Navigate the multifaceted domain of IT support with our 'IT Support Technician' course, a pathway to mastering the essentials of technology support in diverse environments. This curriculum embarks on a comprehensive journey, beginning with the foundational aspects of software, including operating systems and application management. As you move through the modules, you'll encounter a blend of technical knowledge and practical application, from understanding the intricacies of software licensing to mastering hardware devices and peripherals. This course is meticulously structured to equip you with not just the theoretical aspects of IT support, but also the hands-on skills required for effective troubleshooting and problem-solving in real-world scenarios. Progressing further, the course delves into the critical areas of security, including risk management, cybersecurity, and data protection. You'll gain insights into managing various threats and vulnerabilities, alongside learning the importance of robust security protocols. The course also encompasses essential knowledge in networking, covering topics from OSI layers to wireless security, preparing you for the complex nature of modern networks. Concluding with modules on basic IT literacy, the program ensures you are well-versed in healthcare IT, server management, and effective communication within IT roles. By the end of this course, you'll have a thorough understanding of the diverse components that make up IT support, ready to tackle challenges and advance your career in this dynamic field. Learning Outcomes Develop a comprehensive understanding of software systems and operating system configurations. Master the skills in hardware setup, peripheral management, and troubleshooting. Acquire in-depth knowledge of network infrastructure and wireless security. Learn to manage IT risks and implement robust cybersecurity measures. Gain expertise in healthcare IT and the implementation of EMR/EHR systems. Why choose this IT Support Technician course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this IT Support Technician course for? Aspiring IT support technicians and helpdesk professionals. Individuals seeking to transition into IT roles or enhance their tech skills. Professionals in healthcare IT looking to deepen their understanding of EMR systems. Small business owners or managers responsible for their IT infrastructure. Students pursuing a career in network or systems administration. Career path IT Support Technician: £20,000 - £35,000 Network Administrator: £25,000 - £40,000 Systems Administrator: £27,000 - £45,000 Cybersecurity Analyst: £30,000 - £55,000 Healthcare IT Specialist: £26,000 - £42,000 Helpdesk Manager: £28,000 - £48,000 Prerequisites This IT Support Technician does not require you to have any prior qualifications or experience. You can just enrol and start learning.This IT Support Technician was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Software: What is an Operating System 00:48:00 Configuring the Operating System 00:06:00 What is an Application 00:10:00 Using Control Panel 00:18:00 Software and Concepts 00:11:00 Licensing 00:06:00 Using Software 00:07:00 Software Tools 00:10:00 Software 00:14:00 Hardware, Devices, and Peripherals 00:05:00 Hardware: Storage 00:12:00 Connectivity Devices 00:05:00 Network Components 00:09:00 Identify the Importance of Risk Management 00:11:00 Assess Risk 00:13:00 Mitigate Risk 00:24:00 Integrate Documentation into Risk Management 00:15:00 Classify Threats and Threat Profiles 00:08:00 Perform Ongoing Threat Research 00:13:00 Resources that Aid in Research of Threats 00:03:00 Implement Threat Modeling 00:10:00 Assess the Impact of Reconnaissance Incidents 00:11:00 Performing Reconnaissance on a Network 00:07:00 Examining Reconnaissance Incidents 00:08:00 Assess the Impact of Social Engineering 00:11:00 Assessing the impact of Social Engineering 00:08:00 Assessing the Impact of Phishing 00:03:00 Types of Wireless Attacks 00:30:00 Intrusion Monitoring 00:08:00 Wireless Security Risks 00:22:00 Authentication Attacks 00:21:00 Rogue Devices 00:04:00 Public Hotspots 00:07:00 Wireless Security Monitoring 00:21:00 Device Tracking 00:18:00 WLAN Security Infrastructure 00:38:00 Management Protocols 00:23:00 Other RADIUS Solutions 00:16:00 Security: Recover from a Security Incident 00:10:00 Introduction 00:30:00 Child Safety Online 01:00:00 Secure Payment Sites 01:00:00 Online Banking 00:30:00 How To Keep Your Password Safe 00:30:00 How I Got Pharmed 01:00:00 Virus Protection 01:00:00 Self Maintenance 00:30:00 Personal Information Online 01:00:00 Is The Internet Safe? 00:30:00 Importance of Cyber Security 00:30:00 Spyware Can Destroy 00:30:00 How Does Spyware Spread? 01:00:00 How To Remove Spyware 01:00:00 Common Scams 01:00:00 Anti Spyware Program 01:00:00 The Anti Anti-Spyware Programs 00:30:00 Research And Learn More 00:30:00 Choosing The Best Anti Spyware Tool 01:00:00 Computer Security And Spyware 01:00:00 The Programs To Avoid 00:15:00 Is It Legal? 00:30:00 Checklist Of Protection 00:15:00 The Information Security Cycle 00:37:00 Information Security Controls 00:36:00 Authentication Methods 00:09:00 Cryptography Fundamentals 00:56:00 Security Policy Fundamentals 00:11:00 Social Engineering 00:32:00 Malware 00:25:00 Software-Based Threats 00:22:00 Based Threats 00:39:00 Wireless Threats and Vulnerabilities 00:43:00 Physical Threats and Vulnerabilities 00:09:00 Manage Data Security 00:47:00 Manage Application Security 00:55:00 Manage Device and Host Security 01:08:00 Manage Mobile Security 00:10:00 A Risk Analysis 00:17:00 Implement Vulnerability Assessment Tools and Techniques 00:05:00 Scan for Vulnerabilities 00:27:00 Mitigation and Deterrent Techniques 00:19:00 Respond to Security Incidents 00:23:00 Hardware and Peripherals 00:07:00 Networking: OSI Layers 00:44:00 LANs and WANs 00:14:00 Network Types 00:07:00 Transmissions 00:36:00 Cables 00:41:00 Fiber Optics 00:17:00 Converters and Connectors 00:27:00 Wireless Security 00:15:00 Authentication.prproj 00:21:00 Wireless Security Threats 00:30:00 TACACS 00:10:00 Keys 00:26:00 RADIUS 00:07:00 VPN Technologies 00:16:00 Tunneling Protocols.prproj 00:05:00 Acceptable Use 01:00:00 Common Problems 00:32:00 Troubleshooting 00:28:00 Network Technician Tools 00:50:00 Physical and Logical Issues 00:19:00 Open or Closed Ports 00:09:00 ARP Issues 00:13:00 Basic IT Literacy: Core Concepts in Healthcare IT 00:06:00 EMR EHR Issues 00:05:00 Regulations, Standards, and Stakeholders 00:14:00 HIPAA Controls and Compliance 00:08:00 Roles and Responsibilities 00:10:00 Manage Communication and Ethics Issues 00:15:00 Legal Best Practices, Requirements, and Documentation 00:09:00 Medical Document Imaging 00:04:00 Sanitation Management 00:02:00 Computing Essentials 00:05:00 Networking 00:33:00 Manage Servers and Software 00:27:00 Hardware Support 00:14:00 Set Up a Workstation 00:08:00 Troubleshoot Basic IT Issues 00:15:00 Troubleshoot Medical IT Issues 00:20:00 Implementation of an EMR EHR System 00:34:00 Change Control 00:08:00 Manage Physical and Logical Security 00:36:00 Implement Security Best Practices and Threat Mitigation Techniques 00:13:00 Manage Remote Access 00:06:00 Manage Wireless Security 00:15:00 Perform Backups and Disaster Recovery 00:16:00
Environmental science is one of the most pressing fields of our time, as it plays a vital role in addressing the challenges of climate change, sustainability, and ecosystem preservation. This course provides a clear, concise understanding of the essential principles and concepts that drive environmental science, offering a solid foundation for anyone interested in this critical field. With no need for physical presence, you can delve into the fundamentals at your own pace, gaining knowledge that is as valuable as it is relevant to today's world. From understanding the impact of human activity on the planet to exploring innovative solutions for environmental protection, this course is designed to equip you with the essential tools to navigate the complexities of environmental science. Whether you are looking to broaden your knowledge or lay the groundwork for a career in environmental studies, this course gives you the flexibility to learn and grow without the need for on-site participation. Perfect for those with an interest in creating a greener, more sustainable world, the Environmental Science Essentials Course provides a key understanding of the global challenges and the ways in which we can address them. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Environmental Science and Climate Change Module 2: Ecosystems and Biodiversity Module 3: Pollution and Environmental Health Module 4: Energy and Sustainability Module 5: Climate Change Science and Impacts Module 6: Environmental Policy and Governance Module 7: Sustainable Resource Management Module 8: Environmental Ethics and Sustainable Lifestyles Learning Outcomes: Analyse climate change science and its environmental repercussions. Assess the impact of pollution on environmental health. Demonstrate knowledge of sustainable resource management practices. Understand the ethical considerations in environmental decision-making. Evaluate the role of energy in the context of environmental sustainability. Navigate environmental policies and governance structures effectively. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals passionate about environmental preservation. Students seeking a deep understanding of climate change science. Professionals looking to contribute to sustainable resource management. Policy enthusiasts interested in environmental governance. Anyone curious about ethical aspects of environmental decision-making. Those aspiring to make a positive impact on our planet. Students of all backgrounds keen on ecosystem dynamics. Individuals interested in the interplay between energy and sustainability. Career path Environmental Consultant Climate Change Analyst Sustainability Coordinator Policy Advisor in Environmental Governance Resource Management Specialist Environmental Ethics Researcher Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
The KYC and Customer Identity Management Mini Bundle is your fast pass into financial services careers demanding expertise in KYC, Communication Skills, Negotiation Skills, Self Organisation, and Online Meeting Management. As businesses grow digitally, these skills are indispensable for staying hireable and effective. If you’re seeking roles that combine compliance with customer interaction, this bundle was created to get you noticed by employers—and hired. Description Financial services demand precision and professionalism. This mini bundle combines essential skills in KYC, Communication Skills, Negotiation Skills, Self Organisation, and Online Meeting Management to prepare you for modern workplace challenges. Understanding KYC is foundational, while strong Communication Skills and Negotiation Skills enable you to navigate client conversations effectively. Employers also value Self Organisation for managing compliance deadlines and workflows, and Online Meeting Management skills to excel in today’s remote and hybrid environments. Investing in all five skills in one bundle gives you a competitive edge employers seek. Don’t wait while others grab this opportunity to build a future-proof career. FAQ Who is this bundle aimed at? Professionals or newcomers wanting to specialize in financial services roles requiring KYC, Communication Skills, Negotiation Skills, Self Organisation, and Online Meeting Management. Will this bundle improve my remote working skills? Yes. With Online Meeting Management and Self Organisation, you’ll be well-prepared for digital and remote workflows alongside KYC, Communication Skills, and Negotiation Skills. Is this a limited time offer? Yes. Bundles combining KYC, Communication Skills, Negotiation Skills, Self Organisation, and Online Meeting Management won’t be available indefinitely. Secure your spot today.
The Introduction to Business Management Mini Bundle offers a clear and concise selection of courses designed for those new to managing teams, projects, and business operations. This bundle covers essential topics such as business management principles, project and operations management, alongside vital communication and negotiation skills. It delivers practical knowledge in a straightforward way, suitable for learners looking to develop foundational business expertise. This bundle suits anyone interested in understanding how organisations function, how projects are managed efficiently, and how clear communication and negotiation contribute to success. Without unnecessary jargon or filler, the courses provide accessible learning to build confidence and competence in business environments. Learning Outcomes: Understand the basic principles of business and management functions. Learn how to organise and plan projects from start to finish. Explore how operations management supports effective workflow systems. Develop communication skills for clear and effective workplace interactions. Practice negotiation techniques to achieve beneficial business outcomes. Apply management concepts to everyday organisational challenges. Who Is This Course For: New managers seeking foundational business and project skills. Team leaders aiming to improve communication and negotiation. Employees interested in understanding business operations better. Entrepreneurs learning how to manage business projects effectively. Administrators supporting business functions and team coordination. Students exploring business management as a career path. Professionals preparing for workplace leadership roles. Anyone wanting to develop solid business management knowledge. Career Path: Business Manager – £30,000 to £50,000 Project Coordinator – £26,000 to £38,000 Operations Supervisor – £28,000 to £40,000 Team Leader – £25,000 to £35,000 Business Development Officer – £27,000 to £42,000 Negotiation Specialist – £28,000 to £45,000
The Life Coaching & Mentoring Mini Bundle brings together essential courses focused on personal growth and communication finesse. With topics including life coaching, self-esteem, motivation, organisation, and negotiation skills, this bundle blends structured personal development with thoughtful mindset training. Whether you're guiding others or refining your own approach to everyday challenges, you'll find this selection refreshingly purposeful. Perfect for those who value clarity, resilience, and effective dialogue, the bundle offers a flexible study route for developing strong interpersonal and inner leadership abilities. It avoids overstatement and gets right to the point — if you're after insight rather than fluff, this is for you. Learning Outcomes: Develop structured approaches to life coaching conversations and goals. Understand core strategies behind strong self-motivation techniques. Explore the foundations of boosting personal and social confidence. Apply self-organisation methods to everyday tasks and time planning. Learn negotiation basics useful in both personal and work scenarios. Improve communication styles for mentoring or being mentored. Who Is This Course For: Individuals interested in personal and mindset development. Aspiring coaches looking to gain foundational knowledge online. Teachers and trainers improving communication with learners. Managers mentoring staff or junior team members. Job seekers wanting to enhance leadership and soft skills. Parents or carers looking to guide others with confidence. Entrepreneurs refining self-motivation and focus routines. Anyone working in support, community, or advisory roles. Career Path: Life Coach – £25,000 to £45,000 Personal Development Advisor – £23,000 to £38,000 Mentor or Support Worker – £21,000 to £32,000 Corporate Trainer – £30,000 to £50,000 Wellbeing Officer – £26,000 to £41,000 Career Advisor – £24,000 to £39,000
Fairness at work isn’t just a slogan—it’s the foundation for effective organisations. This bundle dives into equality and diversity principles alongside employment law, HR practices, and understanding brain disorders that influence workplace behaviour. Together, these courses offer a well-rounded look at how businesses can support everyone fairly. From recognising discrimination to applying thoughtful policies, this collection equips you with knowledge relevant to modern work settings. Whether you manage teams or simply want to better understand workplace rights and challenges, this bundle delivers clear and accessible content with no jargon in sight. Learning Outcomes: Understand key principles of equality and diversity legislation. Recognise workplace discrimination and methods to address it. Learn basics of employment law and employee rights. Gain knowledge of HR functions related to workforce fairness. Identify common brain disorders affecting workplace performance. Develop awareness of ethical standards in organisational settings. Who Is This Course For: HR professionals needing up-to-date knowledge on diversity issues. Managers aiming to foster fair and inclusive work environments. Employees interested in understanding workplace rights and laws. Recruiters seeking knowledge on ethical hiring practices. Business owners wanting to reduce discrimination risks. Disability support workers needing insight on brain disorders. Training officers delivering staff development on equality. Anyone keen on improving workplace fairness and respect. Career Path: HR Officer – £29,000 per year Equality and Diversity Adviser – £28,000 per year Employment Law Advisor – £31,000 per year Recruitment Consultant – £27,000 per year Disability Support Worker – £23,000 per year Workplace Trainer – £26,000 per year
Understanding human behaviour isn't about guesswork—it's about structure, theory, and a sharp eye for patterns. The Psychological and Behavioural Sciences Mini Bundle gives you a solid foundation across core areas of mind and behaviour, including mental health, autism, criminology, and neurological conditions. Each course brings clarity to how we think, act, and interact—across everyday life and more complex conditions. Whether you're exploring this for personal growth or as a stepping stone to a support-focused role, this bundle takes you through ideas that shape modern behavioural science. No jargon, no lectures—just structured, focused learning. Learning Outcomes: Understand psychological theories behind human thoughts and behaviours. Recognise signs and effects of common brain-related disorders. Explore mental health challenges across a range of populations. Identify characteristics associated with autism spectrum conditions. Gain insight into criminological theories and behavioural patterns. Learn key behavioural science principles used in support sectors. Who Is This Course For: Individuals interested in behaviour, cognition, and human thinking. Support workers wanting basic knowledge of mental health issues. Those exploring criminology and criminal behaviour concepts. Parents and carers learning about autism and behaviour patterns. Career changers considering psychology-related support roles. School or youth workers looking to broaden their understanding. Volunteers in support settings seeking knowledge-based tools. Anyone curious about the science behind human interactions. Career Path: Mental Health Support Worker – £23,500 per year Behavioural Support Assistant – £22,000 per year Criminal Justice Liaison Officer – £27,500 per year Autism Support Worker – £24,000 per year Counselling Assistant – £25,000 per year Psychology Research Assistant – £28,000 per year
Human interaction can be uplifting, puzzling, or downright awkward—sometimes all at once. The Social Psychology Mini Bundle gives you the structure to understand how people think, relate, and react within social settings. With modules on autism, counselling, mental health, and brain disorders, you’ll gain a well-rounded look at social influences on behaviour. This bundle covers key theories and real-world observations that help explain how groups affect individuals, and vice versa. Whether you're supporting others, exploring new interests, or working within education or care roles, this is your clear, engaging route into the psychology of people—without any psycho-babble. Learning Outcomes: Understand how social factors influence thoughts and actions. Learn about mental health conditions and social environments. Explore the impact of brain disorders on social behaviour. Gain insight into autism and related communication challenges. Understand core counselling concepts within social psychology. Identify theories behind group and individual behaviour patterns. Who Is This Course For: Individuals curious about how people interact and think. Carers wanting structured knowledge on social behaviour. Beginners learning about autism in social settings. Support workers seeking understanding of human interaction. Those considering entry roles in mental health support. Youth or family workers expanding their behavioural insight. Counselling volunteers looking for structured learning. Parents wanting understanding of emotional and social needs. Career Path: Social Support Worker – £23,000 per year Mental Health Support Assistant – £24,000 per year Autism Outreach Support – £25,000 per year Peer Support Coordinator – £22,500 per year Community Counselling Assistant – £26,000 per year Behavioural Education Assistant – £23,500 per year
The Hospitality Compliance Management Course is designed to guide you through the essential aspects of maintaining legal and regulatory standards within the hospitality industry. With increasing regulations in food safety, health, and safety, this course will help you understand the legal requirements and the best practices that ensure your operations remain in line with the law. It covers everything from risk assessments to managing employee safety and customer well-being, ensuring you’re always ahead of the curve. This course also delves into the importance of health and safety policies, environmental regulations, and proper documentation, helping you streamline your management processes. Perfect for those in leadership or managerial roles, it equips you with the knowledge to confidently oversee compliance in a fast-paced, ever-evolving industry. Stay informed about new regulations and ensure that your establishment runs smoothly, all while fostering a safe and legally sound environment for both staff and guests. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Hospitality Compliance Management Module 2: Food Safety and Hygiene Compliance Module 3: Safety and Security Compliance Module 4: Environmental Compliance Module 5: Alcohol and Beverage Compliance Module 6: Data Protection and Privacy Compliance Module 7: Compliance Audits and Training Programmes Learning Outcomes: Establish robust food safety protocols to meet industry standards. Implement effective safety and security measures in hospitality settings. Navigate and adhere to environmental compliance regulations. Ensure adherence to alcohol and beverage compliance requirements. Safeguard data and privacy in accordance with legal frameworks. Conduct comprehensive compliance audits and develop tailored training programmes. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Hospitality Managers Restaurant Owners Event Planners Compliance Officers Food and Beverage Managers Hospitality Students Venue Managers Environmental Health Officers Career path Hospitality Compliance Manager Food Safety Inspector Safety and Security Compliance Officer Environmental Compliance Specialist Alcohol and Beverage Compliance Analyst Data Protection and Privacy Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.