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Whether you want to close a business deal or sell a house effective negotiation skills can help you seal the deal. This craft can take you a long way in both your personal and professional life. Learn this useful skill set from the comfort of your home with the Negotiation Skills Certificate course. This course will take your skills to the next level in no time. This course will provide quality training on negotiation. Through the informative and engaging modules, you will get a clear understanding of collaborative negotiation. Then it will provide elaborate lessons on the seven steps of successful negotiation. Next, you will learn how to apply these steps in your home. The course will also teach you tips and tricks to negotiate with different personalities. In addition to this valuable skill set you will also receive a certificate of achievement which will add significant value to your resume. Join now! Learning Outcomes  Get introduced to the essentials of collaborative negotiation Learn about the 7 steps of successful negotiation in detail Know how to use these 7 steps in your home Develop the skills to negotiate with different personality types Identify the practices you should avoid while negotiating Who is this Course for? Anyone who wants to improve their negotiation skills can join the course. The Negotiation Skills Certificate course will equip the learners with excellent negotiation techniques and help them close lucrative deals. Entry Requirements Individuals from any background can take the course A good understanding of the English language, numeracy and ICT Any smart device such as a laptop, pc, or smartphone with an internet connection CPD Certificate from Course Gate  After completing the final assignment, you will receive a CPD-accredited certificate. The PDF copy of the certificate will cost you £9. You can order the hard copy for £15, or you can get both the hard copy and PDF certificate for £22. Career Path This course will provide the learners with an in-depth understanding of the subject. After completing the course, the learners will develop the skills and knowledge to explore career opportunities in the following fields  Sales Executives Customer Service Executives Project Managers Estate Agent Contract Specialist Course Curriculum Introduction and The Principles of Collaborative Negotiation Welcome and Course Overview 00:06:00 Why Good Negotiation Practice Leads to Better Relationships 01:03:00 Shameless Book Plug 00:01:00 Millie's Cookie Story 00:07:00 Exercise 1: Intentions / Objectives for This Programme 00:01:00 Giving Structure to Your Negotiation Strategy Negotiation is not 00:02:00 Distinguishing Negotiation from -Haggling 00:07:00 The 7 Steps to Negotiation Success 00:06:00 Exercise 2: Giving Structure to your Negotiations 00:01:00 Step One - Preparing Yourself for Collaborative Negotiation Preparing Yourself and Your WIN Outcomes 00:06:00 Exercise 3: Securing Commitment to Negotiate 00:01:00 The 4 P's 00:01:00 The Importance of Personality 00:02:00 We, Then Me 00:02:00 Exercise 4: The 4 P's 00:01:00 Step Two - Preparation - Understanding the Power of Variables Introduction to Variables 00:04:00 Video Examples of Excellent Creativity in Variables 00:03:00 Exercise 5: Understanding the Power of Variables 00:01:00 Using the WIN Matrix 00:03:00 Exercise 6: Write Your Win Matrix 00:02:00 Step Three - Understanding Your Partner's Point of View Introduction 00:01:00 Example Story- Maps of the World - Dyl's Den 00:03:00 Exercise 7: Stepping Into Your Partner's Shoes 00:01:00 Step Four - Discussing Introduction- Stating Intentions 00:04:00 Co-Active Listening- Are You Really Listening 00:02:00 The Power of Pause 00:01:00 Exercise 8: Using Open Questions 00:01:00 Exercise 9: Going Above and Beyond Their Wildest Dreams 00:01:00 Exercise 10: Socratic Questioning 00:04:00 Exercise 11: Creating a Discussion Agreement Statement= 00:01:00 Step Five - Proposing Introduction to the Propose Stage 00:05:00 Exercise 12: Putting Your Proposal into Writing 00:01:00 Step Six - Bargaining Introduction 00:02:00 Exercise 13: Creating a Bargaining Agreement Statement 00:02:00 The Power of Silence 00:04:00 Exercise 14: Developing Your Time-Out Strategy 00:01:00 Step Seven - Agreeing Introduction to Bargaining 00:04:00 The Written Columbo 00:02:00 Exercise 15: Drafting an 'Agreement In Principle' 00:01:00 Getting Yourself Out of the Way - The Human Operating System Introduction - The Missing Link 00:04:00 Exercise 16: Noticing Your Thinking 00:02:00 What Does this Mean in Your Negotiations? 00:03:00 Understanding Personality Why Personality? 00:05:00 Introducing the 4 Colours 00:04:00 Introducing the 8 Aspects 00:04:00 Inspiration v Discipline Driven 00:04:00 Exercise 17: Teddy Bear 00:01:00 Big Picture vs Down to Earth 00:03:00 Exercise 18: Football Club Trip 00:01:00 People Focused vs Outcome Focused 00:02:00 Splash App 00:02:00 Exercise 19: Completing Your Own Assessment 00:01:00 Negotiation with Different 'Personality Types' 00:04:00 Using the Seven Steps at Home Introduction 00:04:00 Avoiding Common Gambits Some Negotiators Use Nibbling - The Columbo 00:02:00 The Flinch 00:02:00 The Red Herring 00:01:00 Higher Authority 00:02:00 The Reluctant Buyer - Seller 00:01:00 The Best of a Bad Choice 00:01:00 Conclusion - Can You Really Get More by Giving More? Conclusion & Thank You 00:02:00 Bonus Lecture 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Keep your drivers informed, compliant, and confident behind the wheel. Toolbox Talks are designed to improve driver knowledge, reduce risks, and support ongoing transport compliance. Each course tackles real-world challenges with clear, practical guidance drivers can apply immediately. 📲 24/7 online access for 3 months – start anytime, on any device!

Keep your drivers informed, compliant, and confident behind the wheel. Toolbox Talks are designed to improve driver knowledge, reduce risks, and support ongoing transport compliance. Each course tackles real-world challenges with clear, practical guidance drivers can apply immediately. 📲 24/7 online access for 3 months – start anytime, on any device!

In today’s fast-paced business landscape, understanding governance and risk management practices is not just a choice; it’s a necessity. The Governance and Risk Management Practices Course is designed to help professionals grasp the essential principles and strategies involved in managing risks while maintaining robust governance structures. Whether you’re already in a leadership role or aiming to strengthen your decision-making abilities, this course provides the knowledge to help you navigate the complexities of risk and governance frameworks effectively. It delves into key concepts, such as assessing risk exposure, developing control measures, and making informed decisions that drive organisational success. This course focuses on equipping you with the tools and insights to anticipate potential risks and understand the importance of governance within any business environment. By engaging with a structured and insightful curriculum, you will become adept at identifying and addressing risks, ensuring your organisation remains resilient in the face of challenges. With clear explanations, relevant case studies, and an emphasis on practical methodologies, the course offers a streamlined approach to managing risks while adhering to governance standards. Stay ahead of the curve, and safeguard your business with the strategies you’ll learn from this essential course. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Corporate Governance Module 02: Governance Structures and Mechanisms Module 03: Transparency, Disclosure and Ethics Module 04: Corporate Governance in ESG Module 05: Introduction to Risk Management Module 06: Risk and Types of Risk Module 07: Risk Management Process Module 08: Compliance and Ethics Module 09: Compliance Audit Learning Outcomes: Gain in-depth knowledge of corporate governance and its importance. Understand the structures and mechanisms that underpin corporate governance. Explore the ethical aspects of transparency and disclosure in business. Grasp the significance of corporate governance in the context of ESG. Identify and assess various types of risks that can impact businesses. Learn the ins and outs of risk management, compliance, and ethical auditing. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring business leaders Risk management professionals Compliance officers Corporate governance enthusiasts ESG-focused individuals Business students Professionals looking to enhance their knowledge Anyone interested in corporate ethics and transparency Career path Risk Manager Compliance Officer Corporate Governance Analyst ESG Specialist Business Consultant Corporate Ethics Auditor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

From fishing boats off the coast of Cornwall to international shipping lanes through the English Channel, the rules of the sea matter more than ever. The UK Maritime Law Course gives you a solid understanding of the legal ropes that govern life at sea — from contracts and cargo to pollution and piracy. Whether you're interested in shipping regulations, marine insurance, or ship registration, this course explains the essentials in plain English, without dragging you into stormy legal jargon. Designed for those with a sharp eye for legal detail and a curiosity about maritime affairs, this online course covers everything from historic admiralty principles to today’s shipping legislation. You'll get clear, structured insights into laws that affect shipowners, insurers, crew, and port authorities — all from the comfort of your own screen. It’s sharp, straight-talking, and built to fit the pace of the shipping industry — fast, focused, and always moving. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Maritime Law Module 02: Admiralty Jurisdiction and Practice Module 03: Carriage of Goods by Sea Module 04: Marine Insurance Module 05: Maritime Labour Law Module 06: Marine Environmental Law Module 07: Ports, Infrastructure, and Logistics Module 08: Dispute Resolution in Maritime Law Learning Outcomes: Analyse maritime legal frameworks for effective industry compliance. Navigate complex disputes in the maritime sector with precision. Demonstrate expertise in the regulations governing marine insurance. Implement labour laws specific to the maritime industry seamlessly. Evaluate environmental implications of maritime activities for sustainable practices. Manage ports, infrastructure, and logistics in accordance with legal standards. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Legal professionals aspiring to specialise in maritime law. Shipping industry professionals seeking legal expertise. Environmentalists interested in maritime environmental regulations. Logistics and port management professionals. Insurance professionals focusing on marine insurance. Individuals looking to enhance their legal knowledge in the maritime domain. Those interested in a career at the intersection of law and the sea. Maritime enthusiasts eager to understand the legal intricacies of the industry. Career path Maritime Lawyer Shipping Compliance Officer Marine Insurance Specialist Environmental Regulations Analyst Port and Logistics Manager Dispute Resolution Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Fraud isn’t just a threat—it’s a costly nuisance that keeps evolving. The Fraud Detection and Prevention Insights Course offers a sharp and timely perspective into how fraud manifests across various sectors, and what can be done to stop it in its tracks. Learners are guided through emerging patterns, warning signs, and the strategic thinking used to analyse suspicious activity with precision. It’s not about ticking off tasks—it’s about understanding the game fraudsters play. Whether you’re responsible for protecting sensitive data or you're simply tired of second-guessing red flags, this course delivers clarity without fluff. With focused insights into fraudulent tactics, digital security weaknesses, and decision-making techniques, you’ll build confidence in identifying problems before they snowball. No drama, no jargon—just straight-talking knowledge from experts who’ve seen it all. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: An Overview of Fraud Module 02: Types of Fraud Module 03: Banking Frauds Module 04: Fraud Prevention Module 05: Fraud Detection Module 06: Fraud Evidence Module 07: Fraud Response Module 08: Fraud Investigations Module 09: Bribery Module 10: Laws & Legislation and Court Room Learning Outcomes: Identify various fraud types for proactive prevention. Implement effective strategies to detect and investigate banking frauds. Analyse and present compelling fraud evidence in legal contexts. Develop a robust response plan to mitigate the impact of fraud. Navigate bribery challenges through informed decision-making. Demonstrate a comprehensive understanding of relevant laws and legislation. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Finance professionals seeking fraud expertise. Law enforcement personnel focusing on financial crimes. Risk management specialists enhancing fraud prevention skills. Legal professionals involved in fraud-related cases. Auditors aiming to strengthen fraud detection capabilities. Compliance officers ensuring adherence to anti-fraud measures. Corporate investigators tackling internal fraud challenges. Students pursuing a career in fraud detection and prevention. Career path Fraud Analyst Financial Investigator Compliance Officer Forensic Accountant Risk Management Specialist Banking Security Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Principles of Child Playwork Course provides a unique opportunity to delve into the essential aspects of child playwork, exploring the ways in which play impacts a child’s development. This course focuses on the underlying theories and principles of play, examining its role in fostering emotional, cognitive, and social growth. You’ll gain insights into the importance of play within various settings and its influence on children’s wellbeing, allowing you to build a deep understanding of how play can be integrated into children’s daily lives. Throughout this course, you’ll also explore the varied approaches to supporting play in different contexts, from early childhood to school-age settings. The content is designed to equip you with the knowledge of key play theories and provide a strong foundation for understanding the role of a playworker. By the end of the course, you’ll be able to critically assess play-based activities, ensuring they are engaging, educational, and meet the developmental needs of children. Perfect for anyone looking to understand the value of play and its impact, this course will help you connect theory to practice in an accessible, straightforward way. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Principles of Child Playwork Module 01 : Introduction to Child Playwork Module 02 : Playwork and Playworkers Module 03 : Educational and Learning Benefits of Playwork Module 04 : Economic and Social Benefits of Playwork Module 05 : Health and Well-Being Benefits of Playwork Module 06 : Developmental Benefits of Playwork Module 07 : Negative Impact of Play Deprivation Module 08 : Designing Play Spaces Module 09 : Health and Safety Management in Playwork Learning Outcomes: Analyze the core principles of Child Playwork for effective implementation. Explore the diverse benefits of Playwork in education and learning processes. Evaluate the economic and social impacts of Playwork on communities. Promote health, well-being, and holistic development through play interventions. Demonstrate expertise in designing safe and stimulating play spaces. Implement robust health and safety management practices within Playwork contexts. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Playworkers seeking a comprehensive understanding of Child Playwork. Educators and childcare professionals aiming to enhance play-based learning. Parents keen on creating enriching play environments for their children. Social workers and community workers interested in child development through play. Recreation and leisure professionals looking to specialize in Child Playwork. Health professionals eager to integrate play for holistic child well-being. Policy-makers and advocates focused on advancing children's rights through play. Students and researchers exploring the multifaceted aspects of Child Playwork. Career path Playworker in Community Centers Play Coordinator in Educational Settings Child Development Consultant Play Advocate in Social Welfare Organizations Play Space Designer and Consultant Health and Safety Officer in Playwork Settings Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

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