'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this Level 5 Negotiation Skills will provide you with a solid foundation to become a confident negotiator and help you develop your skills. Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top. This exclusive course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This Level 5 Negotiation Skills will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Learning Outcomes After completing this Level 5 Negotiation Skills course, the learner will be able to: Gain a thorough understanding of the true value of leadership. Know how management and leadership are different yet equally important. Understand the relationship between employee motivation and performance. Master professional-level communication skills. Understand the characteristics and qualities of effective negotiation skills. Understand feedback gathering and effective employee interview skills. Know the difference between delegation and leading by example. Know the techniques for developing a high-performance team. Gain the confidence to step into a leadership role. Why Choose Level 5 Negotiation Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 5 Negotiation Skills Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Level 5 Negotiation Skills course. ******Courses are included in this Bundle Course: Course 01: Level 5 Negotiation Skills Course 02: Creating a Business Start-Up Course 03: Level 2 Certificate in Business Management Course 04: Level 2 Diploma in Business Administration ******Others included in this Level 5 Negotiation Skills bundle course: Free 4 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of this Course: Module 1: An Overview of Negotiation Defining Negotiation Different Types of Negotiation What is Positional Bargaining? What is Principled Negotiation? Module 2: How to Prepare For Negotiations How to Manage Your Fear Personal Preparation Establishing Your WATNA and BATNA Identify your WAP Identifying Your ZOPA Module 3: The Process of Negotiation Preparation and Planning Clarification and Justification How to Exchange Information The Bargaining Stage Conclude and Implement Module 4: Ways of Developing Persuasion & Influencing Skills Different Steps in the Persuasion Process Influencing Skills Module 5: Ways of Developing Communication Skills Ways of Asking Questions Understanding and Using Probing What are the Listening Skills? Interpretation Module 6: How to Develop Active Listening Skills Fundamentals of Active Listening Communication Process Explained Module 7: Comprehending Body Language Comprehending Body Language Comprehending Facial Expressions Module 8: Assertiveness and Self Confidence What is Self-Esteem? Symptoms of Low Self-Esteem and the Root Causes of It How to Improve Self-Esteem How to Build Self-Esteem Module 9: Managing Anger What is Anger? Managing Anger and its Dimensions The Costs of Anger The Anger Process and How It Affects Our Thinking Module 10: Managing Stress How to Define and Identify Stress Manage Stress Module 11: Negotiation Tactics to Closing a Better Deal Develop Clear Outcomes Treat The Other Party With Respect At All Times Ask a Lot of Questions Ask For What You Want Ask or Offer Something of Relative Value, Including Intangibles Don't Be the First to Offer to 'Split the Difference' Close with Confidence and Clarity Module 12: Ways of Overcoming Sales Objections How to Overcome Sales Objections? Building Credibility Observation Skills ---------------- ***Creating a Business Start-Up*** Course Curriculum: Module 01: Fundamental Steps for a Business Start-up Module 02: Strategic Thinking about New Business Module 03: The Best Business Ideas for You Module 04: Developing a Start-up Business Plan ---------------- ***Level 2 Certificate in Business Management*** Course Curriculum: Module 01: An Overview of Business Management Module 02: Fundamental Concepts of Human Resource Management Module 03: Fundamental Concepts of Customers Relationship Management Module 04: Fundamental Concepts of Performance Management Module 05: Fundamental Concepts of Risk Management ---------------- ***Level 2 Diploma in Business Administration*** Course Curriculum: Module 01: Communication in a Business Environment Module 02: Principles of Providing Administrative Services Module 03: Principles of Business Document Production and Information Management Module 04: Understand Employer Organisations Module 05: Manage Personal Performance and Development Module 06: Develop Working Relationships with Colleagues Module 07: Manage Diary Systems Module 08: Produce Business Documents Module 09: Health and Safety in a Business Environment Module 10: Handle Mail Module 11: Principles of Digital Marketing Module 12: Administer Finance Module 13: Understand Working in a Customer Service Environment Module 14: Principles of Team Leading Module 15: Principles of Equality and Diversity in the Workplace Module 16: Exploring Social Media Module 17: Understand the Safe Use of Online and Social Media Platforms ---------------- Assessment Method After completing each module of the Level 5 Negotiation Skills, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 5 Negotiation Skills course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is suitable for candidates committed to their ongoing professional development. This Level 5 Negotiation Skills could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this course invaluable. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Level 5 Negotiation Skills course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Certificates Certificate of completion Digital certificate - Included
Self-esteem and assertiveness are two essential skills for life success. None of your life's judgments is more important than what you make about yourself. Without some sense of self-worth, life can be extremely painful and unforgiving. Through this Self Esteem and Assertiveness Skills Course, you will learn some techniques that can dramatically change how you feel about yourself and how you approach the world to get what you want. A healthy self-esteem is necessary for growth and success. So, If you want to gain a solid and compact understanding of this topic and advance your career, this industry-standard, thorough Self Esteem and Assertiveness Skills Course is a good place to start. This comprehensive Self Esteem and Assertiveness Skills Course is designed to help delegates overcome these challenges on both a personal and professional level. This excellent course teaches delegates how to "be all they can be" both inside and outside of the working place. 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And this Self Esteem and Assertiveness Skills Course Course is perfect for you in this regard. Learning Outcomes After completing Self Esteem and Assertiveness Skills Bundle course, the learner will be able to: Understand the fundamentals of self-esteem. Understand the fundamentals of assertiveness. Understand the importance of assertive communication. Understand the four basic styles of communication. Know how to respond to criticism. Gain a solid understanding of the XYZ formula for effective assertive communication. Gain in-depth knowledge of assertiveness in the workplace. Why Choose Self Esteem and Assertiveness Skills Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Self Esteem and Assertiveness Skills Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Course. ***Courses are included in this Self Esteem and Assertiveness Skills Course Course 01: Self Esteem and Assertiveness Skills Course 02: Level 7 Life Coaching Course 03: Dealing With Difficult People ***Other Benefits of this Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate will provide as soon as completing the Self Esteem and Assertiveness Skills course ] This comprehensive and accurate Self Esteem and Assertiveness Skills Course is an excellent place to start your career. You will gain a practical and theoretical understanding of this course, which will help you stand out from the competition and increase your earning potential in no time. So, once you've finished this exceptional Self Esteem and Assertiveness Skills Course, you'll have the practical knowledge and skills to pursue a variety of career opportunities in the field of assertiveness and self-esteem. After completing this Self Esteem and Assertiveness Skills Course, you'll be ready to take on any challenge and start your career in your desired industries/sectors by developing your skills. This Self Esteem and Assertiveness Skills Course will also improve your existing skills by taking them to the next level and providing up-to-date knowledge for facing tomorrow's challenges. This Self Esteem and Assertiveness Skills Course allows you to monetise your skills and makes success much easier. This course is appropriate for both full-time and part-time students and can be completed at your own pace. Our Self Esteem and Assertiveness Skills Course is the ideal one-stop solution for you to manage stress and develop persistence in your Assertiveness and Self Esteem Development work. Simply enroll in our Self Esteem and Assertiveness Skills Course, and we will take care of the rest. Detailed course curriculum *** Self Esteem and Assertiveness Skills *** Module 1: Understanding Self Esteem Defining Self-Esteem Signs of Low and High Self-Esteem What Causes Low Self-esteem? How is Low Self-esteem Related to Mental Health? Strategies to Build Healthy Self-Esteem How to Increase Your Self-esteem? What Can Friends and Family Do Help? Module 2: Understanding Assertiveness What is Assertiveness? The Origins of Assertiveness The Assertive Journey The Confidence Lane The Four Basic Styles of Communication Assertiveness vs. Aggressiveness Assertiveness vs. Passiveness Assertive Styles With Body Language Responding to Criticism Module 3: Assertiveness in Communication Assertive Communication Importance of Assertive Communication Outcomes & Benefits of Assertiveness Important Facts About Assertiveness Facets of Assertiveness XYZ Formula for Effective Assertive Communication Applications of Assertiveness Module 4: Assertiveness in Workplace Managing Assertively Assertive Roles at Work Managing Workplace Conflict 'I' Messages or 'I' Statements Social Confidence ------------------------- ***Free Courses: ------------------------- ***Level 7 Life Coaching*** Course Curriculum Module 01: Life Coaching Fundamentals Module 02: The Process of Life Coaching Module 03: Emerging Communication Skills Module 04: Introduction to Neuro-Linguistics Programming (NLP) Module 05: Mental Skills Development Module 06: Physical Skills Development Module 07: Body Language Module 08: Emerging Organizational Skills Module 09: Developing Creativity Module 10: Improving Presentation Skills Module 11: Developing Effective Negotiation Skills Module 12: Managing Your First Impression ------------------------- ***Dealing With Difficult People*** Course Curriculum Module 01: Difficult People and Their Difficult Behaviour Module 02: Communicating With Difficult People Module 03: Standing Up to Difficult People Module 04: A Quick Guide to the Seven Classically Difficult Types Module 05: Dealing with Bosses Who Drive You Barmy Module 06: Colleagues to Throttle Module 07: Dealing With Impossible People Module 08: The Temper Tantrum Type ------------------------- Assessment Method After completing each module of the Self Esteem and Assertiveness Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Self Esteem and Assertiveness Skills Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Self Esteem and Assertiveness Skills Course is ideal for anyone who wants to understand why Self Esteem & Assertiveness skills are important, how to develop and improve them, and how to advance their career. Including: Managers Team Leaders Office Executives Office Administrators Employees Business people Secretaries Receptionists Requirements Students who intend to enrol in Self Esteem and Assertiveness Skills Course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This course will help you move forward in your career by providing you with relevant information, skills, and a certificate of completion. You can expect to be significantly closer to achieve your goals after successfully completing this Self Esteem and Assertiveness Skills course. It's also securing the job you want, getting the promotion you deserve, or starting the business of your dreams. Certificates Certificate of completion Digital certificate - Included
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Dietetics: Diet and Nutrition Online Training Learn how to become a dietitian and nutritionist by mastering the knowledge and skills in this course. Learn about weight loss secrets and how to create a diet and nutrition plan for yourself or your clients. This Dietetics: Level 1 Diet and Nutrition course provides a comprehensive guide to becoming a dietitian and nutritionist in the future. So, enrol now and learn the secrets of health and fitness. The Dietetics: Level 1 Diet and Nutrition course explains nutritional balance, how much food we should consume daily, and the proper way to keep your body fit and sound with an in-depth understanding of the food and nutrition system. It also emphasizes weight-loss techniques, workout plans, and effective diets, as well as practical guidelines and strategies. The Dietetics course is equally beneficial for those who want to gain knowledge about health and nutrition systems and those who want to pursue a career as a professional. Throughout the course, you will be guided through a wide range of subject matter to develop skills to become a valuable healthcare professional or start your own business in this sector. Special Offers of this Dietetics Course This Dietetics Course includes a FREE PDF Certificate. Lifetime access to this Dietetics Course Instant access to this Dietetics: Dietetics Course Get FREE Tutor Support from Monday to Friday in this Dietetics: Dietetics Course ***Courses are included in this Dietetics: Level 1 Diet and Nutrition Bundle Course Course 01: Level 1 Diet and Nutrition Course (Dietetics) Course 02: Level 5 Diet and Nutrition Advanced Diploma Course 03: Nutrition Course (Level 3 Certificate) ***Other Benefits of Dietetics: Level 1 Diet and Nutrition Bundle Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Dietetics: Level 1 Diet and Nutrition course ] Dietetics: Diet and Nutrition Training Course Curriculum of Level 1 Diet and Nutrition Dietetics Course Module 1: Introduction to Diet and Nutrition Module 2: Dietary Nutrition Module 3: Food Composition Module 4: Principles of Healthy Eating ---------------- Assessment Method of Dietetics Training After completing each module of the Dietetics Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Dietetics Training After completing the MCQ/Assignment assessment for this Dietetics course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Dietetics: Diet and Nutrition Online Our Dietetics: Level 1 Diet and Nutrition Course is ideal for anyone looking to build a rewarding career in the field. Successful candidates may choose to continue their education at a higher level, increasing their employment opportunities. An accredited award may also be useful for candidates interested in working as freelance or self-employed dietitians or nutritionists. With a Dietetics: Level 1 Diet and Nutrition Award on your CV, you will be looking at a brighter future for life, no matter your current position or objectives! Requirements Dietetics: Diet and Nutrition Online Training Students who intend to enrol in this Dietetics: Level 1 Diet and Nutrition course must meet the following requirements: Dietetics: Good command of the English language Dietetics: Must be vivacious and self-driven Dietetics: Basic computer knowledge Dietetics: A minimum of 16 years of age is required Career path Dietetics: Diet and Nutrition Online Training Dietetics: Level 1 Diet and Nutrition Course is a field with virtually limitless opportunities for self-employment and freelance work. Successful candidates may also pursue a more particular stance which includes: Sports Nutritionist Health Coach Nutritionist Holistic Health Nutritionist Certificates Certificate of completion Digital certificate - Included
***Business Management Certificate*** Our Level 2 Certificate in Business Management course is designed by the relevant industry experts so that you can gain excellent theoretical and practical knowledge and skills in business management. In modern businesses, the business administrator or business manager is the key person who contributes effectively to the organisation's success and is considered a leader in contemporary management approaches. This course is designed in such a way to provide candidates with effective knowledge and essential skills that are in demand in modern organisations. This Level 2 Certificate in Business Management course will teach you more about what it takes to be a manager and business analyst. Through this course, you will gain in-depth knowledge of business management, as well as the roles and responsibilities of business managers in modern organisations. The Level 2 Certificate in Business Management course will teach you about various business operations such as human resource management, communication management, risk analysis, evaluation and management, and customer relationship management. It will define business managers' roles in all of these operations. Furthermore, through thiscourse, you will learn how teams are formed within an organisation and effectively managed. Learning Outcomes After completing this Level 2 Certificate in Business Management course, the learner will be able to: Gain a thorough understanding of Business Management. Understand the basic concepts of Human Resource Management. Understand the basic concepts of Customer Relationship Management. Understand the basic concepts of Performance Management. Understand the basic concepts of Risk Management. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Business Management Certificate*** Course Curriculum of Business Management Module 01: An Overview of Business Management Module 02: Fundamental Concepts of Human Resource Management Module 03: Fundamental Concepts of Customers Relationship Management Module 04: Fundamental Concepts of Performance Management Module 05: Fundamental Concepts of Risk Management ---------------- Assessment Method After completing each module of the Business Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Business Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Business Management Certificate The course is ideal for individuals interested in business management and learning more about the business world and its administration. Requirements Business Management Certificate There are no specific requirements for this Business Management course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included
Nursing & Prescribing: Nursing & Prescribing Course Online The Purpose of this Nursing & Prescribing: Nursing & Prescribing Course is to provide students with a thorough understanding of nurse prescribing practices and procedures, physical and mental health disorders, and the legal responsibilities of the role. This Nursing & Prescribing: Nursing & Prescribing Course will develop the necessary skills and knowledge to advance your medical career while learning from an experienced professional. Through this exclusive Nursing & Prescribing: Nursing & Prescribing Course, you will learn about the duties of a prescriber, including step-by-step instructions on how to administer prescription-only medicines, read product labels, keep patient records, and much more. With this Nursing & Prescribing: Nursing & Prescribing Course, you will also learn about drug abuse in children under the age of 16, patient-centred care, and how to prescribe and manage medicines in various settings, including care homes. Special Offers of this Nursing & Prescribing: Nursing & Prescribing Course This Nursing & Prescribing: Nursing & Prescribing Course includes a FREE PDF Certificate. Lifetime access to this Nursing & Prescribing: Nursing & Prescribing Course Instant access to this Nursing & Prescribing: Nursing & Prescribing Course Get FREE Tutor Support from Monday to Friday in this Nursing & Prescribing: Nursing & Prescribing Course Main Course: Nursing & Prescribing Course Courses are included in this Nursing & Prescribing: Nursing & Prescribing Course Course 01: Clinical Psychology Diploma Course 02: Level 2 Certificate in Understanding Working in the Health Sector Other Benefits Our Bundle Nursing & Prescribing: Nursing & Prescribing Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Nursing & Prescribing: Nursing & Prescribing Course] Nursing & Prescribing: Nursing & Prescribing Course Online Industry Experts Designed this Nursing & Prescribing: Nursing & Prescribing Course into 15 detailed modules. Detailed course curriculum of Nursing & Prescribing Course Module 01: An Overview of Nurse Prescribing Module 02: Understanding the Legal and Ethical Aspects of Prescribing Module 03: Understanding Medicine Management Module 04: Understanding Anxiety Disorders in Adults Module 05: Liver Diseases: Diagnosis & Prescribing Module 06: Pharmacological Management for Common Problems Module 07: Anti-Microbial Prescribing Module 08: Cardiac Problems and Prescribing Module 09: Neurological Problems and Prescribing Module 10: Palliative Cares Module 11: Prescribing in Pregnancy and Lactation Module 12: Prescribing for Older People Module 13: Prescribing Children Module 14: Common Medicines in Use Module 15: Challenges and Future of Nurse Prescribing Assessment Method of Nursing & Prescribing: Nursing & Prescribing Course After completing each module of the Nursing & Prescribing: Nursing & Prescribing Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Nursing & Prescribing: Nursing & Prescribing Course After completing the MCQ/Assignment assessment for this Nursing & Prescribing: Nursing & Prescribing Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Nursing & Prescribing: Nursing & Prescribing Course Online This Nursing & Prescribing: Nursing & Prescribing Course is ideal for aspiring Nurse Prescribers and Prescribing Pharmacists. It is an introductory Nursing & Prescribing: Nursing & Prescribing Course designed to gain industry knowledge, skills, and certification to advance their career. Requirements Nursing & Prescribing: Nursing & Prescribing Course Online Students who intend to enrol in this Nursing & Prescribing: Nursing & Prescribing Course must meet the following requirements: Nursing & Prescribing: Good command of the English language Nursing & Prescribing: Must be vivacious and self-driven Nursing & Prescribing: Basic computer knowledge Nursing & Prescribing: A minimum of 16 years of age is required Career path Nursing & Prescribing: Nursing & Prescribing Course Online This Nursing & Prescribing: Nursing & Prescribing Course qualification will provide you with all of the fundamental skills needed to prescribe, as well as the opportunity to work in a variety of professions, including: Nurses Healthcare professionals Pharmacists Certificates Certificate of completion Digital certificate - Included
Become an exceptional waiter with our comprehensive training course designed to elevate your hospitality skills and career prospects. Whether you're starting out or looking to refine your expertise, this course covers essential modules tailored for success in the service industry. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Waiter Training course, learners will gain essential skills to excel in their role. They will learn the importance of maintaining cleanliness and hygiene standards, ensuring a safe and healthy environment for customers. Handling equipment with efficiency and care will be emphasized, ensuring smooth operations in a restaurant setting. Participants will develop expertise in controlling food and beverage orders, along with effective selling techniques to enhance customer satisfaction. They will also master the art of serving beverages professionally. Customer service will be a key focus, teaching learners how to interact courteously and efficiently with guests, following a structured service sequence. Understanding risks and implementing preventive measures will be crucial for maintaining safety in the workplace. Lastly, learners will receive valuable tips and hints for achieving success as a waiter, equipping them with practical knowledge to deliver exceptional service and create a positive dining experience for patrons. Course Curriculum Module 01: Hygiene Module 02: Equipment Handling Technique Module 03: Food & Beverage Control and Selling Techniques Module 04: Beverage Module 05: Customer Service and Service Sequence Module 06: Understanding Risks and Preventive Measures Module 07: Tips and Hints for Success as a Waiter Learning Outcomes: Understand hygiene practices crucial for food service environments. Demonstrate correct handling techniques for restaurant equipment and tools. Apply effective food and beverage control methods in restaurant settings. Explain different types of beverages and their service requirements. Implement customer service strategies and follow service sequence protocols. Identify risks in a restaurant environment and apply preventive measures. CPD 10 CPD hours / points Accredited by CPD Quality Standards Waiter Training: Be a Better Waiter 1:08:03 1: Module 01: Hygiene 10:58 2: Module 02: Equipment Handling Technique 09:39 3: Module 03: Food & Beverage Control and Selling Techniques 08:08 4: Module 04: Beverage 06:47 5: Module 05: Customer Service and Service Sequence 12:13 6: Module 06: Understanding Risks and Preventive Measures 09:05 7: Module 07: Tips and Hints for Success as a Waiter 10:13 8: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring to work in restaurant and hospitality sectors. Current waitstaff looking to enhance their skills. Those interested in pursuing careers in food service management. Students seeking foundational knowledge in restaurant operations. Anyone aiming to improve customer interaction skills. Career path Restaurant Waiter Barista Catering Assistant Food and Beverage Attendant Banquet Server Restaurant Supervisor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
In a world where health is paramount, equipping oneself with the knowledge of infection prevention and control is not just a necessity but a responsibility. Delve into a comprehensive journey through the intricate web of pathogens and their containment with our meticulously crafted curriculum. From understanding the very policies that shape infection control in the UK to mastering the nuances of immunization, every module is designed to empower you with invaluable insights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Start on a riveting exploration into the principles governing infection prevention and control. From the seemingly innocuous transmission via food and water to the intricacies of person-to-person contact and the often sensitive realm of infections spread through sexual contact, each facet is dissected with precision. Delve deeper into the realm of infections spread by blood and body fluids, gaining a profound understanding crucial for any healthcare professional. With each module, you'll not only expand your knowledge but also fortify your ability to safeguard against the invisible threats lurking in our environment. Join us in this transformative journey and emerge as a stalwart guardian of public health. Course Curriculum Module 01: Infection Prevention and Control Policy in the UK Module 02: Principles of Prevention and Control of Infection - Part 01 Module 03: Principles of Prevention and Control of Infection - Part 02 Module 04: Immunization Module 05: Infections Spread by Food and Water Part 01 Module 06: Infections Spread by Food and Water Part 02 Module 07: Infections Spread by Food and Water Part 03 Module 08: Infections & Diseases Spread by Person-to-Person Contact part 1 Module 09: Infections & Diseases Spread by Person-to-Person Contact part 2 Module 10: Infections Spread by Sexual Contact - Part 01 Module 11: Infections Spread by Sexual Contact - Part 02 Module 12: Infections Spread by Sexual Contact - Part 03 Module 13: Infections Spread by Blood and Body Fluids Part 01 Module 14: Infections Spread by Blood and Body Fluids - Part 02 Learning Outcomes: Understand UK infection prevention policies for nursing assistants. Apply principles for controlling infections effectively in healthcare settings. Demonstrate knowledge of immunization protocols for infection prevention. Identify methods to prevent infections spread by food and water. Implement strategies to prevent infections spread by person-to-person contact. Recognize measures to prevent infections spread by blood and body fluids. CPD 10 CPD hours / points Accredited by CPD Quality Standards Infection Prevention and Control for Nursing Assistant 7:03:33 1: Module 01: Infection Prevention and Control Policy in the UK 16:15 2: Module 02: Principles of Prevention and Control of Infection - Part 01 35:42 3: Module 03: Principles of Prevention and Control of Infection - Part 02 30:27 4: Module 04: Immunization 29:02 5: Module 05: Infections Spread by Food and Water Part 01 28:03 6: Module 06: Infections Spread by Food and Water Part 02 31:01 7: Module 07: Infections Spread by Food and Water Part 03 33:50 8: Module 08: Infections & Diseases Spread by Person-to-Person Contact part 1 31:00 9: Module 09: Infections & Diseases Spread by Person-to-Person Contact part 2 31:21 10: Module 10: Infections Spread by Sexual Contact - Part 01 24:34 11: Module 11: Infections Spread by Sexual Contact - Part 02 34:03 12: Module 12: Infections Spread by Sexual Contact - Part 03 33:40 13: Module 13: Infections Spread by Blood and Body Fluids Part 01 36:30 14: Module 14: Infections Spread by Blood and Body Fluids - Part 02 27:05 15: CPD Certificate - Free 01:00 Who is this course for? Nursing assistants seeking infection prevention and control knowledge. Healthcare professionals aiming to enhance infection prevention practices. Individuals pursuing careers in healthcare with infection control responsibilities. Career path Healthcare Assistant Nursing Auxiliary Care Support Worker Community Healthcare Worker Health Promotion Assistant Support Worker in Infection Control Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.