Strategic Thinking and Decision-making Abilities. Individuals Interested in Business Administration and Leadership Development. Prerequisites This Strategic Management and Leadership Development was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Business Manager - $60,000 to $100,000/year. Operations Manager - $70,000 to $120,000/year. Business Development Manager - $70,000 to $130,000/year. Marketing Manager - $60,000 to $110,000/year. Entrepreneur/Business Owner - Income varies based on business success. Course Curriculum Strategic Management and Leadership Development Introduction to Business Management Designing Your Organisational Structure 00:30:00 Introduction to Operations Management 00:15:00 Understanding Financial Terms 00:30:00 Getting the Right People in Place 00:15:00 Getting Your Product Together 00:15:00 Building a Corporate Brand 00:30:00 Marketing Your Product 01:00:00 Selling Your Product 00:15:00 Planning for the Future 00:15:00 Goal Setting 00:30:00 Succession Planning 00:15:00 Managing Your Money 00:15:00 Ethics 00:15:00 Building a Strong Customer Care Team 00:15:00 Training Employees for Success 00:15:00 Leadership Essentials 00:15:00 Business Planning and Analysis Business Planning Basics 01:00:00 Market Evaluation 01:00:00 Analyze Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Wrapping Up 00:15:00 Business Branding Introduction 00:15:00 The Purple Cow 00:30:00 Try to be an Exceptionist 00:30:00 Make Yourself Well Recognised Before Your Customers 00:15:00 Wow Your Customers 00:30:00 Develop a Personal Style 00:30:00 Use Creative Imageries to Catch the Attention 00:30:00 Be a Traditionalist, Not a Fad Chaser 00:15:00 Bringing Out the Purple Cow in Your Business 00:30:00 Conclusion 00:15:00 Business Administration What is Business Administration? 00:30:00 Business and Organisations 00:15:00 Management of Business 00:30:00 Business Organization Perspectives 00:30:00 Decision Making 00:30:00 Approaches to Leadership 00:30:00 Business Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Mock Exam Mock Exam- Strategic Management and Leadership Development 00:20:00 Final Exam Final Exam- Strategic Management and Leadership Development 00:20:00
Dive into the intricate world of networking with the 'CompTIA Network' course. Embrace foundational theories and immerse yourself in practical application, ensuring you're well-equipped for a modern networking environment. Covering everything from TCP/IP addressing to Cloud technologies, this course promises an exhaustive grasp over networking. Furthermore, delve deep into network security, understanding not just how to prevent breaches but also how to effectively respond. By the course's conclusion, learners will possess the confidence and knowledge to plan and execute a seamless SOHO Network. Learning Outcomes Gain an in-depth understanding of network theory and implementations. Master the intricacies of TCP/IP addressing, routing, and associated services. Acquire knowledge on WAN infrastructure, Cloud, and Virtualization technologies. Understand and implement effective network security measures, breach prevention, and incident response strategies. Develop expertise in remote networking, network management, and troubleshooting network issues. Why choose this CompTIA Network course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the CompTIA Network Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this CompTIA Network course for? Aspiring network professionals seeking foundational knowledge. IT enthusiasts aiming to expand their networking expertise. Professionals in related IT fields aiming to diversify their skills. Businesses looking to train their IT staff in network best practices. Individuals aiming for CompTIA Network+ certification. Career path Network Administrator: £25,000 - £40,000 Network Engineer: £30,000 - £50,000 Network Analyst: £28,000 - £45,000 IT Support Specialist: £20,000 - £35,000 Network Security Specialist: £35,000 - £55,000 Systems Administrator: £25,000 - £45,000 Prerequisites This CompTIA Network does not require you to have any prior qualifications or experience. You can just enrol and start learning.This CompTIA Network was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Network Theory OSI Layers 00:44:00 LANs and WANs 00:14:00 Network Types 00:07:00 Transmissions 00:36:00 Bounded Network Media Cables 00:41:00 Fiber Optics 00:17:00 Converters and Connectors 00:27:00 Unbounded Network Media 802.11 Standard 00:20:00 Wireless 00:11:00 Wireless Options 00:19:00 Network Implementations Topologies 00:39:00 Ethernet 00:50:00 Switches 01:48:00 VLANs 00:52:00 TCP/IP Addressing and Data Delivery Network Communication Protocols 00:37:00 IPv4 00:26:00 Special Addresses 00:13:00 CIDR 00:11:00 IPv6 00:31:00 Routing Routes 00:59:00 Routing Types 00:18:00 TCP/IP Services TCP and IP 00:40:00 FQDN and DNS 00:28:00 Transport-layer Protocols 00:05:00 UDP 00:06:00 WAN Infrastructure Wide Area Networks 00:18:00 QoS 00:39:00 Voice-over-Data Systems 00:06:00 Cloud and Virtualization Technologies Types of Server Virtualization 00:27:00 Fibre Channel 00:05:00 Cloud Concepts.prproj 00:24:00 Network Security Basics Wireless Security 00:15:00 Authentication.prproj 00:21:00 Wireless Security Threats 00:30:00 TACACS 00:10:00 Keys 00:26:00 Preventing Security Breaches Potent Points to Clear Channel Pain - Part 6 00:01:00 Vulnerabilities 00:16:00 Attacks 00:58:00 Authentication 00:25:00 Benefits of Acupressure 3 00:02:00 Education and Awareness 00:03:00 Responding to Security Incidents Response Policy 00:04:00 Remote Networking RADIUS 00:07:00 VPN Technologies 00:16:00 Tunneling Protocols.prproj 00:05:00 Network Management Acceptable Use 01:00:00 Troubleshooting Network Issues Common Problems 00:32:00 Troubleshooting 00:28:00 Network Technician Tools 00:46:00 Physical and Logical Issues 00:19:00 Open or Closed Ports 00:09:00 ARP Issues 00:13:00 Planning and Implementing a SOHO Network SOHO Network 00:15:00 Mock Exam Mock Exam - CompTIA Network 00:20:00 Final Exam Final Exam - CompTIA Network 00:20:00
This confidentially & effective record keeping training course is aimed at assisting staff to understand what is expected of them regarding confidentiality, maintaining accurate up to date records and documents.