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Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Are you ready to advance your career in business management? With this exclusive Level 7 Diploma in Operations Management, you can improve your business management skills and build a successful career for life! Discover why operations management is relevant in all industries and sectors! Operations Management is a dynamic field with a straightforward goal. The goal for those in operations management is to maximise profits by balancing costs and revenues. Operations Management aims to administer business practices in a way that drives efficiency and superior net profits by incorporating human resources, raw materials, technology, and equipment across the board. While the specific responsibilities of OM team members vary depending on the size and nature of the organisation, their efforts have an impact on all aspects of a company's operations. The purpose of this Level 7 Diploma in Operations Management qualification is to provide learners with important information about the application and skills required in the Operations Management Sector. This Level 7 Diploma in Operations Management prepares students to succeed in their professional life by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management, Talent Management, Project Management, Procurement Operations, Planning & Sourcing Operations, Maintenance Management, Conflict Management, Change Management, Stress Management, Negotiation skills and much more. Learning Outcomes After completing this Level 7 Diploma in Operations Management course, the learner will be able to: Gain a thorough understanding of the functions and objectives of operations management. Understand the role of the OM in inventory and supply chain management. Understand project management and risk management. Gain in-depth knowledge about stock control and procurement operations. Understand product manufacturing and shipping. Understand contingency management and succession planning. Understand the importance of business etiquette. Why Choose This Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. >> Courses are included in this Level 7 Diploma in Operations Management Bundle Course << Course 01: Level 7 Diploma in Operations Management Course 02: Level 7 Diploma in Leadership and Management Course 03: Level 7 Business Management Course Course 04: Level 7 Diploma in Facilities Management Course Course 05: Level 5 Diploma in Business Analysis Course 06: Level 5 Diploma in Risk Management Course Course 07: Level 3 Business Administration Course 08: Level 2 Certificate in Business Management Course 09: Level 2 Diploma in Business Administration Course 10: Minute Taking Course >> Other Benefits of Level 7 Diploma in Operations Management Bundle Course << Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Level 7 Diploma in Operations Management course] Curriculum of Level 7 Diploma in Operations Management Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management ---------------------------------- Assessment Method After completing each module of the Level 7 Diploma in Operations Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 7 Diploma in Operations Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 7 Diploma in Operations Management course is ideal for anyone passionate and ambitious about Operations Management. Learners can take this course even if they have no prior knowledge of Operations Management, and there are no age restrictions. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Career path This Level 7 Diploma in Operations Management could be extremely beneficial to business owners and aspiring entrepreneurs to pursue their goals. The following are more formal positions in the field of operations management: Operations Manager, Analyst & Officer S.C Manager Inventory Manager Supply Services Representative Inventory Controller & Planner Certificates Certificate of completion Digital certificate - Included

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Feeling Stuck in Your Career? The SAP, Project Management, Quality Assurance (QA) & Business Finance - 40 CPD Courses Bundle is Your Skill-Building Solution. This exceptional collection of 40 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the SAP, Project Management, Quality Assurance (QA) & Business Finance bundle provides an engaging learning experience, helping you learn skills across various disciplines. With SAP, Project Management, Quality Assurance (QA) & Business Finance - 40 CPD Courses Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The SAP, Project Management, Quality Assurance (QA) & Business Finance bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the SAP, Project Management, Quality Assurance (QA) & Business Finance - 40 CPD Courses bundle on your job life and career growth! This SAP, Project Management, Quality Assurance (QA) & Business Finance - 40 CPD Courses Bundle Comprises the Following CPD Accredited Courses: Course 01: SAP Controlling (CO) - Product Costing S4HANA Course 02: SAP S4HANA Controlling - Cost Center Accounting Course 03: Operations Management: Enterprise Resource Planning Course 04: Project Management Training Course 05: Fundamentals of Business Analysis Course 06: Applied Business Strategy for Managers Course 07: Financial Analysis Course 08: Financial Controller Training Course 09: Accounting and Finance Course 10: Finance: Financial Investigator Course 11: Financial Ratio Analysis for Business Decisions Course 12: Quality Management Course 13: Diploma in Lean Process and Six Sigma Course 14: Business Project Manager Training Course 15: Agile Scrum Master Certification Course 16: Rapid Business Improvement Course 17: Automation of Processes Course 18: Process Improvement Course 19: RCA: Root Cause Analysis Course 20: Business Productivity Training Course 21: Marketing Principles Course 22: Product Management Course 23: Retail Management Diploma Course 24: Inventory Management Training Course 25: Logistics Management Course 26: Supply Chain Management Course 27: Certificate in Purchasing and Procurement Course 28: Transport Planner/ Transport Management Diploma Course 29: Xero Accounting and Bookkeeping Online Course 30: Advanced Tax Accounting Course 31: HR Management Course Course 32: Diploma in Customer Relationship Management (CRM) Course 33: Time Management Training - Online Course Course 34: Career Development Plan Fundamentals Course 35: CV Writing and Job Searching Course 36: Learn to Level Up Your Leadership Course 37: Networking Skills for Personal Success Course 38: Ace Your Presentations: Public Speaking Masterclass Course 39: Learn to Make a Fresh Start in Your Life Course 40: Motivation - Motivating Yourself & Others What will make you stand out? Upon completion of this online SAP, Project Management, Quality Assurance (QA) & Business Finance - 40 CPD Courses Bundle, you will gain the following: CPD QS Accredited Proficiency with this SAP, Project Management, Quality Assurance (QA) & Business Finance Bundle After successfully completing the SAP, Project Management, Quality Assurance (QA) & Business Finance bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this SAP, Project Management, Quality Assurance (QA) & Business Finance Bundle The online test with immediate results You can study and complete the SAP, Project Management, Quality Assurance (QA) & Business Finance bundle at your own pace. Study for the SAP, Project Management, Quality Assurance (QA) & Business Finance bundle using any internet-connected device, such as a computer, tablet, or mobile device. The SAP, Project Management, Quality Assurance (QA) & Business Finance - 40 CPD Courses bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the SAP, Project Management, Quality Assurance (QA) & Business Finance bundle, a comprehensive, complete collection of 40 courses. Each course in the SAP, Project Management, Quality Assurance (QA) & Business Financebundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the SAP, Project Management, Quality Assurance (QA) & Business Finance bundle offers the flexibility and convenience to learn at your own pace. Make the SAP, Project Management, Quality Assurance (QA) & Business Finance package your trusted partner in your lifelong learning journey. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The SAP, Project Management, Quality Assurance (QA) & Business Finance - 40 CPD Courses is perfect for: Expand your knowledge and skillset for a fulfilling career with the SAP, Project Management, Quality Assurance (QA) & Business Finance bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the SAP, Project Management, Quality Assurance (QA) & Business Finance bundle. Discover your passion or explore new career options with the diverse learning opportunities in the SAP, Project Management, Quality Assurance (QA) & Business Financebundle. Learn on your schedule, in the comfort of your home - the SAP, Project Management, Quality Assurance (QA) & Business Finance bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the SAP, Project Management, Quality Assurance (QA) & Business Finance bundle. Certificates CPD Certificates Digital certificate - Included

Feeling Stuck in Your Career? The Event Management: Wedding Planner & Tour Guide - 30 courses Bundle Bundle is Your Skill-Building Solution. This exceptional collection of 30 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Event Management & Wedding Planner bundle provides an engaging learning experience, helping you learn skills across various disciplines. With Event Management: Wedding Planner & Tour Guide - 30 courses Bundle Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Event Management & Wedding Planner bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of Event Management: Wedding Planner & Tour Guide - 30 courses Bundle bundle on your job life and career growth! This Event Management: Wedding Planner & Tour Guide - 30 courses Bundle Bundle Comprises the Following CPD Accredited Courses: Course 01: Event Management and Planning Course Course 02: Party Planner Course 03: Event Planner Course 04: Kids Party Planner Diploma Course 05: Wedding Planner Course 06: Hospitality Management Level 2 Course 07: Concierge Course 08: Restaurant Management Course 09: Catering Management Course 10: Receptionist Skills Course 11: Hotel Revenue Management Course 12: Hotel Chief Accountant Training Course 13: Travel and Tourism Course 14: Travel Agent and Consultant Training Course 15: Tour Guide Training Course 16: Travel Blogger Course 17: Basic Photography Course 18: Customer Relationship Management Course 19: Operations Management Course 20: Delegation Skills Course 21: Career Development Plan Fundamentals Course 22: CV Writing and Job Searching Course 23: Learn to Level Up Your Leadership Course 24: Networking Skills for Personal Success Course 25: Ace Your Presentations: Public Speaking Masterclass Course 26: Learn to Make a Fresh Start in Your Life Course 27: Motivation - Motivating Yourself & Others Course 28: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 29: Decision-Making and Critical Thinking Course 30: Time Management Training - Online Course What will make you stand out? Upon completion of this online Event Management: Wedding Planner & Tour Guide - 30 courses Bundle Bundle, you will gain the following: CPD QS Accredited Proficiency with this Event Management & Wedding Planner Bundle After successfully completing the Event Management & Wedding Planner bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Event Management & Wedding Planner Bundle The online test with immediate results You can study and complete the Event Management & Wedding Planner bundle at your own pace. Study for the Event Management & Wedding Planner bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Event Management: Wedding Planner & Tour Guide - 30 courses Bundle bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Event Management & Wedding Planner bundle, a comprehensive, complete collection of 30 courses. Each course in the Event Management & Wedding Planner bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Event Management & Wedding Planner bundle offers the flexibility and convenience to learn at your own pace. Make the Event Management & Wedding Planner package your trusted partner in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Event Management: Wedding Planner & Tour Guide - 30 courses Bundle is perfect for: Expand your knowledge and skillset for a fulfilling career with the Event Management & Wedding Planner bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Event Management & Wedding Planner bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Event Management & Wedding Planner bundle. Learn on your schedule, in the comfort of your home - the Event Management & Wedding Planner bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Event Management & Wedding Planner bundle. Certificates CPD Certificates Digital certificate - Included

Managing Successful Programmes (MSP®) 5th Edition Foundation: On-Demand MSP® certification provides guidance for programme managers, business change managers and the next step for project managers to develop their knowledge and skills to be able to positively respond to the challenges for managing programmes and larger, more strategic or multiple projects. MSP 5th edition emphasizes flexibility, adaptability, and responsiveness by adopting an incremental approach to the programme lifecycle and thus enabling organizational agility. AXELOS offers two levels of MSP Examination: MSP Foundation and MSP Practitioner. The MSP Foundation Examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the MSP programme management framework. The MSP Foundation qualification is a prerequisite for the MSP Practitioner Examination, which assesses the ability to apply understanding of the MSP programme management framework in context. The MSP® 5th Edition Foundation course is a 3-day training based on the exam specification for MSP Foundation certification and is aligned with the Managing Successful Programmes (5th Edition) guide from AXELOS. What You Will Learn At the end of this course, participants will be able to: Understand key concepts relating to programmes and MSP Understand how the MSP principles underpin the MSP framework Understand the MSP themes and how they are applied throughout the programme Understand the MSP processes and how they are carried out throughout the programme Key Concepts of MSP Programmes Three Lenses of MSP Principles Themes and Governance Organization Organization Theme Organization Structure Individual Roles Stakeholder Management Design Design Theme Benefits Risk Identification and Prioritization Target Operating Model Documents and Key Roles Justification Justification Theme Business Case Financial Planning Documents and Key Roles Structure Structure Theme Delivery Planning Dependencies Benefits Realization Plan Resourcing Documents and Key Roles Knowledge Knowledge Theme Knowledge Management Information Management Document and Key Roles Assurance Assurance Theme Assurance at Multiple Levels Assurance Planning Document and Key Roles Decisions Decisions Theme Issue Resolution Risk Response Data Gathering and Reporting Options and Analysis Document and Key Roles MSP Processes Identify the Programme Design the Outcomes Plan Progressive Delivery Deliver the Capabilities Embed the Outcomes Evaluate New Information Close the Programme

Feeling Stuck in Your Career? The Leadership: Performance Management & Strategic People Management- 30 CPD Certified Courses Bundle is Your Skill-Building Solution. This exceptional collection of 30 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Leadership: Performance Management & Strategic People Management bundle provides an engaging learning experience, helping you learn skills across various disciplines. With Leadership: Performance Management & Strategic People Management- 30 CPD Certified Courses Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Leadership: Performance Management & Strategic People Management bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Leadership: Performance Management & Strategic People Management- 30 CPD Certified Courses bundle on your job life and career growth! This Leadership: Performance Management & Strategic People Management- 30 CPD Certified Courses Bundle Comprises the Following CPD Accredited Courses: Course 01: Organisation & People Management Course 02: Strategic Management Course 03: Team Management Level 5 Course 04: Performance Management Level 3 Course 05: Leadership and Management Course Course 06: Motivation Skills Course 07: Key Performance Indicators Professional Course 08: Employee Hiring and Termination Training Course 09: UK Employment Law Course 10: Diversity Training - Online Course Course 11: Conflict Resolution Course 12: Resourcing and Managing Talent Course Course 13: Productivity Secret Hacks Course 14: Workplace Productivity Training Course 15: Persuasion and Influencing Skills Course 16: Effective Communication Skills Course 17: Public Speaking and Presentation Skill Course Course 18: Corporate Social Responsibility (CSR) Course 19: Cross-Cultural Awareness Training Course 20: Operations Management Course 21: Change Management Course 22: Diploma in Lean Process and Six Sigma Course 23: Complete Lean Six Sigma Green Belt Course for Service Industry Course 24: Agile Scrum Master Certification Course 25: Stakeholder Management Course 26: Learn to Eliminate Weakness Course 27: The Power of Change Course 28: The Power of Patience Course 29: The Power of Resilience Course 30: Decision-Making and Critical Thinking What will make you stand out? Upon completion of this online Leadership: Performance Management & Strategic People Management- 30 CPD Certified Courses Bundle, you will gain the following: CPD QS Accredited Proficiency with this Leadership: Performance Management & Strategic People Management Bundle After successfully completing the Leadership: Performance Management & Strategic People Management bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Leadership: Performance Management & Strategic People Management Bundle The online test with immediate results You can study and complete the Leadership: Performance Management & Strategic People Management bundle at your own pace. Study for the Leadership: Performance Management & Strategic People Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Leadership: Performance Management & Strategic People Management- 30 CPD Certified Courses bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Leadership: Performance Management & Strategic People Management bundle, a comprehensive, complete collection of 30 courses. Each course in the Leadership: Performance Management & Strategic People Management bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Leadership: Performance Management & Strategic People Management bundle offers the flexibility and convenience to learn at your own pace. Make the Leadership: Performance Management & Strategic People Management package your trusted partner in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Leadership: Performance Management & Strategic People Management- 30 CPD Certified Coursesis perfect for: Expand your knowledge and skillset for a fulfilling career with the Leadership: Performance Management & Strategic People Management bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Leadership: Performance Management & Strategic People Management bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Leadership: Performance Management & Strategic People Management bundle. Learn on your schedule, in the comfort of your home - The Leadership: Performance Management & Strategic People Management bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Leadership: Performance Management & Strategic People Management bundle. Certificates CPD Certificates Digital certificate - Included

QLS Level 5 Endorsed Diploma | QLS Hard Copy Certificates Included | Plus 5 CPD Courses | Lifetime Access

Description Operations Management diploma An apt choice for the people who are looking forward to learning more about the operations field and equipping themselves with the necessary skills to further their career in that field, the diploma course in Operations Management is divided into eleven comprehensive, intuitive, and easy-to-understand modules that cover the complete life cycle of the operations management process and provides the students with an in-depth understanding of the important disciplines in that area. The Operations Management diploma is applicable to anyone already working in the Operational field as a Manager or anyone who plans to make a career in the field. Particularly useful to those who have some previous experience in the operational field and are looking to enhance their career into the management level, the course is designed in such a way that amateurs too can understand it perfectly. Participants of this Operations Management Diploma can get a comprehensive review of Operations Management on how to design, purchase, organize, produce and deliver products and services and a lot more. On completing the course, you will have learned how to make operational decisions in various areas. You will have gained the understanding necessary to purchase, develop and make use of the resources that a company would require to deliver the goods and services needed by their clients. What you will learn 1: Introduction to Operations Management 2: Operations Strategy 3: Design of Product and Selection of Process 4: Total Quality Management 5: Statistical Quality Control 6: Supply Chain Management 7: JIT and Lean Systems 8: Capacity Planning 9: Facility Location 10: Work Systems Design 11: Inventory Management Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Overview By the end of the course, delegates will have:   Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour