10114 Courses in Cardiff delivered Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Carrying out manufacturing activities on multiple products with different specifications consecutively.

Delighting customers goes far beyond solving issues—it’s about creating connections, maintaining trust, and ensuring every interaction counts. Our Customer Support Specialist Course is designed to equip learners with the confidence and understanding to navigate customer-facing roles in retail environments, where expectations are high and patience is often tested. Whether you're handling complaints, guiding purchases, or managing queues, this course offers insight into the psychology behind buyer behaviour, the art of communication, and the essentials of retail service strategy. From mastering the sales process to understanding consumer rights, the curriculum covers every angle of support work within a retail setting. You'll explore how to negotiate effectively, manage store safety, analyse trends, and engage with customers across different sales channels. With a strong focus on communication, behavioural insight, and operational knowledge, this course provides a solid foundation for anyone looking to build a rewarding role in customer support—one interaction at a time. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Specialist training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Specialist training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Negotiation Skills Workshop Course is designed for professionals and individuals who seek to enhance their negotiating abilities with the tools and techniques that drive successful outcomes. This dynamic course aims to provide you with a thorough understanding of negotiation strategies, helping you engage confidently in a range of negotiations, whether in the boardroom or in everyday business transactions. From understanding the nuances of human behaviour to mastering the art of persuasion, this course covers it all. Throughout the course, participants will gain invaluable insights into how to prepare for negotiations, identify key interests, and use language to influence decision-making effectively. Learn how to create value in negotiations, build rapport with stakeholders, and avoid common pitfalls that could undermine an agreement. Whether you're handling corporate deals, managing client relationships, or navigating team discussions, the Negotiation Skills Workshop Course offers the expertise you need to negotiate with success. Get ready to sharpen your abilities and reach your goals with confidence. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Understanding Conflict Module 2: Conflict Management Module 3: Understanding Negotiation Module 4: The Negotiation Process and Preparation Module 5: Powerful Negotiation Tool Module 6: Emotional Intelligence Module 7: Cross-Cultural Negotiation Module 8: Multi-Party Negotiations Module 9: Using Your Personal Negotiating Power Learning Outcomes: Conflict Mastery: Navigate conflicts adeptly, mastering resolution techniques. Strategic Negotiation: Develop strategic approaches for successful negotiation outcomes. Emotional Intelligence: Hone emotional intelligence to manage negotiations with finesse. Cross-Cultural Proficiency: Navigate cross-cultural negotiations with cultural sensitivity. Collaborative Leadership: Excel in multi-party negotiations, showcasing collaborative leadership. Personal Empowerment: Harness and leverage personal negotiating power for impactful results. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals in negotiation-centric roles Managers seeking conflict resolution expertise Entrepreneurs navigating business negotiations Legal professionals enhancing negotiation skills Sales and marketing professionals honing persuasive abilities HR professionals managing workplace conflicts International business professionals engaging in cross-cultural negotiations Anyone wanting to strengthen their negotiation acumen Career path Negotiation Consultant International Business Liaison Conflict Resolution Specialist Legal Negotiator Diplomatic Relations Officer Business Development Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Life Coaching: Life Coaching Course Online Introducing Life Coaching: Life Coaching Course "Empowering the Next Generation" Online course! Study Life Coaching: Life Coaching Course online and take the first steps toward a long-term successful career. This course will help you enhance your CV, impress potential employers, and stand out from the crowd. One of the most commonly asked questions is, "What is Life Coaching?" Life Coaching: Life Coaching Course is more than just giving advice. Life Coaching: Life Coaching Course entails developing a relationship with the client and assisting them in determining what they can do to achieve their goals. As a life coach, it is important to understand your client's needs and the changes they need to make to improve their lives. Main Course: Level 7 Life Coaching Course Additional Free Courses included with Life Coaching: Life Coaching Course Free Course: Course 01: Dealing with Difficult People Course 02: Level 5 Negotiation Skills Course 03: Communication Skills Special Offers of this Life Coaching: Life Coaching Course: This Life Coaching: Life Coaching Course includes a FREE PDF Certificate. Lifetime access to this Life Coaching: Life Coaching Course Instant access to this Life Coaching: Life Coaching Course 24/7 Support Available to this Life Coaching: Life Coaching Course [ Note: Free PDF certificate as soon as completing Life Coaching: Life Coaching Course] Life Coaching: Life Coaching Course Online This Life Coaching: Life Coaching Course consists of 12 modules. Course Curriculum of Life Coaching: Life Coaching Course Module 01: Life Coaching Fundamentals Module 02: The Process of Life Coaching Module 03: Emerging Communication Skills Module 04: Introduction to Neuro-Linguistics Programming (NLP) Module 05: Mental Skills Development Module 06: Physical Skills Development Module 07: Body Language Module 08: Emerging Organizational Skills Module 09: Developing Creativity Module 10: Improving Presentation Skills Module 11: Developing Effective Negotiation Skills Module 12: Managing Your First Impression Certification of Life Coaching: Life Coaching Course After completing the Life Coaching: Life Coaching Course, you can instantly download your certificate for FREE. Assessment Method of Life Coaching: Life Coaching Course After completing Life Coaching: Life Coaching Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Who is this course for? Life Coaching: Life Coaching Course Online This Life Coaching: Life Coaching Course is open to candidates with no prior expert experience from all backgrounds. This Life Coaching course is perfect for: Life Coaches Students Fresh Graduates Job Seekers Requirements Life Coaching: Life Coaching Course Online To enrol in this Life Coaching: Life Coaching Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Life Coaching: Life Coaching Course. Be energetic and self-motivated to complete our Life Coaching: Life Coaching Course. Basic computer Skill is required to complete our Life Coaching: Life Coaching Course. If you want to enrol in our Life Coaching: Life Coaching Course, you must be at least 15 years old.

Lifeguard: Lifeguard Course Online Introducing the ultimate course Lifeguard: Your Gateway to Safety! Dive into a rewarding and life-saving career with our comprehensive Lifeguard: Lifeguard Course. Whether you are an aspiring lifeguard or seeking to enhance your existing skills, this Lifeguard: Lifeguard course is your passport to becoming a confident and competent lifeguard: lifeguard. Through this Lifeguard: Lifeguard Course get acquainted with the fundamentals of lifeguarding. Learn about the crucial role lifeguards play in ensuring the safety of individuals in aquatic environments. Discover the importance of professionalism, effective communication, and the lifeguard's responsibilities. With this Lifeguard: Lifeguard Course understand how to identify distress signals and signs of drowning, enabling you to respond swiftly and save lives. Through this Lifeguard: Lifeguard Course you will also learn how to proactively manage risks and prevent accidents from occurring. By enrolling in the Lifeguard: Lifeguard Course, you are not just acquiring essential lifeguarding skills – you're becoming a guardian of lives. Embark on this exciting Lifeguard: Lifeguard Course today and become a certified lifeguard: lifeguard, equipped with the knowledge, skills, and confidence to save lives and ensure the safety of all those enjoying aquatic environments. Enroll in Lifeguard: Lifeguard Course and make a splash in your career! Main Course: Lifeguard Course Courses Included with This Lifeguard: Lifeguard Bundle. Along with Lifeguard: Lifeguard Course you will get free Workplace First Aid Training Along with Lifeguard: Lifeguard Course you will get free Ambulance Care Assistant Special Offers of this Lifeguard: Lifeguard Course: This Lifeguard: Lifeguard Course includes a FREE PDF Certificate. Lifetime access to this Lifeguard: Lifeguard Course Instant access to this Lifeguard: Lifeguard Course 24/7 Support Available to this Lifeguard: Lifeguard Course Lifeguard: Lifeguard Course Online The Lifeguard Training course is broken down into several in-depth modules. Lifeguard: Lifeguard Course, get acquainted with the fundamentals of lifeguarding. You'll be able to take precise observations, manage risk and safety effectively, and work as a lifeguard. Additionally, you'll discover how to respond in an emergency and how to perform a rescue operation by our Lifeguard: Lifeguard course. Our Lifeguard: Lifeguard course will educate you in first aid and how to handle cardiac emergencies, among other things. Discover the importance of Lifeguard: Lifeguard professionalism, effective communication, and the lifeguard's responsibilities. Who is this course for? Lifeguard: Lifeguard Course Online This Lifeguard: Lifeguard Course is ideal for Aspiring lifeguards swimming instructor pool operators anyone passionate about water safety Requirements Lifeguard: Lifeguard Course Online To enrol in this Lifeguard: Lifeguard Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Lifeguard: Lifeguard Course. Be energetic and self-motivated to complete our Lifeguard: Lifeguard Course. Basic computer Skill is required to complete our Lifeguard: Lifeguard Course. If you want to enrol in our Lifeguard: Lifeguard Course, you must be at least 15 years old.

Medical Terminology: Medical Terminology Course Online Do you wish to begin a career in the field of medical terminology? Or do you want to improve your knowledge of medical terminology? If the answer is yes, you've found the proper site. By acquiring the skills of medical terminology, you will be able to provide the best results possible with the help of our extensive Medical Terminology: Medical Terminology Course. All the most recent subjects have been covered in this medical terminology training to keep you well-prepared for your career. An overview of medical terminology and all the essential jargon is provided at the beginning of our medical terminology course. In the Medical Terminology: Medical Terminology Course, you will learn various maintenance techniques for various bodily systems. You will also be able to control any common illnesses and medical disorders with this Medical Terminology. You will be able to maintain appropriate medical records and communication after completing this Medical Terminology course. So enrol now for a successful Medical Terminology: Medical Terminology Course career without any further delay! Main Course: Medical Terminology Course Free Courses included with Medical Terminology: Medical Terminology Course Along with Medical Terminology Course you will get free Medical Receptionist Along with Medical Terminology Course you will get free Medical Transcription Special Offers of this Medical Terminology: Medical Terminology Course: This Medical Terminology: Medical Terminology Course includes a FREE PDF Certificate. Lifetime access to this Medical Terminology: Medical Terminology Course Instant access to this Medical Terminology: Medical Terminology Course 24/7 Support Available to this Medical Terminology: Medical Terminology Course Medical Terminology: Medical Terminology Course Online This Medical Terminology: Medical Terminology Course has covered all the latest topics to keep you better prepared for your medical terminology profession. From introduction to medical terminology to other relevant topics are included in this Medical Terminology: Medical Terminology Course. Also, you will know about the body systems terminology, medical specialities and procedures in this Medical Terminology course. common medical conditions and diseases are also part of this Medical Terminology: Medical Terminology Course. Through this Medical Terminology: Medical Terminology Course, you can learn to make medical documentation, proper communication and pharmacology. Who is this course for? Medical Terminology: Medical Terminology Course Online Everyone is welcome to attend this Medical Terminology: Medical Terminology Course training. Requirements Medical Terminology: Medical Terminology Course Online To enrol in this Medical Terminology: Medical Terminology Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Medical Terminology Course. Be energetic and self-motivated to complete our Medical Terminology Course. Basic computer Skill is required to complete our Medical Terminology Course. If you want to enrol in our Medical Terminology Course, you must be at least 15 years old. Career path Medical Terminology: Medical Terminology Course Online Our Medical Terminology: Medical Terminology Course might help you obtain a job in this field.

Report Writing: Report Writing Course Online Unlock the Power of Report Writing: Report Writing Course: Enrol Now! It is important to understand how to write reports and proposals that get read. We write reports in a variety of formats and for a variety of purposes. Report Writing: Report Writing Course is a skill that will come in handy whether you need to report on a product analysis, inventory, feasibility studies, or something else. Having a method for preparing these documents will allow you to complete the task as efficiently as possible. This Report Writing: Report Writing Course will build on a strong foundation of writing skills in order to present information in formal, informal, and proposal formats. Throughout this Report Writing: Report Writing Course, you will learn goal settings, interpersonal skills, knowledge management, communication strategies, business writing, collaborative business writing, proposal writing and critical thinking. This Report Writing: Report Writing Course also covers principles for effective report writing, desktop publishing, layout and design, typography, illustrations and much more. Special Offers of this Report Writing: Report Writing Course This Report Writing: Report Writing Course includes a FREE PDF Certificate. Lifetime access to this Report Writing: Report Writing Course Instant access to this Report Writing: Report Writing Course 24/7 Support Available to this Report Writing: Report Writing Course [ Note: Free PDF certificate as soon as completing the Report Writing: Report Writing Course] Report Writing: Report Writing Course Online Master the art of creating impactful reports with our Report Writing: Report Writing course. Whether you’re drafting product analyses, feasibility studies, or inventory reports, this Report Writing: Report Writing course equips you with the skills needed to present information clearly and professionally. By enrolling in the Report Writing: Report Writing course, you’ll develop strong writing skills for both formal and informal formats, along with crucial skills like goal setting, business writing, and proposal drafting. Learn effective communication strategies, layout and design principles, and much more. Make your reports stand out with our Report Writing: Report Writing course! Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Report Writing: Report Writing Course. Who is this course for? Report Writing: Report Writing Course Online This Report Writing: Report Writing Course is ideal for: Business owners, managers, entrepreneurs Entrepreneurs planning to start their own business. People seeking to expand their career opportunities. Existing employees looking to develop their CPD Office workers at all levels Team Leaders and supervisors Requirements Report Writing: Report Writing Course Online To enrol in this Report Writing: Report Writing Course, students must fulfil the following requirements: Report Writing: Good Command over English language is mandatory to enrol in our Report Writing Course. Report Writing: Be energetic and self-motivated to complete our Report Writing Course. Report Writing: Basic computer Skill is required to complete our Report Writing Course. Report Writing: If you want to enrol in our Report Writing Course, you must be at least 15 years old.

This Level 2 Certificate in Understanding Working in the Health Sector is designed for learners considering starting a career in the health sector. This Level 2 Certificate in Understanding Working in the Health Sector course provides learners with fundamental knowledge and understanding of the health sector and the roles that exist within it. The Level 2 Certificate in Understanding Working in the Health Sector course will help you develop the knowledge and understanding required to become an effective healthcare team member. This exclusive Level 2 Certificate in Understanding Working in the Health Sector course aims to teach you the best practices for various healthcare roles. The Level 2 Certificate in Understanding Working in the Health Sector course will increase your communication skills to improve interactions with service users, and you will be able to formalise your knowledge and understanding of your current healthcare role. By the end of this Level 2 Certificate in Understanding Working in the Health Sector course, you will have industry-relevant skills to begin your career in the health sector. Why choose this Level 2 Certificate in Understanding Working in the Health Sector course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. Learning Outcomes After completing this Level 2 Certificate in Understanding Working in the Health Sector course, the learner will be able to: Gain a thorough understanding of the role of the Healthcare Worker. Gain strong communication skills for working in the Health Sector. Understand personal development in the Health Sector. Gain in-depth knowledge about health, safety and security in the Health Sector. Know the quality standards that apply to Healthcare Settings. Understand equality and diversity in the Health Sector. Who is this course for? This Level 2 Certificate in Understanding Working in the Health Sector course is suitable for people who want to start or advance their careers in health care support and administration roles. This Level 2 Certificate in Understanding Working in the Health Sector course is also ideal for those who work or plan to work in general practice, health centre, or hospital support and administration occupations and want to demonstrate a relevant range of knowledge and job skills. Requirements There are no particular requirements for this Level 2 Certificate in Understanding Working in the Health Sector course because it doesn't call for any specialized training. Career path Enrolling in this Level 2 Certificate in Understanding Working in the Health Sector course can lead you to the following career opportunities: Adult Social Worker Healthcare Assistant Mental Health Nursing Health & Social Care Trainer Health & Social Care Tutor

CPDQS Level 3 Diploma in Health and Social Care Course Overview: The CPDQS Level 3 Diploma in Health and Social Care is designed to provide learners with a comprehensive understanding of the essential principles and practices in the health and social care sector. This course covers the rights, responsibilities, and roles of health and social care workers, focusing on key areas such as communication, equality, diversity, safeguarding, and risk management. It provides learners with the knowledge to effectively support individuals in various care settings while ensuring high standards of legal and ethical practice. Upon completion, learners will be equipped with the skills to pursue a career in health and social care, fostering positive outcomes for service users and enhancing professional development. Course Description: This qualification delves into crucial topics, including the legal and professional standards of practice, safeguarding vulnerable individuals, and promoting equality, diversity, and rights within the health and social care sector. Learners will explore the roles and responsibilities of caregivers and healthcare professionals, as well as the ethical and legal frameworks that guide care provision. The course also addresses communication in care settings and the importance of health and safety. By engaging with these subjects, learners will gain valuable insights into the policies and practices that shape care environments, while developing the competencies needed to thrive in a variety of health and social care roles. The structured learning experience is designed to empower learners to make meaningful contributions to the welfare of those they support. CPDQS Level 3 Diploma in Health and Social Care Curriculum: Module 01: Introduction to Health and Social Care Module 02: Communication and its Relevance Module 03: Rights and Responsibilities as a Health and Social Care Worker Module 04: Role as A Caregiver and Healthcare Professional Module 05: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health and Social Care Work Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part – 1 Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part – 2 Module 09: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: Risk Management in Health and Social Care (See full curriculum) Who is this course for? Individuals seeking to pursue a career in health and social care. Professionals aiming to advance their knowledge and skills in the sector. Beginners with an interest in health and social care. Those wishing to work in supportive roles within healthcare settings. Career Path Health and Social Care Assistant Caregiver or Healthcare Support Worker Social Care Worker Safeguarding Officer Health and Safety Officer Risk Management Specialist Healthcare Compliance Officer