4722 Courses in Cardiff delivered Online

Project Management? Set Goals Clearly. Pay Attention. Lead purposefully. Learn how to become the best leader you could ever be with this Project Management Diploma Course! Description: We are offering you a high-quality comprehensive Diploma Course designed to help managers and potential leaders to be equipped with appropriate skills and knowledge of project management such as methodology, tool sets and documentation, project life cycle and other analysis. This course will also help you discover new and innovative sources of revenue through utilising these tools and knowledge. Furthermore, it will help you enhance your management and leadership skills for you to become an effective and efficient leader in your career. You will be equipped with great information on leadership skills as this will help you learn step by step, through the exact process developed to help people put an end to your struggles to become a leader. This course will surely make your management style work for you. Who is the course for? For employees who are aiming for a promotion, joining a team leader role for the first time or looking forward to becoming a top executive in project management. Or anyone who are interested in improving and honing their leadership potential. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Project Management Diploma will be useful and would be beneficial for the management occupations especially the following careers: Project Manager Project Supervisor Administrative Services Manager Advertising, Promotions and Marketing Managers Management Directors Medical and Health Managers Natural Sciences Managers And other Top Executives. Project Management Diploma - Updated Version Introduction to Project Management 00:23:00 PMBOK and PMI 00:15:00 Global Project Management 00:40:00 Project Life Cycle 00:30:00 Time Management 00:41:00 Quality Management 00:22:00 Effective Planning & Scheduling 00:47:00 Human Resource Management 00:18:00 Performance Management 00:19:00 Talent Management 00:19:00 Organising Meeting and Conferences 00:29:00 Managing Resources 00:19:00 Change Management 00:24:00 Business Resilience and Crisis Management 00:18:00 Conflict Management 00:16:00 Stress Management 00:17:00 Communication Skills 00:26:00 Procurement & Purchasing Management 00:22:00 Risk Management 00:25:00 Project Management Diploma - Old Version Project Management Basics Introduction 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Managing A Budget 00:30:00 Taking Action - Execution of the Plan 01:00:00 Rules to Manage The Projects 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:30:00 Keeping It Moving Forward 01:00:00 Problems and Solutions in Project Management 01:00:00 Managing Projects Module One - Getting Started 00:30:00 Module Two - Key Concepts (I) 01:00:00 Module Three - Key Concepts (II) 01:00:00 Module Four - Initiation (I) 01:00:00 Module Five - Initiation (II) 01:00:00 Module Six - Planning (I) 01:00:00 Module Seven - Planning (II) 01:00:00 Module Eight - Planning Tools 01:00:00 Module Nine - Executing the Project 01:00:00 Module Ten - Maintaining and Controlling the Project 01:00:00 Module Eleven - Closing Out 01:00:00 Module Twelve - Wrapping Up 00:30:00 Scrum Master Training Introduction 01:00:00 Typical Scrum Timeline 01:00:00 Scrum Roles 01:00:00 Scrum Events 01:00:00 Scrum Artifacts 01:00:00 Summary 00:30:00 Reference Books SWOT Analysis 00:00:00 Gnatt Charts 00:00:00 Mock Exam Mock Exam- Project Management Diploma 00:20:00 Final Exam Final Exam- Project Management Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Want to work as a skilled manager? Enrol the Diploma in Management Skills course and explore the various management skills for fostering your managerial career. If you are a new manager and want to enhance your skill, the course is the best choice for you. The course teaches you the techniques of engaging and motivating your employees in the work so that they can give maximum output. You will explore the 'lean management' strategies for problem-solving and process improvement. The techniques of solving conflict resolution and workplace bullying will also be covered in the course. Finally, you will learn to handle a team efficiently. Upon completion, you will be able to develop strategies for fostering high engagement and empowerment. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diploma in Management Skills is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Management Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to the Essential Skills Introduction 00:09:00 Self-Assessments 00:04:00 The Mind of the Lean Leader 00:07:00 Values & Culture 00:07:00 Worthy Values 00:08:00 Responsibilities: Communication, Boundaries and Delegation Horizontal Communication 00:10:00 Vertical Communication 00:05:00 Delegation 00:10:00 Boundaries 00:09:00 Developing Employee Skills Basic Skill Trainings 00:08:00 Skill Building Example 00:11:00 Motivating Your Team Members Power of Purpose 00:07:00 Life Cycles and Motivation 00:22:00 Situational Motivatoin 00:15:00 Situational Motivatoin Stimulus Control 00:05:00 Intrinsic Motivation 00:16:00 Coaching and Communication Skills Manager as Coach 00:04:00 Intro to Coaching Skills 00:07:00 Body Language 00:08:00 Rephrasing 00:08:00 Empathy 00:08:00 Acknowledging 00:04:00 Silence 00:04:00 Brainstorming together 00:05:00 Difficult Conversations - Giving and Receiving Feedback Giving Feedback 00:08:00 Receiving Feedback 00:07:00 Discipline - Justice, Discipline and Self-Control Discipline and Justice 00:10:00 Discipline Process 00:10:00 Solving behavior problems 00:06:00 Standard Work 00:13:00 Leader Standard Work 00:07:00 Team Formation and Organization Team Roles 00:08:00 Team Structure 00:11:00 Defining Terms 00:10:00 Stages of Team Development 00:09:00 The Agenda 00:10:00 Team Facilitation & Decision Making Team Facilitation Why 00:10:00 Facilitation Skills 1 00:08:00 Facilitation 2 00:09:00 Enron & The Abilene Paradox 00:09:00 Decision Styles 00:14:00 Consensus Reaching 00:09:00 Conflict Resolution Conflict Resolution Principles 00:11:00 Conflict Resolution Model 00:09:00 Dialogue Introduction 00:05:00 Dialogue Behavior 00:12:00 Keeping Score and Goal Setting Developing Your Team Members 00:07:00 Scorecards 00:13:00 Targets & Objectives 1 00:09:00 Targets & Objectives 2 00:09:00 Problem Solving Process Improvement Attitudes of Problem Solving 00:12:00 Root Cause 00:07:00 PDCA Problem 00:10:00 A3 Problem Solving 00:13:00 Skill of Brainstorming 00:12:00 Improving Your Work Process Processes and Capabilities 00:11:00 Customer Requirements 00:11:00 Process Definition 00:12:00 Work Process Maps 00:17:00 Waste 00:16:00 Management Waste 00:08:00 Variance Analysis 00:12:00 Resources Resources - Diploma in Management Skills 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam - Diploma in Management Skills 00:20:00 Final Exam Final Exam - Diploma in Management Skills 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Create a stronger bond with your pet or become a qualified Animal Behaviourist by learning how to decode animal communication signals! The Animal Care course will teach you how to read animal body language and understand your pet's needs. It will provide you with the skills and knowledge needed to work closely with animals and communicate with them on a higher level, which will help you when it comes to training your pet. Whether you wish to set up your own animal business, kickstart a career in the animal care industry, or create a strong bond with your new puppy, this course will provide you with the tools to do so. Why buy this Animal Care? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Animal Care you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Animal Care does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Animal Care was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Animal Care is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Animal Care Module 01: Introduction to the Care and Animal Welfare of All Species 00:27:00 Module 02: Basic Animal Health & Nutrition 00:46:00 Module 03: Hygiene and First Aid for Animal 00:47:00 Module 04: Getting to Know the Dogs & Puppies 00:23:00 Module 05: Getting to Know the Kittens and Cats 00:30:00 Module 06: Learning about Horses 00:24:00 Module 07: Learning about Birds 00:22:00 Module 08: Specific Information on Rabbits & Guinea-Pigs 00:20:00 Module 09: Specific Information on Ornamental Fish 00:29:00 Module 10: Specific Information on Reptiles 00:24:00 Module 11: Animal Psychology 00:34:00 Mock Exam Mock Exam - Animal Care 00:20:00 Final Exam Final Exam - Animal Care 00:20:00

Embark on a transformative journey with 'Workplace Communication Management'. In an era where the key to success lies in the art of effective messaging, this course becomes your beacon. Learn how to finesse communication with stakeholders, surmount barriers that hinder transparent dialogue, and master the delicate dance of intercultural communication. Dive deep into understanding language nuances and foster enriching business relationships. As you advance, acquire strategies to continually refine and augment communication within your workplace. Learning Outcomes Understand the dynamics of communicating vital information to stakeholders. Identify and overcome obstacles that impede effective communication. Recognise the influence of cultural nuances on workplace dialogue. Master the use of language for optimal business interactions. Develop strategies to fortify and enhance communication channels at work. Why buy this Workplace Communication Management course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Workplace Communication Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Workplace Communication Management course for? Individuals aiming to improve their workplace interaction proficiency. Managers looking to foster a transparent and effective team environment. Entrepreneurs wishing to communicate their vision more coherently. Graduates entering the corporate world keen on refining their communication acumen. Team leaders aspiring to bridge cultural and linguistic gaps within diverse teams. Prerequisites This Workplace Communication Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Workplace Communication Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Stakeholder Relationship Manager: £40,000 - £60,000 Corporate Communications Specialist: £35,000 - £50,000 Intercultural Communication Consultant: £45,000 - £70,000 Business Relationship Coordinator: £30,000 - £45,000 Language & Communication Trainer: £25,000 - £40,000 Communication Strategy Developer: £50,000 - £75,000 Course Curriculum Module 01: Information and Communication for Stakeholders Information and Communication for Stakeholders 00:16:00 Module 02: Communication & Barriers Communication & Barriers 00:17:00 Module 03: Culture and Communication in the Workplace Culture and Communication in the Workplace 00:15:00 Module 04: Language and Effective Communication Language and Effective Communication 00:18:00 Module 05: Business Communication & Interpersonal Relationships Business Communication & Interpersonal Relationships 00:16:00 Module 06: Communication Improvement at Workplace Communication Improvement at Workplace 00:15:00

Overview Learn how to provide a high-standard of office support to managers and senior staff, with the Personal Assistant. This Personal Assistant training course is a complete introduction to the role, covering fundamental office procedures. You will learn advanced organisation skills, professional time management, effective business communication techniques, and meeting management.  Improve your career prospects with a recognised qualification and stand out to prospective employers, by learning in-demand office support skills online. Why buy this Personal Assistant? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Personal Assistant you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Personal Assistant does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Personal Assistant was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Personal Assistant is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Personal Assistant Module 1: Introduction to Personal Assistant 00:20:00 Module 2: Business Telephone Skills 00:21:00 Module 3: Representing Your Boss and Company 00:37:00 Module 4: Mail Services and Shipping 00:28:00 Module 5: Travel Arrangements 00:27:00 Module 6: Organising Meeting and Conferences 00:28:00 Module 7: Time Management 00:38:00 Module 8: Record Keeping and Filing Systems 00:31:00 Module 9: Business Writing Skills 00:43:00 Module 10 :Organisational Skills 00:28:00 Module 11: Communication Skills 00:28:00 Module 12: Customer Service 00:19:00 Module 13: Effective Planning and Scheduling 00:49:00 Module 14: Invoicing/Petty Cash 00:30:00 Mock Exam Mock Exam - Personal Assistant 00:20:00 Final Exam Final Exam - Personal Assistant 00:20:00 Assignment Assignment - Personal Assistant 00:00:00

Do you want to learn how to become an effective leader? Do you want to take your leadership to the next level? Do you want to get to share your unique talents with others? If yes, then this course is for you! Description: A great leader is the one who can lead and motivate others to achieve greater heights. Our diploma course explores the vital managements aspects, for example, individual effectiveness in senior roles, leading techniques development and usage, managing change in a different, challenging and quickly developing business environment, communicating successfully and exploring talents. This program has been designed for leaders and high potential managers to upgrade their capacity to deal with competence and lead for individual and organisational achievement. Who is this course for? For leaders and high potential managers to upgrade their capacity to deal with competence and lead for individual and organisational achievement. Entrepreneurs. Business owners. Anyone who wants to be a great leader. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: The Leadership and People Management Diploma will be very beneficial and helpful especially to the following careers: Instructor. Leadership program developer. Manager. Businessmen. Leadership and People Management Diploma - Updated Version Leadership Module 01: Developing the Leader Within You 00:21:00 Module 02: Emotional Intelligence in Leadership 00:17:00 Module 03: Communication Skills 00:26:00 Module 04: Public Speaking 00:30:00 Module 05: Critical Thinking in Problem-Solving and Decision Making 00:23:00 Module 06: Motivation and Counselling 00:16:00 Module 07: Management and Leadership 00:26:00 People Management Module 01: Introduction to Leadership 00:30:00 Module 02: Inspiration and Leadership 00:30:00 Module 03: Setting Goals and Time Management 00:22:00 Module 04: Body Language and Effective Communication 00:30:00 Module 05: Self-Esteem and Assertiveness Skills 00:24:00 Module 06: Business Management and Corporate Behaviour 00:16:00 Module 07: Meeting Management 00:21:00 Module 08: Project Management 00:23:00 Module 09: Risk Management 00:19:00 Module 10: Team Work and Team Building 00:20:00 Module 11: Performance Management 00:17:00 Module 12: Critical Thinking: Implications for Leadership 00:20:00 Leadership and People Management Diploma - Old Version Leadership Basics The Leadership Gene of HR Management 01:00:00 Becoming a Great Leader 01:00:00 Emotional Intelligence in Leadership Management 01:00:00 Build Successful Teams & Relationships 01:00:00 Handle Hard Times & Conflicts Effectively 01:00:00 Managing People Introduction 00:30:00 The Opposite Side of the Coin 01:00:00 How to Lead and Influence People 01:00:00 Getting the Most from Your Team 01:00:00 Extraordinary Ways to Be a Better Leader 00:30:00 Conclusion 00:15:00 Management Management 00:30:00 Definition of Management 00:30:00 Characteristics of Management 00:30:00 Management Functions/Process of Management 00:30:00 Nature of Management 00:30:00 Levels of Management 00:30:00 Characteristics of Professional Managers 00:30:00 Principles of Management 00:30:00 Leadership and People Management Module One - Getting Started 00:30:00 Module Two - The Evolution of Leadership 01:00:00 Module Three - Situational Leadership 01:00:00 Module Four - A Personal Inventory 01:00:00 Module Five - Modeling the Way 01:00:00 Module Six - Inspiring a Shared Vision 01:00:00 Module Seven - Challenging the Process 01:00:00 Module Eight - Enabling Others to Act 01:00:00 Module Nine - Encouraging the Heart 01:00:00 Module Ten - Basic Influencing Skills 01:00:00 Module Eleven - Setting Goals 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Leadership and People Management Diploma- Activities 00:00:00 Mock Exam Mock Exam- Leadership and People Management Diploma 00:20:00 Final Exam Final Exam- Leadership and People Management Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview The Customer Service Manager Training and Front Desk Certification course equips individuals with the necessary skills to excel in customer service roles. It covers various modules, including establishing a positive attitude, addressing customer needs, generating return business, providing in-person and electronic customer service, handling difficult customers, and knowing when to escalate issues. Learning Outcomes: Develop a strong understanding of the role and importance of customer service in a professional setting. Establish a positive attitude and effective communication skills to meet and exceed customer needs. Gain the ability to generate repeat business through excellent customer service and build long-term customer relationships. Acquire proficiency in providing exceptional in-person, phone, and electronic customer service. Develop strategies for handling difficult customers and resolving conflicts professionally. Understand the importance of escalating issues when necessary to ensure customer satisfaction. Why buy this Customer Service Manager Training and Front Desk Certification? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Manager Training and Front Desk Certification you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Manager Training and Front Desk Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Customer Service Manager Training and Front Desk Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Customer Service Manager Training and Front Desk Certification is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Customer Service Manager Training and Front Desk Certification Module One - Customer Service : Who We Are and What We Do 00:17:00 Module Two - Customer Service : Establishing Your Attitude 00:12:00 Module Three - Customer Service : Identifying and Addressing Customer Needs 00:12:00 Module Four - Customer Service : Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six - Customer Service : Giving Customer Service over the Phone 00:12:00 Module Seven - Customer Service : Providing Electronic Customer Service 00:12:00 Module Eight - Customer Service : Recovering Difficult Customers 00:15:00 Module Nine - Customer Service : Understanding When to Escalate 00:14:00

The Meeting Management Skills course equips learners with the necessary knowledge and techniques to effectively handle minute writing and minute-taking responsibilities. From understanding the meeting structure to building confidence in minute taking, this course provides essential skills for successful meeting management. Learning Outcomes: Introduction to minute writing and its importance in effective meeting management. Prepare effectively for minute taking, ensuring the accurate recording of meeting discussions. Understand the structure of meetings and the key elements to capture in minutes. Comprehend the process of minute meetings, decisions, and actions for clear documentation. Identify the roles and responsibilities of a minute taker in a meeting setting. Gain valuable tips and strategies to enhance minute taking efficiency and accuracy. Explore the use of technology in minute taking, streamlining the process and increasing productivity. Develop confidence in minute taking to ensure accurate and concise meeting records. Why buy this Meeting Management Skills? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Meeting Management Skills you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Professionals involved in administrative roles responsible for minute writing and meeting management. Individuals seeking to enhance their organizational and communication skills. Students or trainees pursuing careers in administrative support or related fields. Team leaders or managers looking to improve their meeting management abilities. Prerequisites This Meeting Management Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Administrative Assistant: Provide support in various administrative tasks, including minute taking. Executive Secretary: Assist high-level executives with meeting coordination and minute writing. Office Manager: Oversee administrative operations, including meeting management and minute writing. Team Coordinator: Manage team meetings and document discussions for record-keeping. Event Planner: Plan and organize meetings or events, including minute-taking responsibilities. Course Curriculum Module 01: Introduction to Minute Writing Introduction to Minute Writing 00:20:00 Module 02: Preparation for Minute Taking Preparation for Minute Taking 00:23:00 Module 03: The Meeting Structure The Meeting Structure 00:16:00 Module 04: Minute Meeting, Decision and Action Minute Meetings, Decisions and Actions 00:18:00 Module 05: Roles and Responsibility of Minute Taker Roles and Responsibility of Minute Taker 00:27:00 Module 06: Tips for Minute Taking Tips for Minute Taking 00:22:00 Module 07: Technology in Minute Taking Technology in Minute Taking 00:12:00 Module 08: Building Confidence Building Confidence 00:13:00

In a world where customer satisfaction is paramount, 'Complaints Handling for Customer Care: Best Practices' emerges as the beacon for those aiming to achieve service excellence. Embark on a transformative journey, where complaints become stepping stones to fostering loyalty. Discover the art of bridging understanding, ensuring each customer feels heard, valued, and appreciated. This course delves deep, blending principles of trust, effective communication, and state-of-the-art technology to turn challenges into rewarding experiences. Learning Outcomes Grasp the intrinsic link between complaints and augmenting customer value. Cultivate robust relationships through rapport-building techniques. Demonstrate mastery in tailoring communication styles to diverse customer types. Implement customer-focused solutions for resolving complaints seamlessly. Utilise advanced technology and tools for proactive service recovery and enhanced customer care. Why choose this Complaints Handling for Customer Care: Best Practices course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complaints Handling for Customer Care: Best Practices Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complaints Handling for Customer Care: Best Practices course for? Customer service representatives aiming to elevate their problem-solving prowess. Managers overseeing customer care departments and seeking systemic improvements. Entrepreneurs wanting to instil a customer-centric culture within their startups. Complaints handling teams looking to optimise their approaches. Anyone passionate about transforming customer challenges into loyalty-building moments. Career path Customer Service Representative: £18,000 - £28,000 Complaints Handler: £20,000 - £33,000 Customer Experience Manager: £25,000 - £55,000 Customer Care Director: £55,000 - £80,000 Customer Retention Specialist: £23,000 - £40,000 Customer Support Technology Consultant: £30,000 - £60,000 Prerequisites This Complaints Handling for Customer Care: Best Practices does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complaints Handling for Customer Care: Best Practices was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00

In today's bustling world, the power of genuine listening is often overlooked, particularly in leadership positions. The 'Effective Listening Skills for Leaders' course delves deep into the core principles that underpin this invaluable skill, enabling leaders to build stronger connections, foster understanding, and drive meaningful change. From laying the foundation of active listening to mastering its nuanced techniques, this course offers a comprehensive guide for those eager to elevate their leadership prowess. Learning Outcomes Comprehend the core principles and importance of effective listening in leadership roles. Identify barriers to active listening and develop strategies to overcome them. Apply advanced techniques to ensure full engagement and understanding during conversations. Reflect on personal listening habits, recognising areas for improvement. Construct a personalised action plan for continuous enhancement of listening capabilities. Why buy this Effective Listening Skills for Leaders course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Effective Listening Skills for Leaders there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Effective Listening Skills for Leaders course for? Emerging leaders keen on amplifying their communication skills. Managers desiring a deeper connection with their teams. Professionals aiming to reduce misunderstandings and conflicts at work. Individuals keen on enhancing personal relationships through better listening. Anyone aspiring to boost their leadership potential through effective communication. Prerequisites This Effective Listening Skills for Leaders does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Effective Listening Skills for Leaders was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Team Leader: £25,000 - £35,000 Project Manager: £35,000 - £50,000 Human Resources Manager: £30,000 - £45,000 Operations Manager: £40,000 - £55,000 Executive Coach: £50,000 - £70,000 Organisational Development Consultant: £45,000 - £60,000 Course Curriculum Section 01: Introduction Introduction & Welcome 00:02:00 Section 02: Foundation of Listening What is Your Listening Barrier? 00:07:00 Nonverbal Cues and Body Language Tips 00:05:00 Types of Listening for Leaders 00:05:00 Section 03: Listening Skills & Practice Comprehensive Listening 00:07:00 Let's Practice Listening for Comprehension 00:07:00 Empathetic Listening 00:09:00 Let's Practice Listening with Empathy 00:08:00 Critical Listening 00:08:00 Let's Practice Critical Listening 00:06:00 Appreciative Listening 00:03:00 Section 04: Wrap Up and Next Steps Next Steps 00:02:00