2380 Courses in Cardiff delivered Online

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD QS Certified Customer Support Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today’s fast-paced digital landscape, the role of a Customer Support Engineer is more crucial than ever. This course offers a clear and structured pathway to mastering the essential knowledge needed to tackle technical support challenges with confidence. You’ll explore core concepts in troubleshooting, system diagnostics, and client communication—equipping you to handle customer queries with ease and precision. Whether you’re new to the field or looking to refine your approach, this course delivers insight into the technologies and problem-solving techniques that define modern customer support. Designed for busy professionals, the course content is entirely online and thoughtfully crafted to fit into your schedule. Expect engaging modules that balance technical depth with the finesse required to maintain strong customer relationships. With a touch of dry humour to keep things lively, this course transforms complex topics into manageable, memorable lessons that prepare you to excel in a technical support environment. Say goodbye to confusion and hello to clarity, all while enhancing your professional profile. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The IT System Support Technician (Online Virtual Classroom) Course will equip candidates with the skills and knowledge to competently carry out routine customer support to a range of Computer users, communicate effectively with support managers, supporting colleagues and external clients.

Junos Operating System training course description This course provides students with the foundational knowledge required to work with the Junos OS and to configure Junos devices. The course provides a brief overview of the Junos device families and discusses the key architectural components of the software. The course then delves into foundational routing knowledge and configuration examples including general routing concepts, routing policy, and firewall filters. Delegates will gain experience in configuring and monitoring the Junos OS and monitoring basic device operations. This course is based on Junos OS Release 15.1X49. What will you learn Describe the design architecture of the Junos OS. Navigate within the Junos CLI and perform tasks within the CLI operational and configuration modes. Configure and monitor network interfaces. Navigate within the Junos J-Web interface. Identify where you might use firewall filters. Explain basic routing operations and concepts. Identify key factors in Juniper Networks' security. Junos Operating System training course details Who will benefit: This course benefits individuals responsible for configuring and monitoring devices running the Junos OS. Prerequisites: TCP/IP foundation for engineers Duration 3 days Junos Operating System training course contents Junos Operating System Fundamentals The Junos OS Traffic Processing Overview of Junos Devices User Interface Options-The Junos CLI User Interface Options The Junos CLI: CLI Basics The Junos CLI: Operational Mode The Junos CLI: Configuration Mode User Interface Options-The J-Web Interface The J-Web GUI Configuration Lab 1: User Interface Options Initial Configuration Factory-Default Configuration Initial Configuration Interface Configuration Lab 2: Initial System Configuration Secondary System Configuration User Configuration and Authentication System Logging and Tracing Network Time Protocol Archiving Configurations SNMP Lab 3: Secondary System Configuration Operational Monitoring and Maintenance Monitoring Platform and Interface Operation Network Utilities Maintaining the Junos OS Password Recovery System Clean-Up Lab 4: Operational Monitoring and Maintenance Interface Configuration Examples Review of the Interface Configuration Hierarchy Interface Configuration Examples Using Configuration Groups Routing Fundamentals Routing Concepts: Overview of Routing Routing Concepts: The Routing Table Routing Concepts: Routing Instances Static Routing Dynamic Routing Lab 5: Routing Fundamentals Routing Policy Routing Policy Overview Case Study: Routing Policy Lab 6: Routing Policy Firewall Filters Firewall Filters Overview Case Study: Firewall Filters Unicast Reverse-Path-Forwarding Checks Lab 7: Firewall Filters Class of Service CoS Overview Traffic Classification Traffic Queueing Traffic Scheduling Case Study: CoS Lab 8: Class of Service JTAC Procedures Opening a Support Case Customer Support Tools Transferring Files to JTAC Juniper Security Concepts Security Challenges Juniper's Security Focus Appendix A: IPv6 Fundamentals IPv6 Addressing Protocols and Services Configuration

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Develop and improve your IT knowledge and skills and advance your career A comprehensive IT course with both theoretical explanation and practical exercises to teach you, improve your IT skills, and advance your career. The course is delivered by an IT expert trainer with many years of experience in the field of information technology. Successfully complete the practical tasks and tests through the course and the final exam to consolidate your knowledge and skills. We created a professionally designed, advanced IT course to answer all your needs. We created an IT guide for all newcomers in the field and suitable for those already involved in IT service at the same time. It will make you proficient in the most important aspects of IT so you can enjoy limitless career prospects worldwide. The course will be delivered through a multimedia platform Kemp Center and will eventually bring you a valuable certificate of completion. It gives you the opportunity to study at any time in the comfort of your own home and at your own pace from any device that has an internet connection. It is designed for everyone interested in the IT field. The course begins with an introduction to information technology; and then explores computer hardware and software; operating systems, how they interact with computer hardware, and how to start up, install and uninstall the most widely used operating systems today – Windows and Linux. You will also learn about the Internet and networking, database systems and data analytics, the importance of troubleshooting and customer support, information assurance, and security. This course will enrich you with both, theoretical knowledge and practical skills that will help you start your IT career from 0, or to improve further your career getting more advanced IT roles. Join the communication course and get the benefits: Learning from a professional instructor24/7 access from any devicePractical exercisesTests, quizzes and recapsCertificate of completionExtra materials and downloadable bonuses100% satisfaction guarantee Your Singing Instructor: Toni Matthijs IT Expert The Information technology course will be delivered by Toni Matthijs -an IT expert, the best one in the field with many years of experience and an active role in information technology. Our IT expert will introduce you to the world of Information technology very carefully and detailed and will teach you how to properly organize and store data using various telecommunication systems. You will learn about computer hardware and software, about today’s most widely used operating systems: Windows and Linux, about Internet and networking, database systems and data analytics, troubleshooting and customer service, information assurance, and security. Your expert trainer will assist you and guide you through several knowledge repetitions, practical tasks, and tests to make sure you remember all the important information and consolidate your gained knowledge even better. In the end, you will be capable to use everything you learned in practice like an IT master. Overview of the course: Detailed video presentation Practical knowledge about business administration Practical knowledge of information technology, from installing software to managing databases. The course touches on selected topics in IT fundamentals among others: computer hardware and software, operating systems, installing, updating and uninstalling computer software, networking, databases and data analytics, troubleshooting and customer support, information assurance and security. Real examples of IT environment Assembling a computer from scratch, installing operating system on computer, installing, updating and uninstalling software on Windows and Linux, networking, creating database, stages of analytics process, using troubleshooting skills to solve a problem, developing an effective strategy for information assurance and security. Training videos In the course, you will find many training videos and video tutorials that will provide you with deeper knowledge about IT field and with practical IT skills that you can implement in your everyday IT tasks. 1. Hardware This section will introduce you the computer inside. Actually, you will learn all the components or different pieces inside a computer that together present the computer hardware. You will discover the function of each component and how all hardware components work together to make a computer function. By the end of this module, you will be able to build a computer from scratch! 2. Operating system In this section you will become familiar with operating systems, particularly those that are most widely used today and learn how an operating system interacts with computer hardware. 3. Networking This unit will introduce you to computer networking in practical and theoretical way. 4. Software This section focuses on computer software. By the end of this module, you will be able to install, update and remove software on both Windows and Linux operating systems. 5. Data analysis This section gives an overview of the concepts related to data analysis. 6. Troubleshooting and customer support In this section of the course, you’ll learn about the importance of troubleshooting and customer support. By the end of this module, you will utilize soft skills and write documentation to communicate with others. 7. Security and information assurance The last section of the course is a survey of the fundamental elements of computer security and information assurance. Knowledge repetitions and tests Repetitions of acquired knowledge and tests This course begins with a comprehensive introduction to the world of information technology. Through the course, you will have 9 repetitions and 9 tests that will allow you to check the acquired knowledge and better remember the topics discussed in the course. Final test Passing the final test means that you have enough knowledge and skills in the field of information technology and that you became a certified IT, expert. Practical tasks Practical tasks about: Counting in binary Assemble a computer from scratch Choose and install an operating system on a computer IP addressing and sub-netting Installing software on Windows Creating database, importing and exporting information for use in another application Using data to drive successful outcomes Troubleshooting Developing an effective information assurance strategy Bonus materials for the course: Advice on how to develop an effective strategy for information assurance and security A practical guide on how to install, update and uninstall operation systems, software, and other applications on the computer List of practical advice on how to improve your IT skill Practical guide on how to assemble a computer from scratch and how to work with computers successfully A letter from your expert instructor: The world of IT management is growing at a rapid pace and having the right skills and experience can help you develop and further improve your qualifications that will lead you to a lucrative career. We are pleased to present you and invite you to most popular and advanced study program for information technology – IT that aims to prepare you for a role of IT Specialist.In the course, you will be introduced to the world of IT through carefully, detailed developed lessons. The material shared covers plenty of IT topics and is designed to give you deeper knowledge of the IT field. The course will instruct you and teach you how to accomplish common IT tasks with the best tools and resources.This certificate course will equip you with the skills and working practices you need to apply to any IT job and that you need to succeed at all stages of your IT career. It will help you to develop and further improve your knowledge at a range of a master of IT.Investing in yourself is not wasting money and time, but a key for a better future ahead. Enroll our self-paced IT course now and start learning today, so you can benefit tomorrow!Toni Matthijs- IT Expert

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost