9412 Courses in Cardiff delivered Online

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Advanced Professional Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00

Getting Started The program will involve learners to assess, challenge critically, and apply a wide variety of theories, methods, leadership models, and particular ideas, practices, and tools. By analysing and criticising domestic and international organisations, Learners will examine how the various features and disciplines influence the organisation's strategy, achievement and operation. The qualification also requires learners to show various abilities required by leadership at the executive level, including problem-solving and writing reports. Learners will develop their analytical and research skills, as well. The qualification will allow students to become autonomous and self-directed, with the instruments and motivation to continue to learn, develop and reflect on exercise throughout their careers. Key Benefits   This qualification will benefit the learner: Holistic study of organisational issues and the responsibility of executive management Global trade and its impact on the strategy of the organisation Dealing with the operations, quality and supply chain of the organisation Analyse problem-solving techniques specific to business and industry To understand and apply the principles of strategic management To gain knowledge about operations, quality and supply chain management   Key Highlights Are you striving to enrich your skills and knowledge and intend to study holistic organizational issues in management? Then, the QUALIFI Level 7 Diploma in Executive Management is the ideal starting point for your career journey. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximize future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The Qualifi Level 7 Level Diploma in Executive Management can open many career pathways including, but not limited to: Chief operating officer with an estimated average salary of £90,000 per annum Chief executive officer with an estimated average salary of £85,000 per annum General manager with an estimated average salary of £78,725 per annum President of operations, with an estimated average salary of £10,000 per annum Executive Administrator, with an estimated average salary of £40,000 per annum Financial manager with an estimated average salary of £57,685 per annum Sales manager with an estimated average salary of £47,515 per annum   About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, including real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment School of Business London will internally assess all units. The units are all determined by coursework assignments. Students must show that they meet each assessment criteria detailed within each unit to the required standard for the unit level. Entry Requirements Level 6 Qualification or equivalent First Degree or Considerable managerial experience Progression Learners completing the QUALIFI Level 7 Diploma in Executive Management can progress to:  QUALIFI Level 7 Stategic management and Leardership and Strategic Management and Innovation QUALIFI Level 8 Stategic management and Leardership Directly into employment in an associated profession, An appropriate dissertation only for a Master's Degree at one of our University partnerships. Why gain a QUALIFI Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore how to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also learn to face and solve issues then and there through exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Corporate Strategy Reference No : EXE 1.1 Credit : 15 || TQT : 150 The unit corperate strategy help learner to understand when strategies applied to global marketplace, how global ethical issue effect corporate strategy. Also helps to study about the relationship between strategy and organistation. Also studies about how corporate strategy can be used in organisational function UNIT2- Corporate Finance and Financial Strategy Reference No : EXE 1.2 Credit : 15 || TQT : 150 This unit help learner to understand the interelation between corporate finanace and financial strategy. UNIT3- Human Resource Practice, Leadership and Management Reference No : EXE 1.3 Credit : 15 || TQT : 150 This Unit will help learner to improve their Human resource techniques in hiring personnel and training individuals for a career. Learner can also develop their leadership quality and improve managerial approaches an organisation UNIT4- Global Trade and its Impact on Strategy Reference No : EXE 1.4 Credit : 15 || TQT : 150 Global trade and its impact on straegy unit begins with the discussion of issues facing in the global relationship and management of different multinational organisation. UNIT5- Research, Problem Solving and Business Reporting Reference No : EXE 1.5 Credit : 15 || TQT : 150 This unit help learner to understand about the relavant methods and theories to solve business problems. Also study about the research methods using research evidence. UNIT6- Operations, Quality and Supply Chain Management Reference No : EXE 1.6 Credit : 15 || TQT : 150 This unit will help learner to understand how to manage operations, supply chain inside an organisation UNIT7- Strategic Marketing Reference No : QF708 Credit : 15 || TQT : 150 This unit help learner to effectively examine marketing problems and opportunities and develop successful marketing strategies. UNIT8- Project Management Reference No : EXE1.7 Credit : 15 || TQT : 150 This unit help learner to dvelop their skills in setting goals. Also helps to understand how successful projects are administered. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Authentic relationships are built around empathy, trust and values. Developing healthy relationships as adults means building interpersonal skills and refining them around others’ needs as well as your own.

Unlock Financial Freedom with Household Financing Mastery! 🏠💰 Are you tired of feeling overwhelmed by your household finances? Do you want to take control of your financial future and build wealth for you and your family? Look no further! Our comprehensive text course, 'Household Financing,' is your key to unlocking financial freedom and mastering the art of managing your household finances like a pro.   Why Choose 'Household Financing'? In today's fast-paced world, managing household finances can be challenging. From budgeting and saving to investing and retirement planning, there's a lot to consider. Our text course provides you with the essential knowledge and practical strategies you need to navigate the complexities of household financing with confidence. Expert Guidance: Learn from seasoned financial experts who have years of experience in managing household finances successfully. Our instructors will guide you through every aspect of household financing, providing you with invaluable insights and tips along the way. Comprehensive Curriculum: Our text course covers a wide range of topics, including budgeting, saving, investing, debt management, insurance, and retirement planning. Whether you're a beginner or have some experience with household finances, you'll find valuable information and resources to help you achieve your financial goals. Flexible Learning: With our text-based format, you can learn at your own pace and on your own schedule. Whether you prefer to study on your morning commute, during your lunch break, or in the comfort of your own home, our course allows you to access the material whenever and wherever it's convenient for you. Practical Tools and Resources: Gain access to practical tools, worksheets, and resources that you can use to apply what you've learned to your own household finances. From budget templates to investment calculators, we provide you with everything you need to put your newfound knowledge into action. Lifetime Access: Once you enroll in our course, you'll enjoy lifetime access to all course materials and updates. Whether you want to revisit a specific topic or stay up-to-date on the latest trends and best practices in household financing, you'll have access to our resources for years to come.   Who is This For? Our 'Household Financing' text course is perfect for anyone who wants to take control of their household finances and build a secure financial future. Whether you're a young professional just starting out, a newlywed couple planning for the future, or a seasoned homeowner looking to optimize your finances, this course is for you. No prior experience or expertise in finance is required - just a desire to learn and improve your financial literacy.   Career Path While 'Household Financing' is primarily designed for personal finance management, the skills and knowledge you gain from this course can also open doors to various career opportunities in the financial services industry. Whether you're interested in becoming a financial advisor, investment analyst, or personal finance consultant, the insights and expertise you acquire through this course will provide a solid foundation for pursuing a career in finance. FAQs   Q: Is this course suitable for beginners? A: Absolutely! Our 'Household Financing' course is designed to cater to individuals of all levels of experience with household finances. Whether you're a beginner looking to build a solid financial foundation or someone with some experience seeking to refine your skills, you'll find value in our course. Q: How long does it take to complete the course? A: The duration of the course varies depending on your pace of learning and the amount of time you dedicate to studying each module. However, most students complete the course within a few weeks to a couple of months. Q: Can I access the course materials on my mobile device? A: Yes, absolutely! Our text-based format allows you to access the course materials on any device with an internet connection, including smartphones and tablets. Study on the go, at your own convenience. Q: Is there a money-back guarantee? A: Yes, we offer a 100% satisfaction guarantee. If you're not completely satisfied with the course, simply let us know within 30 days of enrollment, and we'll issue a full refund, no questions asked. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successful completion of the course, you will receive a certificate of achievement to showcase your newfound knowledge and skills in household financing.   Don't Wait - Enroll Today! Don't let financial uncertainty hold you back from achieving your dreams. Take control of your household finances today with our 'Household Financing' text course and embark on the path to financial freedom and security. Enroll now and start building a brighter financial future for you and your loved ones! 🚀💵 Course Curriculum Module 1 Foundations of Household Financing Foundations of Household Financing 00:00 Module 2 Creating and Managing Your Household Budget Creating and Managing Your Household Budget 00:00 Module 3 Building Wealth through Saving and Investing Building Wealth through Saving and Investing 00:00 Module 4 Managing Debt Responsibly for Financial Freedom Managing Debt Responsibly for Financial Freedom 00:00 Module 5 Building Financial Resilience through Emergency Funds Building Financial Resilience through Emergency Funds 00:00 Module 6 Navigating the World of Credit Scores and Reports Navigating the World of Credit Scores and Reports 00:00 Module 7 Safeguarding Your Financial Future through Risk Management and Insurance Safeguarding Your Financial Future through Risk Management and Insurance 00:00

Take control of organizational efficiency with our Operations Management Course. Gain the skills to optimize workflows, improve productivity, and achieve strategic goals. Learn critical concepts like process improvement, supply chain management, quality control, and more. This course is perfect for aspiring operations managers, business owners, and anyone seeking to enhance organizational success.

Give a compliment to your career and take it to the next level. This Network and Cyber Security will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Network and Cyber Security will help you keep ahead of the pack. The Network and Cyber Security incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Network and Cyber Security will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Network and Cyber Security, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Network and Cyber Security course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Network and Cyber Security? Course 1: CompTIA Networking - Level 4 Course 2: Level 3 Cyber Security Course 3: Secure Programming of Web Applications Course 4: Linux for Absolute Beginners! Course 5: Ethical Hacking Course 6: Functional Skills IT Course 7: Complete Windows 10 Troubleshooting for IT HelpDesk Course 8: Information Management Course 9: GDPR Data Protection Level 5 Course 10: Decision Making and Critical Thinking As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Network and Cyber Security to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Network and Cyber Security: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum Course 1: Network Security Level 2 Security and Risk Management Asset Security Security Engineering Communication and Network Security Identity and Access Management Security Assessment and Testing Security Operations Software Development Security Course 2: CompTIA Networking - Level 4 Course 3: Level 3 Cyber Security FUNDAMENTALS OF NETWORKING GETTING STARTED WITH CYBER SECURITY LET'S BEGIN - THE FUNDAMENTALS OF CYBER SECURITY DIVING DEEP INTO CYBER SECURITY TYPES OF ACTORS, ATTACKS, MALWARE AND RESOURCES FIREWALLS AND ANTIVIRUS KEY SECURITY CONCEPTS Course 4: Secure Programming of Web Applications Section 01: Introduction Section 02: Well-known Vulnerabilities and Secure Programming Section 03: Conclusion and Summary Course 5: Linux for Absolute Beginners! Introduction to Linux Linux Installation Linux Command Line Interface (CLI) Essentials Advanced CLI Usage Linux Development Tools Web Development Project Web Server Setup, Host Cofiguration and App Deployment Linux User Management Linux Network Administration Course 6: Ethical Hacking Introduction to Ethical Hacking Reconnaissance - Surveying the Attack Surface Scanning and Enumeration - Getting Down to Business Network Presence Attacking Web Hacking Social Engineering - Hacking Humans Course 7: Functional Skills IT Section 1: Introduction Section 2: Information Technology Section 3: Components of IT Section 4: Hardware Section 5: Operating System Section 6: Application/Software Section 7: Networking Section 8: Security Section 9: Traffic Flow & Enterprise Level IT Components Section 10: Storage Section 11: Database Section 12: Virtualisation & Cloud Section 13: Management & Other IT Jobs Course 8: Complete Windows 10 Troubleshooting for IT HelpDesk Section 01: Course Introduction Section 02: Prepare Virtual Test Lab Section 03: Installing Windows OS with Multiple Media Section 04: System Troubleshooting without Reboot Section 05: Optimize System Performance (Fix Slowness Issue) Section 06: Active Directory Server Setup (Optional) Section 07: Active Directory Introduction Section 08: File System Related Troubleshooting Course 9: Information Management Module 01: Introduction to Information Management Module 02: Information Management Strategy Module 03: Databases and Information Management Module 04: Management Information Systems (MIS) Module 05: Auditing Information Systems Module 06: Ethical and Social Issues and Data Protection Course 10: GDPR Data Protection Level 5 Module 01: GDPR Basics Module 02: GDPR Explained Module 03: Lawful Basis for Preparation Module 04: Rights and Breaches Module 05: Responsibilities and Obligations Course 11: Decision Making and Critical Thinking Module 01: Introduction to Critical Thinking Module 02: Critical Thinking and the Judgment of Claims Module 03: Benefits and Barriers of Critical Thinking Module 04: Importance of Critical Thinking Module 05: Recognising a Critical Thinker Module 06: What Are the Critical Thinking Steps? Module 07: Critical Thinking Strategies Module 08: Problem-Solving Through Critical Thinking Module 09: Decision Making with Critical Thinking CPD 125 CPD hours / points Accredited by CPD Quality Standards Requirements There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Embark on a crucial journey of empowerment with our course, 'Internet Safety: Safeguarding Children.' In a world where digital presence is almost inevitable for children, this course equips you with the knowledge to protect and guide them. The first module introduces the concept of internet safety, setting a solid foundation for understanding the digital challenges faced by children. This course is not just about imparting knowledge; it's about equipping you with the tools to create a safer online environment for the younger generation. As you navigate through the intricacies of online privacy and appropriate content, the course transforms your concern into competence, enabling you to confidently handle complex digital interactions that children encounter. Progress through the modules to gain a profound understanding of cyberbullying and internet grooming - two of the most pressing concerns in the digital age. The course goes beyond theoretical knowledge, providing practical solutions and strategies to safeguard children effectively. Explore the responsible use of social media and mobile devices, and acquire skills to monitor your child's internet usage effectively. The final sections address the often-overlooked issue of internet addiction, teaching you how to identify, prevent, and overcome it. This comprehensive course is a blend of awareness, prevention, and action, aimed at making the internet a safer space for children. Learning Outcomes Understand the key concepts of internet safety for children. Recognise the importance of privacy and managing online content for young users. Develop strategies to protect children from cyberbullying and internet grooming. Learn effective methods for ensuring safe social media and mobile device usage. Acquire skills to monitor internet use and address internet addiction in children. Why choose this Internet Safety: Safeguarding Children course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Internet Safety: Safeguarding Children course for? Parents and guardians concerned about their children's online safety. Educators seeking to implement internet safety measures in schools. Childcare professionals responsible for children's digital well-being. Youth workers and counsellors addressing cyberbullying and grooming. Law enforcement and child protection officers. Career path Child Safety Officer: £25,000 - £35,000 School Counsellor: £24,000 - £37,000 Youth Worker: £20,000 - £30,000 Digital Safety Educator: £23,000 - £36,000 Child Protection Specialist: £27,000 - £40,000 Online Content Moderator: £22,000 - £33,000 Prerequisites This Internet Safety: Safeguarding Children does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Internet Safety: Safeguarding Children was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: The Concept of Internet Safety for the children The Concept of Internet Safety for the Children 00:48:00 Module 02: The Concept of Privacy and Appropriate Online Content The Concept of Privacy and Appropriate Online Content 00:35:00 Module 03: Cyberbullying Cyberbullying 00:41:00 Module 04: Internet Grooming Internet Grooming 00:43:00 Module 05: Appropriate Measures for Safeguarding Your Child Appropriate Measures for Safeguarding Your Child 00:28:00 Module 06: Safe Use of Social Media Safe Use of Social Media 00:18:00 Module 07: Mobile Device Safety Mobile Device Safety 00:21:00 Module 08: Tools and Tips for Monitoring Child's Internet Use Tools and Tips for Monitoring Child's Internet Use 00:20:00 Module 09: Identifying, Preventing and Overcoming Internet Addiction Identifying, Preventing and Overcoming Internet Addiction 00:21:00 Assignment Assignment - Internet Safety: Safeguarding Children 00:00:00

Picture yourself as a real-life crime-solving hero, armed not with a cape but with knowledge. This Criminology, Profiling and Forensic Psychology Training course turns you into a detective, solving mysteries and bringing justice where it's needed most. The main issue it tackles? The confusion of unsolved cases. The benefit? You become the solution, with the power to unravel puzzles that leave others puzzled.   Think of crime scenes as puzzles waiting to be solved. This course gives you skills like a secret agent on a mission for truth. It's not just about finding a job; it's about making a difference, bringing closure to families, and being a hero who brings relief to those in need.   This course brings justice closer to you in a world where justice can seem far away. Imagine being the one who makes sense of chaos, using science and psychology to unravel mysteries. The benefit isn't just a certificate; it's the ability to be a force for good, making communities safer. This course turns you into a real-life problem solver and a hero in the fight for justice.   Learning Outcomes Analyse and classify diverse crimes, understanding their societal implications. Demonstrate proficiency in evaluating crime scenes and forensic evidence. Comprehend the psychological factors influencing criminal behaviour and profiling. Apply forensic science principles to investigate and solve criminal cases. Develop a comprehensive understanding of the criminal justice system in England and Wales. Master the phases of criminal profiling, employing scientific methodologies. Assess and provide pragmatic solutions based on offender profiling and investigative advice. Acquire knowledge in victimology, recognising the impact on criminal investigations. Demonstrate metacognitive skills in criminal profiling, enhancing logical and scientific approaches. Apply theoretical concepts to real-world scenarios, honing practical skills in crime resolution.   Who Is This Course For Aspiring Criminal Profilers Law Enforcement Professionals Forensic Science Enthusiasts Psychology Graduates Individuals Pursuing Careers in Criminal Justice   Why Choose This Course Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success.   Career Path Forensic Psychologist: £30,000 - £60,000 per year Criminal Profiler: £35,000 - £70,000 per year Crime Scene Investigator: £25,000 - £45,000 per year Victim Support Officer: £20,000 - £35,000 per year Police Officer (with Specialisation): £23,000 - £50,000 per year   Prerequisites This training is crafted by professionals and compatible with PCs, Macs, tablets, and smartphones. Accessible anytime, anywhere with a stable internet connection.   Certification Upon completion, you can demonstrate your knowledge through an MCQ test. After successfully passing, claim your PDF certificate for £4.99. For an original hard copy, additional costs of £8 apply. Course Curriculum Module 01: Introduction to Criminology and Profiling Introduction to Criminology and Profiling 00:23:00 Module 02: Classification of Crime Classification of Crime 00:18:00 Module 03: Violent Crimes Violent Crimes 00:29:00 Module 04: The Crime Scene The Crime Scene 00:30:00 Module 05: Dealing with Crime Dealing with Crime 00:41:00 Module 06: Understanding Criminal Psychology Understanding Criminal Psychology 00:31:00 Module 07: Forensic Science Forensic Science 00:35:00 Module 08: Phases of Profiling Phases of Profiling 00:33:00 Module 09: Criminal Profiling: Science, Logic and Metacognition Criminal Profiling: Science, Logic and Metacognition 00:28:00 Module 10: Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice Module 10: Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice 00:22:00 Module 11: Victimology Module 11: Victimology 00:25:00 Module 12: The Criminal Justice System in England and Wales Module 12: The Criminal Justice System in England and Wales 00:19:00 Recommended Readings Recommended Readings - Criminology, Profiling and Forensic Psychology Training 00:00:00

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

With the number of people seeking help for substance abuse in the UK increasing year on year, there is a growing need for a skilled, professional workforce ready and armed to assist in addressing the issue. People who specialise in drug and alcohol abuse can pursue a wide range of careers, from advocacy and counselling to crisis support and charity work. This Level 2 Award In Understanding the misuse of substances course will provide you with a thorough understanding of the effects addiction can have on people's lives, as well as some of the harmful stereotypes that perpetuate stigma. Through this Level 2 Award In Understanding the misuse of substances you will learn about some of the most common reasons why people abuse drugs and alcohol, as well as the signs and symptoms that a person may display when addiction and dependence take hold. You will also learn about the options available to people in these situations, as well as the national strategies in place to assist them. This Level 2 Award in Understanding Substance Misuse course combines a basic understanding of drug and alcohol misuse with an understanding of the key principles and values that should underpin the support provided to people who misuse substances. Our Level 2 Award In Understanding the misuse of substances course aims to provide learners with knowledge of substance misuse as well as an understanding of people who misuse substances. Learning Outcomes After completing this Level 2 Award In Understanding the misuse of substances course, learner will be able to: Gain in-depth knowledge about unit strengths and recommended limits for alcohol consumption Understand the physical, mental, social and emotional effects of alcohol Know about peoples' use of alcohol Know about the assumptions made about people who drink alcohol excessively Gain a thorough understanding of drug awareness Understand key principles and values for working with people who misuse substances Why Choose This Level 2 Award In Understanding the misuse of substances Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Other Benefits of Level 2 Award In Understanding the misuse of substances Course *** Free One PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Level 2 Award In Understanding the misuse of substances Course] Course Curriculum Of Level 2 Award In Understanding the misuse of substances *** Module 1: Alcohol Awareness Know about unit strengths and recommended limits for alcohol consumption Know about the physical, mental, social and emotional effects of alcohol Know about peoples' use of alcohol Know about the assumptions made about people who drink alcohol excessively Module 2: Drug Awareness Know about drug categorisation and legislation Know about drug use Know about the assumptions made about people who use drugs Module 3: Key Principles and Values for Working with People who Misuse Substances Know the importance of confidentiality when working with people who misuse substances Know the importance of boundaries when working with people who misuse substances Know the importance of empathy when working with people who misuse substances Know the importance of active listening when working with people who misuse substances >----------------< Assessment Method After completing each module of the Level 2 Award In Understanding the misuse of substances Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Award In Understanding the misuse of substances course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 2 Award In Understanding the misuse of substances course is beneficial to students who already work with people who have alcohol or substance abuse issues or students who are planning to in the near future. Thiscourse is also ideal for those who want to increase their knowledge about substance misuse. Requirements There are no specific requirements for this Level 2 Award In Understanding the misuse of substances course because it does not require any advanced knowledge or skills. Career path After completing this Level 2 Award In Understanding the misuse of substances course, you may be able to pursue a variety of promising career opportunities.