3230 Courses in Coventry delivered Online

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Step into the intricate world of supply chains, purchasing cycles, and procurement strategy with this expertly designed Production and Procurement Engineer Course. From understanding the foundations of supply chain operations to mastering supplier relationships, risk analysis, and e-procurement, this course offers a detailed look into the frameworks that keep modern businesses moving efficiently. Every module is shaped to reflect industry-relevant processes and systems used in today's engineering and procurement functions, making it an essential guide for professionals aiming to sharpen their capabilities in purchasing and supply coordination. Explore how procurement plays a strategic role in organisational success, with modules covering everything from competitive bidding and quality management to category oversight and digital procurement solutions. Whether you're handling supplier negotiations, managing inventory, or streamlining purchasing tools, this course offers a clear, structured journey through the key concepts and methods that define procurement excellence in engineering-led industries. Designed to be studied entirely online, it's tailored for those seeking a focused, professional route into advanced production and procurement functions. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Supply Chain Basics Module 02: Role of Procurement in an Organisation Module 03: The Purchasing Cycle Module 04: Purchasing Toolkits Module 05: Managing Competitive Bids Module 06: Quality Management Module 07: Supplier Relationship Management Module 08: Analysing and Reducing Risk in the Supply Chain Module 09: Improving Efficiency and Accuracy Module 10: Category Management Module 11: Inventory Management Module 12: E-procurement Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Production and Procurement Engineer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Production and Procurement Engineer training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Dive into the world of project management with our comprehensive course! Master the fundamentals, explore advanced tools such as Jira, Microsoft Teams, and Trello, and gain real-world insights. From Agile methodologies to effective communication strategies, this course equips you with the skills to excel as a confident and successful project manager.

This course will provide the information you need to master the Raspberry Pi 3 and Raspberry Pi 4. It walks you through everything you need to know to use the platform to the fullest and assumes no prior programming or electronics knowledge. The course also covers details about Raspberry Pi OS and Raspberry Pi Imager.

Unlock Your Potential and Land Your Dream Job with Our HR Advisor - HR Fundamentals and Best Practices Online Training Course! The HR Advisor - HR Fundamentals and Best Practices Course offers a thorough introduction to key areas of human resources, tailored for those looking to develop a solid foundation in HR functions. This online programme covers everything from essential HR management principles to talent acquisition, payroll administration, and motivational interviewing. Each module is designed to equip learners with the knowledge to support organisational growth and foster a productive workplace culture, all from a flexible learning environment. Participants will also explore career development strategies, effective crisis communication, and methods to enhance workplace productivity. Additional focus areas include line management techniques, CV writing, and life coaching to guide career counselling. This course provides a well-rounded pathway for anyone aiming to sharpen their understanding of HR processes while maintaining the convenience of remote study. Whether you're entering HR or seeking to refine your skills, this course offers valuable insights to help you confidently manage the people side of business. Courses included in this HR Advisor - HR Fundamentals and Best Practices Bundle: Course 01: HR Management Course Course 02: Talent Acquisition Specialist Course 03: Payroll & Benefits Administrators Course 04: Motivational Interviewing Course 05: Crisis Communication for HR (Human Resources) Course 06: Career Development Course 07: CV Writing Course 08: Workplace Productivity Course 09: Line Management Course 10: Life Coaching and Career Counselling Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive HR Advisor - HR Fundamentals and Best Practices course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The HR Advisor training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our HR Advisor training.

Welcome to a project-based intermediate course. This course is designed to learn how to create new and exciting projects using various python modules. In each section, we will build a project and with each project, you will learn how to create an online multiplayer game, AOL-style chat room, and more!

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.

Artists and designers are widely using illustrator to magnify a design, picture, logo, and many more things. Becoming an expert in this field, you can use this program for professional and personal works. To learn vivid uses of this program skillfully, take a look at our Adobe Illustrator CC Beginner course. The contents of the course assist you to pursue the best position in this role. First and foremost, the course teaches you the basic of drawing along with the introduction of tools and its multiple functions. Furthermore, it makes clear the use of illustrator to open new documents, navigate, and use Adobe Bridge. Following that, the course guides you how to draw shapes, edit shapes, use layers, measure objects, apply stroke, fill, and gradients, and transfer the object effectively. Overall, you will learn the use of pen tools, brush to paint, many other tools to apply special effect and many other things. Who is this course for? Adobe Illustrator CC Beginner is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Adobe Illustrator CC Beginner is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Introduction Introduction 00:01:00 Introduction to Illustrator Why Adobe Illustrator? 00:03:00 Using Selection Tools 00:02:00 Creating New Documents 00:08:00 Saving Adobe Illustrator Files 00:06:00 Navigating the Interface 00:08:00 Managing Workspaces 00:05:00 Drawing Basics Creating Shapes 00:13:00 Using the Drawing Tools 00:10:00 Mastering the Pen Tool 00:09:00 Editing Shapes 00:08:00 Grouping and Aligning Shapes 00:06:00 Understanding Layers 00:06:00 Putting it all Together 00:07:00 Measuring and Transforming Objects Working with Rules and Guides 00:05:00 Discovering the Transform Panel 00:08:00 Using Transform and Distort 00:04:00 Applying Fills and Strokes Editing Fills with the Color Panel 00:08:00 Editing Fills with the Swatches Panel 00:09:00 Modifying Strokes 00:09:00 Creating Gradients 00:09:00 Using the Freeform Gradient 00:06:00 Setting Type Using Type Tools 00:10:00 Discovering Type Panels 00:08:00 Working with Adobe Fonts 00:04:00 Painting with Brushes Discovering the Brush Panel 00:06:00 Creating Custom Brushes 00:06:00 Using the Blob Brush 00:08:00 Applying Effects Using the Appearance Panel 00:04:00 Understanding the Effects Menu 00:07:00 Exporting from Illustrator Creating PDF's 00:07:00 Exporting to Other Formats 00:08:00 Importing Adobe PDF´s 00:03:00 Understanding Metadata 00:04:00 Printing your Document 00:07:00 Conclusion Course recap 00:01:00 Resources Resources - Adobe Illustrator CC Beginner 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

CRM: Customer Relationship Management Online Are you excited to start a job as front desh executive or the job which have direct interaction with customers? Then our comprehensive CRM Course (Customer Relationship Management) is perfect for you. This CRM Course (Customer Relationship Management) delves into customer-centric strategies and emphasizing the use of CRM tools for enhanced customer interactions. The CRM Course (Customer Relationship Management) participants gain insights into customer data analysis, segmentation and effective communication techniques. The CRM Course (Customer Relationship Management) fosters skills in CRM system implementation and aligning sales. Moreover, the CRM Course (Customer Relationship Management) involves marketing and service functions. The CRM Course (Customer Relationship Management) helps in optimizing overall business performance through strengthened customer relationships. As the CRM Course (Customer Relationship Management) is a great method to progress your profession the what are you waiting? Sign up for this CRM Course (Customer Relationship Management) immediately! Main Course: CRM: Customer Relationship Management Free courses included with CRM: Customer Relationship Management Course: Along with CRM: Customer Relationship Management Course you will get free Close Protection Course Along with CRM: Customer Relationship Management Course you will get free Security Management Course Special Offers of this CRM: Customer Relationship Management Course: This CRM: Customer Relationship Management Course includes a FREE PDF Certificate. Lifetime access to this CRM: Customer Relationship Management Course Instant access to this CRM: Customer Relationship Management Course 24/7 Support Available to this CRM: Customer Relationship Management Course CRM: Customer Relationship Management Online Our CRM Course (Customer Relationship Management) provides an introduction to Customer Relationship Management (CRM) along with its all functions. Also, the CRM Course (Customer Relationship Management) explains CRM strategies, and data analysis in CRM and CRM Databases. Moreover, this CRM Course (Customer Relationship Management) includes difficulties handling processes. Additionally, the CRM Course (Customer Relationship Management) explain how to deepen the customer relationship and the future of CRM. Who is this course for? CRM: Customer Relationship Management Anyone can take this CRM Course (Customer Relationship Management). Requirements CRM: Customer Relationship Management To enroll in this CRM: Customer Relationship Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our CRM: Customer Relationship Management Course. Be energetic and self-motivated to complete our CRM: Customer Relationship Management Course. Basic computer Skill is required to complete our CRM: Customer Relationship Management Course. If you want to enrol in our CRM: Customer Relationship Management Course, you must be at least 15 years old. Career path CRM: Customer Relationship Management After completing this CRM Course (Customer Relationship Management), you can work as a manager, customer service manager, CRM analyst, and many other positions!

Anatomy: Anatomy and Physiology Course Online ➽➽➽ Buy 1 and Get 2 Courses FREE! Do you want to take a deep dive into the workings of the nervous system alongside the functions of the brain and our five senses? Then our Anatomy: Anatomy and Physiology Course will be a perfect option for you. The Anatomy: Anatomy and Physiology Course delves into the intricacies of the human body's structure and function. This Anatomy: Anatomy and Physiology Course covers organ systems, tissues, and cellular processes. In the Anatomy: Anatomy and Physiology Course, students gain a profound understanding of anatomy and physiology. Through the Anatomy: Anatomy and Physiology Course topics, you can learn the skeletal, muscular, cardiovascular, and nervous systems. Moreover, this Anatomy: Anatomy and Physiology Course equips learners with essential knowledge for careers in healthcare or biological sciences. Enrol in this Anatomy: Anatomy and Physiology Course to emphasize the interconnectedness of bodily functions and the importance of maintaining a holistic perspective on human health. Main Course: Anatomy and Physiology Course Special Offers of this Anatomy: Anatomy and Physiology Course: This Anatomy: Anatomy and Physiology Course includes a FREE PDF Certificate. Lifetime access to this Anatomy: Anatomy and Physiology Course Instant access to this Anatomy: Anatomy and Physiology Course 24/7 Support Available to this Anatomy: Anatomy and Physiology Course Anatomy: Anatomy and Physiology Course Online The Anatomy: Anatomy and Physiology Course provides a comprehensive exploration of the human body's structure and function. Also, the Anatomy: Anatomy and Physiology Course encompasses organ systems and cellular processes. Students of Anatomy: Anatomy and Physiology Course gain insights into the skeletal, muscular, cardiovascular, and nervous systems. Overall, this foundational Anatomy: Anatomy and Physiology Course is essential for understanding a holistic understanding of the intricacies of human anatomy and physiology. Who is this course for? Anatomy: Anatomy and Physiology Course Online This Anatomy: Anatomy and Physiology Course is suitable for Medical Healthcare Professionals, Anatomy: Anatomy and Physiology Course Tutor or medical students. Requirements Anatomy: Anatomy and Physiology Course Online To enrol in this Anatomy: Anatomy and Physiology Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Anatomy: Anatomy and Physiology Course Be energetic and self-motivated to complete our Anatomy: Anatomy and Physiology Course. Basic computer Skill is required to complete our Anatomy: Anatomy and Physiology Course. If you want to enrol in our Anatomy: Anatomy and Physiology Course, you must be at least 15 years old. Career path Anatomy: Anatomy and Physiology Course Online This Anatomy: Anatomy and Physiology Course is an excellent way for you to pursue your career in many fields, such as; Medical Healthcare Professional, Biological Researcher, First Aid Officer and many more!