Overview By the end of the course, delegates will have: Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour
A four-hour workshop on how to accelerate the learning and development of your Neurodiverse colleagues.
Providing Guidance & Support for MHFAiders: giving reassurance they are not alone. Our MHFAider guidance & support forums are tailored to provide MHFAiders with the clarity they need to excel in their role. We believe it's important to offer a safe space for MHFAiders to discuss their role, while staying up to date with the latest best practices and information. Mental Health First-Aiders and Champions forum for open discussions, guidance, support, and focus topic learning with a registered Mental Health Nurse.
What does this course cover? This is an online course for developing history leadership in primary teaching. This term, we will be piloting the course as an immersive programme covering the key elements of primary history subject leadership, enabling all involved in history leadership at primary to carry out their role effectively. How is this course structured and delivered? The course will take place in ten online sessions from January–May 2025. Sessions 1, 8 and 10 are compulsory to attend live. Participants will be required to complete a gap task after each session and contribute to an online reflection diary. The other sessions will be recorded for participants to work through at their convenience, though participants are encouraged to attend the recording sessions live in order to make the most of the programme. All recordings will be made available on the course Moodle page within two working days of the live recording session. Who is this course for? This programme is designed for anyone who is a subject coordinator or subject leader for history in their primary school. You may have just been appointed as a subject leader, or be more experienced but looking for formal training or fresh inspiration and direction. What are the outcome? This course will: equip you fully for the demands of history leadership in primary schools increase your confidence to develop an innovative, inclusive and effective history curriculum in your school develop your understanding of efficient action planning and how to make a wider impact help you to make the case for history with senior leaders enable you to enthuse others and lead staff meetings about history develop your understanding of current issues in primary history education The course will include a chance to share resources and assessment approaches, plus much more What will each session cover? Session 1: Introductory meeting (Live attendance) Wednesday 22 January 2025, 4pm–5.30pm Introduction and aims Reflection activity on the current state of history in your school Key responsibilities of the history subject leader Current Ofsted implications for the subject and what to expect in an inspection How the HA and latest Ofsted material can support you Session 2: What makes an effective history subject leader? (Live and recorded) Monday 27 January 2025, 4pm–5.30pm How to effectively support teachers and learners as a history leader How to create a vision, lead change, and manage time Effective action planning and improvement Auditing your history provision and building your evidence trail Developing an innovative, inclusive and effective history curriculum in your school Disciplinary knowledge: What is history? What do historians do? Suggested gap task: Conducting teacher and/or pupil voice questionnaires. Compulsory gap task: Add to your reflection diary for the programme. If relevant, reflect on how you will use the teacher questionnaire or pupil voice. Session 3: What makes effective teaching of history? (Live and recorded) Wednesday 19 February 2025, 4–5.30pm The role of the teacher Supporting SEND pupils Securing substantive knowledge and concepts across the curriculum How to support colleagues by identifying core knowledge How to involve the whole staff in mapping out and embedding the progression of concepts across the curriculum Suggested gap task: Consider SEND in your curriculum. Compulsory gap task: Add to your reflection diary for the programme reflecting on SEND. Session 4: Curriculum and practice at EYFS (Live and recorded) Tuesday 25 February 2025, 4–5.30pm Unpicking and supporting the requirements of the EYFS curriculum and Development Matters Developing historical and chronological understanding in EYFS as part of Understanding the world Progression and transition from EYFS to Key Stage 1 Ensuring coherence: how to start developing concepts Making use of the local history on your doorstep for EYFS and KS1 Accessing resources and support for EYFS Suggested gap task: Fact finding and liaison. Compulsory gap task: Add to your reflection diary for the programme reflecting on current EYFS practice. Session 5: Curriculum and practice at Key Stage 1 (Live and recorded) Monday 3 March 2025, 4pm–5.30pm Unpicking and supporting the requirements of the National Curriculum for KS1 Progression: building upon transition from EYFS What do KS1 require before KS2? Ensuring coherence: further developing the school’s chosen substantive concepts How to develop disciplinary concepts Developing appropriate chronological understanding in KS1 Enhancing and engaging children’s knowledge and retention through enquiry The use of working walls in KS1 to support learning Accessing resources and support for KS1 Suggested gap task: Check your KS1 curriculum for coverage and progression, building upon what they have learnt in EYFS. Compulsory gap task: Add to your reflection diary for the programme reflecting on KS1 practice in your setting. Session 6: Curriculum and practice at Key Stage 2 (Live and recorded) Tuesday 11 March 2025, 4pm–5.30pm Unpicking and supporting the requirements of the National Curriculum for KS2 How to incorporate local history with progression in KS2 What do we want the children in Year 6 to leave with? Developing appropriate chronological understanding in KS2 Preparing for transition to Key Stage 3 Ensuring coherence: building upon the school’s chosen concepts for progression What the HA can do to support the teaching of KS2 units? Resources and support for KS2 Suggested gap task: Check your KS2 curriculum for coverage and progression, building upon what they have learnt in EYFS and KS1. Compulsory gap task: Add to your reflection diary for the programme reflecting on KS2 practice in your setting. Session 7: Approaching sensitive issues in history (Live and recorded) Tuesday 18 March 2025, 4pm–5.30pm What do we mean by diversity in history and why is it important? How to ensure a wider diversity in your history teaching Barriers to making the curriculum more diverse and how to overcome them Approaches to sensitive issues in history lessons, including: - Refugees and migration history - War - Climate change Suggested gap task: Consider opportunities for increasing diverse voices and raising climate issues in your curriculum. Compulsory gap task: Add to your reflection diary for the programme considering how you might address the sensitive or current issues raised in this session. Session 8: Interim review meeting (Live attendance) Tuesday 25 March 2025, 4pm–5.30pm A review session allowing subject leaders to reflect upon their progress so far Opportunity to respond to suggestions, clarify information, or raise issues from the previous sessions Time to ask questions, share good practice or recommended resources with the rest of the cohort Suggested gap task: Time to follow up on anything raised in this session or to complete any previous tasks, following clarification and inspiration from this session. Compulsory gap task: Add to your reflection diary for the programme, reflecting on your priorities and actions using suggestions from the presenter or other delegates. Session 9: Assessment and evidence (Live and recorded) Wednesday 30 April 2025, 4pm–5.30pm Assessment and expectations A word about writing Triangulating the evidence What to look for in a work scrutiny Suggested gap task: Conduct a work scrutiny on one aspect to check across the school, in conjunction with a focused pupil voice on the same aspect. Compulsory gap task: Add to your reflection diary considering how you will conduct a work scrutiny and what you will focus on – or, if relevant, reflect on what you discovered and how you will address any issues. Session 10: Final meeting (Live attendance) Wednesday 14 May 2025, 4pm–5.30pm Following up any requests arising from the interim meeting (Session 8) Discussion or clarification of any issues arising from previous sessions Discussion of priorities, next steps and any issues Sharing ideas for enthusing others and leading staff meetings: “What worked for me?” Communicating with headteachers, governors, colleagues and parents Are you ready for the HA Quality Mark? Suggested gap task: Identifying your school’s next steps Compulsory gap task: Complete your final piece in your reflection diary.
In the pulsating heart of every successful organization lies a powerhouse known as HR Management - the architects of talent, the custodians of culture, and the linchpins of organizational success. Welcome to our Level 3 Certificate in HR Management, where we unveil the secrets to mastering the art and science of human resource leadership. Picture this: You, the master of HR Management, standing at the helm of your organization, guiding its destiny with wisdom and finesse. Your team is not just a collection of individuals; they're a cohesive unit fuelled by purpose and passion. With our HR Management course, this vision becomes your reality. Dive into our meticulously crafted HR Management curriculum, where each section is a treasure trove of knowledge waiting to be unlocked. From understanding core concepts to implementing world-class HR Management employee retention strategies, we equip you with the tools and techniques to build a thriving workforce that drives bottom-line results. Level 3 Certificate in HR Management Learning Outcomes: Grasp the foundational principles of HR Management with clarity and confidence. Implement proven employee retention strategies to cultivate a loyal and engaged workforce. Analyse and adopt HR Management best practices from top companies to enhance employee benefits and satisfaction. Apply practical tips and techniques to retain talent and foster a culture of loyalty and commitment. Forge strong, meaningful relationships with employees, fostering a sense of belonging and purpose. Synthesize key learnings into actionable insights to drive organizational success and growth. Level 3 Certificate in HR Management Section 01: Introduction to HR Management Section 02: Core Concepts Section 03: Best Employee Retention Strategies That Actually Work Section 04: Employee Benefits & Retention Strategies Used by World's Top Companies Section 05: Practical Tips to Retain Employees in Your Organisation Section 06: Bonus Section: Building a Strong Relation with Employees Section 07: Conclusion Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the HR Management course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement of QLS certificate on Level 3 Certificate in HR Management course The Quality Licence Scheme (QLS) has endorsed this HR Management course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the HR Management course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in HR Management The Level 3 Certificate in HR Management is designed for individuals seeking to enhance their skills and knowledge in the dynamic field of HR Management, like - HR Managers Talent Acquisition Specialists Employee Relations Officers Organizational Development Managers Small Business Owners Requirements Level 3 Certificate in HR Management To enrol in this Level 3 Certificate in HR Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in HR Management Welcome to a realm of boundless opportunities! Explore diverse career paths after completing this HR Management course. Embrace the journey ahead in HR Management. HR Director Talent Acquisition Manager Employee Relations Consultant Organizational Development Specialist Small Business HR Manager Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
HR Management - Level 3 Training Overview Do you dream of a career where you shape the success of an organization by empowering its greatest asset - its people? HR Management - Level 3 Training equips you with the expertise to become a sought-after HR professional. This in-depth program delves into core HR concepts, explores successful employee retention strategies, and equips you with practical tools to cultivate a thriving workplace environment. Whether you're looking to launch your HR career or refine your existing skillset, this training program provides the knowledge and practical guidance to excel in today's dynamic business landscape. Uncover the secrets to building a loyal and engaged workforce. Learn from real-world examples used by industry leaders to foster a positive work environment and minimize employee turnover. Develop the essential skills to navigate complex HR situations with confidence and build strong relationships with employees at all levels. By the program's conclusion, you'll be empowered to make a significant impact on your organization's success. HR Management - Level 3 Training is your gateway to a rewarding career dedicated to people, fostering a positive work environment, and shaping the future of your organization. Learning Outcomes Gain a comprehensive understanding of core HR concepts and principles. Master the art of crafting employee retention strategies that demonstrably reduce turnover. Analyze and implement best practices used by leading companies to create a thriving workplace culture. Develop practical skills to navigate complex HR scenarios with confidence. Foster strong and positive relationships with employees at all organizational levels. Why You Should Choose HR Management - Level 3 Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? HR Management - Level 3 Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our HR Management - Level 3 Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. HR Management - Level 3 Training Section 1: Introduction Unit 1: Welcome to the Course 00:05:00 Unit 2: Course Highlights 00:03:00 Unit 3: Quick Activity 00:02:00 Section 2: Core Concepts Unit 1: What does Talent Management Mean 00:06:00 Unit 2: Steps for Talent Management Process 00:05:00 Unit 3: Meaning of Talent Acquisition 00:06:00 Unit 4: 4 Tips to Hire the Best Employees 00:06:00 Unit 5: Training & Developing Employees + Quick Tips 00:05:00 Unit 6: Why Companies Spend Million Dollars in Training & Development 00:04:00 Unit 7: Why Employee Retention is Important for a Company 00:03:00 Unit 8: Employee Retention Techniques 00:07:00 Section 3: Best Employee Retention Strategies That Actually Work Unit 1: Why These Strategies Are So Useful 00:01:00 Unit 2: 1st Retention Strategy 00:06:00 Unit 3: 2nd Retention Strategy 00:11:00 Unit 4: Quick Activity - Here's How to Use It 00:01:00 Section 4: Employee Benefits & Retention Strategies Used by World's Top Companies Unit 1: Section Introduction 00:01:00 Unit 2: How Google Takes Care of its Employees 00:12:00 Unit 3: How Microsoft Retains it's Employees 00:06:00 Unit 4: Key Takeaway 00:04:00 Section 5: Practical Tips to Retain Employees in Your Organisation Unit 1: Offer Quick Incentives 00:03:00 Unit 2: Show Career Growth 00:02:00 Unit 3: Praising & Rewarding 00:02:00 Unit 4: Make it Convenient 00:03:00 Unit 5: Sponsor Education 00:02:00 Section 6: Bonus Section: Building a Strong Relation with Employees Unit 1: 3 Words to Retain Your Best Employees 00:03:00 Section 7: Conclusion Unit 1: Conclusion 00:01:00
Good Manufacturing Practice (GMP) for medicinal products relies on documentation. Good Documentation Practice (GDocP) is that part of GMP that applies to the creation, maintenance, use, and retention of documents to provide assurance of the quality of products.
In this course, you will learn to understand the unique dynamics of managing employees from different generations, including the differences in communication styles, work preferences, and values. Through exploring the different generations present in the workforce, you will gain a deeper understanding of how to create a workplace culture that fosters collaboration and mutual respect among employees of all ages. In addition, this course will cover the latest trends and innovations in HR policies, from employee retention strategies to organizational change processes. You will learn to develop effective retention strategies that will help your organization retain top talent and drive positive change. After the successful completion of the course, you will be able to learn about the following, Understand the dynamics of managing a multi-generational workforce. Explain the difference between different generations of the workforce at the workplace. To explain trends and innovation in HR policies. To understand retention strategy and organisational change process. To explore team synergies and their role. In this course, you will learn to understand the unique dynamics of managing employees from different generations, including the differences in communication styles, work preferences, and values. Through exploring the different generations present in the workforce, you will gain a deeper understanding of how to create a workplace culture that fosters collaboration and mutual respect among employees of all ages. In addition, this course will cover the latest trends and innovations in HR policies, from employee retention strategies to organizational change processes. You will learn to develop effective retention strategies that will help your organization retain top talent and drive positive change. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Concepts in Managing and Utilizing Human Resources Self-paced pre-recorded learning content on this topic. Concepts in Managing and Utilizing Human Resources Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor HR professionals Managers and supervisors Business owners and entrepreneurs Team leaders and project managers Individuals seeking to develop their skills in managing a diverse and multi-generational workforce. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Project Management Foundation (PM Foundation™): On-Demand PM Foundation™ provides a comprehensive introduction to the fundamentals of project management based upon PMI®'s A Guide to the Project Management Body of Knowledge (PMBOK® Guide). Dynamic and interactive, the course has an easy-to-use interface and includes a real-world video case study and exercises that run throughout the course to ensure increased retention of learning. Initiating Planning Executing Monitoring and Controlling Closing
In this four-hour interactive 1-2-1 session, Dan will analyse all the ways you currently attract new clients, advise on how to tweak/revolutionise your systems and suggest new ways to become a client magnet. Hence, the right clients contact you without having to ‘sell’. Dan will also share his insights on customer retention – having looked after many private clients for over a decade; he shares practical insights that go beyond being a good coach (such as boundaries, rapport building, empathy, and leadership) and that help you manage your working relationships with grace and kindness and professionalism. This Masterclass will be tailor-made for YOU and requires completing an onboarding questionnaire upon purchase.