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5488 Courses in Cardiff delivered Online

The Phoenix Effect

5.0(3)

By Lapd Solutions Ltd

Organisational development, Organisational culture, Organisational values, Organisational environment,

The Phoenix Effect
Delivered in Birmingham + 1 more or UK Wide or OnlineFlexible Dates
£1,250 to £1,500

Leadership Management Diploma for Supervisors & Team Leaders - CPD Certified

4.7(47)

By Academy for Health and Fitness

24-Hour Flash Sale! Prices Reduced Like Never Before!! Welcome to the exciting world of Leadership Management, where you're not just managing teams but inspiring change and driving success. With leadership roles continually evolving, it's crucial to stay ahead with effective skills that address today's dynamic work environments. According to recent UK statistics, companies with engaged team leaders see a 21% increase in profitability. Hence, we came up with this CPD Certified Diploma that offers you the tools to lead and excel! This comprehensive Leadership Management Diploma equips supervisors and team leaders with critical skills to enhance their leadership abilities. From defining what makes a team successful to mastering the art of negotiation and managing virtual teams, this course covers it all. You'll learn effective communication techniques, stress management, risk management processes, and how to manage change, ensuring you're well-prepared to take on leadership roles that demand adaptability and foresight. We're also offering 2 gift courses for absolutely free! These are: Gift Course 01: Admin, Secretarial & PA Gift Course 02: Strategic Management Learning Outcomes of this Leadership Management Bundle: Define and develop high-performing teams with precision and strategy. Understand and apply essential leadership versus management principles. Enhance team motivation and performance through effective talent management. Implement advanced communication and negotiation techniques within teams. Manage workplace stress and mental health proactively. Master the processes of managing change and conflict within teams. Capitalise on the opportunity to transform your managerial skills into leadership excellence with our Leadership Management Diploma. Enrol now, and start leading with confidence and strategic insight today! Why Prefer this Course? Get a chance to order QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Moreover, this diploma offers learners the opportunity to acquire skills that are highly valued in the field of Leadership Management. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Leadership Management setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Leadership Management related fields, impacting their Leadership Management experiences and long-term development. Curriculum Breakdown of the Gift Courses Gift Course 01: Admin, Secretarial & PA Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language And Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Gift Course 02: Strategic Management Module 01: Preparing for the Strategic Planning Process Module 02: Establish a Committee Module 03: Gather Operational Data Module 04: Develop a Mission Statement Module 05: Develop a Vision Statement Module 06: Assess Internal and External Environments Module 07: Performing SWOT Analysis Module 08: Prioritise What the Strategic Plan Will Address Module 09: Set Goals and Objectives Module 10: Develop Strategy for Achieving Goals Module 11: Draft the Strategic Plan Module 12: Assign Responsibility and Authority Module 13: Establish a Monitoring System Assessment Process of Leadership Team Management You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam After passing the Diploma in Team Management at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Module 1: Defining Team 15:00 1: Module 1: Defining Team Preview 15:00 Module 02: Understanding Management and Leadership 14:06 2: Module 02: Understanding Management and Leadership 14:06 Module 03: Building High Performing Teams 15:55 3: Module 03: Building High Performing Teams 15:55 Module 04: Motivating Team Members 20:05 4: Module 04: Motivating Team Members 20:05 Module 05: Talent Management 23:03 5: Module 05: Talent Management 23:03 Module 06: Stress Management and Mental Health 13:48 6: Module 06: Stress Management and Mental Health 13:48 Module 07: Succession Planning 16:40 7: Module 07: Succession Planning 16:40 Module 08: Communication Skills 24:49 8: Module 08: Communication Skills 24:49 Module 09: Negotiation Techniques 09:08 9: Module 09: Negotiation Techniques 09:08 Module 10: Managing Change 11:42 10: Module 10: Managing Change 11:42 Module 11: Managing Time 16:21 11: Module 11: Managing Time 16:21 Module 12: Managing Conflict 17:11 12: Module 12: Managing Conflict 17:11 Module 13: Risk Management Process 08:12 13: Module 13: Risk Management Process 08:12 Module 14: Managing Virtual Teams 08:33 14: Module 14: Managing Virtual Teams 08:33 Assessment (Optional) 13:00 15: Assessment 13:00 Order Your Certificate 02:00 16: Order Your CPD Certificate 01:00 17: Order Your QLS Endorsed Certificate 01:00 Who is this course for? Leadership Management Anyone interested in learning more about the topic is advised to take this bundle. This Leadership Management bundle is ideal for: Aspiring leaders Team supervisors HR professionals Project managers Corporate trainers Management consultants Requirements You will not need any prior background or expertise to enrol in this Leadership Management course. Career path After completing this Leadership Management bundle, you are to start your career or begin the next phase of your career. Team Leader: £24,000 - £40,000 HR Manager: £35,000 - £55,000 Project Manager: £40,000 - £70,000 Risk Manager: £50,000 - £80,000 Change Manager: £45,000 - £75,000 Corporate Trainer: £30,000 - £50,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Upon finishing the Team Management course, you will receive a Certificate Accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are - 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) Diploma in Team Management at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After completing the Diploma in Team Management at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery

Leadership Management Diploma for Supervisors & Team Leaders - CPD Certified
Delivered Online On Demand3 hours 48 minutes
£12

Data Protection (GDPR) Practitioner Certificate

By CloudLearn

We are data protection specialists and this is our flagship training programme for Data Protection Officers, Data Protection Managers, Compliance Managers or anyone with a responsibility for Data Protection. The Data Protection (GDPR) Practitioner Certificate is an internationally recognised qualification, endorsed by TQUK, which is regulated by Ofqual, a UK Government department. It equips current and aspiring data protection officers and data protection managers with knowledge and skills to undertake data protection compliance activities throughout an organisation. It is a valuable course for anybody with data protection compliance responsibilities. The course takes account of the latest developments in this fast moving subject, together with the latest guidance from the ICO and includes real life, practical examples throughout. There are two versions of the course (with the same content and same trainer). The courses priced at £1200 are run by Computer Law Training and lead to the TQUK endorsed certificate. The courses priced at £1440+VAT are run in collaboration with, and are booked through, the Law Society of Scotland and, on successful completion, lead to the TQUK endorsed certificate and a 'Certified Specialist' certification from the Law Society of Scotland. Suitability - Who should attend? The training programme for Data Protection Officers, Data Protection Managers, Compliance Managers, Corporate Governance Managers or anyone with a responsibility for Data Protection. The Data Protection (GDPR) Practitioner Certificate is ideal for you if you: Are already undertaking the role of Data Protection Officer Expect to be filling the post of Data Protection Officer in their current employment Are looking for employment as a Data Protection Officer Have, or expect to have, data protection responsibilities in their organisation Need to advise others on data protection compliance Wish to be able to demonstrate verifiable practical skills and learning in this area. It is suitable for those working in: the public sector, the private sector and the third sector. In either case, it will teach participants essential data protection skills and in depth knowledge. Outcome / Qualification etc. Understand the importance of data protection legislation and compliance in the UK and beyond. Interpret key terminology of the UK GDPR and Data Protection Act 2018 (DPA) in a practical context Understand the key obligations of the UK GDPR and DPA Create appropriate policies and procedures necessary for data protection compliance Carry out a data protection audit and gap analysis Develop an action plan to address a data protection gap analysis Respond appropriately to data protection issues arising in an organisation Carry out the duties of a data protection officer Undertake accountability and risk analysis activities Training Course Content Day 1 Data Protection – history and background GDPR Overview What, really, is personal data Purposes & Legal Bases Day 2 Consent Special Categories of Personal Data Data Subject Rights Transparency Requirements Data Processors and Controllers Information Security Obligations Breach Reporting and Recording Day 3 Restricted (International) Transfers Cloud Services Accountability The Personal Data Audit & Record of Processing The “Accountability Portfolio” Data Protection by Design & Default Data Protection Impact Assessments Privacy Enhancing Technologies Data Protection Officers Direct Marketing & Cookies Day 4 Data Protection Act 2018 HR Issues Risk Frameworks Data Protection Governance Day 5 Data Protection Audit Gap Analysis Action Plan Implementation The ICO and Enforcement Brexit and the future (crystal ball!) The European Data Protection Board (EDPB) Questions Course delivery details The course is delivered on Zoom. It lasts 5 days over 3 weeks, 9.30-16.30. The advertised start date is usually a Tuesday which is the first day of the course. The course normally continues on the Thursday of that week, Tuesday and Thursday the following week and one day in the third week: 24, 26, 31 January & 2, 7 February 2023 The one-hour test to obtain the certificate is online by arrangement in the week or two following the course. The trainer for the course is Tim Musson, who has a Master of Laws degree in IT and Telecoms Law, is a Certified Information Privacy Professional (CIPP/E) and a Certified Information Privacy Technologist (CIPT).

Data Protection (GDPR) Practitioner Certificate
Delivered OnlineFlexible Dates
£1,200

Coaching Foundation Course

5.0(1)

By Generation Leader

Develop & certify your coaching and mentoring skills  The most comprehensive, concise and impactful 6 weeks online course available. Fully accredited. Start immediately. Duration: 6 weeks starting immediately  Who is this course for? All levels of seniority Language: English Effort: 5 hours of self-paced online learning Award: 4 CPD Credits & CMI Certificate of Recognition  Accreditors: CMI, FMLM, CPD Certification Service Content format: Videos with optional reading  Assessment Method: Multiple choice, instant result. Retake if required. In total there are 8 video courses to watch. This includes 2 CPD accredited courses that require you to complete a multiple choice assessment to confirm your understanding of the topic. A pass mark of 70% is required and this can be re-taken as many times as required. Optional reading and audio book resources are provided to enable you to explore a topic deeper if required. The content of the course is of the highest global standard and has been created by MIT Sloan Management Review. Our learning platform, called Skillsoft Percipio, provides a stunning learning experience. Key learning areas: Managing stress Managing difficult professional relationships Building confidence, self-belief and assertiveness Shared goals & teaming Being a good coach Increasing engagement Creating a vision Delegating Developing women leaders Helping others to grow Motivating others On completion of this course, you will receive: A certificate stating 4 CPD Credits- Awarded by the CPD Certification Service A Certificate of Recognition from the prestigious Chartered Management Institute (CMI) Chartered Management Institute Affiliate membership for 1 year A digital badge to share on LinkedIn and add to your resume Your official CPD Certificate  Your official CMI Certificate You will also be awarded the following additional benefits: Chartered Management Institute alumni network access for 1 year Access to Chartered Management Institute networking and learning events for 1 year World leading content supported by cutting edge technology. Made for healthcare professionals.    Did you know this course can be covered by the NHS study budget? The study budget covers: Courses and education activities to support you achieving the curriculum Courses to help you prepare for postgraduate exams Discretionary courses that add value to you individually and support the wider system To access the study budget you should discuss this with your educational supervisor or line manager. To help you with this process, view our example study budget application letter here. 

Coaching Foundation Course
Delivered Online On Demand
£620

Complete Project Management Fundamentals - CPD Certified

4.7(47)

By Academy for Health and Fitness

***24 Hour Limited Time Flash Sale*** Complete Project Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive The Complete Project Management Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our The Complete Project Management Course bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in The Complete Project Management Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this The Complete Project Management Career Bundle: Course 01: Project Management Masterclass Course 02: Self Confidence & Self Esteem Training Course 03: Coaching and Mentoring Course 04: Critical Thinking & Problem Solving Course 05: Workplace Managerment Training Course 06: Goal Setting & Accomplishment Course 07: Strategic Planning Process Course 08: Six Sigma & Lean Process Course 09:Conflict Management and Crucial Communications Course 10: Corporate Finance Course 11: Change Management Course 12: Decision Making in High Stress Course 13: Communication SKills Masterclass Course 14: Diploma in Management Skills Course 15: Office Skills Course 16: Supervisor Training and Employee Management Course 17: Compliance Manager Course 18: Managing Budgets Course 19: Leadership Styles Course 20: Virtual Team Building & Management Course 21: Business Analysis Course 22: HR and Payroll Administrator Course Course 23: Business Law Course 24: Leadership & People Management Course 25: Ethical Leadership Principles Course 26: Recruitment Consultant Diploma Course 27: Recruitment and Selection Course 28: Organizational Behaviour, HR and Leadership Course 29: People Management Skills Level 3 Course 30: Stress Management Training With The Complete Project Management, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in The Complete Project Management today and take the first step towards achieving your goals and dreams. Why buy this The Complete Project Management Fundamentals Course? Get a Free CPD Accredited Certificate upon completion of the course Get a free student ID card with this training program The course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to the course materials The training program comes with 24/7 tutor support Start your learning journey straightaway with our The Complete Project Management Fundamentals Course Training! The Complete Project Management Fundamentals Course premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of The Complete Project Management Fundamentals Course is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the The Complete Project Management Fundamentals Course. After passing the The Complete Project Management Fundamentals Course exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This The Complete Project Management Fundamentals Course is ideal for: Students seeking mastery in The Complete Project Management Fundamentals Course Professionals seeking to enhance The Complete Project Management Fundamentals Course skills Individuals looking for a The Complete Project Management Fundamentals Course-related career. Anyone passionate about The Complete Project Management Fundamentals Course Requirements This The Complete Project Management Fundamentals Course doesn't require prior experience and is suitable for diverse learners. Career path This The Complete Project Management Fundamentals Course bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Complete Project Management Fundamentals - CPD Certified
Delivered Online On Demand5 days
£209

Leadership Management & Team Leader - Level 7 Diploma

By Training Tale

Leadership Management & Team Leader This Leadership Management & Team Leader will help you advance your career by providing you with the most up-to-date leadership and management information. The Leadership Management & Team Leader course requires no prior knowledge or experience, as candidates are introduced to the characteristics and qualities of an effective leader. Learn how to build and optimize a high-performing team, cultivate an engaging organizational culture, and provide constructive feedback to coworkers by enrolling in this Leadership Management & Team Leader course. This Leadership Management & Team Leader course will help you get closer to your goals if you are new to leadership or looking to advance in your current position! By the end of Leadership Management & Team Leader, you will have a solid understanding of what makes a great leader and how to put the strategies you have learned into practice to advance your career. Enrol in this Leadership Management & Team Leader course to learn how to improve your leadership and management skills. ***Courses are included in Leadership Management & Team Leader Course Course 01: Leadership and Management Course 02: HR Management Course 03: Level 7 Project Management Course 04: Level 7 Operations Management Course 05: Level 4 Time Management [ Note: Free PDF certificate as soon as completing the Leadership Management: Leadership Management & Team Leader course ] Leadership Management & Team Leader Course Curriculum Leadership Management & Team Leader Module 1: Understanding Management and Leadership Module 2: Leadership over Yourself Module 3: Creativity and Innovation Module 4: Leadership and Teambuilding Module 5: Motivation and People Management Module 6: Communication and Leadership Module 7: Presentation, One-to-one Interview and Meeting Management Module 8: Talent Management Module 9: Strategic Leadership Module 10: Stress Management Assessment Method of Leadership Management & Team Leader After completing each module of Leadership Management: Leadership Management & Team Leader you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification Method of Leadership Management & Team Leader After completing the MCQ/Assignment assessment for this Leadership Management: Leadership Management & Team Leader course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Leadership Management & Team Leader This Leadership Management & Team Leader Course is for anyone serious about their professional development. This Leadership Management & Team Leader course is designed primarily for group leaders, managers at all levels, and business professionals. Students and recent graduates who want to improve their resumes and gain experience are also welcome to enrol in this Leadership Management & Team Leader Course. Requirements Leadership Management & Team Leader There are no specific requirements for this Leadership Management: Leadership Management & Team Leader Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Leadership Management: Leadership Management & Team Leader Course must meet the following requirements: Leadership Management: Good command of the English language Leadership Management: Must be vivacious and self-driven Team Leader: Minimum Basic computer knowledge Team Leader: A minimum of 16 years of age is required Career path Leadership Management: Leadership Management Certificates Certificate of completion Digital certificate - Included

Leadership Management & Team Leader - Level 7 Diploma
Delivered Online On Demand34 hours
£12

Payroll Management Course

By IOMH - Institute of Mental Health

Overview of Payroll Management Course In today's fast-paced business world, efficient payroll management is the lifeblood of any organisation. The UK's payroll industry is a thriving sector, with an estimated market value of £1.46 billion in 2021. As businesses evolve and regulations change, the demand for skilled payroll professionals continues to soar. Our comprehensive Payroll Management Course is designed to equip you with the essential knowledge and skills needed to excel in this dynamic field. From understanding the intricacies of UK payroll systems to mastering year-end procedures, this course covers every aspect of payroll administration. You'll delve into crucial topics such as legislation settings, pension schemes, and e-submissions, ensuring you're well-prepared for the challenges of modern payroll management. Whether you're an aspiring payroll professional or a seasoned finance expert looking to upskill, this course offers a clear path to success. With the UK payroll software market projected to grow at a CAGR of 9.2% from 2021 to 2028, now is the perfect time to invest in your payroll management education. Join us and unlock a world of opportunities in this essential and rewarding field. This Payroll Management Course will help you to learn: Understand the structure and basics of the UK's payroll system. Familiarise with legislation and company-specific payroll settings. Comprehend pension schemes and various pay elements. Master the processes for adding and updating employee records. Manage monthly payroll runs, including anomalies and leavers. Navigate year-end procedures, reports, and historical payroll data. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Payroll Management Course. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital/PDF Certificate After completing the Payroll Management Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Finance professionals seeking to expand their knowledge in payroll management. HR personnel transitioning into payroll-related roles. Small business owners managing their own payroll systems. Accounting students aiming to specialise in payroll administration. Individuals looking to start a career in payroll management. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Payroll Management Course course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Payroll Administrator: £20K to £26K/year. Payroll Manager: £30K to £45K/year. HR Officer with Payroll Duties: £16K to £25K/year. Payroll Consultant: £25K to £40K/year. Payroll Systems Analyst: £28K to £35K/year. Course Curriculum Module 01: Payroll System in the UK Payroll System in the UK 01:05:00 Module 02: Payroll Basics Payroll Basics 00:10:00 Module 03: Company Settings Company Settings 00:08:00 Module 04: Legislation Settings Legislation Settings 00:07:00 Module 05: Pension Scheme Basics Pension Scheme Basics 00:06:00 Module 06: Pay Elements Pay Elements 00:14:00 Module 07: The Processing Date The Processing Date 00:07:00 Module 08: Adding Existing Employees Adding Existing Employees 00:08:00 Module 09: Adding New Employees Adding New Employees 00:12:00 Module 10: Payroll Processing Basics Payroll Processing Basics 00:11:00 Module 11: Entering Payments Entering Payments 00:12:00 Module 12: Pre-Update Reports Pre-Update Reports 00:09:00 Module 13: Updating Records Updating Records 00:09:00 Module 14: e-Submissions Basics e-Submissions Basics 00:09:00 Module 15: Process Payroll (November) Process Payroll (November) 00:16:00 Module 16: Employee Records and Reports Employee Records and Reports 00:13:00 Module 17: Editing Employee Records Editing Employee Records 00:07:00 Module 18: Process Payroll (December) Process Payroll (December) 00:12:00 Module 19: Resetting Payments Resetting Payments 00:05:00 Module 20: Quick SSP Quick SSP 00:09:00 Module 21: An Employee Leaves An Employee Leaves 00:13:00 Module 22: Final Payroll Run Final Payroll Run 00:07:00 Module 23: Reports and Historical Data Reports and Historical Data 00:08:00 Module 24: Year-End Procedures Year-End Procedures 00:09:00

Payroll Management Course
Delivered Online On Demand4 hours 46 minutes
£11

IMPROVING CUSTOMER SERVICE

5.0(4)

By Improving Communications Uk

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

IMPROVING CUSTOMER SERVICE
Delivered Online + more
£327

Career Development Training Course

By iStudy UK

Many people in the world don't seem to advance in their careers and stay stuck in the same dead-end job. You don't have to be one of those people though, because of this Career Development Training Course. In this course, initially you will be introduced to the many misconceptions people have about careers that are going to help you get to the root of the basics of career advancement. You will also learn how to get that dream job that you have always wanted and the art of negotiation in order to get a raise. You will discover the Do's and Don'ts for achieving success in your career and the steps to becoming a leader as well. Using this course you will be able to wow your HR managers and be in consideration for the next open leadership position in your company. You will also be able to improve many of your base skills and eye for the dream jobs that you have always wanted. Career Development Training Course Highlights Career Development Training Course is an award winning and the best-selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.  It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Career Development Training Course into 6 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 5 hours, 10 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Career Development Training Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Career Development Training Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Career Development Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain the necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction 00:30:00 Basics to Career Advancement 00:30:00 How to Get Your Dream Job 01:00:00 Benefits of Meditation 00:30:00 How to Negotiate a Raise 01:00:00 Becoming a Leader 01:00:00 Mock Exam Mock Exam- Career Development Training Course 00:20:00 Final Exam Final Exam- Career Development Training Course 00:20:00

Career Development Training Course
Delivered Online On Demand5 hours 10 minutes
£25

HR and Office Admin Diploma

4.3(43)

By John Academy

#VALUE!

HR and Office Admin Diploma
Delivered Online On Demand5 days
£25