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Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Give a compliment to your career and take it to the next level. This Branding will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Branding will help you keep ahead of the pack. The Branding incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Branding will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Branding, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Branding course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Branding Bundle Consists of the following Premium courses: Course 01: Business Branding Course 02: Visual Merchandising Course 03: Marketing Fundamentals Course 04: Social Media Strategist Training Course 05: Corporate Social Responsibility (CSR) Course 06: Business Strategy Planning Course 07: Stakeholder Management Course 08: Customer Relationship Management Course 09: Quality Management Course 10: Cross-Cultural Awareness Training Course 11: Effective Communication Skills Diploma So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Branding: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum of Branding Bundle Course 01: Business Branding Business Branding For Small Businesses Resources Course 02: Visual Merchandising Module 01: Introduction to Visual Merchandising Module 02: Store Layouts Module 03: Exterior Design Module 04: In-Store Design Module 05: Mannequins in Visual Merchandising Module 06: Display Fixtures Module 07: The Role of a Visual Merchandiser Module 08: Challenges of Modern Visual Merchandising Course 03: Marketing Fundamentals Module 01: Introduction to Marketing Fundamentals Module 02: Definitions of Marketing Module 03: Traditional vs Contemporary Marketing Module 04: Marketing Management Orientations Module 05: Understand your Customers Module 06: Segmentation Course 04: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 05: Corporate Social Responsibility (CSR) Module 01: Introduction to Corporate Social Responsibility Module 02: Stakeholders & the Social Contract Module 03: A Sustainable Perspective Module 04: Implementing CSR Module 05: Performance Evaluation and Performance Reporting Course 06: Business Strategy Planning Section 01: Welcome - How to Get the Most Out Of This Course Section 02: Business Fundamentals: Connecting Business Strategy to the Business Plan Section 03: Business Fundamentals: The Value of Strategic Analysis Section 04: Business Fundamentals: Frameworks and Theories Business Strategists Must Know Section 05: Critical Evaluation of Leadership Section 06: Products and Services and Competitive Advantage Section 07: Competition - Know Your Enemy Section 08: External Strategic Analysis - Industry, Markets and Competition Section 09: Internal Strategic Analysis - Operations and Customer Management Section 10: Six Minute Strategist SWOT Assignment Section 11: Customer Value Proposition Section 12: Sales and Marketing Strategy Section 13: Digital Business Strategy Transformation Section 14: Finance - Understanding Financial Statements Section 15: Finance: Strategic Financial Analysis Section 16: Finance: Financial Analysis - Case Study and Assignment Section 17: Future Business Strategy Analyser Assignment Section 18: Goal Setting and Financial Performance Section 19: Business Fundamentals: Growth Strategies Section 20: Valuation Funding, Exits and Returns Section 21: Risk Assessment Section 22: Business Plan Synthesis Section 23: Summary and Wrap Up Course 07: Stakeholder Management Module 01: Introducing Stakeholder Management Module 02: Stakeholder Theories Module 03: Stakeholder Mapping Module 04: Building Strong Business Relationships With Stakeholders Module 05: Stakeholder Engagement Module 06: Stakeholder Engagement Through Effective Communication Module 07: Monitoring and Evaluating the Engagement Module 08: Managing Stakeholder Conflict Course 09: Quality Management Module 01: Introduction to Quality Management Module 02: Total Quality Management Module 03: Quality Measurement and Improvement Module 04: Quality Control Module 05: Understanding Customer Expectations and Needs Module 06: Six Sigma Module 07: Supply Chain Management Module 08: Quality Audits Course 10: Cross-Cultural Awareness Training Module 1: Introduction to Cross-Cultural Awareness Module 2: Cross-Cultural Communication Module 3: Corporate Cross-Cultural Awareness Module 4: Cross-Cultural Design Module 5: Cross-Cultural Competency Module 6: Cultural Values Module 7: Working with and Managing a Culturally Diverse Team Course 11: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Branding bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Branding is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Business Branding) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Level 4 & 7 Endorsed Diploma | FREE QLS Hard Copy Certificate | FREE 5 CPD Courses & PDF Certificates | Lifetime Access

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Advanced Diploma in Business Marketing at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Business Marketing at QLS Level 7 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Business Marketing at QLS Level 7 course. Due to Business Marketing at QLS Level 7's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Business Marketing at QLS Level 7 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Business Marketing at QLS Level 7 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Business Marketing at QLS Level 7 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Module 01: Basics Module 02: Process Module 03: Strategic Marketing Module 04: Marketing Environment Module 05: Market Segmentations Module 06: Consumer Buying Behaviour Module 07: Business Markets and Buying Behaviour Module 08: Marketing Research Module 09: Product Strategy Module 10: Branding Strategy Module 11: Product Life Cycle Module 12: Pricing Strategy Module 13: Marketing Channels Module 14: Integrated Marketing Communications Module 15: Advertising and Sales Promotion Module 16: Personal Selling and Public Relations Module 17: Direct and Digital Marketing Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Advanced Diploma in Business Marketing at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Business Marketing at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Management of Portfolios (MoP®) Foundation: On-Demand In this MoP® Foundation course, participants will acquire the sufficient knowledge and understanding of the principles, cycles, practices, techniques, roles, responsibilities, documents, and organizational context within which portfolio management operates. MoP helps organizations ensure if the investments are done in the right change initiatives and implementing them correctly. This is achieved by: Prioritizing the programs and projects in terms of their contribution to the organization's strategic objectives and overall level of risk Managing the programs and projects consistently to ensure efficient and effective delivery Maximizing the benefit by providing the greatest return from the investment made What You Will Learn Individuals certified at the MoP Foundation level will be able to: Define the scope and objectives of portfolio management and how it differs from program and project management List the benefits of applying portfolio management Explain the context it operates in List the principles upon which successful portfolio management is based on List the different approaches to implement MoP List the factors required to maintain the progress and assess the success of portfolio management State the purpose and key content of the major portfolio documents Define the scope of key portfolio management roles Introduction: MoP Scenario Background of the Methodology The MoP Principles Senior Management Commitment Governance Alignment Strategy Alignment Portfolio Office Energized Change Culture The MoP Definition Cycle Roles and Responsibilities The MoP Delivery Cycle Management control Benefits management Financial management Risk management Stakeholder engagement Organizational governance Resource management The MoP Framework Recap

Duration 3 Days 18 CPD hours This course is intended for Senior Consultants (both functional and technical) that aspire to be Solution Architects, or current Solution Architects that are new to the role. The Solution Architect is responsible for the successful design, implementation, deployment and adoption of an overall solution. The Solution Architect ensures that the solution meets the customer?s needs now and in the future. In this course, students will learn about decisions a Solution Architect makes during an implementation, covering security, integrations, Power Apps architecture, Power Automate architecture, and more. This course is designed to give you an introduction to the Solution Architect role. Becoming a Solution Architect/Getting to know your customer Define a Solution Architect Role of a Solution Architect on projects Project Methodology Getting to know your customer Group exercise - Getting to know your customer Conceptualizing the design from requirements How to lead the requirement collection effort Using fit gap analysis Pillars of good architecture Blueprinting the solution architecture Group exercise - Design from requirements Project governance and working as a team Solution Architect's role in project governance Techniques for keeping a project on track Scenarios that could cause a project to fail Group exercise - Project governance and working as a team Power Platform Architecture Key Power Platform architecture components Understand how platform design and limits influence solution architectures Updates and feature releases Understand how to communicate how the platform meets customer needs Data Modeling Data model influences Data model strategy Data types Data relationships Group exercise - Data modeling Analytics and artificial intelligence Planning and evaluating requirements Operational reporting Power BI Enterprise BI Pre-built insights and custom AI Power Apps Architecture Discuss options for apps and how to choose where to start Discuss app composition options Using components as part of your app architecture Considerations for including Portals as an app in your architecture Group exercise - Power Apps Architecture topics Application Lifecycle Management (ALM) Microsoft vision and Solution Architect's role in ALM Environment strategies Defning a solution structure for your deliverable Power Automate Architecture Discuss options for automation and custom logic Review considerations for using triggers and common actions Explore using Business Process Flows (BPF) to guide users through business processes Group Exercise - Evaluate scenarios for Power Automate usage Security Modeling Solution Architect's role in security modeling Discovery and learning your client's environment Controlling access to environments and resources Controlling access to CDS Data Group Exercise - Security Modeling Integration Solution Architects role in Integrations What is an integration and why do we need it Platform features that enable integration CDS Event Publishing Scenarios for group discussion Dynamics 365 Applications Architecture Solution Architect's role when deploying Dynamics 365 apps Architecture Considerations for primary apps Group Exercise - App specific working groups evaluate requirements Power Virtual Agents architecture Introduction Chatbot options Chatbot concepts Best practices Integrate chatbots Power Virtual Agents in Microsoft Teams Robotic Process Automation Introduction Power Automate Desktop Recording and editing tasks Running desktop flows Process advisor Testing and Go Live Solution Architect's role with testing and go live Planning for testing Planning for go live

Special Executive Masters Programme (S.E.M.P) This programme is geared at enhancing professionals' careers. The SEMP is an encapsulated Senior Management Programmes are short certificate modules designed for anyone who would benefit from more in-depth business knowledge delivered in a short and intensive programme What makes us different? We are a world class business school located in the heart of London, Dubai, Islamabad and Lagos. We are one of the fastest growing British business schools with a stylish blended learning model that is both online and on campus. Learn more about the programme Special Executive Master's Programme in Information Technology Course Overview The MSBM Special Executive Masters Programmes (SEMP) allows you to update your skills, develop new skills, and explore and develop interests in a wide range of topics. These courses can be taken as personal or professional development and may enhance your employability. SEMP Information Technology program is designed to provide you with an integrated design and technology background that may help you advance your career. You will have the opportunity to apply appropriate technologies in the analysis and design of information systems, as well as assess ethical, legal, and social issues. You will also have the opportunity to study the theory, principles, and practices of information systems. Gaining value from technology requires an understanding of how technology interacts with business processes, strategy, and policy. Course Details Mode of Study Using Web-based technology, this program provides self-paced, individualized instruction that can be taken anywhere and anytime an individual has access to a computer and the Internet. This Programme is suitable for successful professionals or specialists in the private, public, or voluntary sectors who have new management responsibilities and need to quickly expand their management knowledge. This Programme serves as a refresher course for those who have had their Masters a long time ago and need quick reminders and professional/ academic updates while it serves as a primer for those very experienced Professionals who never made time out for their masters yet they require the academic and practical relevance of this master’s experience. It is a short executive training that runs online for 3 months. Candidates will run 2 months of active lectures and series of assignments and 1 month for their dissertation. Upon successful completion of the Programme, candidates will be awarded a Continuing Professional Development (CPD) certificate in the specific Programme they have completed. What is a CPD Course? Continuing Professional Development (CPD) is the means by which professionals maintain and enhance their knowledge and skills. The world is constantly moving at a very fast pace so undertaking CPD is essential to support a professional in his/her current role as well as helping them with career progression. CPD is all about upgrading knowledge, skills, and capabilities to remain effective and compliant. A CPD course is an investment that you make in yourself. It’s a way of planning your development that links learning directly to practice. CPD can help you keep your skills and knowledge up to date and prepare you for greater responsibilities. It can boost your confidence, strengthen your professional credibility, and help you become more creative in tackling new challenges. Is the SEMP Information Technology Programme right for me? The Course helps information technology (IT) professionals develop the necessary skills to be successful in their jobs and advance their career opportunities. This includes skills that will complement their technical skills, such as general management, leadership, strategy, interpersonal communication, relationship-building, effective consulting, and the ability to effectively influence managers outside the IT function and within the organization. Why SEMP Information Technology? The advancement of computers and communication technology continues to have a profound impact on our lives, and the workplace needs technically competent people to provide appropriate computing solutions for users. SEMP IT focuses on providing a broad-based foundation in Information Technology (IT) and on helping online students develop skills and knowledge in technical areas with practical value in the workplace. In addition to technical knowledge, many IT workers need to be able to communicate, handle multiple tasks at once, and assess user needs when developing computer-based solutions. SEMP IT also teaches problem-solving, critical thinking, communication, and teamwork skills. With an online learning environment, the SEMP IT offers an education designed around today's workplace. A world of opportunity is waiting for those ready to take the next step forward in their education. Who should enrol in this online Certificate Program? This online certificate program in Information System benefits professionals at all levels who want to contribute to their organization’s performance. Here are some of the people who will benefit from the online Programme:  Functional leaders who are involved with defining or executing brand and reputation strategies, such as leaders from human resources, public affairs, environmental relations, and legal Managers seeking to move into leadership positions in their organization Individuals seeking knowledge for career advancement in the field of enterprise software management Cross-functional teams from within an organization can take the program as that accelerates the impact of IT and engenders a common language and understanding in the organization Directors Business owners IT Trainers Corp Members Government officials Executives with responsibility for corporate communications, and/ or investor relations. Accreditation The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. Workshops This is a self-study programme with unlimited tutor support. You will never be more than a message or phone call away from our tutors. Visa Requirements There are no Visa Requirements for this Course as it's an Online Course.

In the rapidly advancing digital world, honing your skills is crucial. Our unique bundle, titled "SEO (Keyword Research), Social Media, and Affiliate Marketing - QLS Certificate," serves this need. This package offers an unrivalled blend of three QLS-endorsed courses and five pertinent CPD QS-accredited courses. The QLS-endorsed curriculum provides invaluable insights into Keyword Research for SEO, Social Media Marketing, and Affiliate Marketing. Upon completion, you'll receive coveted hardcopy certificates as a testament to your competence. Venture further with this bundle's five additional CPD QS accredited courses. These encompass important realms such as Digital Marketing, E-Commerce, SEO, Facebook Marketing Strategy, and Strategic Planning in Marketing. Each course contributes to a comprehensive understanding of the broader digital marketing landscape. Key Features of the SEO ( Keyword Research), Social Media and Affiliate Marketing - QLS Certificate Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our SEO ( Keyword Research), Social Media and Affiliate Marketing - QLS Certificate bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: How To Do Keyword Research For SEO & Ranking On Google QLS Course 02: Ultimate Social Media Marketing course QLS Course 03: Affiliate Marketing Passive Income Made Easy 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Digital Marketing Starting an online E-Commerce Store Course 02: Digital Marketing Agency Elite Consultants Masterclass Course 03: SEO - Search Engine Optimisation Course 04: Facebook Marketing Strategy for Business Course 05: Marketing: Strategic Planning In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes: Comprehensive understanding of keyword research for SEO and Google ranking. Proficiency in the execution of effective social media marketing strategies. Mastery of affiliate marketing techniques for sustainable passive income. Ability to start and manage an online E-commerce store effectively. Insightful knowledge of managing a digital marketing agency and becoming a successful consultant. Thorough grounding in SEO and search engine optimisation. Proficient skills to devise successful Facebook marketing strategies and understanding of strategic planning in marketing. This bundle is an amalgamation of specialised SEO, Social Media, and Affiliate Marketing courses, supplemented with crucial digital marketing themes. It introduces participants to key concepts and skills, equipping them for a successful journey in the digital realm. Whether you're kickstarting an online E-commerce store or strategising an impactful Facebook marketing campaign, this bundle has got you covered. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to boost their SEO and social media marketing skills. Entrepreneurs aiming to maximise their online presence and e-commerce potential. Aspiring digital marketing consultants eager to learn from comprehensive masterclasses. Affiliate marketers seeking to simplify their pathway to steady passive income. Career path SEO Specialist: £25,000 - £45,000. Social Media Manager: £30,000 - £50,000. Affiliate Marketer: £20,000 - £50,000. Digital Marketing Consultant: £30,000 - £60,000. E-Commerce Manager: £40,000 - £60,000. Please note these are average salary ranges in the UK as of the time of writing. The actual earnings can vary based on experience, location, and specific role requirements. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

This foundational course introduces the key concepts behind experience thinking and user experience design. It's a great place to start your learning journey!

The Authority Guide to Emotional Resilience in Business course is one of the best-demanded courses to learn about emotional behaviour. It helps to develop emotional resilience and learn how to maintain realistic optimism to help you to manage stress more effectively within a business environment. This course provides you with the knowledge to help you understand how to deal effectively with the emotions integrated with change and unfamiliar or uncertain circumstances in your business. This course will teach you more about emotions in stress management. Learn how to develop your emotional resilience and use this skill at work. What you'll learn understand emotional resilience with a business focus. put in place strategies to manage stress and weather storms in the workplace. develop your own personal resilience. understand how to develop resilience within the hearts and minds of your team and your organisation. Requirements You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course. You should be interested in emotions and resilience at work. You should be keen to learn techniques to understand how to contribute to your business success. Introduction to the Authority Guide to Emotional Resilience in Business Introduction to Resilience 00:04:00 What is Resilience? 00:02:00 Why Resilience is Useful and When Resilience is Useful 00:02:00 The Benefits of Resilience and Being More Resilient 00:02:00 Moods, Environments and Situations 00:18:00 Assessing your Emotional Resilience Assessing your Emotional Resilience 00:10:00 Resilience vs. Coping Coping With The Stresses And Strains of Life 00:03:00 When Stress Takes Over 00:03:00 The Role of Risk in Resilience 00:01:00 Challenge and Resilience 00:04:00 Moving From Setback to Comeback Facilitating Change 00:02:00 Developing Resilience In Change 00:02:00 How Emotions Are Involved In Change 00:02:00 Personal Transition Through Change 00:03:00 Personal Transition Through Change Curve 00:05:00 Anxiety - Can I Cope? 00:01:00 Happiness - At Last Something Is Going To Change 00:01:00 Denial - Change? What Change? 00:01:00 Anger - This Is Having A Bigger Impact Upon Me Than I Thought 00:02:00 Disillusionment - I'm Off. This Isn't For Me. 00:01:00 Depression or Despair - Who Am I? 00:01:00 Hostility - I'm Going To Make This Work If It Kills Me 00:01:00 Acceptance - I Can See Myself In The Future 00:01:00 Moving Forward - This Can Work And Be Good 00:01:00 Ways To Look After Yourself In Times Of Change 00:01:00 The Characteristics of Resilience Characterising Resilience 00:05:00 Anti-Fragility - The Resilience Of The Future 00:02:00 Resilience Is a Mindset 00:01:00 The Dynamics Of Resilience - Your Capacity To Adapt 00:03:00 Energy Levels And Resilience - Being Energy Efficient 00:03:00 Increasing Levels Of Resilience 00:01:00 The Body's Reaction To Adversity 00:02:00 The Neuroscience Of Resilience 00:02:00 The Behaviours of Resilience The Information Contained In Emotions 00:09:00 The Role of Optimism In Resilience 00:02:00 Your Beliefs About Perfectionism - How These Impact Upon Your Resilience 00:02:00 How Your Attitude To Change Impacts Upon Your Resilience 00:02:00 How Too Much Resilience Causes Problems 00:03:00 Working With Too Much Resilience 00:02:00 The Role Of Mindfulness In Developing Resilience 00:02:00 How Coaching Helps 00:01:00 8 Action Strategies to Develop Resilience Strategy 1 - Feel in Control 00:01:00 Strategy 2 - Create a Personal Vision 00:01:00 Strategy 3 - Be Flexible and Adaptable 00:01:00 Strategy 4 - Get Organised 00:01:00 Strategy 5 - A Mindset for Problem Solving 00:01:00 Strategy 6 - Get Connected 00:01:00 Strategy 7 - Be Socially Competent 00:01:00 Strategy 8 - Be Proactive 00:01:00 Team Resilience Ways Of Working To Build Team Resilience 00:01:00 The 4 Things That Resilient Teams Do 00:05:00 The Way to Lead Resilient Teams 00:03:00 Ways To Strengthen Resilience In Others 00:04:00 Organisational Resilience What is Organisational Resilience? 00:02:00 Working With Volatility, Uncertainty, Complexity and Ambiguity (VUCA) 00:06:00 The Capacity of Individuals and Organisation to Deal with VUCA 00:02:00 Ways To Build Resilient Organisations 00:03:00 The Paradox of Resilience The Paradox of Resilience 00:01:00