- Professional Development
- Medicine & Nursing
- Arts & Crafts
- Health & Wellbeing
- Personal Development
Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.
Enrol in our Certificate in Anti Money Laundering (AML) course to learn essential concepts and regulations, acquire valuable skills, and receive a CPD certificate. Ideal for professionals in finance, compliance, law enforcement, or anyone keen on preventing money laundering. Kickstart your career in financial crime prevention today!
This Microsoft Office 2007 Excel Intermediate will provide you with experience at creating more elaborate worksheet and workbooks n Microsoft Office Excel 2007 to display data in more effective ways. In this series you will work with multiple worksheets and workbooks, you will learn how to switch between workbooks and even copy worksheets, you will also get 3D formulas: 3D formulas will allow you to link the worksheets, and also add something call the Watch-Window. You will learn to create and manage all these linked workbooks as well as creating workspaces which will allow you to manage the workbook as well. Before getting this course you must have the basic skills of Microsoft Excel 2007. This level will give you an advanced knowledge you need to know about Microsoft Excel. Who is this Course for? Microsoft Office 2007 Excel Intermediate is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Course Curriculum Using Multiple Worksheets and Workbooks Using Multiple Workbooks 00:04:00 Linking Worksheets with 3-D Formulas 00:06:00 Linking Workbooks 00:11:00 Managing Workbooks 00:04:00 Advanced Formatting Using Special Number Formats 00:17:00 Using Functions to Format Text 00:13:00 Working with Styles 00:07:00 Working with Themes 00:11:00 Other Advanced Formatting 00:13:00 Outlining and Subtotals Outlining and Consolidating Data 00:11:00 Creating Subtotals 00:06:00 Cell and Range Names Creating and Using Names 00:12:00 Managing Names 00:04:00 Lists and Tables Examining Lists 00:03:00 Sorting and Filtering Lists 00:07:00 Advanced Filtering 00:12:00 Working with Tables 00:22:00 Web and Internet Features Saving Workbooks as Web Pages 00:11:00 Using Hyperlinks 00:04:00 Distributing Workbooks 00:03:00 Advanced Charting Chart Formatting Options 00:08:00 Combination Charts 00:05:00 Graphic Elements 00:09:00 Documenting and Auditing Auditing Features 00:05:00 Creating A Body Of Work 00:03:00 Protection 00:05:00 Workgroup Collaboration 00:13:00 Templates and Settings Application Settings 00:05:00 Built-in Templates 00:07:00 Creating and Managing Templates 00:10:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Almost every business, organization, companies, and individual owner need Microsoft Excel to record finances, hours, data, and to perform many other activities at once. It is widely used software that assists to analyze data, send invoices, share works with different people at a time, and function many more activities. Are you looking fresher? Don't you have any training and knowledge about this software? Are you interested to improve your skills to pursue the best position in any organization? if so, the ultimate Microsoft Excel for Beginners course assists you to learn further all you need in your quest. As the course is online based, you can complete it from any part of the world at any time at your own pace. The course is accessible through an internet connection from any Computer, Laptop, Mac, smartphones, or any electronic devices that support MS Excel software. The course contents require a few minutes for each. So, it is convenient for you to start or stop at any time as you want. It entertains you, though you have less than 20 minutes to go through this course. Who is this Course for? Microsoft Excel for Beginners is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of the English language, numeracy and ICT are required to attend this course CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99 Course Curriculum Excel Beginners Identify the Elements of the Excel Interface 00:30:00 Activity - Identify the Elements of the Excel Interface 00:05:00 Create a Basic Worksheet 01:00:00 Activity - Create a Basic Worksheet 00:05:00 Use the Help System 00:30:00 Activity - Use the Help System 00:05:00 Create Formulas in a Worksheet 01:00:00 Activity - Create Formulas in a Worksheet 00:05:00 Insert Functions in a Worksheet 00:30:00 Activity - Insert Functions in a Worksheet 00:05:00 Reuse Formulas 00:30:00 Activity - Reuse Formulas 00:05:00 Manipulate Data 00:30:00 Activity - Manipulate Data 00:05:00 Insert, Manipulate, and Delete Cells, Columns, and Rows 00:30:00 Activity - Insert, Manipulate, and Delete Cells, Columns, and Rows 00:05:00 Search For and Replace Data 00:30:00 Activity - Search For and Replace Data 00:05:00 Spell Check a Worksheet 00:30:00 Activity - Spell Check a Worksheet 00:05:00 Modify Fonts 00:30:00 Activity - Modify Fonts 00:05:00 Add Borders and Colors to Cells 01:00:00 Activity - Add Borders and Colors to Cells 00:05:00 Apply Number Formats 00:30:00 Activity - Apply Number Formats 00:05:00 Align Cell Contents 00:30:00 Activity - Align Cell Contents 00:05:00 Apply Cell Styles 00:30:00 Activity - Apply Cell Styles 00:05:00 Define the Basic Page Layout for a Workbook 01:00:00 Activity - Define the Basic Page Layout for a Workbook 00:05:00 Refine the Page Layout and Apply Print Options 00:30:00 Activity - Refine the Page Layout and Apply Print Options 00:05:00 Format Worksheet Tabs 00:30:00 Activity - Format Worksheet Tabs 00:05:00 Manage Worksheets 00:30:00 Activity - Manage Worksheets 00:05:00 Manage the View of Worksheets and Workbooks 00:30:00 Activity - Manage the View of Worksheets and Workbooks 00:05:00 Customize General and Language Options 00:30:00 Activity - Customize General and Language Options 00:05:00 Customize Formula Options 00:30:00 Activity - Customize Formula Options 00:05:00 Customize Proofing and Save Options 01:00:00 Activity - Customize Proofing and Save Options 00:05:00 Customize the Ribbon and Quick Access Toolbar 00:30:00 Activity - Customize the Ribbon and Quick Access Toolbar 00:05:00 Customize the Functionality of Excel by Enabling Add-Ins 00:30:00 Activity - Customize the Functionality of Excel by Enabling Add-Ins 00:05:00 Customize Advanced and Trust Center Options 00:30:00 Activity - Customize Advanced and Trust Center Options 00:05:00 Activities and Exercise Files - Microsoft Excel 2016 for Beginners 00:00:00 Mock Exam Mock Exam- Microsoft Excel for Beginners 00:20:00 Final Exam Final Exam- Microsoft Excel for Beginners 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
In the Microsoft Excel for Beginners course, learners will be given a full introduction to the features and functions of Excel, taking their proficiency from beginner to advanced level in no time. We offer step-by-step guidance for managing everyday tasks, such as modifying a worksheet, managing workbooks, performing calculations and entering financial data. The principles and practices of SEN teaching and supporting children with learning difficulties is also covered in this comprehensive course. Learning Objectives: Master day-to-day office tasks and manage important work data with Microsoft Excel Learn how to modify and format worksheets in Excel Get step-by-step guidance on how to print and manage workbooks Be able to perform basic calculations and data-inputting tasks Who is this Course for? Microsoft Excel For Beginners is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Excel For Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Microsoft Excel Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Learn to create a professional LinkedIn profile and stand out to recruiters by taking this Make a Perfect Linkedin Profile Course. In this Make a Perfect Linkedin Profile Course, you will explore the intelligent ways to attract recruiters to your LinkedIn profile. The training will provide step-by-step instructions on creating a compelling LinkedIn profile in a few simple steps. On top of that, it will introduce you to the various settings and options on LinkedIn. Finally, you'll know how to search and apply for the best jobs on LinkedIn. Enrol now, maximise your visibility on LinkedIn and land your dream job! Please note: Our Make a Perfect Linkedin Profile course only gives you the theoretical knowledge to excel in this field. This course doesn't entitle you to practise as a professional in this specific field. Learning Objectives Learn to create an excellent LinkedIn profile step-by-stepUnderstand what to include in your profile to attract recruitersBe able to show your skills and endorsements on LinkedInGet to know about the various LinkedIn settingsFind great LinkedIn job search tips to land your job fast Who is this Course for? This Make a Perfect Linkedin Profile Course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of creating a LinkedIn profile or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement Anyone interested in learning more about this subject should take this Make a Perfect Linkedin Profile course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Make a Perfect Linkedin Profile will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Introduction, My Story Why me? How do I know so much about LinkedIn? 00:03:00 Profile Sections explained - tips and tricks More than a Profile Picture - File name matters 00:10:00 Who reads the About section anyways? 00:03:00 What if you don't have a job? - Your Professional Experience 00:08:00 Conversation points - Education and Volunteer experience 00:05:00 THIS is the heart of Linkedin - Skills and Recommendations 00:09:00 Accomplishments and Interests - Mostly for yourself 00:02:00 A controversial topic - Linkedin Group 00:04:00 Recap of what you have learned so far 00:04:00 Deep Dive into Settings How to make the most of the Settings tab? 00:09:00 How can you apply for jobs? What to look for in Job Descriptions and Company Profiles? 00:06:00 Applying for your dream position 00:04:00 Closing Thoughts Thank you, and see you soon in the Linkedin Tribe Facebook Group 00:01:00 The Ultimate Hack - Get Seen on Linkedin 00:07:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
