5369 Courses in Cardiff delivered Online

Everybody has their own Social Interaction Style based around their behavioural preferences. Each person instinctively acts according to their inherent style. Team members will act out their styles in team working. Customers will act out their styles in buying situations. Salespeople will feel more comfortable selling according to their natural style. Being able to identify the Social Interaction Style of other people will give you valuable insights that you can use to establish rapport, open lines of communication, build trust, motivate and influence. Ways to work with each Social Interaction Style will be explored along with techniques to enhance and improve your interactions leading to better communication.

Register on the Call Centre Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Call Centre Training course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Call Centre Training course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Call Centre Training course, all you need is a passion for learning, A good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Call Centre Introduction to Call Centre 00:30:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:30:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:30:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:30:00 Module 05: Communication Skills Communication Skills 00:30:00 Module 06: Negotiation Techniques Negotiation Techniques 00:30:00 Module 07: Managing Difficult Clients Managing Difficult Clients 00:30:00 Module 08: Call Centre Metrics and Benchmarks Call Centre Metrics and Benchmarks 00:30:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:30:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Free QLS Level 7 Hard Copy Certificate | CPD Accredited | 180 CPD Points | Advanced Learning Materials | Lifetime Access

FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter

Line Management is a critical aspect of running a successful business. It involves the efficient and effective management of employees, resources, and processes to achieve organisational goals. Line Managers are responsible for the day-to-day management of their team or department and are accountable for the team's performance. Line Managers play a crucial role in ensuring that employees are productive, motivated, and engaged, which ultimately leads to a positive impact on the organisation's bottom line. Effective line management requires a combination of skills, including leadership, communication, coaching, and mentoring. Line Managers need to be able to inspire and motivate their team members to achieve their goals. They must also be able to communicate effectively, both up and down the organisational hierarchy, to ensure that everyone is on the same page. Furthermore, Line Managers must have a deep understanding of their team member's strengths and weaknesses to coach, mentor, and develop them. This Line Management Bundle Consists of the following Premium courses: Course 01: Line Management Course 02: Level 3- Project Management Course 03: People Management Skills Level 3 Course 04: Modern Manufacturing Course 05: Basic Product Management Course 06: Delivery Driver Training Course 07: UK Employment Law and Employee Rights Diploma Course 08: Leadership & Management Diploma Course 09: Motivation Skills Course 10: Performance Management Course 11: Equality and Diversity Course 12: Sexual Harassment Awareness Training Course 13: Risk Management Level 7 Course 14: Time Management Learning Outcomes: Develop the skills to effectively supervise and manage a team through Line Management Understand the importance of coaching and mentoring to maximize employee potential Gain knowledge of performance appraisal management and talent management Develop effective communication skills to lead and motivate teams Understand employment law and employee relations to create a positive working environment Develop coaching and mentoring skills to support team members Understand effective communication skills to establish and maintain relationships Identify and manage stress, the prioritising workload to ensure time management Benefits you'll get choosing Apex Learning for this Line Management: One payment but lifetime access to 11 CPD courses of this Line Management Bundle Certificates and student ID for the Line Management course are included in a one-time fee Full tutor support available from Monday to Friday with this Line Management Bundle Accessible, informative modules of Line Management bundles are designed by expert instructors Learn Line Management Training at your ease - anytime, from anywhere Study the Line Management course from your computer, tablet or mobile device CPD accredited Line Management Bundle course - improve the chance of gaining professional skills So enrol now in this Line Management Bundle to advance your career! The Line Management course covers a range of topics designed to develop and enhance Line Management skills. Participants will learn about the role of Line Managers, coaching and mentoring, supervising, motivating and counselling, talent management, effective communication skills, performance appraisal management, stress management, prioritising and time management, employee relations, handling conflict, and employment law. This course is designed to provide participants with the tools and knowledge needed to be effective Line Managers. Participants will learn how to lead, manage and motivate their team, develop effective communication skills, manage performance appraisals, and handle difficult situations. The course also covers employment law and employee relations, ensuring participants have a thorough understanding of their legal obligations as Line Managers. CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Existing Line Managers who want to enhance their skills Aspiring Line Managers who want to develop the necessary skills to become an effective Line Manager Managers and team leaders who want to learn about Line Management Requirements Our Line Management course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Line Manager - £30,000 to £60,000 Team Leader - £25,000 to £40,000 Supervisor - £20,000 to £30,000 Manager - £35,000 to £70,000 HR Manager - £40,000 to £70,000 Certificates Certificate of completion Digital certificate - Included

Embark on a journey to mastering the intricate art of production management with our Production Manager course. This educational odyssey commences with an exploration of facilitation, delving into the nuances between process and content. You'll be guided through the foundational aspects of setting the stage for effective teamwork and decision-making. As the course progresses, you'll immerse yourself in Tuckman and Jensen's model of team development, a cornerstone theory in understanding team dynamics. This course also equips you with the skills to build consensus within teams, a vital component in navigating the complex landscape of today's work environments. Furthermore, you'll learn to address the challenges of reaching pivotal decision points and managing complex group interactions, including the delicate task of handling challenging personalities and rectifying group dysfunctions. This comprehensive course offers a deep dive into the realm of interventions, shedding light on various intervention techniques. It's meticulously designed to transform you into a proficient production manager, capable of fostering a harmonious and efficient work atmosphere. By the end of this course, you will not only possess a thorough understanding of team development and dynamics but also the practical know-how to apply these concepts effectively in real-world scenarios. This blend of theoretical knowledge and application prepares you to lead with confidence, making critical decisions and driving your team towards success. Learning Outcomes Gain a comprehensive understanding of facilitation and the distinction between process and content in management. Develop an in-depth knowledge of Tuckman and Jensen's model, essential for effective team development. Acquire skills to build consensus and navigate decision-making processes within diverse teams. Learn strategies to effectively manage difficult individuals and address group dysfunctions. Master various intervention techniques, enhancing your ability to maintain a productive work environment. Why choose this Production Manager course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Production Manager course for? Individuals aspiring to step into the role of a production manager. Team leaders seeking to enhance their management and facilitation skills. Professionals in the management field aiming to deepen their understanding of team dynamics. Those responsible for making critical decisions and leading teams in any business setting. Employees looking to transition into managerial roles and require a solid foundation in team development and management. Career path Production Manager: £30,000 - £50,000 Team Leader: £25,000 - £40,000 Operations Manager: £35,000 - £55,000 Project Coordinator: £24,000 - £35,000 Human Resources Manager: £30,000 - £50,000 Business Development Manager: £28,000 - £55,000 Prerequisites This Production Manager does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Production Manager was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Production Manager Understanding Facilitation 00:30:00 Process vs. Content 01:00:00 Laying the Groundwork 00:30:00 Tuckman and Jensen's Model of Team Development 01:00:00 Building Consensus 00:30:00 Reaching a Decision Point 01:00:00 Dealing with Difficult People 01:00:00 Addressing Group Dysfunction 01:00:00 About Intervention 00:30:00 Intervention Techniques 00:30:00 Mock Exam Mock Exam- Production Manager 00:20:00 Final Exam Final Exam- Production Manager 00:20:00

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before. This Diploma in Biochemistry at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Fed up with Biochemistry!? Want to quit studying Biochemistry? Or are you having trouble passing Biochemistry? In either case, we have got you covered with our Biochemistry course. Yes, Biochemistry is a very difficult subject and field to study in but with the right training, you will excel at it in no time. In our Biochemistry, we will not cover everything of Biochemistry but we will cover the most important topics and make sure you have a solid foundation. This is because we believe that once a person has a solid foundation, he/she will find it very easy to dive into the deep ends of Biochemistry. Moreover, we will provide a comprehensive yet concise course in an interactive way, making this boring subject a little bit more interesting. Enrol now! Upon completing this Biochemistry course, students will be able to: Learn the fundamental concepts and principles of biochemistry Have knowledge of the structure and function of cells Explore the basic principles of organic chemistry Know the types and properties of biomolecules such as proteins and nucleic acids Be aware of the concepts and principles of genetics Acquire Knowledge of the principles of metabolism and energy production Learn about the role of biochemistry in living systems. Why Prefer This Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Learn Biochemistry essentials from anywhere in the world Biochemistry is affordable and simple to understand Biochemistry is entirely online, interactive lesson with voiceover audio Take a step toward a brighter future! *** Course Curriculum of Biochemistry*** Here is the curriculum breakdown of this Biochemistry Diploma: Module 1: Introduction to Biochemistry Module 2: Introduction to Cells Module 3: Organic Chemistry Module 4: Biomolecules Module 5: Protein Module 6: Biomolecules of Nucleic Acids Module 7: Genetics Module 8: Metabolism Assessment Process of Biochemistry You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Biochemistry at QLS Level 4exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? College or university students studying biochemistry or a related field. Individuals who are interested in a career in biochemistry, medicine, or a related field. Professionals in the fields of healthcare, pharmaceuticals, and biotechnology who want to improve their knowledge in biochemistry. Scientists, researchers, or laboratory technicians who want to expand their understanding of biochemistry. Requirements No prior background or expertise is required. Career path Biochemist: £30,000 - £40,000 per annum (UK) Medical Scientist: £25,000 - £40,000 per annum (UK) Research Scientist: £30,000 - £45,000 per annum (UK) Laboratory Technician: £18,000 - £25,000 per annum (UK) Please note that the salary range may vary based on location, experience, and industry. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Biochemistry at QLS Level 4 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Biochemistry at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Join us for a heartfelt discussion on navigating through grief with a positive mindset. Learn about healthy coping mechanisms and habits that can help you find peace and healing during difficult times. We will share valuable insights and practical tips to guide you towards a happier and healthier life. Register now and take the first step towards a brighter tomorrow! Learn how to cultivate positive habits to navigate through grief & loss and find happiness in life at our FREE event, Happy Life Habits: Positive Grief. Positive Grief will explore and share: Everyone’s grief journey is different 5+1 stages of Grief Top 5 regrets of the Dying Ideas on helping someone who is going through grief Ideas on helping yourself when experiencing grief Agenda What is Grief ? Positive Grief Grief Journey Growing around Grief Life & Death The End?

Enrol in our comprehensive customer service course suitable for beginners and experienced professionals. Learn essential skills for various roles, from representatives to managers, and advance your career in the dynamic field of customer service.

Communication Skills Bundle Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Communication Skills Bundle Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 6 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: It is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Have a passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. **Professional Workplace Communication Skills Diploma** Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 **Negotiation Skills Training** Prepare The Train Driver - Self Development For The Sales Consultant The Mind Of A Consultant 00:03:00 Mastering Sales Is Mastering Life Skills 00:03:00 The Continuous Journey 00:02:00 Universal Laws Of Success 00:01:00 The Three Pillars Of Success 00:03:00 Personal Honesty 00:01:00 Diligence 00:02:00 Deferred Gratification 00:04:00 Suppression Of Principle 00:03:00 Emotional Intelligence 00:02:00 Core Principles Of Emotional Intelligence 00:04:00 The Problem Is Internal 00:02:00 The Two Motivational Forces 00:05:00 Product Confidence 00:03:00 Sales Consultant Activities To Complete 00:01:00 Negotiation Station - How To Negotiate Successfully The Negotiation Station 00:02:00 Core Principles Of Negotiation 00:01:00 Focusing On Them 00:02:00 Everyone Has To Win 00:04:00 Matching Values 00:03:00 The Path Of Least Resistance 00:02:00 Shifting The Weight 00:06:00 The Persuasion Secret 00:01:00 How To Persuade Someone 00:01:00 The Electric Car 00:02:00 The Fashionable Trainers 00:02:00 Competency Levels 00:03:00 Assessing Competency Levels 00:04:00 Features Benefits And Values 00:02:00 The Christmas Tree Negotiation 00:04:00 B2B Value Propositions 00:03:00 Deepening The Value 00:02:00 Over Decorating The Tree 00:03:00 The Big 12 00:01:00 Authority 00:04:00 Social Proof 00:03:00 Group Identity 00:02:00 Deflecting Fault 00:02:00 Ask For Advice 00:02:00 Compliment Their Negotiations 00:02:00 Reciprocity 00:02:00 Scarcity 00:02:00 Off Set Values 00:02:00 Stepped Commitments 00:02:00 Fear And Hope 00:02:00 Ranked Priorities 00:07:00 Negotiating A Price 00:01:00 The Market Price 00:02:00 The Anchor Price 00:02:00 The Walk Away Price 00:02:00 The First Offer 00:03:00 The Counter Offer 00:04:00 Activities To Complete Negotiation Skills 00:01:00 **Conflict Management Techniques Diploma** Module One: Getting Started Conflict Resolution 00:01:00 Getting Started 00:01:00 Module Two: An Introduction to Conflict Resolution An Introduction 00:04:00 Introduction Case Study 00:01:00 Module Three: The Thomas-Kilmann Instrument C R Styles with TKI 00:04:00 C R Styles with TKI Case Study 00:01:00 Module Four: Creating an Effective Atmosphere Creating an Effective Atmosphere 00:04:00 Creating an Effective Atmosphere Case Study 00:01:00 Module Five: Creating Mutual Understanding Creating a Mutual Understanding 00:03:00 Creating a Mutual Understanding Case Study 00:01:00 Module Six: Focusing on Individual Needs Focusing on Individual & Shared Needs Case Study 00:01:00 Focusing on Individual & Shared Needs Case Study 00:01:00 Module Seven: Getting to the Root Cause Getting to the Root Cause 00:05:00 Getting to the Root Cause Case Study 00:01:00 Module Eight: Generating Options Generating Options 00:03:00 Generating Options Case Study 00:01:00 Module Nine: Building a Solution Building a Solution 00:04:00 Building a Solution Case Study 00:01:00 Module Ten: the Short Version of the Process The Short Version of the Process 00:04:00 The Short Version of the Process Case Study 00:01:00 Module Eleven: Additional Tools Additional Tools 00:03:00 Additional Tools Case Study 00:01:00 Closing 00:01:00 **Managing Difficult Conversation Diploma** Introduction Introduction - Welcome from Alan Stevens 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00