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2034 Courses in Leicester delivered Online

Inspirational and Motivational Leadership Skills

By The Teachers Training

Inspirational and Motivational Leadership Skills is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Physical Inspirational and Motivational Leadership Skills and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 03 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Developing the Leader Within You Developing the Leader Within You 00:20:00 Module 02: Emotional Intelligence in Leadership Emotional Intelligence in Leadership 00:16:00 Module 03: Communication Skills Communication Skills 00:25:00 Module 04: Public Speaking Public Speaking 00:29:00 Module 05: Critical Thinking in Problem-Solving and Decision Making Critical Thinking in Problem-Solving and Decision Making 00:22:00 Module 06: Motivation and Counselling Motivation and Counselling 00:15:00 Module 07: Management and Leadership Management and Leadership 00:25:00

Inspirational and Motivational Leadership Skills
Delivered Online On Demand2 hours 32 minutes
£27.99

Facilitation Skills for Business Analysts: Virtual In-House Training

By IIL Europe Ltd

Facilitation Skills for Business Analysts: Virtual In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™). Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills. What you will Learn At the end of this program, you will be able to: Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication Describe the facilitation skills that are most supportive of those intersections Improve your ability to apply these skills in the context of your business analyst functions Foundation Concepts The role of the Business analyst (BA) An Introduction to the BABOK® Guide Business analyst roles and the product / project life cycle (PLC) Facilitation skills for the business analyst The BABOK® Guide and Communication An introduction to the communication process Addressing basic communications challenges Planning business analysis communication Communication and BABOK® Guide tasks Targeted Elicitation Techniques Synergy between communication and targeted elicitation techniques Preparing for elicitation Cornerstone targeted technique: interviews Other targeted elicitation techniques Related general communication skills Group Elicitation Techniques Synergy between requirements communication and group elicitation techniques Cornerstone group elicitation technique - requirements workshops Other group elicitation techniques Related general communication skills - meeting management best practices Related general communication skills - facilitating best practices Process / Model-Based Elicitation Techniques Synergy between requirements communication and process / model-based elicitation techniques Process / model-based elicitation techniques Related interpersonal skills - problem solving and decision making Investigative Elicitation Techniques Synergy between requirements communication and investigative elicitation techniques Cornerstone investigative elicitation technique - document analysis Other investigative elicitation techniques Summary of elicitation techniques by usage in the requirements process Using Presentations, Structured Walkthroughs, and Influencing Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks Cornerstone technique - structured walkthroughs General communication skill - presenting Related interpersonal skill - influencing Special Facilitation Skills - Negotiating and Mediating Negotiating Mediating

Facilitation Skills for Business Analysts: Virtual In-House Training
Delivered OnlineFlexible Dates
£1,250

Creative Accountant

By Study Plex

Highlights of the Course Course Type: Online Learning Duration: 2 Hours 28 Minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about accounting Understand the core competencies and principles of accounting Explore the various areas of accounting Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert accountant Creative Accountant Course Master the skills you need to propel your career forward in accounting. This course will equip you with the essential knowledge and skillset that will make you a confident accountant and take your career to the next level. This comprehensive creative accountant course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this creative accountant course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective accounting practice and equip you with the essential skills, confidence and competence to assist you in the accounting industry. You'll gain a solid understanding of the core competencies required to drive a successful career in accounting. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for accountant or for people who are aspiring to specialise in accounting. Enrol in this creative accountant course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive creative accountant course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this accounting can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This creative accountant course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This creative accountant course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This creative accountant course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum The Three Types of Problem The Three Types Of Problem 00:05:00 Why Change Fails Why Change Fails 00:07:00 The Critical Problem The Critical Problem 00:07:00 Dealing with the Stress of a Critical Problem Dealing With The Stress Of A Critical Problem 00:05:00 The Tame Problem The Tame Problem 00:08:00 Additional Tools for Problem Solving Additional Tools For Problem Solving 00:07:00 The Four Frame Model The Four Frame Model 00:07:00 Wicked Problems Wicked Problems 05:45:00 What can we do with Wicked Problems What Can We Do With Wicked Problems 00:05:00 A Strategy to Deal with Wicked Problems A Strategy To Deal With Wicked Problems 00:09:00 Problem Solving Tools for Wicked Problems Problem Solving Tools For Wicked Problems 00:07:00 Solution Focussed Approaches Solution Focussed Approaches 00:06:00 How to be a Change Agent How To Be A Change Agent 00:09:00 Key Learning Points Key Learning Points 00:10:00 Assessment Assessment - Creative Accountant 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Creative Accountant
Delivered Online On Demand
£19

Eleven Plus and SATs Exam Tuition - Online

5.0(8)

By GLA Tutors Home or Online

GLA Tutors is your trusted partner in preparing children for the SATs and Eleven Plus exams.  We understand the importance of these exams in shaping a child's academic future, and we are here to provide comprehensive and effective tutoring to ensure their success. Our dedicated team of tutors is well-versed in the style and content of both the SATs and Eleven Plus exams. We are committed to equipping children with the knowledge, skills, and confidence they need to excel in these challenging assessments. For SATs preparation, we offer targeted instruction in key subjects such as English (including Grammar, Reading and Writing), Mathematics, and Science. Our tutors are experienced in teaching the specific curriculum and concepts covered in the SATs, ensuring that children are thoroughly prepared for each section of the exam. From comprehension and grammar in English, to problem-solving and data analysis in Mathematics, our tutors provide tailored guidance to help children tackle every aspect of the SATs with confidence. For the Eleven Plus, we assess a child's aptitude in key areas such as English, Mathematics, Verbal Reasoning, and Non-Verbal Reasoning. Our tutors have in-depth knowledge of the exam format and content, and they employ effective strategies to help children succeed in each section. From improving comprehension and vocabulary skills in English, to developing logical reasoning and problem-solving abilities in Mathematics and Reasoning, we provide comprehensive support to ensure children are well-prepared for the Eleven Plus exams. Successfully passing the SATs or Eleven Plus exams  Success in these exams opens up a world of opportunities for children. After achieving these milestones, children will have various options available to them. They may gain entry into selective secondary schools, including grammar schools, which can provide an academically challenging environment and a strong foundation for future success. Additionally, achieving high scores in these exams can enhance a child's confidence and self-esteem, paving the way for a positive attitude towards learning and academic achievement in the future. There is a direct correlation between success in these exams and the GCSEs. Individual Styles AtGLA Tutors, we understand that every child is unique, and we tailor our tutoring approach to meet their individual needs. Our tutors provide personalised instruction, focusing on areas where each child requires additional support, while also nurturing their strengths and building their overall academic abilities. We are dedicated to fostering a positive and engaging learning environment, where children feel motivated and empowered to reach their full potential. Our tutors not only impart knowledge but also instill important study skills, critical thinking abilities, and effective exam techniques that will serve children well beyond the SATs and Eleven Plus exams. Choose GLA Tutorsas your partner in preparing your child for the SATs and Eleven Plus exams. With our experienced tutors, comprehensive resources, and personalised approach, we are committed to helping children achieve their academic goals and unlock a brighter future.  Invest in your child's success and join us at GLA Tutors today.

Eleven Plus and SATs Exam Tuition - Online
Delivered OnlineFlexible Dates
£40

Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development - 20 Courses Bundle

By NextGen Learning

Get ready for an exceptional online learning experience with the Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development is a dynamic package, blends the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Conflict Management, Psychology & Self Esteem package has something for everyone. As part of the Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Conflict Management, Psychology & Self Esteem bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Conflict Management Bundle Comprises the Following CPD Accredited Courses: Anger Management and Conflict Resolution Program Self Confidence & Self Esteem Self-Help Psychology: Mental Freedom Positive Psychology Masterclass Using Mindfulness at Work for Productivity Organizational Behaviour, HR and Leadership Level 3 Coaching & Mentoring Course Master Emotional Intelligence for Crucial Moments Rational Emotive Behaviour Therapy (REBT) Certificate Influencing and Negotiating Personal and Networking Skills Career Development and Passion Goal Setting, Motivation, and Resilience for Life Effective Communication Skills Problem-Solving and Decision Making Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Conflict Management, Psychology & Self Esteem Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with Conflict Management, Psychology & Self Esteem. Build a strong knowledge base in your chosen course via Conflict Management, Psychology & Self Esteem. Benefit from the flexibility and convenience of online learning. With the Conflict Management, Psychology & Self Esteem package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development, a rich anthology of 15 diverse courses. Each course in the Conflict Management, Psychology & Self Esteem bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development bundle will take you on a unique and enriching educational journey. TheConflict Management bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development bundle offers you the flexibility and convenience to learn at your own pace. Make the Conflict Management, Psychology & Self Esteem package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trend. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Conflict Management bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development - 20 Courses Bundle
Delivered Online On Demand40 hours
£79

Social Worker with Youth Work - Endorsed Training

By Imperial Academy

Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Social Worker with Youth Work - Endorsed Training
Delivered Online On Demand
£300

Resilience: Strategies to Become a Resilient Leader

5.0(9)

By Chart Learning Solutions

The core challenge lies in developing and implementing effective tactics and approaches that enable leaders to navigate adversity, uncertainty, and setbacks while maintaining their effectiveness and well-being. This involves cultivating resilience skills such as emotional intelligence, adaptability, problem-solving, and maintaining a sense of purpose. By adopting strategies such as fostering open communication, promoting a culture of learning and growth, and providing support networks, the goal is to empower leaders to effectively lead through challenges, inspire confidence, and sustain high performance despite obstacles. Learning Objectives The following are some of the key outcomes in this course: Explore the characteristics of a resilient leader, Discover strategies you can use to increase your own resilience, Understand what conflict management is and why it matters, Identify common sources of conflict and get tips on how to manage your response Target Audience Managers, Team Leaders, Young Professionals

Resilience: Strategies to Become a Resilient Leader
Delivered Online On Demand18 minutes
£34.95

Freight Broker / Agent Training: Guide to Coordinating Commercial

4.5(3)

By Studyhub UK

Introducing the 'Freight Broker / Agent Training: Guide to Coordinating Commercial' course - your passport to mastering the dynamic world of freight brokerage! Dive deep into a meticulously crafted program that promises not just to educate but to transform you into an industry expert. From understanding intricate regulations to mastering the art of marketing in this niche, our course ensures a 360-degree comprehension of the freight brokerage landscape. As a participant, you'll be empowered with the finesse to seamlessly coordinate commercial shipments, adeptly navigate the maze of legal mandates, streamline operations for maximum efficiency, and strategically manage risks. So, if you're looking to not just enter but dominate the freight brokerage arena, this course is your ultimate roadmap to success!   Learning Outcomes: Understand the fundamentals of freight brokerage and its role in the transportation industry. Comply with regulatory and legal requirements, ensuring ethical and legal business operations. Manage and optimize the day-to-day operations of a freight brokerage firm effectively. Develop proficiency in documentation and record-keeping for seamless transactions. Learn how to select and qualify carriers, ensuring safe and reliable transportation. Explore various freight transportation modes and their applications in commercial logistics. Master the art of marketing and sales strategies specific to freight brokerage. Acquire risk management and problem-solving skills to handle industry challenges adeptly.   Why buy this Freight Broker / Agent Training: Guide to Coordinating Commercial?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home   Certification After studying the course materials of the Freight Broker / Agent Training: Guide to Coordinating Commercial you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.   Who is this Freight Broker / Agent Training: Guide to Coordinating Commercial course for? Individuals aspiring to become freight brokers or agents. Transportation and logistics professionals seeking to expand their expertise. Entrepreneurs interested in starting their own freight brokerage business. Existing freight brokers and agents looking to enhance their skills.   Prerequisites This Freight Broker / Agent Training: Guide to Coordinating Commercial was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Career path Freight Broker/Agent: Average earnings range from £40,000 to £100,000 per year. Transportation Manager: Average earnings of around £70,000 to £90,000 annually. Logistics Coordinator: Median salary of approximately £45,000 to £65,000 per year. Supply Chain Analyst: Average earnings between £50,000 to £80,000 annually. Freight Sales Representative: Earnings typically range from £40,000 to £80,000 per year. Course Curriculum Module 01: Introduction To Freight Brokerage Introduction To Freight Brokerage 00:14:00 Module 02: Regulatory and Legal Requirements Regulatory and Legal Requirements 00:12:00 Module 03: Freight Broker Operations Freight Broker Operations 00:18:00 Module 04: Documentation and Record Keeping Documentation and Record Keeping 00:21:00 Module 05: Carrier Selection and Qualification Carrier Selection and Qualification 00:19:00 Module 06: Freight Transportation Modes Freight Transportation Modes 00:25:00 Module 07: Freight Broker Marketing and Sales Freight Broker Marketing and Sales 00:16:00 Module 08: Risk Management and Problem-Solving Risk Management and Problem-Solving 00:20:00

Freight Broker / Agent Training: Guide to Coordinating Commercial
Delivered Online On Demand2 hours 25 minutes
£10.99

Service Helpdesk & Technical Support Course

4.5(3)

By Studyhub UK

Dive into the realm of 'Service Helpdesk & Technical Support' with our comprehensive course, designed meticulously for those keen on mastering the nuances of telecommunication in the business world. As the digital age sweeps across industries, the ability to maintain effective telephonic relationships stands paramount. Whether it's managing interoffice communications, ensuring proper phone etiquette, or solving dilemmas over the call, this course lays down a roadmap, paving your way to be the linchpin in any organisation's communication chain. Learning Outcomes Acquire proficiency in managing both inbound and outbound telephonic communications. Understand and implement superior telephone etiquette and rapport-building techniques. Develop the ability to address challenging callers through active listening and effective problem-solving methods. Master organisational, record-keeping, and business writing proficiencies to streamline operations. Enhance customer relationships with tailored strategies and effective planning. Why buy this Service Helpdesk & Technical Support Course course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Service Helpdesk & Technical Support Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Service Helpdesk & Technical Support Course course for? Individuals keen on spearheading telecommunication efforts within a corporate setting. Aspiring customer service representatives aiming for excellence in their roles. Managers seeking to refine their team's telecommunication procedures and protocols. Entrepreneurs wanting to establish robust communication lines in their ventures. Any professional eager to augment their telephone-based interaction skills. Prerequisites This Service Helpdesk & Technical Support Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Service Helpdesk & Technical Support Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Helpdesk Technician: £20,000 - £26,000 Technical Support Specialist: £25,000 - £32,000 Customer Service Representative: £18,000 - £24,000 Communication Coordinator: £23,000 - £29,000 Customer Relationship Manager: £30,000 - £40,000 Telecommunication Specialist: £28,000 - £35,000 Course Curriculum Module 01: Managing Interoffice Calls and Voicemail Managing Interoffice Calls and Voicemail 00:11:00 Module 02: Aspects of Phone Etiquette Aspects of Phone Etiquette 00:32:00 Module 03: Business Telephone Skills Business Telephone Skills 00:20:00 Module 04: Building Rapport Over the Phone Building Rapport Over the Phone 00:25:00 Module 05: Inbound and Outbound Calls Inbound and Outbound Calls 00:17:00 Module 06: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:29:00 Module 07: Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 08: Intra Organisation Dealings Intra Organisation Dealings 00:36:00 Module 09: Problem Solving over the Phone Problem Solving over the Phone 01:05:00 Module 10: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:29:00 Module 11: Business Writing Skills Business Writing Skills 00:42:00 Module 12: Organisational Skills Organisational Skills 01:17:00 Module 13: Communication Skills Communication Skills 00:26:00 Module 14: Customer Relationship Management Customer Relationship Management 00:43:00 Module 15: Effective Planning and Scheduling Effective Planning and Scheduling 00:47:00 Module 16: Invoicing/Petty Cash InvoicingPetty Cash 00:28:00

Service Helpdesk & Technical Support Course
Delivered Online On Demand9 hours 13 minutes
£10.99

Critical Thinking & Decision Making with Stress Management - QLS Endorsed

By Imperial Academy

2 QLS Endorsed Courses | CPD Certified | Free PDF & Hard Copy QLS Certificates | 180 CPD Points | Lifetime Access

Critical Thinking & Decision Making with Stress Management - QLS Endorsed
Delivered Online On Demand
£160